ContactCenterWorld - Definition

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Phrase: Enhanced Service Providers

Definition:

A for-profit business that offers to transmit voice and data messages and simultaneously adds value to the messages it transmits. Examples include telephone answering services, alarm/security companies and transaction processing companies.

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star2star extends remote work solution to help customers cope with covid 19
/view/contact-center-news/star2star-extends-remote-work-solution-to-help-customers-cope-with-covid-19.aspx
contactcenterworld sarasota fl usa march 24 2020 in response to the covid 19 pandemic star2star provider of an enterprise cloud communications platform for integration and collaboration has enhanced an

Enhanced Service Providers
/define.aspx?id=3e72eb71b1ca4195855034d51a788796
a for profit business that offers to transmit voice and data messages and simultaneously adds value to the messages it transmits examples include telephone answering services alarm security companies a

Elzaan Olivier
/profile/elzaan.olivier/
senior group manager wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally l

Stuart Naidoo
/profile.aspx?pid=b0b7f53ac84c49d1b6b8e680b66c35ec
wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally leading high end bpo p

Sabelo Peter
/profile/sabelo.peter/
assistant manger wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally leadi

Mark Sayre
/profile/mark.sayre/
product manager soleo delivers intelligent solutions for service providers enabling them to connect their callers to information with a customized experience soleo solutions are built by combining and

Sholen Rooplall
/profile/sholen.rooplall/
senior associate wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally leadi

Accenture Unveils Google Cloud Practice in Indonesia
/view/contact-center-news/accenture-unveils-google-cloud-practice-in-indonesia.aspx
providers combine expertise to build tailored offerings for local businesses specifically key offerings will include the enablement of multi channel customer interactions alongside enhanced data manage

NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization
/view/contact-center-news/nice-incontact-cxone-expands-fedramp-leadership-with-workforce-optimization.aspx
service providers to serve us government federal agencies fedramp authorized cxone now delivers workforce management quality management and performance management capabilities on one unified desktop fe

Megan-Lee Meredith
/profile/megan-lee.meredith/
group manager corporate social responsibility wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by t

CommsChoice Restructures to Focus on Channel Sales
/view/contact-center-news/commschoice-restructures-to-focus-on-channel-sales.aspx
contactcenterworld sydney australia june 11 2019 listed cloud telephony company commschoice has revealed plans to restructure its sales and customer service operations to favour its growing channel sal

Dialogic Receives “Best Unified Communications Online Provider of the Year”
/view/contact-center-news/dialogic-receives-best-unified-communications-online-provider-of-the-year-at-the.aspx
contactcenterworld parsippany nj usa may 28 2019 dialogic a cloud optimized applications and infrastructure solutions provider for service providers enterprises and developers announced that the dialog

vCloudx Enters Into a Strategic Partnership with Vion Consulting
/view/contact-center-news/vcloudx-enters-into-a-strategic-partnership-with-vion-consulting-to-offer-an.aspx
enhanced user experience when compared to the traditional contact centres or interactive voice response ivr systems that lack face to face engagement said pankaj ceo and founder of vcloudx pte ltd we a

Creative Virtual Commended by Frost & Sullivan for V-Person
/view/contact-center-news/creative-virtual-commended-by-frost-sullivan-for-v-person-its-ai-powered.aspx
contactcenterworld london england march 2019 based on its recent analysis of the european artificial intelligence ai enhanced customer self service market frost & sullivan recognises creative virtua

Kolekile Calana
/profile/kolekile.calana/
assistant manager wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally lead

Rochelle Van Niekerk
/profile/rochelle.van.niekerk/
lead associate wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally leading

Judy Robison
/profile/judy.robison/
general manager l&d wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally le

Daluxolo Mani
/profile/daluxolo.mani/
snr associate ops wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally lead

Domestic Abuse Helpline PCVC Signs Up with Verizon to Enhance Tech Infrastructure
/view/contact-center-news/domestic-abuse-helpline-pcvc-signs-up-with-verizon-to-enhance-tech-infrastructure.aspx
service providers who will be able to deliver enhanced crisis intervention services and create awareness to triple the calls over the next year with dhwani trained counsellors respond to crisis calls a

Stephen Crawford
/profile/stephen.crawford/
wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally leading high end bpo p

intelli-CTi for Microsoft Unified Service Desk (USD Available
/view/contact-center-news/intelli-cti-for-microsoft-unified-service-desk-usd-available.aspx
contactcenterworld fareham hampshire uk oct 16 2018 qgate providers in delivering software solutions for customer relationship management crm and business intelligence bi announced their intelli cti fo

Navy Personnel Command Customer Service Center Expands Operations Hours
/view/contact-center-news/navy-personnel-command-customer-service-center-expands-operations-hours.aspx
contactcenterworld millington tn usa aug 2018 sailors seeking career assistance will soon receive greater support from navy personnel command&rsquos npc customer service center csc as it transitions to

