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ContactCenterWorld - Definition
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Phrase: Scheduling
Definition:
The planning of agent's shifts and hours on a weekly or monthly basis.
ContactCenterWorld - Search Results
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Your search for 'Scheduling' has returned 361 search results
294 Records Found
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Your search for 'Scheduling' has returned 361 search results
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| Dragos Grozavu /profile.aspx?pid=8c5f33a3056347b8bd3ecf183ac2e7a3 cogatech is a system of intelligence that helps enterprises to optimize and automate workforce scheduling cogatech is a system of intelligence that helps enterprises to optimize and automate workforce |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Real-Time Management /define.aspx?id=974ccb4638ca490a9b854e9ff0c2c565 using queue levels to judge staff numbers and manipulate scheduling this technique can be utilized to maximize profitability and efficiency of the organization |
| Scheduling /define.aspx?id=43ad296801654c45a04f42ab9842019f the planning of agent shifts and hours on a weekly or monthly basis |
| chicago lighthouse expands ui health customer care center to boost service /view/contact-center-news/chicago-lighthouse-expands-ui-health-customer-care-center-to-boost-service.aspx scheduling and coordinating of patient appointments referrals and pre registration appointment reminders and connections to nurses who can answer health questions the chicago lighthouse which ser |
| Real-Time Adherence – the art of smarter scheduling /company/blog/teleopti/?id=2431c7f0-3f09-4312-9d87-12158b3b64f9 learn how to be a smooth operator using automated workforce management technology nick brook at teleopti shares 7 golden rules for releasing the benefits of real time adherence for smarter scheduling l |
| ten warning signs that you need an automated workforce management solution /view/contact-center-article/ten-warning-signs-that-you-need-an-automated-workforce-management-solution-2.aspx contactcenterworld is it time for your contact centre to make the move from spreadsheets or manual methods of forecasting and scheduling to an automated workforce management application is your contact |
| 7 Ways An Answering Service Puts Money Back Into Your Pocket /company/blog/patlive/?id=0d7332c5-bab8-4968-bf2e-7090133e77a5 scheduling the best part they offer all these incredible benefits while actively saving you money in several different ways here are seven ways an answering service will put more money back into your p |
| Senior Resource Planning Manager /job-app-show-posting.aspx?JobID=db35edaa-ce32-47a1-a33c-6789f2ec2a93 scheduling some of the responsibilities include responsible for the complete resource lifecycle planning and scheduling of an integrated network of call centres manage forecasting develop and man |
| nice incontact cxone adds end to end artificial intelligence ai capabilities /view/contact-center-news/nice-incontact-cxone-spring-2019-release-adds-end-to-end-artificial-intelligence.aspx scheduling options to ai powered interaction analytics that detect root cause issues of customer frustration cxone now provides additional depth and breadth of crm integrations for delivering a more pe |
| Tracy Carter /profile/tracy.carter/ scheduling flexibility productivity and service level kpis we manage or you manage whether you're looking for a dynamic outsourcer vendor partner or the ability to successfully build and manage your ow |
| Justin Davis /profile.aspx?pid=12d4a0f8d4374257bb3c2a18a51215ba scheduling tasks and projects on a timeline team collaboration simultaneous task and issue tracking and reporting onedesk allows businesses to support and easily connect with customers our helpdesk a |
| Centralized or de-centralized WFM: 5 ways to strike the perfect balance /company/blog/teleopti/?id=2fa86c9e-5aca-4687-bc49-25c08fce6ecc scheduling processes more and more organizations have seen the advantages of centralized planning contact centers in particular have enjoyed the benefits technology brings when addressing critical long |
| Teleopti /company/teleopti.aspx scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| national express uses teleopti workforce management to keep passengers on the move /view/contact-center-news/national-express-uses-teleopti-workforce-management-to-keep-passengers-on-the-move-2.aspx scheduling process and build forecasts based on actual call data the biggest difference since using teleopti wfm is that our staff can see their own shifts on their mobile devices using teleopti mytime |
