ContactCenterWorld - Definition
Phrase: Key Performance Indicator
These factors are determined by a management team that help to evaluate an agent, or group of agent's work performance.
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|Key Performance Indicator|
these factors are determined by a management team that help to evaluate an agent or group of agent work performance kpi
|cxone analytics boosts contact center performance and agility|
contactcenterworld nice incontact a nice business nasdaq nice introduced cxone performance analytics integrated with salesforce einstein an ai powered analytics application that uncovers new contact ce
|Boost Customer Experience by Utilizing Service KPI Insights|
shelby faris contactcenterworld contact center key performance indicator kpis are used by smb and enterprise companies to make better business decisions and improve the customer experience also called
|What’s on Your Supervisor Screen? Agent KPIs to Watch|
key performance indicator kpi also called a metric is a value that you can measure one that shows just how effective your business is at achieving its goals if your top business goal is to boost custom