ContactCenterWorld - Definition
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Phrase: Database Call Handling
Definition:
An application, whereby the ACD works in sync with the database computer to process calls, based on information in the database. For example, a caller inputs digits into a voice processing system, the database retrieves information on that customer and then issues instructions to the ACD on how to handle the call (e.g., where to route the call, what priority the call should be given in queue, the announcements to play, etc.).
ContactCenterWorld - Search Results
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Database Call Handling /define.aspx?id=370755b95a1047349f630ee62237d9ef an application whereby the acd works in sync with the database computer to process calls based on information in the database for example a caller inputs digits into a voice processing system the datab |
Best Predictive Auto Dialer Software For Your Business /blog/predictivediale/?id=b2f2456f-e04e-46f1-9e52-842ff0b962ed call centers and in telemarketing and help in handling the users vert age predictive dialer software is outbound call processing software which is mostly used to manage a high level of activity the pre |