2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
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ContactCenterWorld - Definition
A technology used in multi-site call center environments to create a more efficient distribution of calls between sites. Through integration of sites using network circuits (such as T1 circuits) and ACD software, calls routed to one site may be queued simultaneously for agent groups in remote sites. See Call by Call Routing and Percent Allocation.