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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Scheduling
Definition:
The planning of agent's shifts and hours on a weekly or monthly basis.
ContactCenterWorld - Search Results
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Your search for 'Scheduling' has returned 98 search results
February 25, 2021 4:31 PM
87 Records Found
Your search for 'Scheduling' has returned 98 search results
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February 25, 2021 4:31 PM
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| genesys launches the future of digital customer engagement /view/contact-center-news/genesys-launches-the-future-of-digital-customer-engagement.aspx scheduling an appointment via text or receiving care from a chatbot genesys is already seeing this transition in its business with digital interactions growing year over year in addition many of the co |
| eleveo introduces multi skill capabilities to its commercial wfm product /view/contact-center-news/eleveo-introduces-multi-skill-capabilities-to-its-commercial-wfm-product.aspx contactcenterworldbrentwood tn usa & prague czech republic dec 15 2020 commercial contact centers with 500 or fewer agents now have access to forecasting and scheduling functionality with eleveo mos |
| Lorren Warren /profile.aspx?pid=3ba8e54a83f54d7fa8e23f6ef6a64614 scheduling appointments receptionhq is a voice services and outsourcing firm headquartered in phoenix arizona established in 2003 the firm now has just over 50 employees most of their services focus on |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Real-Time Management /define.aspx?id=974ccb4638ca490a9b854e9ff0c2c565 using queue levels to judge staff numbers and manipulate scheduling this technique can be utilized to maximize profitability and efficiency of the organization |
| Scheduling /define.aspx?id=43ad296801654c45a04f42ab9842019f the planning of agent shifts and hours on a weekly or monthly basis |
| Joel White /profile/joel.white/ scheduling manager u haul u haul international inc |
| pci pal supports south staffordshire council with telephone payment security for new garden waste collection service /view/contact-center-news/pci-pal-supports-south-staffordshire-council-with-telephone-payment-security-for.aspx scheduling the public launch for the start of may 2020 assistance was therefore needed to help the council set up a secure payment system that would enable the contact center team to guide those reside |
| Benefits of Tracking Mobile Workforce Projects /blog.aspx?uid=62685639273d4252ac699a72769a8387&id=e1f9b239-e462-4354-b2c5-c9ed011a0aa8 scheduling errors and even document accidents effectively with the right mobile workforce tools this reduces the time you are stuck in the office with paperwork and allows you to record information whi |
| inspiro outshines its workforce management capabilities with workgenda /view/contact-center-news/inspiro-outshines-its-workforce-management-capabilities-with-workgenda.aspx scheduling intraday management and time registration resulting in significant savings on operational costs there are three major considerations on why we chose workgenda the first two &ndash efficiency |
| intradiem and skweston & company announce contact center automation partnership /view/contact-center-news/intradiem-and-skweston-company-announce-contact-center-automation-partnership.aspx scheduling resulting in significant cost savings for customers steve weston from skweston & company said intradiem&rsquos solution is well known and highly unique in the industry this partnership wi |
| Mohamed Heikal /profile/mohamed.heikal/ workforce supervisor travel agency rehlat com travel agency rehlat com workforce forecasting planning scheduling and real time supervisor |
| Terry Rybolt /profile/terry.rybolt/ scheduling flexibility productivity and service level kpis we manage or you manage whether you're looking for a dynamic outsourcer vendor partner or the ability to successfully build and manage your ow |
| Tamara Gisi /profile/tamara.gisi/ scheduling service level manager liberty mutual group more commonly known by the name of its primary line of business liberty mutual insurance is an american diversified global insurer and the third la |
| Bret Montgomery /profile/bret.montgomery/ regional vice president with its unique cloud pass thru architecture qliqsoft's secure texting on call scheduling patient communication and clinical collaboration solutions are trusted by over 1 000 ho |
| Justin Davis /profile/justin.davis/ scheduling tasks and projects on a timeline team collaboration simultaneous task and issue tracking and reporting onedesk allows businesses to support and easily connect with customers our helpdesk all |
| 5 Must-Have Phone Tips for Medical Receptionists /company/blog/mapcommunications/?id=a73d9fff-a8ca-47d9-8a98-3e8dc8023692 you never get a second chance at a first impression while it might seem obvious many medical practices don&rsquot realize the power their receptionists have on their patients from scheduling appointmen |
| Ameyo Launches Video KYC Engagement Platform for Banking and Finance Sector /view/contact-center-news/ameyo-launches-video-kyc-engagement-platform-for-banking-and-finance-sector.aspx scheduling and reminding customers to complete the kyc process thus enabling brands to reduce the drop offs being a pci dss compliant and iso 27001 certified company ameyo video kyc solution uses |
