ContactCenterWorld - Definition
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Phrase: Calibrate
Definition:
Using the contact center goals to standardize how agents are scored relative to their customer service.
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Calibrate /define.aspx?id=3383df68485b4c79b533af21e0cd7746 using the contact center goals to standardize how agents are scored relative to their customer service |
WFM - Beyond The Silo In Contact Centres /view/contact-center-article/wfm-beyond-the-silo-in-contact-centres.aspx calibrate the forecasting and ensure staffing levels are accurate now let&rsquos imagine instead a trickier scenario such as the introduction of a new metric for the centre e g the net promoter score n |
Cornerstone OnDemand /company/cornerstone-ondemand.aspx calibrate workforce selection companies can measurably improve their operations brands and bottom lines evolv delivers data driven certainty with a streamlined process that easily integrates with exist |
Inti Konten Indonesia /company/inti-konten-indonesia.aspx calibrate and resolve issues with customer in promptly manner to interpret client's enquiry documents prepare conceptual designs and draft formal tender responses to tight customer specified deadlines |