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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Scheduling
Definition:
The planning of agent's shifts and hours on a weekly or monthly basis.
ContactCenterWorld - Search Results
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Your search for 'Scheduling' has returned 418 search results
344 Records Found
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Your search for 'Scheduling' has returned 418 search results
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| bright pattern integrates with nice wfo /view/contact-center-news/bright-pattern-leading-provider-of-omnichannel-cloud-contact-center-software.aspx scheduling and forecasting technology for customers the landscape of customer experience is constantly changing but it always remains clear that knowledge is power said miki migdal president of nice en |
| Daniel Mayer /profile.aspx?pid=94e630ff465546c3a3479bf7203df02f scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Angela Schaffer /profile.aspx?pid=9426178fa51c44a493242ab6e97c6270 owner partner call ability is a comprehensive virtual contact center we are a small company owned by 2 women we have 5 employees and we specialize in handling dispatch scheduling and answering of phone |
| Is Robotic Process Automation the Missing Piece of the Customer Experience Puzzle? /company/blog/startek/?id=a2ebfdf7-6501-4647-b9eb-488bcee598c9 scheduling to returns processing robotic process automation rpa is changing the back office to make it far more productive effective and accurate than ever before shortening wait times and reducing fru |
| Kerri Ellinger /profile.aspx?pid=13af8203d13d41c5accaa093b8fe8415 owner partner call ability is a comprehensive virtual contact center we are a small company owned by 2 women we have 5 employees and we specialize in handling dispatch scheduling and answering of phone |
| Five Bad Habits to Break at Your Call Center /company/blog/monetsoftware/?id=405acadb-eece-4649-9347-51b5f7325f63 scheduling sound accurate schedules are created consistently with workforce management software it&rsquos especially useful at a time when agents are balancing school family and other obligations and w |
| Scheduling: The Difference Between Adherence and Compliance /company/blog/monetsoftware/?id=1ed3b719-3e66-48d2-940b-fc5f9916d548 we&rsquove often discussed the benefits of workforce management wfm in improving schedule adherence at the contact center the data delivered by wfm boosts the accuracy of forecasts and schedules while |
| aspect software awarded patent for workforce management multi channel scheduling system /view/contact-center-news/aspect-software-awarded-patent-for-workforce-management-multi-channel-scheduling.aspx contactcenterworld phoenix az usa march 2017 aspect software a provider of native consumer engagement workforce optimization and self service solutions announced the award of a new patent for modeling |
| Workforce Management According to Jeremy(s /company/blog/fcr/?id=22c7fc16-e303-416f-bf5b-be52182062a8 scheduling them to work at the appropriate times and ensuring that they adhere as closely to those schedules as possible wfm is really important impacting both the customer and agent experience so it&r |
| Scheduler – Field Based Planning /job-app-show-posting.aspx?JobID=ffbab9db-b646-4601-9cc8-13650aafa0f6 scheduling the engineers diaries daily including setting up and ordering parts for further visits when required you will be working in a team of planners to ensure that all work is planned for effectiv |
| Workforce Optimization: The Solution to Overstaffing and Understaffing /company/blog/monetsoftware/?id=505a5ef3-b87d-4f18-9cca-1faf6aa5ddb3 scheduling solution that makes sure your contact center always has enough personnel available to efficiently handle the incoming inquiries workforce optimization gets you there a workforce optimi |
| Bruce Bracken /profile/bruce.bracken/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| virginia hospital center selects spok's enterprise communication platform to complement ehr /view/contact-center-news/virginia-hospital-center-selects-spoks-enterprise-communication-platform-to.aspx scheduling web directory secure mobile messaging emergency notification call recording and paging with over 300 validated integrations with systems that are key to patient care spok&rsquos unified plat |
| Kirill Basikhin /profile.aspx?pid=c1de8fa6b72644678af5eabf9e4e298f scheduling of cisco telepresence meetings and ipad app for managing video conferences outbound the system of outgoing calls to be used in customer service aurus is a cisco solution partner developing t |
