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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Scheduling
Definition:
The planning of agent's shifts and hours on a weekly or monthly basis.
ContactCenterWorld - Search Results
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Your search for 'Scheduling' has returned 397 search results
October 2, 2018 5:00 AM
322 Records Found
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Your search for 'Scheduling' has returned 397 search results
Videos
October 2, 2018 5:00 AM
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7
| 7 steps to smarter scheduling in contact centers /view/contact-center-article/7-steps-to-smarter-scheduling-in-contact-centers.aspx scheduling flexibility means different things to different people on the one hand staff want more of it with 35 of employees considering a flexible work environment to be an important factor when makin |
| Cut Every Customer Call By One Minute /company/blog/monetsoftware/?id=a243bab2-e19d-40d3-a0be-388bdb54d371 scheduling a breeze so you&rsquoll always have the right combination of agents on the floor to handle every type of call 2 faster information access with a wfm system that delivers quick access to call |
| accenture introduces ella and ethan ai bots to improve a patient's health and care /view/contact-center-news/accenture-introduces-ella-and-ethan-ai-bots-to-improve-a-patients-health-and-care.aspx scheduling this information enables life sciences companies to provide patients with a personalized interactive way to manage their health and engage with their care team members ethan is a virtual ser |
| 7 Steps to Smarter Scheduling in Contact Centers /company/blog/teleopti/?id=dded11ff-0468-4ac2-9c08-10ee18469730 scheduling flexibility means different things to different people on the one hand staff want more of it with 35 of employees considering a flexible work environment to be an important factor when |
| Mirza Baig /profile.aspx?pid=238451f25061486eb7edfed661ef84b8 scheduling specialist viva telecom provide voice and data service viva telecom kuwait viva telecom provide voice and data service viva telecom kuwait |
| Karim Chabane /profile/karim.chabane/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| teleopti and peakview announce new partnership /view/contact-center-news/teleopti-and-peakview-enable-exceptional-customer-experiences-with-new-partnership.aspx scheduling and management jointly they bring a solution and customer experience opportunities to their customers teleopti&rsquos workforce management solution is among the best in the industry this par |
| Bruce Bracken /profile/bruce.bracken/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Tommy Palomäki /profile/tommy.palomaki/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Tommy Palomäki /profile.aspx?pid=88bdb8d291c54f9aa3361068b6033bb5 scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Johan Hard /profile/johan.hard/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| HOW TO SEND BULK SMS-PRICE, SOLUTION AND INFORMATION /blog/sip2dial/?id=6c92310c-56db-4f3e-819c-f7cfc850d2a3 scheduling your sms the bulk sms software can be linked to external data sources outlook pastel sql server and other odbc data sources it helps you to message to large target groups and individuals the |
| Healthcare Contact Centers: The Open Enrollment Crunch /company/blog/monetsoftware/?id=c28cb621-4fd8-4ce2-a951-1929a9f09329 scheduling becomes more efficient and flexible ensuring better utilization of limited resources and improved cost management of course public sector and government healthcare agencies are often f |
| The One-Word Key to Help Desk Efficiency /company/blog/monetsoftware/?id=f92f4c32-ac96-403a-b173-38972c497648 scheduling staffing and how each type of case should be handled when a help desk can rely on consistently having the right number of agents on each shift with procedures in place on how to provide assi |
| 5 Tips to Optimize Contact Center Scheduling /company/blog/monetsoftware/?id=53e7f96b-ea18-4c6e-81f6-e98294714c3e ask contact center managers which challenge keeps them up at night and many of them will single out scheduling here are five tips that will help you optimize your scheduling solution &ndash and one bon |
| Multi-skilled scheduling, can it be solved in theory? /company/blog/teleopti/?id=4d306318-6ea8-41e0-8d2c-87b8cd1cb1de scheduling multiple skills with a limited budget and number of available agents for certain skills this year i attended international conference on operations research and enterprise systems icores 201 |
