All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Operating Time
Definition:
The amount of time it takes for an agent to dial a call, and wait to be connected.
ContactCenterWorld - Search Results
Filter By:
Your search for 'Operating Time' has returned 257 search results
253 Records Found
Page: 1 | 2 | 3 | 4 | 5 | 6
Your search for 'Operating Time' has returned 257 search results
Videos
Page: 1 | 2 | 3 | 4 | 5 | 6
| edgewater networks and netsapiens partner /view/contact-center-news/edgewater-networks-and-netsapiens-partner-to-offer-a-complete-uc-and-site.aspx time service quality management to reduce operating expenses and increase customer satisfaction our partnership with edgewater networks will enable netsapiens service providers to have the best service |
| Matt James /profile.aspx?pid=258417069e544f4198f02cd7f33122f4 operating costs netcall is proud to serve over 700 organisations be empowered to deliver superior customer service any time any place anywhere seamless customer engagement begins and lasts with netc |
| Jacob Beetham /profile.aspx?pid=69e00692e2104ffdbb87d5d16f693487 operating costs netcall is proud to serve over 700 organisations be empowered to deliver superior customer service any time any place anywhere seamless customer engagement begins and lasts with netc |
| Kerry Joicey /profile.aspx?pid=883dc0d9e2514fcfae61d33a4a9a7199 operating costs netcall is proud to serve over 700 organisations be empowered to deliver superior customer service any time any place anywhere seamless customer engagement begins and lasts with netc |
| choosing contact center software /view/contact-center-article/choosing-contact-center-software.aspx time consuming but companies need to do so to enhance customer experience routing customers to an agent who is not properly skilled and then requiring a customer to repeat all the information related t |
| Richard Farrell /profile.aspx?pid=c660864c00d940b1bab7d3eccad319c9 operating costs netcall is proud to serve over 700 organisations be empowered to deliver superior customer service any time any place anywhere seamless customer engagement begins and lasts with netc |
| How SME’s Can Create An Advantage Through Call Centers? /blog/GrupoNoa/?id=893a09d4-d8aa-4bee-82e4-259cdfaaff94 operating a call center and most of the outsourcing agencies have well established centers for providing consumer services the high profile call centers like grupo noa international use virtual global |
| the smart home is creating frustrated consumers /view/contact-center-research/the-smart-home-is-creating-frustrated-consumers.aspx contactcenterworld more than one in three us adults experience issues setting up or operating a connected device according to data released from the customer and product experience 360 cpx 360 &tr |
| Operating Time /define.aspx?id=474f1d1490c642d48acc5b31385d37ac the amount of time it takes for an agent to dial a call and wait to be connected |
| global messaging network launches the attorneys receptionist /view/contact-center-news/global-messaging-network-launches-the-attorneys-receptionist.aspx operating officer of global messaging network inc we help busy attorneys especially those who are proactively marketing their law firms acquire leads and potential clients at any time of the day or nig |
| empirix onesight solution boasts devconnect certification /view/contact-center-news/empirix-onesight-solution-boasts-devconnect-certification.aspx contactcenterworld biillerica ma usa jan 29 2018 empirix inc a provider in end to end network performance visibility with an ability to analyze customer behaviors by application in real time is proud t |
| new collection call center to bring more than 100 jobs to houston county /view/contact-center-news/new-collection-call-center-to-bring-more-than-100-jobs-to-houston-county.aspx time jobs to this facility &ndash with the potential to add close to 300 100 is an approximation there is capability in the facility to house far more than that in terms of expansion in ball parking it |
| Winnie Ndlovu /profile/winnie.ndlovu/ real time administrator merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering custo |
| Sohan David /profile/sohan.david/ operating under us european and australian business structure while benefiting from operational cost savings of emerging markets experience in product and service delivery commitment to ongoing trainin |
| Tiffany Gallas /profile/tiffany.gallas/ merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers contact centre solu |
| Burak Bacak /profile/burak.bacak/ call center manager turkey young and dynamic bank finansbank was established in october 26 1987 growing at a tremendous pace in such a short time finansbank continues to render innovative banking servi |
| recruitment begins for 100 nnew jobs at hancock co call center /view/contact-center-news/recruitment-begins-for-100-nnew-jobs-at-hancock-co.-call-center.aspx operating the call center in sneedville in 2018 i am very excited because this is the best opportunity hancock county has had for job growth in the last 40 years hancock county mayor thomas harrison sa |
