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Phrase: Database Call Handling

Definition:

An application, whereby the ACD works in sync with the database computer to process calls, based on information in the database. For example, a caller inputs digits into a voice processing system, the database retrieves information on that customer and then issues instructions to the ACD on how to handle the call (e.g., where to route the call, what priority the call should be given in queue, the announcements to play, etc.).

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Your search for 'Database Call Handling' has returned 13 search results

Bcube IT Services Pvt. Ltd.
Bcube IT services Pvt. Ltd. is one of the fastest growing BPO, handling Contact center Management and Customer relationship management services. Since inception Bcube’s focus has been on customer deliverance, with right mix of technology the company’s real strength is in creating innovative ways of handling customer queries. Bcube is focused on delivering Contact center solution in call centers, Customer relationship Management services, database management and back office support services for Both domestic and international customers. In addition, Bcube is highly equipped with handling multi lingual capabilities, Making resolutions easy to handle and centralized for our clients.

12 Records Found

police scotland proposes to integrate control room and contact centre facilities
/view/contact-center-news/police-scotland-proposes-to-integrate-control-room-and-contact-centre-facilities.aspx
call handling transferred to the police scotland service centre pssc police scotland also recommends the spa board to create a new national database enquiry unit ndeu based in inverness and govan that

Database Call Handling
/define.aspx?id=370755b95a1047349f630ee62237d9ef
an application whereby the acd works in sync with the database computer to process calls based on information in the database for example a caller inputs digits into a voice processing system the datab

Now, Connect with Islamic Dept 24/7
/view/contact-center-news/now-connect-with-islamic-dept-247.aspx
contactcenterworlddubai united arab emirates sept 5 2016 the call centre of the department of islamic affairs and charitable activities in dubai diacad is now available round the clock to better commun

Helen Gould
/profile/helen.gould/
md pa 4 you ltd pa 4 you ltd md at award winning pa4you ltd based in crewe cheshire offering uk wide inbound and outbound call handling support emergency business continuity cover short term ho

Is it Time to Move Your Insurance Contact Center to the Cloud?
/company/blog/monetsoftware/?id=5f9f829e-c9e7-437d-825c-2f6fe61a77e7
handling wfm in the cloud a call center doesn't have to budget for the purchase of hardware software database or data center infrastructure with a subscription based cloud system there is no large upfr

Advanced Features to Improve CX in Smaller Contact Centers
/company/blog/mitel/?id=1582fba7-5bae-4734-9b06-94ce90bfe5fd
call resolution&rsquo rates that we all know can increase customer satisfaction dramatically advanced call routing some smb contact centers need more advanced call routing than their pbxs offer for bus

Future Hosting Introduces ViciDial Call Center Application Hosting Plans
/view/contact-center-news/future-hosting-introduces-vicidial-call-center-application-hosting-plans.aspx
call center solution that in combination with the asterisk ip pbx can support call center operations ranging from small businesses to hundreds of seats in multiple locations call center applications ha

Whitepages PRO Joins Twilio Partner Program
/view/contact-center-news/whitepages-pro-joins-twilio-partner-program.aspx
call center performance through reduced call handling times and personalization and as a result customer satisfaction in addition marketers can leverage the combination of twilio call tracking capabili

311 Call Center Bridges Gap Between City and Residents
/view/contact-center-news/311-call-center-bridges-gap-between-city-residents.aspx
contactcenterworldjune 19 2014 shelley rosier weaver is sitting in a darkened room handling a call from a man who is worried that the dead trees next door are going to fall on his house on one screen s

One Touch Launches Emergency Call Number for Tourists
/view/contact-center-news/one-touch-launches-emergency-call-number-for-tourists.aspx
call assistance for handling the situation three way conferencing and coordination with the local police hospitals fire stations taxi services and other external agencies and coordination with emergenc

4 for 14 – Desktop Optimisation
/company/blog/rostrvm/?id=19224056-1f51-450a-a21f-9c44b5d2f2d3
call centre agents&rsquo need and this lack of insight leads to extended handling time reduced first contact resolution rates and increased costs we see it every day &ndash technology silos forcin

Jay Ashtamoorthy
/profile/j.ashtamoorthy/
sales tratum tech is an it company provider provides call script builder which is an agent interface solution combined with workflow based scripting tools enables implementation of complex process and

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