All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Received Calls
Definition:
These calls can be answered by an agent, or the caller can disconnect.
ContactCenterWorld - Search Results
Filter By:
Your search for 'Received Calls' has returned 426 search results
426 Records Found
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Your search for 'Received Calls' has returned 426 search results
426 Records Found
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
| cape mayor dan plato tries his hand at being a call centre operator /view/contact-center-news/cape-mayor-dan-plato-tries-his-hand-at-being-a-call-centre-operator.aspx calls received are answered in under two minutes i was very happy to see how friendly and professional our staff are some of the problems they deal with are difficult ones but they always act in a prof |
| weird calls to auckland council hotline /view/contact-center-news/weird-calls-to-auckland-council-hotline.aspx received thousands of calls from rate payers during the year the hotline is set up to handle dog attacks rubbish fires and incidents which could cause the immediate risk to the safety of people or prop |
| rta call centre receives two million calls in 2018 /view/contact-center-news/rta-call-centre-receives-two-million-calls-in-2018.aspx contactcenterworld dubai uae jan 11 2019 dubai&rsquos roads and transport authority rta announced that its call center had received 2 070 281 calls in 2018 and the targeted response time of 20 seconds |
| 10 000 calls to asthma helpline since 2014 /view/contact-center-news/10000-calls-to-asthma-helpline-since-2014.aspx contactcenterworld dublin ireland jan 2019 a helpline for people with asthma and chronic obstructive pulmonary disease copd has received over 10 000 calls since 2014 according to the asthma society of |
| Tellona Mooney /profile.aspx?pid=f25f50d65415420da24e02cb5b4d7018 received award winning performance i develop meaningful relationships with other managers to determine information provided to the constituent i closely monitored live phone calls to determine if and |
| elder helpline receives record number of calls /view/contact-center-news/elder-helpline-receives-record-number-of-calls.aspx contactcenterworld fort myers fl usa jan 9 2019 more southwest florida seniors are in need of assistance than ever based on the number of calls received last year by the elder helpline operated by the |
| calls received on child helpline increased 3 fold in last 4 yrs wcd /view/contact-center-news/calls-received-on-child-helpline-increased-3-fold-in-last-4-yrs-wcd.aspx contactcenterworld new delhi india jan 4 2019 the number of calls received by the child helpline number during the last four years has increased more than three fold the lok sabha was told minister of |
| harassment helpline received 2 302 complaints during 2 years /view/contact-center-news/harassment-helpline-received-2302-complaints-during-2-years.aspx i contactcenterworld slamabad pakistan jan 2019 majority of complaints received by the cyber harassment helpline managed by digital rights foundation drf in past two years were by women details of the |
| police reveal how many people phoned 101 in 2018 /view/contact-center-news/police-reveal-how-many-people-phoned-101-in-2018.aspx contactcenterworld yorkshire uk jan 2019 police have revealed on social media they have received 920 579 non emergency calls on their 101 service this is a reduction of three per cent compared to last |
| shocking new figures reveal childline received nearly one call every minute on christmas day /view/contact-center-news/shocking-new-figures-reveal-childline-received-nearly-one-call-every-minute-on.aspx contactcenterworld dublin ireland dec 27 2018 childline received nearly one call every minute on christmas day this year the counselling service has revealed calls to the helpline increased by almost a |
| sa jobs boost with new national triple 0 call centre /view/contact-center-news/sa-jobs-boost-with-new-national-triple-0-call-centre.aspx received around nine million calls last financial year &ndash roughly 24 000 per day &ndash with the new hub allowing us the flexibility to bring in extra people during peak periods such as a major inc |
| government estimates notional loss of rs 1 500 crore from illegal call centre in 2 years /view/contact-center-news/government-estimates-notional-loss-of-rs-1500-crore-from-illegal-call-centre-in-2.aspx contactcenterworld new delhi india dec 2018 the government estimates that illegal routing of international calls by grey market call centres caused it a notional loss of around rs 1 539 crore in the la |
