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ContactCenterWorld - Definition
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Phrase: Database Call Handling
Definition:
An application, whereby the ACD works in sync with the database computer to process calls, based on information in the database. For example, a caller inputs digits into a voice processing system, the database retrieves information on that customer and then issues instructions to the ACD on how to handle the call (e.g., where to route the call, what priority the call should be given in queue, the announcements to play, etc.).
ContactCenterWorld - Search Results
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Your search for 'Database Call Handling' has returned 8 search results
8 Records Found
Your search for 'Database Call Handling' has returned 8 search results
8 Records Found
| Proactive Call Extraction: Identifying Risks Before They Happen /company/blog/businesssystemsuk/?id=beb6bc06-2e3c-4cfb-9f73-52de1a147624 another day another regulation identifying risks before they happen with call extraction as data regulations continue to tighten trade reconstruction has become a priority for compliance managers in th |
| Constanta Lupu /profile.aspx?pid=53c8efed796944cf957f8f9de22324f2 computer generated solutions cgs has been in business since 1984 providing contact call center & bpo services to global 1000 customers via call centers in the u s and europe covering 18 languages recog |
| Database Call Handling /define.aspx?id=370755b95a1047349f630ee62237d9ef an application whereby the acd works in sync with the database computer to process calls based on information in the database for example a caller inputs digits into a voice processing system the datab |
| Police Scotland Proposes to Integrate Control Room and Contact Centre Facilities /view/contact-center-news/police-scotland-proposes-to-integrate-control-room-and-contact-centre-facilities.aspx call handling transferred to the police scotland service centre pssc police scotland also recommends the spa board to create a new national database enquiry unit ndeu based in inverness and govan that |
| Now, Connect with Islamic Dept 24/7 /view/contact-center-news/now-connect-with-islamic-dept-247.aspx contactcenterworlddubai united arab emirates sept 5 2016 the call centre of the department of islamic affairs and charitable activities in dubai diacad is now available round the clock to better commun |
| Helen Gould /profile/helen.gould/ md pa 4 you ltd pa 4 you ltd md at award winning pa4you ltd based in crewe cheshire offering uk wide inbound and outbound call handling support emergency business continuity cover short term ho |
| Jay Ashtamoorthy /profile/j.ashtamoorthy/ sales tratum tech is an it company provider provides call script builder which is an agent interface solution combined with workflow based scripting tools enables implementation of complex process and |
| Fawzy Salam /profile.aspx?pid=a43ca720da724fbb9ea985ac54f30632 cto tratum tech is an it company provider provides call script builder which is an agent interface solution combined with workflow based scripting tools enables implementation of complex process and na |
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