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ContactCenterWorld - Definition
Phrase: Rostered Staff Factor
Rostered staff factor (RSF), alternatively called an "overlay," is a numerical factor that leads to the minimum staff needed on schedule over and above base staff required to achieve your service level and response time objectives. It is calculated after base staffing is determined and before schedules are organized.
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|Rostered Staff Factor|
rostered staff factor rsf alternatively called an overlay is a numerical factor that leads to the minimum staff needed on schedule over and above base staff required to achieve your service level and r
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