| new call center open for vets /view/contact-center-news/new-call-center-open-for-vets.aspx scheduling message relay and preliminary customer service for health care clinics in harlingen corpus christi mcallen and laredo public affairs officer reynaldo leal said a lot of the time veterans&rsq |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Real-Time Management /define.aspx?id=974ccb4638ca490a9b854e9ff0c2c565 using queue levels to judge staff numbers and manipulate scheduling this technique can be utilized to maximize profitability and efficiency of the organization |
| call center for veterans opens in harlingen /view/contact-center-news/call-center-for-veterans-opens-in-harlingen.aspx scheduling services will be provided and will include primary specialty care and direct scheduling the center is located at 2601 veterans drive and will be open weekdays from 7 30 a m to 4 30 p m conta |
| Scheduling /define.aspx?id=43ad296801654c45a04f42ab9842019f the planning of agent shifts and hours on a weekly or monthly basis |
| talentegy launches new chatbot to further expand on its talent analytics platform /view/contact-center-news/talentegy-launches-new-chatbot-to-further-expand-on-its-award-winning-talent.aspx scheduling interviews and when the chatbot can&rsquot fulfill on the answers users can be asked to be handed off to a human connecting instantly through live chat email or via direct integration with i |
| Accomplish Your Contact Center Goals with Roadmapping /company/blog/monetsoftware/?id=911d0e8a-76ef-447a-8507-2b551f361894 scheduling procedures are there times when an insufficient number of agents are working which may prompt those that are extra busy to wrap up calls faster to cut down on wait times at the end of this p |
| noble systems receives new patents and awards for contact center technology innovations /view/contact-center-news/noble-systems-receives-new-patents-and-awards-for-contact-center-technology.aspx scheduling noble systems has been introducing companies to smart customer contact technologies for more than 28 years said jim noble president and ceo of noble systems developing those tools is just on |
| new training program hopes to retain more anderson co dispatchers /view/contact-center-news/new-training-program-hopes-to-retain-more-anderson-co.-dispatchers.aspx scheduling where they would have more dispatchers in house during peak hours of calls and less on the off times but the major change has come in how they are training the new dispatchers as they come i |
| Kyruus, Inc. /company/kyruus-inc..aspx scheduling logic for real time referrals and supply demand matching throughout the health system providermatch ensures that patients are matched with the right providers at the right time in a manner t |
| university of mississippi medical center ummc to utilize kyruus technology to enhance patient access /view/contact-center-news/university-of-mississippi-medical-center-ummc-to-utilize-kyruus-technology-to.aspx contactcenterworld boston ma usa june 2018 kyruus a provider of search and scheduling solutions for health systems announced that the university of mississippi medical center ummc has selected the comp |
| Nick Smith /profile.aspx?pid=cdc08a7281754d5fadd7c29b38111d72 scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Teleopti /company/teleopti.aspx scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| multichoice extends customer call service hours for 2018 fifa world cup /view/contact-center-news/multichoice-extends-customer-call-service-hours-for-2018-fifa-world-cup.aspx scheduling speaking on the recent development managing director multichoice nigeria mr john ugbe said the extension is for customers to have access to quality service as they watch the world cup on dst |
| How to Build a Natively Integrated Call Center in ServiceNow /company/blog/3clogic/?id=2aae2e97-4188-4b4b-a419-eaede902fbff in scheduling a demo for you and the members of your team send us an email or fill out this quick online form source https blog 3clogic com how to build a native call center system notification |
| Top 6 Reasons Businesses Need an Answering Service /company/blog/specialtyansweringservice/?id=48f5c00e-49e5-4ded-8fec-d5bf967a6a65 scheduling appointments capturing new leads and providing around the clock customer service you&rsquove researched different services but still have questions if you&rsquore still wondering if a virtua |
| Migdalia Castro /profile.aspx?pid=0cc28f792dc04076b097e42ab8b02950 central scheduling & call center manager lowell community health center lowell community health center |
| Service Levels: Why They Suffer, and What You Can Do About It /company/blog/monetsoftware/?id=d0c89073-6d3d-44dc-80e7-5002adb723bd scheduling does not take into account all activities including non call activities meetings etc it can result in not having enough agents on the floor in a shift to maintain optimal service level adher |
