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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Received Calls
Definition:
These calls can be answered by an agent, or the caller can disconnect.
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Your search for 'Received Calls' has returned 153 search results
153 Records Found
Your search for 'Received Calls' has returned 153 search results
153 Records Found
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| 43 000 calls to helpline since mco started /view/contact-center-news/43000-calls-to-helpline-since-mco-started.aspx contactcenterworldkuala lumpur malaysia dec 17 2020 the health ministry received more than 43 000 calls via its psychosocial support hotline since the movement control order was introduced on march 18 |
| more than 10 000 calls made to coronavirus helpline since start of lockdown /view/contact-center-news/more-than-10000-calls-made-to-coronavirus-helpline-since-start-of-lockdown.aspx contactcenterworldsonerset uk dec 14 2020 a regional coronavirus helpline has received more than 10 000 calls since its launch in april the service run by somerset county council signposts residents to |
| somerset coronavirus helpline has received more than 10 000 calls since its launch /view/contact-center-news/somerset-coronavirus-helpline-has-received-more-than-10000-calls-since-its-launch.aspx contactcenterworldburnham on sea somerset england dec 4 2020 somerset&rsquos coronavirus helpline has received more than 10 000 calls since its launch in april signposting residents to a huge range of |
| Round Robin /define.aspx?id=a97a88aedcef43edbc44ee37857e35ea a way to distribute phone calls within a contact center the next agent is selected on the list following the individual that received the last incoming call round robin distribution |
| True Calls Per Hour /define.aspx?id=c1a44e4594b44320a78f57848cfbbc47 calls that are received by a group of agents divided by one hour |
| Received Calls /define.aspx?id=312a7f36c5df4c6e877dfe3702896dca these calls can be answered by an agent or the caller can disconnect |
| First In First Out /define.aspx?id=11b54c46a4244e57a6508b83953e2570 this term identifies the strategy of answering incoming calls in the order that they are received the caller that has been waiting the longest will be the next to be answered fifo |
| How to Deal with the 5 Most Common Types of Customer Service Callers /company/blog/abetteranswer/?id=a04a7a34-73ad-4cca-bb38-4061dbc5f955 as a business customer service calls are inevitable knowing the types of callers to expect and how to deal with each one as an individual is the key to providing excellent customer service businesses r |
| Auxiliary Work State /define.aspx?id=63565768edcb4802a4479a63dbcba1ab a work state other than actively handling calls such as processing paperwork or emails calls are not received during this time |
| coronavirus cases confirmed at at ashford nhs call centre /view/contact-center-news/coronavirus-cases-confirmed-at-at-ashford-nhs-call-centre.aspx contactcenterworld kent uk nov 2020 a number of coronavirus cases have been confirmed at an nhs 111 call centre at least three staff members at the ic24 site in ashford have received positive tests thi |
| 225 298 calls received at 15 helpline /view/contact-center-news/225298-calls-received-at-15-helpline.aspx contactcenterworldlahore pakistan nov 4 2020 the punjab safe cities authority psca released statistics of calls received on emergency helplines 15 during the last month on wednesday the 15 emergency he |
| 95 of covid 19 helpline calls being answered in less than a minute health minister says /view/contact-center-news/95-of-covid-19-helpline-calls-being-answered-in-less-than-a-minute-health.aspx contactcenterworld valletta malta nov 2020 95 of calls on the covid 19 helpline 111 are being answered within one minute health minister chris fearne said speaking in parliament the deputy prime minist |
| dubai municipality call centre receives over half million calls until 3q 2020 /view/contact-center-news/dubai-municipality-call-centre-receives-over-half-million-calls-until-3q-2020.aspx contactcenterworld dubai uae nov 2020 as of the third quarter of 2020 dubai municipality call centre received 615 350 calls on its toll free number 800900 which included 124 006 enquiries regarding cov |