| Anticipate Volatility /tips.aspx?id=4776cdc3079d44df9dc80205e0b184cb employees schedule and schedule for coverage on the phones during those times if planning with long term scheduling don't forget about employee turnover and the time it takes to train new employees |
| Keep Cost In Perspective /tips.aspx?id=4298956a0dc14772a6bad931985f0c51 incorporating new scheduling practices may seem like a large price tag on the outset but the long term benefits easily outweigh the initial cost by putting high priority on employee quality of life you |
| Utilize Time & Money Saving Tools /tips.aspx?id=4e214125f79c4762a78bc9b1e7ecd310 there are many ways to keep costs at a minimum and none help more than utilizing one of these tools during the scheduling process new software for example can cut costs drastically eliminate the pencil |
| Smile Grant Program Uses Call Center to Help Riverside County Schedule COVID-19 Testing /view/contact-center-news/smile-grant-program-uses-call-center-to-help-riverside-county-schedule-covid-19.aspx scheduling had originally waited two hours to get through to the 800 provided by the county for testing riverside department of public health recognized the need for additional assistance and quickly a |
| Disaster Management Group Partners with DialAmerica to Provide Contact Tracing for COVID-19 /view/contact-center-news/disaster-management-group-partners-with-dialamerica-to-provide-contact-tracing.aspx scheduling &ndash is now launching a contact tracing program to help local and state governments track and prevent the spread of covid 19 contact tracing is the next step to stop the spread of coronavi |
| Alexander Anoshin /profile/alexander.anoshin/ scheduling of cisco telepresence meetings and ipad app for managing video conferences outbound the system of outgoing calls to be used in customer service aurus is a cisco solution partner developing t |
| Creatio Identified as one of Most Significant Players in the Healthcare CRM Providers /view/contact-center-news/creatio-identified-as-one-of-most-significant-players-in-the-healthcare-crm.aspx scheduling financial and more &mdash to create insight into healthcare customers&rsquo activity and behavior ¹ the recent report shows how each provider measures up and helps healthcare leaders sel |
| Travis Doherty /profile/travis.doherty/ director imagine that you don't waste any more time on scheduling ever could you do more of the work you like the work you'd rather be doing focus on your employees not making their schedules what if y |
| WorkForce Software Moving to Oracle Cloud Infrastructure /view/contact-center-news/workforce-software-moving-to-oracle-cloud-infrastructure-sees-more-than-30.aspx scheduling needs in complex industries like manufacturing public sector and retail available on the oracle cloud marketplace workforce software can easily be integrated with oracle hcm cloud via modern |
| WorkForce Software Reimagines the Employee Experience for Global Enterprises /view/contact-center-news/workforce-software-reimagines-the-employee-experience-for-global-enterprises.aspx scheduling absence management and analytics modules the workforce suite&rsquos new user experience leverages intelligent automation to deliver proactive notifications to managers and employees delivere |
| Amazon Connect Now Supporting Amazon Lex Chatbots in Sydney Region /view/contact-center-news/amazon-connect-now-supporting-amazon-lex-chatbots-in-sydney-region.aspx scheduling an appointment by vocalising a prompt rather than saying a number from a list of options the technology also utilises the same automatic speech recognition technology and natural language un |
| NICE Employee Engagement Manager Updated /view/contact-center-news/nice-employee-engagement-manager-provides-personalized-scheduling-capabilities.aspx scheduling anytime and anywhere barry cooper president nice enterprise product group said as organizations pivot towards a digital world it is critical they consider the full omnichannel environm |
| QliqSOFT, Inc. /company/qliqsoft-inc..aspx qliqsoft inc with its unique cloud pass thru architecture qliqsoft's secure texting on call scheduling patient communication and clinical collaboration solutions are trusted by over 1 000 hospitals hom |
| WorkJam /company/workjam.aspx the workjam digital workplace unleashes the potential of your enterprise workforce through agile scheduling transformative communication experiential learning and tailored recognition available in over |
| Ben Henson /profile/ben.henson/ with its unique cloud pass thru architecture qliqsoft's secure texting on call scheduling patient communication and clinical collaboration solutions are trusted by over 1 000 hospitals home health and |
| 5 Tips For Smarter Workforce Management in Contact Centre’s During The Christmas Season And Beyond /company/blog/businesssystemsuk/?id=7652c42f-cd01-4458-9768-fd1fcab98f4f scheduling service level expectations staff morale and the customer experience let&rsquos spare a thought for those who are caught up in all of this better yet let&rsquos provide some expert tips on ho |