| Sohan David /profile.aspx?pid=bbc4a50e7a6c467f9c029848f46e34f1 operating under us european and australian business structure while benefiting from operational cost savings of emerging markets experience in product and service delivery commitment to ongoing trai |
| row over new hours for west dunbartonshire council call centre /view/contact-center-news/row-over-new-hours-for-west-dunbartonshire-council-call-centre.aspx operating hours of the contact centre which will in future only operate between 9am and 4 30pm rather than 8am until 5pm monday to friday council leader jonathan mccoll hit back saying they had a manda |
| alorica bulks up in china with another delivery center /view/contact-center-news/alorica-bulks-up-in-china-with-another-delivery-center.aspx time in may 2016 with the launch of a delivery center in dalian operating in china lets us delight clients and customers with insanely great customer experiences&mdashin mandarin korean and japanese sa |
| pbapp launches 24 hour call centre to enhance service /view/contact-center-news/pbapp-launches-24-hour-call-centre-to-enhance-service.aspx operating components including technology management services and training will be handled by tm one and at the same time pbapp consumer data security is guaranteed as stated in the pbapp tm one operat |
| mactel announces sydney network operations centre /view/contact-center-news/mactel-announces-sydney-network-operations-centre.aspx operating support and it management systems increased automation across device configuration in the network and real time monitoring systems which macquarie telecom said it hopes will reduce repair tim |
| Fatima Guzgay /profile.aspx?pid=62369bab42af4304bd3cf0e2c032fc37 real time analyst merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers c |
| Atilay Varlica /profile/atilay.varlica/ chief operating officer coo industrious consulting company based in sofia founded in 2012 firmly on the ground working with direct approach to finding success outsourcing communication and marketing pr |
| phonexia welcomes new ict manager /view/contact-center-news/phonexia-welcomes-new-ict-manager.aspx contactcenterworld brno czech republic nov 7 2017 michal has been working for more than 10 years with various operating systems and solutions has helped multiple companies to set up new infrastructure |
| fiji superannuation fund introduces helpline /view/contact-center-news/fiji-superannuation-fund-introduces-helpline.aspx operating officer jaoji koroi said some employers continued to find the use of this portal a challenge the helpline will provide employers with real time guidance over the phone and also increase their |
| How Many Customer Support Agents Do You REALLY Need? /company/blog/selectvoicecom/?id=c0f01ae9-2d8a-4d7e-b227-9679ef347ca5 deciding on the number of customer support agents to hire is an important business decision if you have too few people answering calls the waiting time will increase and your customers will most likely |
| Paymark Contact Centre Wins Big for Fourth Year Straight /view/contact-center-news/paymark-contact-centre-wins-big-for-fourth-year-straight.aspx operating officer chris wong says the win means a huge amount to the team it&rsquos a great endorsement of the team and their eagerness to help customers we want to make sure retailers focus on their c |
| Sitel to Hire Up to 1000 Full-time Positions in Spartanburg Over Next 8 Months /view/contact-center-news/sitel-to-hire-up-to-1000-full-time-positions-in-spartanburg-over-next-8-months.aspx operating corporation sitel north america technology group sitel nordic ab sitel ltd sitel latin america sitel inc sitel iberica sitel house sitel global services sitel europe sitel do brasil s a sitel |
| Hundreds of New Exeter Jobs Announced /view/contact-center-news/hundreds-of-new-exeter-jobs-announced.aspx time positions with flexible shifts offered joanne regan iles director says we are delighted to be able to create so many more jobs and are committed to investing in the uk as consumer demand grows con |
| FINANSBANK /company/finansbank.aspx turkey young and dynamic bank finansbank was established in october 26 1987 growing at a tremendous pace in such a short time finansbank continues to render innovative banking services to its customers |
| Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service /view/contact-center-news/aylesbury-vale-district-council-works-with-digitalgenius-to-boost-customer-service.aspx time to queries around services such as council tax benefit and bin collection in an endeavour to reduce the amount of time residents have to wait for their questions to be answered with the help of di |
| eMite Strikes Licensing Deal with Telstra /view/contact-center-news/emite-strikes-licensing-deal-with-telstra.aspx operating as a cloud based advanced analytics real time dashboard solution for contact centres emite recently inked an integration deal with genesys&rsquo purecloud the service intelligence platform pr |
| Lynley Meyers /profile/lynley.meyers/ operating costs netcall is proud to serve over 700 organisations be empowered to deliver superior customer service any time any place anywhere netcall telecom seamless customer engagement begins and |