| 40 of total calls received by childline since 2018 were silent calls' /view/contact-center-news/40-of-total-calls-received-by-childline-since-2018-were-silent-calls.aspx contactcenterworld new delhi india oct 2020 forty per cent of calls received by childline helpline number 1098 since 2018 were silent calls an official said indicating that in many cases these may have |
| nmc helpline gets 4 300 plaints against private hospitals /view/contact-center-news/nmc-helpline-gets-4300-plaints-against-private-hospitals.aspx contactcenterworld nashik india oct 2020 the civic body has received almost 4 300 complaints against the hospitals over the past three months on its call centre helpline numbers most of the complaints |
| Choose Your Response Method Carefully /tips.aspx?id=0125f3b99db842cd9fc2469ca2eed9eb received a letter which only went part of the way to answer my complaint and guess what there was a name at the bottom but no e mail address should i wish to reply by my preferred method of e mail the |
| BT Received 105,000 Emergency 999 Calls a Day During Lockdown /view/contact-center-news/bt-received-105000-emergency-999-calls-a-day-during-lockdown.aspx contactcenterworld london uk sept 2020 bt now answers more than 90 000 emergency &lsquo999&rsquo calls every day and received as many as 105 000 during the peak of the coronavirus crisis &ndash equival |
| Bhubaneswar Student Starts Online Petition to Raise Awareness About Child Helpline ‘1098’ /view/contact-center-news/bhubaneswar-student-starts-online-petition-to-raise-awareness-about-child.aspx received more than 92 000 sos calls for protection against abuse in the initial weeks of the lockdown broadcast child helpline number 1098 on all tv channels image for representation reuters however th |
| Saudi Health Ministry’s 937 Call Center Receives Over 2 Million Calls in August /view/contact-center-news/saudi-health-ministrys-937-call-center-receives-over-2-million-calls-in-august.aspx contactcenterworld riyadh saudi arabia sept 2020 the 937 call center of saudi arabia&rsquos ministry of health received a total of 2 442 010 calls in the month of august this year the ministry said in |
| airBaltic Call Centre Handles 17,000 Calls a Week /view/contact-center-news/airbaltic-call-centre-handles-17000-calls-a-week.aspx received 17 000 incoming calls or 80 more than the year before laura vecvanaga pukite airbaltic svp ground operations and customer care i am thankful to our devoted and professional team who has shown |
| Thames Valley Police Receive 999 Call About Missing Delivery /view/contact-center-news/thames-valley-police-receive-999-call-about-missing-delivery.aspx contactcenterworld thames valley uk aug 2020 a police call operator may have been slightly baffled over a 999 call they received at the weekend thames valley police call centre is inundated with report |
| Flemish Domestic Violence Helpline Received 80% More Calls This Year /view/contact-center-news/flemish-domestic-violence-helpline-received-80-more-calls-this-year.aspx contactcenterworld brussels belgium aug 2020 the flemish helpline for domestic violence 1712 recorded a substantial increase in the number of calls this year compared to 2019 by the end of july the lin |
| Domestic Violence Helpline Received Increase in Calls in April to March and February /view/contact-center-news/domestic-violence-helpline-received-587-calls-in-april-compared-to-187-calls-in.aspx contactcenterworld suva fiji aug 25 2020 the national domestic violence helpline received 587 calls in april compared to 187 calls in march and 87 in february this year 66 of the callers were women out |
| Helpline Sees Surge in Mental Health-related Calls During COVID-19 Pandemic /view/contact-center-news/helpline-sees-surge-in-mental-health-related-calls-during-covid-19-pandemic.aspx contactcenterworld manila philippines aug 26 2020 the prolonged coronavirus pandemic is taking a psychological toll on many people as the national center for mental health saw a huge spike in the numbe |
| Customers Wary Of Fraud Calls /tips.aspx?id=1c83df19e4844abaab9c8f665dcd9a2e i recently received a call from one of the telecoms companies i use for least cost routing at home as soon as i answered the phone the person calling me asked to speak to mr wadhwani i said that's me s |