| teleopti launches cloud workforce management solution on genesys appfoundry /view/contact-center-news/teleopti-launches-cloud-workforce-management-solution-on-genesys-appfoundry.aspx scheduling optimized staff planning intraday monitoring and much more with the option to further build and tailor their wfm suite contactcenterworld posted by veronica silva cusi news corresponde |
| Leanne Onstott /profile/leanne.onstott/ scheduling for multiple location call centers worked with tcs to develop best selling software application to maximize resources across multiple locations lured by the early potential of the internet d |
| telmediq adds new call center console to communications platform /view/contact-center-news/telmediq-adds-new-call-center-console-to-industry-leading-communications-platform.aspx scheduling solutions patient records and texting solutions this creates a lot of inefficient work arounds by call center staff and it said ben moore ceo and founder of telmediq the key to improving com |
| Donald Koosis /profile.aspx?pid=66a9e2df6ecd47aba62bfa482d5d2b94 vice president isc consultants inc is a provider of sophisticated call and contact center workforce management consulting services and software irene isc's forecasting and scheduling software is availa |
| cega group gains time and cost savings using teleopti wfm for smarter contact center scheduling /view/contact-center-news/cega-group-gains-time-and-cost-savings-using-teleopti-wfm-for-smarter-contact.aspx scheduling for contact center agents and to support a growing international business global business expansion and changes in the travel risk landscape prompted cega group to replace its original |
| Rick Seeley /profile/rick.seeley/ senior manager forecasting & scheduling convergys delivers consistent quality customer experiences in 58 languages and from more than 150 locations around the globe we partner with our clients to impro |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Real-Time Management /define.aspx?id=974ccb4638ca490a9b854e9ff0c2c565 using queue levels to judge staff numbers and manipulate scheduling this technique can be utilized to maximize profitability and efficiency of the organization |
| Scheduling /define.aspx?id=43ad296801654c45a04f42ab9842019f the planning of agent shifts and hours on a weekly or monthly basis |
| Alexander Anoshin /profile/alexander.anoshin/ scheduling of cisco telepresence meetings and ipad app for managing video conferences outbound the system of outgoing calls to be used in customer service aurus is a cisco solution partner developing t |
| nice workforce management delivers transformational customer experience for travel company /view/contact-center-news/nice-workforce-management-delivers-transformational-customer-experience-for.aspx scheduling and real time analytics john o&rsquohara president nice emea nice wfm is a robust solution suited to the complexity of thomas cook which is the oldest and best known name in leisure travel p |
| Sales secrets from Hollywood: Apply movie-making magic to break records in 2018 /blog.aspx?uid=2b291e39cce240b38f1a7e5985676f68&id=93006d9b-3014-4d8b-bff4-8bdcb422c316 scheduling are among the many details that must be considered and the failure to plan carefully creates a plan for failure similarly sales managers and reps must create a foundation for success through |
| united inter rao contact center uses noda wfm system to optimize workload management /view/contact-center-news/united-inter-rao-contact-center-uses-noda-wfm-system-to-optimize-workload.aspx scheduling operators&rsquo work shifts and predicting its work load which has helped the contact center with its 11 5 million users to reach a new level of service quality noda wfm is capable of planni |
| nice adaptive wfo receives the frost & sullivan award for its real time scheduling solution /view/contact-center-news/nice-adaptive-wfo-receives-the-frost-sullivan-award-for-its-real-time-scheduling.aspx scheduling optimization frost & sullivan recognized nice adaptive wfo solution for enabling comprehensive real time responses to dynamic staffing and employee needs specifically the solution i |
| 5 Ways to Improve Call Productivity and Boost Your Bottom Line /company/blog/vanillasoft/?id=85d9ac65-0281-41da-9f7a-d4134a158b97 scheduling calls 5 ways to improve call productivity at an outbound call center only one third of your sales team&rsquos days are spent talking to prospects revisit your strategy as it pertains to |
| Yura Filimonov /profile.aspx?pid=f9249e5b2c9b46ca91873cbb014edb46 scheduling of cisco telepresence meetings and ipad app for managing video conferences outbound the system of outgoing calls to be used in customer service aurus llc aurus is a cisco solution partner de |
