ContactCenterWorld - Definition
Phrase: Database Call Handling
An application, whereby the ACD works in sync with the database computer to process calls, based on information in the database. For example, a caller inputs digits into a voice processing system, the database retrieves information on that customer and then issues instructions to the ACD on how to handle the call (e.g., where to route the call, what priority the call should be given in queue, the announcements to play, etc.).
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|Database Call Handling|
an application whereby the acd works in sync with the database computer to process calls based on information in the database for example a caller inputs digits into a voice processing system the datab
|Best Predictive Auto Dialer Software For Your Business|
call centers and in telemarketing and help in handling the users vert age predictive dialer software is outbound call processing software which is mostly used to manage a high level of activity the pre