| Magnus Geverts /profile/magnus.geverts/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| national express uses teleopti workforce management to keep passengers on the move /view/contact-center-news/national-express-uses-teleopti-workforce-management-to-keep-passengers-on-the-move.aspx scheduling process and build forecasts based on actual call data the biggest difference since using teleopti wfm is that our staff can see their own shifts on their mobile devices using teleopti mytime |
| netflix expands global customer care with teleopti's workforce management solution /view/contact-center-news/netflix-expands-global-customer-care-with-teleoptis-flexible-cloud-based.aspx scheduling agents across several different regions time zones and languages we believe teleopti will meet those needs as we partner together on a global implementation of the software david pahlman pre |
| Cheng Ye /profile/cheng.ye/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| verint receives perfect score from customers in overall vendor satisfaction /view/contact-center-news/verint-receives-perfect-score-from-customers-in-overall-vendor-satisfaction-in.aspx scheduling agent self service empowerment and adaptive real time scheduling capabilities are the new standard of wfm and are key competitive differentiators for the wfm vendors who offer these capabili |
| Rebecca Philp /profile.aspx?pid=d73468513915403f993de7169cc02325 scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Ramkumar /profile.aspx?pid=7652a39b3ac447a694cb563d5d3fec29 seo an online salon & spa software that manages all aspects of salon & spa business it has appointment scheduling online booking billing marketing dynamic customer feedback system analytic & complete p |
| Patrik Vesterberg /profile/patrik.vesterberg/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| virtual observer omnichannel wfo solution is now available in oracle cloud marketplace /view/contact-center-news/virtual-observer-omnichannel-wfo-solution-is-now-available-in-oracle-cloud.aspx scheduling intraday management and real time adherence for all communication channels including oracle service cloud chat and email virtual observer delivers a contact center solution within a combined |
| revation systems announces newest release of linklive 9 0 /view/contact-center-news/revation-systems-to-offer-real-time-tone-analysis-for-contact-center-agents-in.aspx scheduling and specialty groups provides medical centers with a vastly simplified use of analytics to enhance the patient experience agents that are visually aware of their vocal tones with real time t |
| use of virtual assistants to rise multi fold gartner /view/contact-center-news/use-of-virtual-assistants-to-rise-multi-fold-gartner.aspx scheduling meetings and logistics operations and nokia mika helping engineers find answers as they perform complex tasks or diagnose problems ultimately vas used in the workplace and veas will increase |
| Bruce Bracken /profile/bruce.bracken/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Migdalia Castro /profile.aspx?pid=0cc28f792dc04076b097e42ab8b02950 central scheduling & call center manager lowell community health center lowell community health center |
| ge appliances and advanced services inc announce 70 new jobs in rapid city /view/contact-center-news/ge-appliances-and-advanced-services-inc.-announce-70-new-jobs-in-rapid-city.aspx scheduling home delivery service parts sales the ge answer center and more for ge appliances the new jobs will bring total employment to more than 450 employees locally making asi one of the larger emp |
| Top Industries Using Call Answering Services /company/blog/pittsburghtelephoneansweringservice/?id=1a7f3e36-a5c6-417d-b1cb-e61307ab1326 scheduling and calls to patients reminding them of upcoming appointments calls to cancel appointments patient calls asking to speak with doctors calls from doctors hospitals and nursing homes calls fro |
| Anticipate Volatility /tips.aspx?id=4776cdc3079d44df9dc80205e0b184cb employees schedule and schedule for coverage on the phones during those times if planning with long term scheduling don't forget about employee turnover and the time it takes to train new employees |
| Keep Cost In Perspective /tips.aspx?id=4298956a0dc14772a6bad931985f0c51 incorporating new scheduling practices may seem like a large price tag on the outset but the long term benefits easily outweigh the initial cost by putting high priority on employee quality of life you |
| Utilize Time & Money Saving Tools /tips.aspx?id=4e214125f79c4762a78bc9b1e7ecd310 there are many ways to keep costs at a minimum and none help more than utilizing one of these tools during the scheduling process new software for example can cut costs drastically eliminate the pencil |
| inet & u wfm a winning strategic partnership for contact centres /view/contact-center-news/inet-u-wfm-a-winning-strategic-partnership-for-contact-centres.aspx scheduling the rights agents at the right time with the right skills with customer contact centres now under real pressure to rationalise costs and pursue a digital transformation agenda the inet u wfm |
