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ContactCenterWorld - Definition
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Phrase: Scheduling
Definition:
The planning of agent's shifts and hours on a weekly or monthly basis.
ContactCenterWorld - Search Results
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Your search for 'Scheduling' has returned 389 search results
319 Records Found
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Your search for 'Scheduling' has returned 389 search results
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| inet & u wfm a winning strategic partnership for contact centres /view/contact-center-news/inet-u-wfm-a-winning-strategic-partnership-for-contact-centres.aspx scheduling the rights agents at the right time with the right skills with customer contact centres now under real pressure to rationalise costs and pursue a digital transformation agenda the inet u wfm |
| iNet & U-WFM - A Winning Strategic Partnership for Contact Centres /company/blog/uwfm/?id=fb2d0636-f5b0-4b48-a948-6400047883e6 scheduling the rights agents at the right time with the right skills &rdquo with customer contact centres now under real pressure to rationalise costs and pursue a digital transformation agenda the ine |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Real-Time Management /define.aspx?id=974ccb4638ca490a9b854e9ff0c2c565 using queue levels to judge staff numbers and manipulate scheduling this technique can be utilized to maximize profitability and efficiency of the organization |
| Scheduling /define.aspx?id=43ad296801654c45a04f42ab9842019f the planning of agent shifts and hours on a weekly or monthly basis |
| monet workforce management launches on the genesys appfoundry /view/contact-center-news/monet-workforce-management-launches-on-the-genesys-appfoundry.aspx scheduling and staffing monet is proud to join the growing ecosystem of genesys purecloud and appfoundry we see great similarities between the purecloud platform and monet wfm as they are both function |
| aspect software announces integration between aspect workforce management and amazon connect /view/contact-center-news/aspect-software-announces-integration-between-aspect-workforce-management-and.aspx scheduling adherence and an industry recognized ui to amazon connect but it can also introduce the aspect brand to new organizations who are not familiar with the award winning capabilities of our plat |
| qpc assists gympie regional council to upgrade customer contact centre software /view/contact-center-news/qpc-assists-gympie-regional-council-to-upgrade-customer-contact-centre-software.aspx scheduling of resources qpc was selected via a tender process to deploy purecloud and successfully met the council&rsquos challenge of rapid implementation in between council rate quarterly issue |
| Teleopti /company/teleopti.aspx scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Appointment Scheduling Software Market 2018 Global Industry Analysis, Size and Forecast to 2023 /blog.aspx?uid=aba87862d551464a90829800079f3608&id=478c7063-3562-4572-b669-45ff8cd59a8f the global appointment scheduling software market research report is the most comprehensive collection of market intelligence products and services on the web we provide the current industry scenario t |
| empowering service providers medical staff patients doctors and pharmaceuticals on any channel /view/contact-center-article/empowering-service-providers-medical-staff-patients-doctors-and.aspx scheduling office where i was able to schedule an appointment date and time that worked best for me two days before my appointment i received another automated text and email reminding me of my appoint |
| 4 Tips to Improve Call Center Scheduling /company/blog/theconnection/?id=0a55d6c7-b624-41ca-9e2a-8e2cc2500c0d call center scheduling is a difficult and time consuming job top that with trying to satisfy the needs of all your staff while also meeting service levels and you are one busy manager and if you are us |
| Black Friday, Small Business Saturday, Cyber Monday - Is your Customer Service Team Ready? /company/blog/startek/?id=1c68d189-6de4-4dd4-a2e0-4f61df1d67aa scheduling and training take it a step further and review customer and employee satisfaction surveys during the same period last year were there any anomalies were you understaffed did a gap in the tra |
| quorum announces acquisition of dealermine inc /view/contact-center-news/quorum-announces-acquisition-of-dealermine-inc..aspx scheduling that complement their sales and service crm offerings and have incredible growth potential robert and the dealermine management team will remain in place to manage the business from saint jo |
| allina health to employ hundreds at new customer experience center /view/contact-center-news/allina-health-to-employ-hundreds-at-new-customer-experience-center.aspx scheduling hospital operator support and technical support the customer experience center allows us to reimagine the traditional call center into a hub of innovation that will help us keep pace with ch |
