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StoreContactCenterWorld - Definition
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Phrase: Speech Recognition
Definition:
Capability of software to recognize language and words and to process it into words.
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Your search for 'Speech Recognition' has returned 211 search results
February 25, 2021 4:31 PM
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Your search for 'Speech Recognition' has returned 211 search results
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February 25, 2021 4:31 PM
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| ai & business – are chatbots taking over /view/contact-center-article/ai-business-are-chatbots-taking-over.aspx speech recognition decision making and translation between languages there are 3 types of ai though 2 of those types only exist in theory you won&rsquot find living examples of this theoretical artific |
| Voice Recognition /define.aspx?id=efc7612418b94a0297ceb2e23d619984 computerized software that allows for an individual voice to be recognized and responded to ivr speech recognition |
| Discrete Speech /define.aspx?id=ddabbab39c534b4b80f4e189cdabcb7c a speech recognition program that requires the speaker to say each word individually with a pause in between |
| Speech Recognition /define.aspx?id=4b323d445f654d6691214109450fcd54 capability of software to recognize language and words and to process it into words |
| AI-powered VoIP: What businesses can expect /company/blog/integratedtelemanagementservices/?id=a91b9ddf-491a-44ba-9eba-a3ea3de4bf55 speech recognition &ndash the ability to understand and respond to written and spoken messages intent recognition &ndash the ability to discern what the person communicating with the ai tool wants to h |
| sk telecom teams up with genesys to launch ai call centers /view/contact-center-news/sk-telecom-teams-up-with-genesys-to-launch-ai-call-centers.aspx speech recognition and natural language processing technology to respond to simple and repetitive user queries sk telecom said it has partnered with genesys which provides call center software to compa |
| Sestek /company/sestek.aspx speech speech recognition natural language processing and voice biometrics technologies sestek helps organizations to increase efficiency and performance get insightful data to improve business flows a |
| lg uplus launches ai call center biz /view/contact-center-news/lg-uplus-launches-ai-call-center-biz.aspx speech recognition and synthesis as well as natural language processing to respond to user questions and requests and can replace simple repetitive tasks handled by call center agents lg uplus said it |
| Raj Karbar /profile/raj.karbar/ director of business development govivace inc is a provider in speech and signal processing technologies we design and deliver software for speech recognition and voice biometrics for speaker verificat |
| apptek selected as an automatic speech recognition solution provider for callminer /view/contact-center-news/apptek-selected-as-a-high-quality-automatic-speech-recognition-solution-provider.aspx contactcenterworldmclean va usa june 2021 apptek a provider in artificial intelligence ai machine learning ml automatic speech recognition asr neural machine translation nmt natural language processing |
| Ahmet Subasi /profile/ahmet.subasi/ speech speech recognition natural language processing and voice biometrics technologies sestek helps organizations to increase efficiency and performance get insightful data to improve business flows a |
| callminer introduces the open voice transcription standard ovts /view/contact-center-news/callminer-introduces-the-open-voice-transcription-standard-ovts.aspx speech recognition vendor with callminer the open architecture makes it easier for organizations to analyze interactions gain insights from customer conversations at scale and drive business improvemen |
| tcn launches voice analytics for improving agent performance and increasing efficiency /view/contact-center-news/tcn-launches-voice-analytics-for-improving-agent-performance-and-increasing.aspx speech recognition technology to identify certain words phrases and even the amount of silence on a call to help your organization better understand your customers tcn voice analytics uses audio from r |
| kore ai launches smartassist in japanese to deliver ai powered call center automation /view/contact-center-news/kore.ai-launches-smartassist-in-japanese-to-deliver-ai-powered-call-center.aspx speech recognition asr and text to speech tts making it easier for ivr enabled call centers to enhance their support technology stack the covid 19 pandemic has accelerated the trend toward cloud contac |
| Deploying Speech Recognition /tips.aspx?id=5a303b5427294f70a45fc878650d1b40 when companies are looking at deploying speech recognition solutions there needs to be a disciplined approach with how you take care of the ongoing health of the application this isn't an application s |
| Alissa Pagels-Minor /profile.aspx?pid=6d7d130d9a754128aec6140a855afec0 director of marketing asr automated speech recognition is all about the combination and balance of three levers accuracy speed and cost voicebase utilizes its own proprietary speech engine technology t |
| Go For It! /tips.aspx?id=106d9ea967a944aabb8935aa3427849a my advice for contact center managers looking at speech recognition is to go for it if you've got a large scale call center or a large customer base that you are trying to communicate with then speech |
| Steve Pels /profile/steve.pels/ speech recognition biometric verification quality management performance management customer surveys outbound diallers and speech analytics – in both on premise and hosted environments we are totally i |
| Build A Picture /tips.aspx?id=af2ae5ba44604720a81eab4ac70e8f8a speech recognition is going to have the biggest impact once you've finished that the next step is to integrate see speech recognition as just another channel within your contact center and make sure th |
| Transformation /tips.aspx?id=f3819077dec54a418af98c8cb03e26e7 with speech recognition you need to look at this as an opportunity and not a technology the business opportunity is to transform the way that we communicate with our callers this needs to be looked at |
| A Day In The Life Of Your Callers /tips.aspx?id=2b0f94dd79b54be0861e74c8772c8e9a companies looking at speech recognition for the first time should first understand a day in the life of their callers really understand who will be calling in why they want to use the system and when t |
