ContactCenterWorld - Definition

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Phrase: Key Performance Indicator

Deriviation(s):KPI

Definition:

These factors are determined by a management team that help to evaluate an agent, or group of agent's work performance.


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Key Performance Indicator
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these factors are determined by a management team that help to evaluate an agent or group of agent work performance kpi
cxone analytics boosts contact center performance and agility
/view/contact-center-news/cxone-analytics-boosts-contact-center-performance-and-agility.aspx
contactcenterworld nice incontact a nice business nasdaq nice introduced cxone performance analytics integrated with salesforce einstein an ai powered analytics application that uncovers new contact ce
Boost Customer Experience by Utilizing Service KPI Insights
/view/contact-center-article/boost-customer-experience-by-utilizing-service-kpi-insights.aspx
shelby faris contactcenterworld contact center key performance indicator kpis are used by smb and enterprise companies to make better business decisions and improve the customer experience also called
What’s on Your Supervisor Screen? Agent KPIs to Watch
/view/contact-center-article/whats-on-your-supervisor-screen-agent-kpis-to-watch.aspx
key performance indicator kpi also called a metric is a value that you can measure one that shows just how effective your business is at achieving its goals if your top business goal is to boost custom

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