| wfmsg announces enhanced workforce management software /view/contact-center-news/wfmsg-announces-enhanced-workforce-management-software-to-support-the-companys.aspx scheduling toolsadditional employee engagement capabilities as we continue to accelerate our revenue growth this release gives our clients access to the latest technology advantages and enhances the us |
| 7 steps to smarter scheduling in contact centers /view/contact-center-article/7-steps-to-smarter-scheduling-in-contact-centers.aspx scheduling flexibility means different things to different people on the one hand staff want more of it with 35 of employees considering a flexible work environment to be an important factor when makin |
| Next Generation of Cloud WFM for Contact Centres /company/blog/uwfm/?id=10ff4d0f-9769-48ba-8cd0-f9bae94142d6 scheduling for the entire contact centre workforce the next generation of easy to use workforce management in the cloud u wfm offers their workforce management platform as a 100 cloud opex based |
| Cut Every Customer Call By One Minute /company/blog/monetsoftware/?id=a243bab2-e19d-40d3-a0be-388bdb54d371 scheduling a breeze so you&rsquoll always have the right combination of agents on the floor to handle every type of call 2 faster information access with a wfm system that delivers quick access to call |
| accenture introduces ella and ethan ai bots to improve a patient's health and care /view/contact-center-news/accenture-introduces-ella-and-ethan-ai-bots-to-improve-a-patients-health-and-care.aspx scheduling this information enables life sciences companies to provide patients with a personalized interactive way to manage their health and engage with their care team members ethan is a virtual ser |
| 7 Steps to Smarter Scheduling in Contact Centers /company/blog/teleopti/?id=dded11ff-0468-4ac2-9c08-10ee18469730 scheduling flexibility means different things to different people on the one hand staff want more of it with 35 of employees considering a flexible work environment to be an important factor when |
| Mirza Baig /profile.aspx?pid=238451f25061486eb7edfed661ef84b8 scheduling specialist viva telecom provide voice and data service viva telecom kuwait viva telecom provide voice and data service viva telecom kuwait |
| Karim Chabane /profile/karim.chabane/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| teleopti and peakview announce new partnership /view/contact-center-news/teleopti-and-peakview-enable-exceptional-customer-experiences-with-new-partnership.aspx scheduling and management jointly they bring a solution and customer experience opportunities to their customers teleopti&rsquos workforce management solution is among the best in the industry this par |
| Bruce Bracken /profile/bruce.bracken/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Tommy Palomäki /profile/tommy.palomaki/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Tracy Carter /profile/tracy.carter/ scheduling flexibility productivity and service level kpis we manage or you manage whether you're looking for a dynamic outsourcer vendor partner or the ability to successfully build and manage your ow |
| Tommy Palomäki /profile.aspx?pid=88bdb8d291c54f9aa3361068b6033bb5 scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Johan Hard /profile/johan.hard/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| HOW TO SEND BULK SMS-PRICE, SOLUTION AND INFORMATION /blog/sip2dial/?id=6c92310c-56db-4f3e-819c-f7cfc850d2a3 scheduling your sms the bulk sms software can be linked to external data sources outlook pastel sql server and other odbc data sources it helps you to message to large target groups and individuals the |
| Olle During /profile.aspx?pid=4e30d93cd572412189842e68d3a1015a scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Healthcare Contact Centers: The Open Enrollment Crunch /company/blog/monetsoftware/?id=c28cb621-4fd8-4ce2-a951-1929a9f09329 scheduling becomes more efficient and flexible ensuring better utilization of limited resources and improved cost management of course public sector and government healthcare agencies are often f |
| The One-Word Key to Help Desk Efficiency /company/blog/monetsoftware/?id=f92f4c32-ac96-403a-b173-38972c497648 scheduling staffing and how each type of case should be handled when a help desk can rely on consistently having the right number of agents on each shift with procedures in place on how to provide assi |
| 5 Tips to Optimize Contact Center Scheduling /company/blog/monetsoftware/?id=53e7f96b-ea18-4c6e-81f6-e98294714c3e ask contact center managers which challenge keeps them up at night and many of them will single out scheduling here are five tips that will help you optimize your scheduling solution &ndash and one bon |
