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Phrase: Database Call Handling

Definition:

An application, whereby the ACD works in sync with the database computer to process calls, based on information in the database. For example, a caller inputs digits into a voice processing system, the database retrieves information on that customer and then issues instructions to the ACD on how to handle the call (e.g., where to route the call, what priority the call should be given in queue, the announcements to play, etc.).


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Your search for 'Database Call Handling' has returned 10 search results

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Database Call Handling
/define.aspx?id=370755b95a1047349f630ee62237d9ef
an application whereby the acd works in sync with the database computer to process calls based on information in the database for example a caller inputs digits into a voice processing system the datab
Best Predictive Auto Dialer Software For Your Business
/blog/predictivediale/?id=b2f2456f-e04e-46f1-9e52-842ff0b962ed
call centers and in telemarketing and help in handling the users vert age predictive dialer software is outbound call processing software which is mostly used to manage a high level of activity the pre
Learn about Computer Telephony Integration (CTI
/company/blog/specialtyansweringservice/?id=25e307c6-f390-4669-8330-e958d052ff83
cti or computer telephony integration is a general term used to describe technology that allows computers and telephones to communicate with each other for example if you call your bank and press 1 for
Proactive Call Extraction: Identifying Risks Before They Happen
/company/blog/businesssystemsuk/?id=beb6bc06-2e3c-4cfb-9f73-52de1a147624
another day another regulation identifying risks before they happen with call extraction as data regulations continue to tighten trade reconstruction has become a priority for compliance managers in th
Constanta Lupu
/profile/constanta.lupu/
computer generated solutions cgs has been in business since 1984 providing contact call center & bpo services to global 1000 customers via call centers in the u s and europe covering 18 languages recog
Police Scotland Proposes to Integrate Control Room and Contact Centre Facilities
/view/contact-center-news/police-scotland-proposes-to-integrate-control-room-and-contact-centre-facilities.aspx
call handling transferred to the police scotland service centre pssc police scotland also recommends the spa board to create a new national database enquiry unit ndeu based in inverness and govan that
Now, Connect with Islamic Dept 24/7
/view/contact-center-news/now-connect-with-islamic-dept-247.aspx
contactcenterworlddubai united arab emirates sept 5 2016 the call centre of the department of islamic affairs and charitable activities in dubai diacad is now available round the clock to better commun
Helen Gould
/profile/helen.gould/
md pa 4 you ltd pa 4 you ltd md at award winning pa4you ltd based in crewe cheshire offering uk wide inbound and outbound call handling support emergency business continuity cover short term ho
Jay Ashtamoorthy
/profile/j.ashtamoorthy/
sales tratum tech is an it company provider provides call script builder which is an agent interface solution combined with workflow based scripting tools enables implementation of complex process and
Angel Angel
/profile.aspx?pid=1dd1aed30b8648c5b3fe48f9139b44c9
tratum tech is an it company provider provides call script builder which is an agent interface solution combined with workflow based scripting tools enables implementation of complex process and naviga

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