| Rising Coronavirus Infections Cause Extra Mental Distress, Helpline Says /view/contact-center-news/rising-coronavirus-infections-cause-extra-mental-distress-helpline-says.aspx contactcenterworld brussels belgium aug 6 2020 one in four calls to tele onthaal a 24 7 help line are related to coronavirus tele onthaal says on thursday in the first half of july only one in ten call |
| Pune Police Solve Senior Citizen’s Lockdown Woes with Just a Phone Call /view/contact-center-news/pune-police-solve-senior-citizens-lockdown-woes-with-just-a-phone-call-838-calls.aspx contactcenterworld pune india aug 2020 pune police&rsquos senior citizen helpline number 1090 has received 838 calls over the past four months april 1 to july 15 to seek counselling help or even just c |
| Dubai Economy Call Centre Gets 103,860 Calls and 27,395 Emails During National Disinfection Programme /view/contact-center-news/dubai-economy-call-centre-gets-103860-calls-and-27395-emails-during-national.aspx contactcenterworld dubai uae aug 3 2020 the dubai economy call centre saw hectic activity during the national disinfection programme and responded to an unprecedented number of calls and messages on it |
| Calls in the Time of Crisis /view/contact-center-article/calls-in-the-time-of-crisis.aspx received over 95 000 calls a day throughout march an increase of over 6000 when compared with the year before not all heroes wear scrubs but there are other call centre staff who are also dealing with |
| No Response on Covid Helpline Number of Mira-Bhayanadar Municipal Corporation /view/contact-center-news/no-response-on-covid-helpline-number-of-mira-bhayanadar-municipal-corporation.aspx received in the first place mirror now made several calls on this helpline number on several occasions in the last couple of days but not even a single call was answered not just mira bhayandar municip |
| Bishkek Ambulance Call Center Receives Over 59,000 Calls Since July 1 /view/contact-center-news/bishkek-ambulance-call-center-receives-over-59000-calls-since-july-1.aspx received 59 083 calls since july 1 1 323 patients were diagnosed with pneumonia and 57 with covid 19 840 people were taken to hospitals in june the ambulance call center received 6 775 calls and 5 275 |
| Dubai Police Handles 2.4 Million Calls in Q2 /view/contact-center-news/dubai-police-handles-2.4-million-calls-in-q2.aspx contactcenterworld dubai uae july 15 2020 the dubai police emergency hotline 999 received 2 447 646 calls during the second quarter of this year while the force non emergency hotline 901 received 379 1 |
| Dubai Health Authority Contact Centre Receives More Than 1 Million Calls /view/contact-center-news/dubai-health-authority-contact-centre-receives-more-than-1-million-calls.aspx contactcenterworld dubai uae july 15 2020 dubai health authority&rsquos dha contact centre received 1 112 621 calls out of which 401 633 were related to covid 19 since the beginning of the pandemic fat |
| ESSN Call Centre Provides Refugees in Turkey with Vital Information and Support Amid COVID-19 /view/contact-center-news/essn-call-centre-provides-refugees-in-turkey-with-vital-information-and-support.aspx contactcenterworld ankara turkey july 6 2020 seren sabanci keser a 27 year old call centre operator at turkish red crescent received a call from a refugee in need who could not go and receive his kizil |
| 342,733 Calls Received at 15 Helpline During June /view/contact-center-news/342733-calls-received-at-15-helpline-during-june.aspx contactcenterworld lahore pakistan july 7 2020 about 342 733 calls were received at 15 emergency helpline during the month of june according to the statistics issued by the punjab safe cities authority |
| COVID-19 Helpline in Noida Receives Around 400 Calls Daily /view/contact-center-news/covid-19-helpline-in-noida-receives-around-400-calls-daily.aspx contactcenterworld noida india july 3 2020 an estimated 47 600 phone calls have been made so far on the dedicated helpline for queries related to covid 19 in uttar pradesh gautam buddh nagar officials |
| Crazy But True! /tips.aspx?id=054d95ae608a415b9a73bb2e186f4263 we all know how governments around the world are pushing through laws and regulations about data protection and disclosure of personal details on request well last night i received a call at home that |
