ContactCenterWorld - Definition
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Phrase: Key Performance Indicator
Deriviation(s):KPI
Definition:
These factors are determined by a management team that help to evaluate an agent, or group of agent's work performance.
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Key Performance Indicator /define.aspx?id=3d34fb55ea114b37aa81cd07d4a0f216 these factors are determined by a management team that help to evaluate an agent or group of agent work performance kpi |
cxone analytics boosts contact center performance and agility /view/contact-center-news/cxone-analytics-boosts-contact-center-performance-and-agility.aspx contactcenterworld nice incontact a nice business nasdaq nice introduced cxone performance analytics integrated with salesforce einstein an ai powered analytics application that uncovers new contact ce |
Boost Customer Experience by Utilizing Service KPI Insights /view/contact-center-article/boost-customer-experience-by-utilizing-service-kpi-insights.aspx shelby faris contactcenterworld contact center key performance indicator kpis are used by smb and enterprise companies to make better business decisions and improve the customer experience also called |
What’s on Your Supervisor Screen? Agent KPIs to Watch /view/contact-center-article/whats-on-your-supervisor-screen-agent-kpis-to-watch.aspx key performance indicator kpi also called a metric is a value that you can measure one that shows just how effective your business is at achieving its goals if your top business goal is to boost custom |