| Teleopti /company/teleopti.aspx scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| aurum holdings offers online video concierge service /view/contact-center-news/aurum-holdings-offers-online-video-concierge-service.aspx scheduling appointments at locations where they can try the item mark buckingham head of ecommerce at aurum holdings said significant numbers of customers are now browsing researching and shopping for |
| Nick Brook /profile.aspx?pid=7064823aee2349b7ba0142e175e06649 scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Nick Brook /profile.aspx?pid=80486942f5524f36bcd6afdd00af392a scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Alyssa Fishwick /profile/alyssa.fishwick/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Birendra Paswan /profile/birendra.paswan/ wfm scheduling analyst teleperformance india established in 2001 is a provider of outsourced omnichannel customer experience at every single opportunity known for its quality offering and outstanding |
| Sascha Maiworm /profile/sascha.maiworm/ scheduling surveys or order acceptance our goal is to provide an optimal experience for your customers you can rely on our experience with all dialogue media and dialogue solutions with its specialized |
| NICE Announces the Acquisition of Workflex /view/contact-center-news/nice-revolutionizes-workforce-management-allowing-organizations-to-easily.aspx scheduling flexibility optimize intraday performance and reduce administrative overhead miki migdal president of the nice enterprise product group we are excited to provide our customers with a revolut |
| Cheng Ye /profile/cheng.ye/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Stanley Alexander /profile/stanley.alexander/ quality monitoring call center consulting outsource performance management contact center forecasting and scheduling workforce management ivr digital data voice and self service management design |
| Magnus Geverts /profile/magnus.geverts/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Evolve IP + Monet WFM = Unprecedented Call Center Insight /company/blog/monetsoftware/?id=5572328a-46fe-417d-8385-72af00f637cd scheduling and performance management reports when forecasting and scheduling are done right customer service improves another wfm benefit is call routing so agents with specific skills are available t |
| Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience /view/contact-center-news/acticall-sitel-group-partners-with-dial-once-to-enhance-customer-experience.aspx scheduling updates booking appointments operating hours and more providing customers more autonomy to self serve reinforces acticall sitel group&rsquos work to digitally transform a brand&rsquos approa |
| Anticipate Volatility /tips.aspx?id=4776cdc3079d44df9dc80205e0b184cb employees schedule and schedule for coverage on the phones during those times if planning with long term scheduling don't forget about employee turnover and the time it takes to train new employees |
| Keep Cost In Perspective /tips.aspx?id=4298956a0dc14772a6bad931985f0c51 incorporating new scheduling practices may seem like a large price tag on the outset but the long term benefits easily outweigh the initial cost by putting high priority on employee quality of life you |
| Utilize Time & Money Saving Tools /tips.aspx?id=4e214125f79c4762a78bc9b1e7ecd310 there are many ways to keep costs at a minimum and none help more than utilizing one of these tools during the scheduling process new software for example can cut costs drastically eliminate the pencil |
| ANYONE HOME /company/anyone-home.aspx contact center that provides critical information to prospective renters scheduling tours and fielding all service requests – even emergencies anyone home is headquartered in lake forest california |
| Bright Pattern Adds Monet Software WFM to Partner Ecosystem with Out-of-the-box Integration /view/contact-center-news/bright-pattern-adds-monet-software-wfm-to-partner-ecosystem-with-out-of-the-box.aspx scheduling benefits to contact center managers and agents alike monet wfo live includes workforce management call recording quality monitoring and performance management the software is built to improv |
| Carrie Driskill Named Director of JCH Call Center /view/contact-center-news/carrie-driskill-named-director-of-jch-call-center.aspx scheduling department that same year carrie is a life long resident of carrollton she and her husband geoff have three children two daughters bailey and blake and one son mitchell carrie enjoys spendin |
| Karla Cady /profile/karla.cady/ have a promotional opportunity already and am in the process of taking over the forecasting and scheduling piece for the cs side i am enthusiastic to learn as much about contact center life as i can |
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