| Promotions & Incentives /tips.aspx?id=5b0a10fc66b3401a8e1d724b48ac17f7 we heard from a member in the uk who received several offers from a telephone company offering high speed internet access at a special introductory price for a limited period when our member called the |
| New AWARE Chat Service to Provide More Support for Victims of Abuse and Violence /view/contact-center-news/new-aware-chat-service-to-provide-more-support-for-victims-of-abuse-and-violence.aspx received record breaking numbers of calls since the start of the covid 19 pandemic as people are required to stay at home during singapore&rsquos &lsquocircuit breaker&rsquo women in abusive relationsh |
| DPO for Improving Helpline Service /view/contact-center-news/dpo-for-improving-helpline-service.aspx contactcenterworld sargodha pakistan may 7 2020 the pukaar 15 helpline service in sargodha received 74 594 calls during april of which 41 023 were fake calls while 9 688 were genuine and the callers we |
| 527 Calls to Domestic Violence Helpline /view/contact-center-news/527-calls-to-domestic-violence-helpline.aspx contactcenterworld suva fiji may 4 2020 the national domestic violence helpline has received 527 genuine calls last month alone women&rsquos minister mereseini vuniwaqa says this is quite high compared |
| Rescue 1122 DG Visits Corona Helpline Centre /view/contact-center-news/rescue-1122-dg-visits-corona-helpline-centre.aspx calls have been received at the corona rescue helpline the call centre team expressed concerns over the sudden change in the pattern of calls as now no one was calling to get medical advice but request |
| Railway Helpline Gets Unnecessary Calls /view/contact-center-news/railway-helpline-gets-unnecessary-calls.aspx contactcenterworld tiruchi india april 29 2020 despite suspension of passenger train services the 182 security helpline number of the railway protection force in tiruchi division has been receiving cal |
| Delhi Police Receives 790 Calls on its Helpline Regarding Lockdown in 24 Hrs /view/contact-center-news/delhi-police-receives-790-calls-on-its-helpline-regarding-lockdown-in-24-hrs.aspx contactcenterworld new delhi india april 28 2020 the delhi police received over 700 calls on its 24x7 helpline number from 2 pm on monday and the same time on tuesday seeking assistance on issues faced |
| Rwandan Police Arrest Five People for Misusing COVID-19 Helpline /view/contact-center-news/rwandan-police-arrest-five-people-for-misusing-covid-19-helpline.aspx received more than 360 000 calls but only 16 percent of the callers reported information related to covid 19 the rwandan health ministry said thursday at least five covid 19 positive cases have been tr |
| Punjab’s Helpline to Beat Lockdown Stress Getting 200 Calls a Day /view/contact-center-news/punjabs-helpline-to-beat-lockdown-stress-getting-200-calls-a-day.aspx calls a day the helpline has received 800 calls till friday evening forty psychiatrists and counsellors from the state health department take calls from 10am to 8pm at the helpline number 1800 180 4104 |
| Toll-free Number Gets 360,000 Calls /view/contact-center-news/toll-free-number-gets-360000-calls.aspx contactcenterworld windhoek namibia april 23 2020 over 360 000 calls have been made to the covid 19 toll free number which was set up by the ministry of health to assist with answering questions receiv |
| 104 Helpline Gets Hoax Calls from 38 Numbers /view/contact-center-news/104-helpline-gets-hoax-calls-from-38-numbers.aspx contactcenterworld bhubaneswar india april 23 2020 odisha government&rsquos covid 19 helpline number 104 has been receiving miscellaneous calls from 38 different numbers the officials of the call centr |
| COVID-19 Call Centre: Western NSW Residents Call for Help Amid Pandemic /view/contact-center-news/covid-19-call-centre-western-nsw-residents-call-for-help-amid-pandemic.aspx contactcenterworld dubbo nsw australia april 22 2020 misunderstandings about coronavirus symptoms and restrictions have led to a surge in calls to the coivd 19 clinical call centre during the past few |
| DWD Job Center Continues to See Increased Call Volume /view/contact-center-news/dwd-job-center-continues-to-see-increased-call-volume.aspx contactcenterworld madison wi usa april 21 2020 during the month of april the department of workforce development job center has continued to see an increase in the number of calls according to the dep |