| iNet & U-WFM - A Winning Strategic Partnership for Contact Centres /company/blog/uwfm/?id=fb2d0636-f5b0-4b48-a948-6400047883e6 scheduling the rights agents at the right time with the right skills &rdquo with customer contact centres now under real pressure to rationalise costs and pursue a digital transformation agenda the ine |
| Donald Koosis /profile.aspx?pid=66a9e2df6ecd47aba62bfa482d5d2b94 vice president isc consultants inc is a provider of sophisticated call and contact center workforce management consulting services and software irene isc's forecasting and scheduling software is availa |
| Kirill Basikhin /profile/kirill.basikhin/ scheduling of cisco telepresence meetings and ipad app for managing video conferences outbound the system of outgoing calls to be used in customer service aurus is a cisco solution partner developing t |
| Stanley Alexander /profile/stanley.alexander/ quality monitoring call center consulting outsource performance management contact center forecasting and scheduling workforce management ivr digital data voice and self service management design |
| Karim Chabane /profile/karim.chabane/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Monet Workforce Management Launches on the Genesys AppFoundry /view/contact-center-news/monet-workforce-management-launches-on-the-genesys-appfoundry.aspx scheduling and staffing monet is proud to join the growing ecosystem of genesys purecloud and appfoundry we see great similarities between the purecloud platform and monet wfm as they are both function |
| Aspect Software Announces Integration Between Aspect Workforce Management and Amazon Connect /view/contact-center-news/aspect-software-announces-integration-between-aspect-workforce-management-and.aspx scheduling adherence and an industry recognized ui to amazon connect but it can also introduce the aspect brand to new organizations who are not familiar with the award winning capabilities of our plat |
| QPC Assists Gympie Regional Council to Upgrade Customer Contact Centre Software /view/contact-center-news/qpc-assists-gympie-regional-council-to-upgrade-customer-contact-centre-software.aspx scheduling of resources qpc was selected via a tender process to deploy purecloud and successfully met the council&rsquos challenge of rapid implementation in between council rate quarterly issue |
| Empowering Service Providers, Medical Staff, Patients, Doctors, and Pharmaceuticals on Any Channel /view/contact-center-article/empowering-service-providers-medical-staff-patients-doctors-and.aspx scheduling office where i was able to schedule an appointment date and time that worked best for me two days before my appointment i received another automated text and email reminding me of my appoint |
| Dash Platform /company/dash-platform.aspx including program class and league management scheduling point of sale pos payment and processing and decision support analytics to help advise drive and manage the customer experience tim bauman |
| 4 Tips to Improve Call Center Scheduling /company/blog/theconnection/?id=0a55d6c7-b624-41ca-9e2a-8e2cc2500c0d call center scheduling is a difficult and time consuming job top that with trying to satisfy the needs of all your staff while also meeting service levels and you are one busy manager and if you are us |
| Tim Bauman /profile/tim.bauman/ scheduling point of sale pos payment and processing and decision support analytics to help advise drive and manage the customer experience based in bellevue washington dash platform is the industry lea |
| Black Friday, Small Business Saturday, Cyber Monday - Is your Customer Service Team Ready? /company/blog/startek/?id=1c68d189-6de4-4dd4-a2e0-4f61df1d67aa scheduling and training take it a step further and review customer and employee satisfaction surveys during the same period last year were there any anomalies were you understaffed did a gap in the tra |
| Quorum Announces Acquisition of DealerMine Inc. /view/contact-center-news/quorum-announces-acquisition-of-dealermine-inc..aspx scheduling that complement their sales and service crm offerings and have incredible growth potential robert and the dealermine management team will remain in place to manage the business from saint jo |
| Allina Health to Employ Hundreds at New Customer Experience Center /view/contact-center-news/allina-health-to-employ-hundreds-at-new-customer-experience-center.aspx scheduling hospital operator support and technical support the customer experience center allows us to reimagine the traditional call center into a hub of innovation that will help us keep pace with ch |
| WFMSG Announces Enhanced Workforce Management Software /view/contact-center-news/wfmsg-announces-enhanced-workforce-management-software-to-support-the-companys.aspx scheduling toolsadditional employee engagement capabilities as we continue to accelerate our revenue growth this release gives our clients access to the latest technology advantages and enhances the us |
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