| Multi-skilled scheduling, can it be solved in theory? /company/blog/teleopti/?id=4d306318-6ea8-41e0-8d2c-87b8cd1cb1de scheduling multiple skills with a limited budget and number of available agents for certain skills this year i attended international conference on operations research and enterprise systems icores 201 |
| New Call Center Open for Vets /view/contact-center-news/new-call-center-open-for-vets.aspx scheduling message relay and preliminary customer service for health care clinics in harlingen corpus christi mcallen and laredo public affairs officer reynaldo leal said a lot of the time veterans&rsq |
| Call Center for Veterans Opens in Harlingen /view/contact-center-news/call-center-for-veterans-opens-in-harlingen.aspx scheduling services will be provided and will include primary specialty care and direct scheduling the center is located at 2601 veterans drive and will be open weekdays from 7 30 a m to 4 30 p m conta |
| Talentegy Launches New Chatbot to Further Expand on its Talent Analytics Platform /view/contact-center-news/talentegy-launches-new-chatbot-to-further-expand-on-its-award-winning-talent.aspx scheduling interviews and when the chatbot can&rsquot fulfill on the answers users can be asked to be handed off to a human connecting instantly through live chat email or via direct integration with i |
| Accomplish Your Contact Center Goals with Roadmapping /company/blog/monetsoftware/?id=911d0e8a-76ef-447a-8507-2b551f361894 scheduling procedures are there times when an insufficient number of agents are working which may prompt those that are extra busy to wrap up calls faster to cut down on wait times at the end of this p |
| Noble Systems Receives New Patents and Awards for Contact Center Technology Innovations /view/contact-center-news/noble-systems-receives-new-patents-and-awards-for-contact-center-technology.aspx scheduling noble systems has been introducing companies to smart customer contact technologies for more than 28 years said jim noble president and ceo of noble systems developing those tools is just on |
| New Training Program Hopes to Retain More Anderson Co. Dispatchers /view/contact-center-news/new-training-program-hopes-to-retain-more-anderson-co.-dispatchers.aspx scheduling where they would have more dispatchers in house during peak hours of calls and less on the off times but the major change has come in how they are training the new dispatchers as they come i |
| University of Mississippi Medical Center (UMMC to Utilize Kyruus Technology to Enhance Patient Access /view/contact-center-news/university-of-mississippi-medical-center-ummc-to-utilize-kyruus-technology-to.aspx contactcenterworld boston ma usa june 2018 kyruus a provider of search and scheduling solutions for health systems announced that the university of mississippi medical center ummc has selected the comp |
| Kyruus, Inc. /company/kyruus-inc..aspx scheduling logic for real time referrals and supply demand matching throughout the health system providermatch ensures that patients are matched with the right providers at the right time in a manner t |
| Nick Smith /profile.aspx?pid=cdc08a7281754d5fadd7c29b38111d72 scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| MultiChoice Extends Customer Call Service Hours for 2018 FIFA World Cup /view/contact-center-news/multichoice-extends-customer-call-service-hours-for-2018-fifa-world-cup.aspx scheduling speaking on the recent development managing director multichoice nigeria mr john ugbe said the extension is for customers to have access to quality service as they watch the world cup on dst |
| How to Build a Natively Integrated Call Center in ServiceNow /company/blog/3clogic/?id=2aae2e97-4188-4b4b-a419-eaede902fbff in scheduling a demo for you and the members of your team send us an email or fill out this quick online form source https blog 3clogic com how to build a native call center system notification |
| Top 6 Reasons Businesses Need an Answering Service /company/blog/specialtyansweringservice/?id=48f5c00e-49e5-4ded-8fec-d5bf967a6a65 scheduling appointments capturing new leads and providing around the clock customer service you&rsquove researched different services but still have questions if you&rsquore still wondering if a virtua |
| Migdalia Castro /profile.aspx?pid=0cc28f792dc04076b097e42ab8b02950 central scheduling & call center manager lowell community health center lowell community health center |
| Service Levels: Why They Suffer, and What You Can Do About It /company/blog/monetsoftware/?id=d0c89073-6d3d-44dc-80e7-5002adb723bd scheduling does not take into account all activities including non call activities meetings etc it can result in not having enough agents on the floor in a shift to maintain optimal service level adher |
| Kerri Ellinger /profile/kerri.ellinger/ owner partner call ability is a comprehensive virtual contact center we are a small company owned by 2 women we have 5 employees and we specialize in handling dispatch scheduling and answering of phone |
