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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Average Handle Time
Deriviation(s):AHT
Definition:
The total of Average Talk Time and Average After-Call Work for a designated time period.
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Your search for 'Average Handle Time' has returned 11 search results
February 25, 2021 4:31 PM
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Your search for 'Average Handle Time' has returned 11 search results
 | Tina Armstrong CSR Intuitive Solutions  United States |
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February 25, 2021 4:31 PM
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| Average Handle Time /define.aspx?id=37ca20b6eaea4584a35c50f038e16b15 the total of average talk time and average after call work for a designated time period aht |
| Speakeasy AI Releases Agent Assist - Real Time Conversational AI for Call Center Agents /view/contact-center-news/speakeasy-ai-releases-agent-assist-real-time-conversational-ai-for-call-center.aspx time to customer and live agent conversations to provide agent side suggestions answers and next best actions live agents utilizing speakeasy ai agent assist will be able to improve average handle time |
| Top 10 Metrics to Calculate Call Center Agent Productivity /company/blog/thereportingengine/?id=8384c8b6-b310-43bc-aeab-4fe0a1f5a1d3 average handle time the number of calls fielded etc and others are quite tasking to standardize such as level of productivity of after call work and off call time quality of an agent&rsquos call etc wi |
| Call Center vs. Contact Center: What’s the Difference? /view/contact-center-article/call-center-vs.-contact-center-whats-the-difference.aspx average handle time aht fewer agents needed and reduction in labor expenses and increased call center customer satisfaction ratings csat contact centers allow companies to provide multichannel and omni |
| 7 Ways An Answering Service Puts Money Back Into Your Pocket /company/blog/patlive/?id=0d7332c5-bab8-4968-bf2e-7090133e77a5 handle the bulk of incoming calls these employees require significant amounts of training this takes time out of your day and costs a big chunk of cash&mdashthe average cost of training an employee is |
| Zappix Inc. Offers BPO Vendors Opportunities via On-Demand Self-Service Solutions /view/contact-center-news/zappix-inc.-offers-bpo-vendors-innovative-monetization-opportunities-via-on.aspx average handle time and relieve pressure during call volume spikes all while improving customer experience contactcenterworld posted by veronica silva cusi news correspondent source https www prweb com |
| Callers Left Waiting Three Minutes for Police 101 Response During May /view/contact-center-news/callers-left-waiting-three-minutes-for-police-101-response-during-may-the-force.aspx handle increasing demand from the public the latest figures for may show those contacting the atlas court call centre had to wait an average of two minutes and 57 seconds for someone to pick up their c |
| Increasing Costs in the Contact Center Due to Increased Efficiency /view/contact-center-article/increasing-costs-in-the-contact-center-due-to-increased-efficiency.aspx average handle time aht from 455 seconds down to about 320 seconds so what is the problem i asked well apparently this reduction was not good enough the situation the business was growing and along wit |
| How to Get Actionable Insight From Your Contact Center Reporting /view/contact-center-article/how-to-get-actionable-insight-from-your-contact-center-reporting.aspx time data about road construction traffic jams tolls and alternative route options it&rsquos a no brainer it&rsquos the same for contact center reporting reporting that provides a transparent window in |
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March 2, 2021 9:34 AM ESTAwesome
March 2, 2021 9:35 AM EST