| Kerri Ellinger /profile/kerri.ellinger/ owner partner call ability is a comprehensive virtual contact center we are a small company owned by 2 women we have 5 employees and we specialize in handling dispatch scheduling and answering of phone |
| Stanley Alexander /profile/stanley.alexander/ quality monitoring call center consulting outsource performance management contact center forecasting and scheduling workforce management ivr digital data voice and self service management design |
| omni agents – fact or fiction /view/contact-center-article/omni-agents-fact-or-fiction.aspx contactcenterworld omni agents &ndash fact or fiction tommy palomäki of teleopti outlines the challenges and offers three tips for scheduling multi skilled agents omnichannel has been a buzzword fo |
| Donald Koosis /profile.aspx?pid=66a9e2df6ecd47aba62bfa482d5d2b94 vice president isc consultants inc is a provider of sophisticated call and contact center workforce management consulting services and software irene isc's forecasting and scheduling software is availa |
| teleopti empowers workforce management software with artificial intelligence /view/contact-center-news/teleopti-empowers-workforce-management-software-with-artificial-intelligence.aspx scheduling with ai techniques where the intelligent software automatically learns from the customer improving the longer it is used and making decisions unique to each customer&rsquos situation underst |
| DialogTech Announces New Genesys Integration /view/contact-center-news/dialogtech-announces-new-genesys-integration.aspx scheduling more in home consultations said bryan huber global vice president of digital marketing for comfort keepers because we now know everything that is happening in the contact center and we |
| Compunetix Releases Video Call Center for e-Health Market /view/contact-center-news/compunetix-releases-video-call-center-for-e-health-market.aspx scheduling the next phase of their care this new level of e health or telemedicine is designed around the needs of the providers and end users explains antonio capodieci manager of video sales at compu |
| Bright Pattern Integrates with NICE WFO /view/contact-center-news/bright-pattern-leading-provider-of-omnichannel-cloud-contact-center-software.aspx scheduling and forecasting technology for customers the landscape of customer experience is constantly changing but it always remains clear that knowledge is power said miki migdal president of nice en |
| Daniel Mayer /profile/daniel.mayer/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Alyssa Fishwick /profile/alyssa.fishwick/ scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global network of part |
| Angela Schaffer /profile/angela.schaffer/ owner partner call ability is a comprehensive virtual contact center we are a small company owned by 2 women we have 5 employees and we specialize in handling dispatch scheduling and answering of phone |
| Is Robotic Process Automation the Missing Piece of the Customer Experience Puzzle? /company/blog/startek/?id=a2ebfdf7-6501-4647-b9eb-488bcee598c9 scheduling to returns processing robotic process automation rpa is changing the back office to make it far more productive effective and accurate than ever before shortening wait times and reducing fru |
| Five Bad Habits to Break at Your Call Center /company/blog/monetsoftware/?id=405acadb-eece-4649-9347-51b5f7325f63 scheduling sound accurate schedules are created consistently with workforce management software it&rsquos especially useful at a time when agents are balancing school family and other obligations and w |
| Scheduling: The Difference Between Adherence and Compliance /company/blog/monetsoftware/?id=1ed3b719-3e66-48d2-940b-fc5f9916d548 we&rsquove often discussed the benefits of workforce management wfm in improving schedule adherence at the contact center the data delivered by wfm boosts the accuracy of forecasts and schedules while |
| Leanne Onstott /profile/leanne.onstott/ scheduling for multiple location call centers worked with tcs to develop best selling software application to maximize resources across multiple locations lured by the early potential of the internet d |
| Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System /view/contact-center-news/aspect-software-awarded-patent-for-workforce-management-multi-channel-scheduling.aspx contactcenterworld phoenix az usa march 2017 aspect software a provider of native consumer engagement workforce optimization and self service solutions announced the award of a new patent for modeling |
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