| samaritans anticipate hundreds of thousands of calls for help during festive period /view/contact-center-news/samaritans-anticipate-hundreds-of-thousands-of-calls-for-help-during-festive.aspx contactcenterworld london uk dec 2018 the samaritans expect to receive hundreds of thousands of calls over the festive period with figures revealing that one in three people who contacted the charity o |
| internal helpline for cops fast tracks pending issues /view/contact-center-news/internal-helpline-for-cops-fast-tracks-pending-issues.aspx received 118 calls in november out of which 76 issues were resolved while 42 issues are awaiting redressal pune police commissioner k venkatesham told mirror the issues faced by the lower constabulary |
| 8 192 distress signals on helpline 112 in one week /view/contact-center-news/8192-distress-signals-on-helpline-112-in-one-week.aspx contactcenterworld shimla india dec 4 2018 as many as 8 192 signals have been received by the emergency response support system erss in the past one week after it was inaugurated by home minister rajna |
| 'housing emergency as calls to homelessness helpline soar shelter says /view/contact-center-news/housing-emergency-as-calls-to-homelessness-helpline-soar-shelter-says.aspx contactcenterworld london uk dec 2018 the number of desperate families brought to the brink of homelessness has risen so far this year one of the country&rsquos housing charities has said emergency cal |
| virtual map converts calls to uk helpline into slavery hotspots /view/contact-center-news/virtual-map-converts-calls-to-uk-helpline-into-slavery-hotspots.aspx contactcenterworld london uk nov 2018 calls to britain&rsquos anti slavery helpline will be mapped in real time and show human trafficking hotspots in a drive to raise public awareness and hone governm |
| cheshire police 101 call hour long delays unacceptable' /view/contact-center-news/cheshire-police-101-call-hour-long-delays-unacceptable.aspx calls on prolonged hot weather over summer and said many were not police related acting chief constable jeanette mccormick said answering times were now improving but police commissioner david keane sa |
| children's charity reports neglect most common reason for calls to helpline /view/contact-center-news/childrens-charity-reports-neglect-most-common-reason-for-calls-to-helpline.aspx contactcenterworld dublin ireland nov 20 2018 child neglect is the most common reason for calls to the national society for the prevention of cruelty to children in the north the charity has said the n |
| swindon borough council keeping customers waiting /view/contact-center-news/dont-leave-us-hanging-on-the-telephone-say-swindon-tenants.aspx contactcenterworld swindon england nov 16 2018 fed up tenants are begging the council to sort out problems with their phone lines which sees dozens of calls abandoned every day figures from swindon bor |
| fiji child helpline receives 42 000 calls since 2015 /view/contact-center-news/fijis-child-helpline-receives-42000-calls-since-2015.aspx contactcenterworld suva fiji nov 2018 fiji national child helpline 1325 has received more than 42 000 calls since its launch in april 2015 launching the prevention of child abuse and neglect celebratio |
| railway police helpline brings relief to over 20 000 passengers /view/contact-center-news/railway-police-helpline-brings-relief-to-over-20000-passengers.aspx calls received on the helpline number is about lost baggage meanwhile 20 600 calls received by grp were between october 2017 and october 2018 reportedly number of injured passenger complaints were 416 |
| dsek helpline gets overwhelming response from students /view/contact-center-news/dsek-helpline-gets-overwhelming-response-from-students.aspx calls have been received and individually responded by the helpline operators the statement added students have been sharing their grievances and issues on the helpline and redressal is being ensured b |
| russian banks contact center accessibility and service quality 2018 study by noda /view/contact-center-news/russian-banks-contact-center-accessibility-and-service-quality-2018-study-by-noda.aspx calls and their answer quality covered 128 top russian banks as ranked by banki ru website the calling campaign was carried out by gran a professional outsourced contact center that operates on noda co |