| Skyscanner Owner Ctrip to Create Up to 200 Jobs in Edinburgh /view/contact-center-news/skyscanner-owner-ctrip-to-create-up-to-200-jobs-in-edinburgh.aspx time zones and languages it will be separate to operationally independent skyscanner but will learn best practice from skyscanner customer service arm operating in 26 languages ctrip leadership team ha |
| What to Consider When Selecting an IT Help Desk Solution /company/blog/compucom/?id=c6c63f53-3dd8-4eab-8ead-636f6a6e8a11 operating a medium sized business is a game of checks and balances this is particularly the case when you decide it is time to look for an it help desk solution on one hand you are too large to rely on |
| Sitel Looking to Hire 250 Full-time Workers for Spartanburg Call Center /view/contact-center-news/sitel-looking-to-hire-250-full-time-workers-for-spartanburg-call-center.aspx contactcenterworld spartanburg sc usa sept 4 2017 sitel is holding hiring events to fill 250 full time positions for its spartanburg customer experience center the company stated in an e mail sitel sai |
| Employment Bonanza as Sheffield Firm Creates 500 New Jobs /view/contact-center-news/employment-bonanza-as-sheffield-firm-creates-500-new-jobs.aspx contactcernterworld sheffield uk aug 16 2017 a sheffield call centre is set to almost double in size by creating 500 new jobs webhelp revealed the jobs bonanza to create hundreds of new full time roles |
| Mahide Rahman /profile/mahide.rahman/ head of operations hi there m s mitali international is an international call center operating few campaigns successfully for over a year we have achieved the capacity to run multiple campaigns at a t |
| Wilber Benavides /profile/wilber.benavides/ call center jp communications inc jp communications inc hello i was wondering if you would be so kind as to set up a time to discuss a great program that is very much in need in several of the coun |
| NewVoiceMedia Partners with Verint /view/contact-center-news/newvoicemedia-partners-with-verint.aspx operating areas commented donna fluss president dmg consulting it also necessary for companies that want to deliver an outstanding customer experience because it designed to ensure a department has the |
| Tom Nusspickel Joins The CMI Group as Chief Operating Officer /view/contact-center-news/tom-nusspickel-joins-the-cmi-group-as-chief-operating-officer.aspx contactcenterworld carrollton tx usa july 7 2017 the cmi group cmi is pleased to announce that tom nusspickel has joined its executive management team as chief operating officer mr nusspickel assumes r |
| Aspect Software Enhances Customer Experience for Allianz Ayudhya with Aspect Unified IP /view/contact-center-news/aspect-software-enhances-customer-experience-for-allianz-ayudhya-with-aspect.aspx contactcenterworld bangkok thailand july 2017 allianz ayudhya assurance pcl one of the operating entities under allianz group a financial services company has moved to improve corporate revenue and |
| Promapp Checks In at Credit Union South /view/contact-center-news/promapp-checks-in-at-credit-union-south.aspx time when the credit union is undergoing major digital business transformation while the company needs to remain responsive to its members and their requirements it became increasingly clear that it ne |
| Mitel Announces the Launch of MiVoice Office 400 /view/contact-center-news/mitel-offers-keys-to-boosting-hotel-revenue-with-improved-guest-experience-and.aspx time guest and staff communications to give 40 150 room hotels a powerful foundation for driving operating efficiencies increasing guest satisfaction and boosting adr located on historic pennsylvania a |
| Zafer Karpuz /profile/zafer.karpuz/ call center manager turkey young and dynamic bank finansbank was established in october 26 1987 growing at a tremendous pace in such a short time finansbank continues to render innovative banking servi |
| Candice Jacobs /profile/candice.jacobs/ real time analyst in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on ac |
| Work smarter: live chat best practices /company/blog/zendesk/?id=b1954af6-b754-483e-a893-10da2505377d with every day that passes in our brave new business world more companies discover that the key to providing effective real time customer support is live chat businesses that initially questioned wheth |
| UPS Express Critical Service Launches in Europe /view/contact-center-news/ups-express-critical-service-launches-in-europe.aspx contactcenterworld london uk may 9 2017 ups has announced the european launch of ups express critical &ndash a dedicated service for time critical shipments that require special handling the company sa |
| Tata Power Launches Customer Support Chatbot in Mumbai /view/contact-center-news/tata-power-launches-customer-support-chatbot-in-mumbai.aspx time to the customer queries to within few seconds and being available to the customer 24 7 in mumbai the customers will enjoy the self service experience of getting top queries answered with a bot the |
Upcoming Events
Submit Event
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 | 1 |
 2303 | Share |