| The insider’s Guide to WFM /view/contact-center-article/the-insiders-guide-to-wfm.aspx nick smith contactcenterworld author nick smith business manager uk & ireland teleopti workforce management is so much more than smarter scheduling and forecasting with an open mind and the right pa |
| Calabrio Introduces Agent Self-Scheduling Technology /view/contact-center-news/calabrio-introduces-agent-self-scheduling-technology.aspx meghan marks contactcenterworld minneapolis mn october 3 2019 calabrio a customer experience intelligence company has announced the launch of self scheduling for agents as part of the organization |
| Xtime /company/xtime.aspx xtime is the leading cloud based customer relationship management crm and scheduling platform for automotive manufacturers and dealer service departments xtime counts more than 5 000 dealerships as cus |
| 5 Reasons for Intraday Scheduling in Contact Centers /view/contact-center-article/5-reasons-for-intraday-scheduling-in-contact-centers.aspx dave hoekstra contactcenterworld statistically the majority of contact centers still use manual processes to adjust their intraday workforce scheduling but why play a constant game of catch up here are |
| FrontdeskAI Brings Customer Engagement Analytics to Franchise and Multi-Location Businesses /view/contact-center-news/frontdeskai-brings-simple-yet-powerful-customer-engagement-analytics-to-franchise.aspx scheduling across an entire company locations frontdeskai ceo srivatsan laxman said multi location owners have proven to be the primary driver of franchise growth across the country over the last decad |
| ConnectWise /company/connectwise.aspx ticket and tracking project tracking it service management slas dispatch scheduling mobile it services time and expenses into a singular it management software to dramatically streamline it companies |
| Dragos Grozavu /profile/dragos.grozavu/ cogatech is a system of intelligence that helps enterprises to optimize and automate workforce scheduling cogatech is a system of intelligence that helps enterprises to optimize and automate workforce |
| ZOOM Announces Eleveo WFM /view/contact-center-news/zoom-announces-eleveo-wfm.aspx scheduling simplified anyone who works in a contact center will agree that administratively managing a workforce is difficult time consuming and counter intuitive by nature even when the herding cats e |
| Chicago Lighthouse Expands UI Health Customer Care Center to Boost Service /view/contact-center-news/chicago-lighthouse-expands-ui-health-customer-care-center-to-boost-service.aspx scheduling and coordinating of patient appointments referrals and pre registration appointment reminders and connections to nurses who can answer health questions the chicago lighthouse which ser |
| Real-Time Adherence – the art of smarter scheduling /company/blog/calabrio/?id=2431c7f0-3f09-4312-9d87-12158b3b64f9 learn how to be a smooth operator using automated workforce management technology nick brook at teleopti shares 7 golden rules for releasing the benefits of real time adherence for smarter scheduling l |
| Ten Warning Signs That You Need an Automated Workforce Management Solution /view/contact-center-article/ten-warning-signs-that-you-need-an-automated-workforce-management-solution-2.aspx suzanne congdon contactcenterworld is it time for your contact centre to make the move from spreadsheets or manual methods of forecasting and scheduling to an automated workforce management application |
| 7 Ways An Answering Service Puts Money Back Into Your Pocket /company/blog/patlive/?id=0d7332c5-bab8-4968-bf2e-7090133e77a5 scheduling the best part they offer all these incredible benefits while actively saving you money in several different ways here are seven ways an answering service will put more money back into your p |
| NICE inContact CXone Adds End-to-End Artificial Intelligence (AI Capabilities /view/contact-center-news/nice-incontact-cxone-spring-2019-release-adds-end-to-end-artificial-intelligence.aspx scheduling options to ai powered interaction analytics that detect root cause issues of customer frustration cxone now provides additional depth and breadth of crm integrations for delivering a more pe |
| Centralized or de-centralized WFM: 5 ways to strike the perfect balance /company/blog/calabrio/?id=2fa86c9e-5aca-4687-bc49-25c08fce6ecc scheduling processes more and more organizations have seen the advantages of centralized planning contact centers in particular have enjoyed the benefits technology brings when addressing critical long |
| National Express Uses Teleopti Workforce Management to Keep Passengers on the Move /view/contact-center-news/national-express-uses-teleopti-workforce-management-to-keep-passengers-on-the-move-2.aspx scheduling process and build forecasts based on actual call data the biggest difference since using teleopti wfm is that our staff can see their own shifts on their mobile devices using teleopti mytime |
| National Express Uses Teleopti Workforce Management to Keep Passengers on the Move /view/contact-center-news/national-express-uses-teleopti-workforce-management-to-keep-passengers-on-the-move.aspx scheduling process and build forecasts based on actual call data the biggest difference since using teleopti wfm is that our staff can see their own shifts on their mobile devices using teleopti mytime |
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March 2, 2021 9:34 AM ESTAwesome
March 2, 2021 9:35 AM EST