| neurology hotline for gps saves more than 100 000 a year' /view/contact-center-news/neurology-hotline-for-gps-saves-more-than-100000-a-year.aspx received 181 calls in 2017 18 resulting in 37 being resolved by gps nhs england said that this had saved £51 698 amounting to over £100 000 in a full year nhs england&rsquos national clinical |
| delhi civic body's education department's helpline finds single taker /view/contact-center-news/delhi-civic-bodys-education-departments-helpline-finds-single-taker.aspx received 107 calls however among those 107 calls only one call was a relevant one rests are about vacancies in the department and inquiries about teachers&rsquo appointments according to indian express |
| more than 700 000 astana residents have contacted city's non emergency call centre in 2018 /view/contact-center-news/more-than-700000-astana-residents-have-contacted-citys-non-emergency-call-centre.aspx contactcenterworld astana kazakhstan nov 2018 astana&rsquos city utility services response centre ikomek has received more than 703 000 inquiries in 2018 of which 99 7 percent were processed reports th |
| 104 helpline handles issues related to physical mental health /view/contact-center-news/104-helpline-handles-issues-related-to-physical-mental-health.aspx calls per day from the state and 5 per cent of them are from chennai once the call is received basic details are collected by the registration desk and based on their complaint the line is transferred |
| airtel users can't dial 108 emergency service /view/contact-center-news/airtel-users-cant-dial-108-emergency-service.aspx contactcenterworld shillong india oct 2018 the number of calls received by the 108 emergency service in the city has dropped drastically because calls made from airtel numbers are not reaching the call |
| petty complaints flood helpline to fight rowdies /view/contact-center-news/petty-complaints-flood-helpline-to-fight-rowdies.aspx contactcenterworld bengaluru india oct 12 2018 a helpline set up exclusively to curb rowdyism has turned into a headache for police as most of the calls bring stories of illicit relationships fight bet |
| bhutan officially launches toll free woman and child helpline number /view/contact-center-news/bhutan-officially-launches-toll-free-woman-and-child-helpline-number.aspx calls 24×7 from women children and even men who are in need of care and protection according to a report in bhutan broadcasting service notably the pilot project of the toll free helpline was laun |
| al maha call centre receives more than 12 000 calls /view/contact-center-news/al-maha-call-centre-receives-more-than-12000-calls.aspx contactcenterworld muscat oman oct 8 2018 al maha call centre has succeeded in achieving a quantum leap in its customer service since its launch on july 10 2017 till october 7 2018 the centre has recei |
| new jb whatsapp helpline for those in distress /view/contact-center-news/new-jb-whatsapp-helpline-for-those-in-distress.aspx calls received by befrienders johor baru had declined in the past three years but the trend did not translate into less people in distress probably they are more comfortable sending text messages or e |
| 389 334 received at emergency helpline 15 during september in lahore /view/contact-center-news/389334-received-at-emergency-helpline-15-during-september-in-lahore.aspx received 389 334 calls out of which 266 077 calls were considered hoaxes and on 39 871 calls with genuine concerns the dispatch control centre generated cases for further action the media monitoring ce |
| axispoint health earns health call center urac reaccreditation /view/contact-center-news/axispoint-health-earns-health-call-center-urac-reaccreditation.aspx calls information sharing and feedback to physicians by achieving this status axispoint health has demonstrated a comprehensive commitment to quality care improved processes and better patient outcomes |
| aptos recognized as a strong performer in omnichannel order management systems /view/contact-center-news/aptos-recognized-as-a-strong-performer-in-omnichannel-order-management-systems-by.aspx calls following the extensive analysis aptos was included among the providers that matter most in addition to its recognition as a strong performer aptos received the highest possible score in the orde |
| as rain gets intense no respite for helplines /view/contact-center-news/as-rain-gets-intense-no-respite-for-helplines.aspx received 683 calls on sanitary pipeline blockage and manhole overflow the board said it had solved 574 complaints and the remaining have been assigned to the engineer in charge in the same period the b |
