All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Database Call Handling
Definition:
An application, whereby the ACD works in sync with the database computer to process calls, based on information in the database. For example, a caller inputs digits into a voice processing system, the database retrieves information on that customer and then issues instructions to the ACD on how to handle the call (e.g., where to route the call, what priority the call should be given in queue, the announcements to play, etc.).
ContactCenterWorld - Search Results
Filter By:
Your search for 'Database Call Handling' has returned 6 search results
6 Records Found
Your search for 'Database Call Handling' has returned 6 search results
6 Records Found
You must be logged in to browse to the rest of the results.
| Database Call Handling /define.aspx?id=370755b95a1047349f630ee62237d9ef an application whereby the acd works in sync with the database computer to process calls based on information in the database for example a caller inputs digits into a voice processing system the datab |
| Best Predictive Auto Dialer Software For Your Business /blog/predictivediale/?id=b2f2456f-e04e-46f1-9e52-842ff0b962ed call centers and in telemarketing and help in handling the users vert age predictive dialer software is outbound call processing software which is mostly used to manage a high level of activity the pre |
| Proactive Call Extraction: Identifying Risks Before They Happen /company/blog/businesssystemsuk/?id=beb6bc06-2e3c-4cfb-9f73-52de1a147624 another day another regulation identifying risks before they happen with call extraction as data regulations continue to tighten trade reconstruction has become a priority for compliance managers in th |
| Constanta Lupu /profile/constanta.lupu/ computer generated solutions cgs has been in business since 1984 providing contact call center & bpo services to global 1000 customers via call centers in the u s and europe covering 18 languages recog |
| Police Scotland Proposes to Integrate Control Room and Contact Centre Facilities /view/contact-center-news/police-scotland-proposes-to-integrate-control-room-and-contact-centre-facilities.aspx call handling transferred to the police scotland service centre pssc police scotland also recommends the spa board to create a new national database enquiry unit ndeu based in inverness and govan that |
| Helen Gould /profile/helen.gould/ md pa 4 you ltd pa 4 you ltd md at award winning pa4you ltd based in crewe cheshire offering uk wide inbound and outbound call handling support emergency business continuity cover short term ho |
Newsletter Registration