IHS Markit Ranks RingCentral #1 in the 2018 North American UCaaS Scorecard
/view/contact-center-news/ihs-markit-ranks-ringcentral-1-in-the-2018-north-american-ucaas-scorecard.aspx
service ucaas scorecard named the leader for the second consecutive year ringcentral achieved this recognition due to its market share position business growth product capabilities and continued tracti

Carman Van Breda
/profile/carman.van.breda/
customer service agent wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally

RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS Scorecard
/company/blog/ringcentral/?id=3e145459-801f-4044-ab58-22c7b128eb71
i&rsquom excited to share that ringcentral has been ranked 1 by ihs markit in the 2018 north american unified communications as a service ucaas scorecard for the second year in a row ringcentral is lau

OrecX Gives Customers Full Recording App Control with Enhanced REST API
/view/contact-center-news/orecx-gives-customers-full-recording-app-control-with-enhanced-rest-api.aspx
contactcenterworld chicago il usa april 18 2018 orecx a provider of open source call recording applications for call centers enterprises and communication service providers announced enhancements to it

Anita Krieger
/profile/anita.krieger/
lead associate quality wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally

Zukiswa Nxele
/profile/zukiswa.nxele/
assistant manager wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally lead

Letitia Faulman
/profile/letitia.faulman/
customer service agent wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally

Ricardo Rhode
/profile/ricardo.rhode/
information technology group manager wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns gr

Kakapo Systems to Launch Unity Contact Center
/view/contact-center-news/kakapo-systems-to-launch-unity-contact-center.aspx
service providers to optimize the call center feature set with an enhanced user interface we all know that customers are moving away from voice only based inbound contact this new capability allows ser

Zanoxolo Tyhodaz
/profile/zanoxolo.tyhodaz/
assistant manager operations wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a gl

Ingrid Carolus
/profile/ingrid.carolus/
customer service agent wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally

Nabeela Baba
/profile/nabeela.baba/
customer service advisor wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a global

IPCO Selects Dialogic for its Global Unified Communications Deployments
/view/contact-center-news/ipco-selects-dialogic-for-its-global-unified-communications-deployments.aspx
contactcenterworld parsippany nj usa july 18 2017 dialogic a cloud optimized applications and infrastructure solutions provider for service providers enterprises and developers announced that ipco a no

Grandstream Completes Metaswitch Certification for Entire IP Phone Portfolio
/view/contact-center-news/grandstream-completes-metaswitch-certification-for-entire-ip-phone-portfolio.aspx
service providers and their customers can now use any of grandstream&rsquos 18 ip phones to achieve an enhanced user experience cost savings and improved productivity contactcenterworldposted by veroni

Thembela Ngxale
/profile/thembela.ngxale/
assistant manager in operations team leader supervisor wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acqu

Dialogic Joins the GENBAND Kandy Ecosystem to Enhance Video Offerings
/view/contact-center-news/dialogic-joins-the-genband-kandy-ecosystem-to-enhance-video-offerings.aspx
contactcenterworld parsippany nj usa april 2017 dialogic a cloud optimized applications and infrastructure solutions provider for service providers enterprises and developers announced that genband a p

Anika Brand
/profile/anika.brand/
lead associate qa wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally lead

Metaswitch Cloud Contact Center Empowers Service Provider Brand and Business Intelligence
/view/contact-center-news/metaswitch-cloud-contact-center-empowers-service-provider-brand-and-business.aspx
service providers to construct custom trusted brand experiences for their customers additional enhancements include real time business intelligence metrics multi location management and an enhanced ui

Jarrud Van Der Merwe
/profile/jarrud.van.der.merwe/
wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally leading high end bpo p

Kirsten Synders
/profile/kirsten.synders/
customer service advisor wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a global

Lisa Sharland
/profile/lisa.sharland/
internal communications manager wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a

Wade Petersen
/profile/wade.petersen/
senior group manager wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally l

Rene Manuel
/profile/rene.manuel/
group manager quality wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally

Robyn Flandorp
/profile.aspx?pid=3e5a4295fffb40b7a99ded8e899aba31
assistant manager wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally lead

Penny Petrou
/profile/penny.petrou/
senior group manager hr wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globall

Denvor Bosch
/profile/denvor.bosch/
management information analyst wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a

CGS Included in Gartner's Market Guide
/view/contact-center-news/cgs-included-in-gartners-market-guide.aspx
service providers in a digital driven market 1 the guide reviews highly competitive providers sourcing and vendor management leaders can use this guide to select providers aligning to their business ne

TSTT Enhances Customer Service with Redknee's CRM Solution
/view/contact-center-news/tstt-enhances-customer-service-with-redknees-crm-solution.aspx
enhanced customer experience the expansion of the real time monetization and subscriber management solution for bmobile highlights the need for service providers to manage all aspects of the end to end

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