| medc contact centre receives more than 293 000 calls /view/contact-center-news/medc-contact-centre-receives-more-than-293000-calls.aspx contactcenterworld muscat oman sept 2018 the muscat electricity distribution company medc a member of the nama group said that its contact centre received more than 293 000 calls since the beginning of |
| Helping Agents Buy Into Workforce Optimization /company/blog/monetsoftware/?id=6a1f0915-5245-4631-afd6-73d4cf1f48a9 logically if you bring someone a solution that will make it easier for that person to do his or her job you&rsquod expect that solution to be gladly received but the real world and that includes contac |
| mcallen opens new emergency communications center /view/contact-center-news/mcallen-opens-new-emergency-communications-center.aspx calls for fire service are routed directly from the city&rsquos public safety answering point psap housed at the mcallen police department to the city&rsquos central fire station on north 21st street o |
| one million callers to police hang up after 15 minute wait figures show /view/contact-center-news/one-million-callers-to-police-hang-up-after-15-minute-wait-figures-show.aspx contactcenterworld london uk sept 2018 more than a million calls to the police non emergency number in london were abandoned in the past 12 months because people were waiting too long for an answer fig |
| aberdeenshire council call centres leaving residents on hold for up to one hour /view/contact-center-news/aberdeenshire-council-call-centres-leaving-residents-on-hold-for-up-to-one-hour.aspx calls &ndash 46 7 &ndash made to aberdeenshire council&rsquos contact centre went unanswered each customer was left on hold for an average of seven minutes and 19 seconds with a minimum wait of six min |
| karnataka 24 7 helpline to protect people from private moneylenders /view/contact-center-news/karnataka-247-helpline-to-protect-people-from-private-moneylenders.aspx calls received the state police chief directed the officers to take action against such moneylenders under the karnataka moneylenders act 1961 the karnataka pawnbrokers act 1961 the chit funds act 1982 |
| child helpline receives 300 plus calls in two months /view/contact-center-news/child-helpline-receives-300-plus-calls-in-two-months.aspx contactcenterworld suva fiji sept 2018 majority of the calls received through the child helpline this year related to negligence and physical abuse the child helpline has received 352 genuine calls bet |
| national helpline records majority domestic violence calls /view/contact-center-news/national-helpline-records-majority-domestic-violence-calls.aspx contactcenterworld suva fiji sept 3 2018 a total of 1000 calls were received between march 2017 and june this year on the domestic violence national helpline of which 600 calls 60 per cent involved dom |
| online abuse of kids on the rise helpline data /view/contact-center-news/online-abuse-of-kids-on-the-rise-helpline-data.aspx contactcenterworld new delhi india aug 28 2018 the dangers of the online game blue whale believed to push participants towards suicide have been revealed by the national child helpline that received 39 |
| west rand emergency number in complete disarray /view/contact-center-news/west-rand-emergency-number-in-complete-disarray.aspx calls for assistance to 107 have not been answered or have been interrupted or dropped and some have even been diverted to emergency centres in cape town ekurhuleni and tshwane 107 is the first port of |
| staff at larbert thomas cook call centre tell of contract worries /view/contact-center-news/staff-at-larbert-thomas-cook-call-centre-tell-of-contract-worries.aspx received the news over the phone however thomas cook has moved to reassure those who work at the 300 person call centre their jobs and terms will not change as part of the agreement drawn up to allow t |
| good news on the jobs front with bt call centre boost /view/contact-center-news/good-news-on-the-jobs-front-with-bt-call-centre-boost.aspx contactcenterworld fermanagh ireland aug 15 2018 workers at one of fermanagh&rsquos employers bt enniskillen have received a boost as the communications provider has announced the creation of 40 new pe |
| Enjoying Self-Service Benefits with Speech Enabled IVR /company/blog/sestek/?id=97d27457-7398-4fa8-bf62-dc2c78c738f2 calls its call center received approximately 2 8 million customer calls every month which amounts to 90 000 calls a day qnb finansbank employed 600 full time call center agents to meet this need with t |