| Select The Right Application /tips.aspx?id=e3016a4ac6cb4004bda45b5f8ef2e8b5 with speech technology there are two selection processes that a customer might go through the first process is selecting the engine that you might use and for that you might want to understand what ver |
| Simplicity, Simplicity, Simplicity! /tips.aspx?id=0e46ac78d45a45c790ef20f26bd4528e there are three things to look at with speech recognition the first thing is simplicity the second is simplicity and the third is simplicity we cannot expect people to embrace speech and have a complic |
| Experience And Architecture /tips.aspx?id=d6e5588164d647e1ad741fbf6e71f2bd there are a few things that you need to look at when you choose speech recognition or a vendor first you need to look at the experience of that vendor across a variety of industries you also want to lo |
| Finding The Right Vendor /tips.aspx?id=997dadc669f0467eba4960d852d68cbe for speech recognition i would suggest to go with a vendor that has open standard face architecture one that has open standards software and that has open standard hardware next you want to go with a v |
| How To Choose Speech Recognition /tips.aspx?id=ae24f3bb5b8842128b165fcc9787746e with speech recognition often times organizations think about the infrastructure that they have and maybe that is the wrong approach they need to think about speech recognition from the end user experi |
| Sam Brunt /profile/sam.brunt/ account executive the spitch r&d team has over 50 years combined experience in r&d for spoken language technologies slt including automatic speech recognition asr text to speech synthesis tts voice bio |
| Walter Good /profile.aspx?pid=d09177849a24413b9a035f2b1e0f19b9 speech recognition technology driving voice and text analytics solutions through accurate transcription of call center voice recordings pinpoint research is the leader in contact center voice driven da |
| Upstream Works Announces New Chief Revenue Officer to Lead Global Sales /view/contact-center-news/upstream-works-announces-new-chief-revenue-officer-to-lead-global-sales.aspx speech recognition software there he developed and managed the global sales strategy for the enterprise market palmer was previously a member of the upstream works team as the vice president of sales w |
| Speech Recognition /tips.aspx?id=6680d10eee6745a48fc0fa02fc8e901f if you are using a speech recognition system take note of experiences where typically users say all kinds of permutations of the item they are after for example if you run a chain of theatres and one o |
| Ahmet Serhat Ugurlu /profile/ahmet.serhat.ugurlu/ speech enabled ivr voice recognition call steering speech recognition solutions and software integrations cloud based contact center implementations and support dynamic managed services dms ccr call ce |
| Tom Porter /profile/tom.porter/ coo ivr platform in over 100 telcos government agencies and airlines speech recognition solution to access unlimited grammar speech recognition engines with any industry standard ivr platform agent ass |
| Hilal Bakanay /profile/hilal.bakanay/ speech speech recognition natural language processing and voice biometrics technologies sestek helps organizations to increase efficiency and performance get insightful data to improve business flows a |
| How to connect DialogFlow to your PBX? /blog/ivrpowers/?id=7d0072db-153a-40c6-ba4c-590b04fe8403 build a voicebot ivr with dialogflow for your existing pbx and telephony system continuing on our quest of better business communications both old dtmf menus and speech direct dialog are outdated ivr o |
| Larisa Balykina /profile/sergey.duseev/ marketing russian organization providing unusual variety of speech processing products and services for research and development speech recognition voice verification speaker identification noise reduc |
| IBM /company/ibm.aspx speech systems ibm speech recognition ibm software group ibm pervasive computing ibm lotus ibm igs ibm gps ibm global services ibm global process services ibm global process pvt ltd ibm global consulti |
| Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio /view/contact-center-news/xdroid-applauded-by-frost-sullivan-for-its-innovative-voice-and-facial-analytics.aspx speech to text and keyword recognition that helps operators optimize performance xdroid attuned its language engine to potential crosstalk interference and contact center agents linguistic patterns bas |
| Walter Good /profile/walter.good/ speech recognition technology driving voice and text analytics solutions through accurate transcription of call center voice recordings pinpoint research is the leader in contact center voice driven da |
| RingCentral Acquires DeepAffects Conversational Intelligence Provider /view/contact-center-news/ringcentral-acquires-deepaffects-conversational-intelligence-pioneer-to-enable.aspx speech analysis and emotional sentiment recognition to our platform to deliver a differentiated best in class meetings experience for our customers we&rsquore thrilled to welcome the deepaffects team t |
| Telinta Adds Voicemail Transcription from Google Cloud in over 125 Languages /view/contact-center-news/telinta-adds-voicemail-transcription-from-google-cloud-in-over-125-languages.aspx speech to text uses automated speech recognition to transcribe the voicemail the transcribed text will then be sent to the end user by email at only a fraction of a penny per minute google cloud enable |
| The Pillar of a Successful Conversational Journey: Speech Recognition /company/blog/sestek/?id=ba4e7334-2afc-411e-ba7a-9c421bbd971b speech recognition technology speech recognition sr also known as automatic speech recognition asr catches spoken words and phrases and converts them to a machine readable format this is the first step |
| Context Public Relations /company/context-public-relations.aspx context public relations the spitch r&d team has over 50 years combined experience in r&d for spoken language technologies slt including automatic speech recognition asr text to speech synthesis tts vo |
| Speech Recognition /tips.aspx?id=4d483527e95b45409e85311c26345c64 when employing speech recognition in self service applications as with ivr offer an opportunity for the caller to speak to an operator agent if they need to otherwise it can be frustrating if a caller |
| Contact Centre Action /company/contact-centre-action.aspx speech recognition biometric verification quality management performance management customer surveys outbound diallers and speech analytics – in both on premise and hosted environments we are totally i |
| Swiggy Experiments with AI-Powered Voicetech in its Call Centre Process /view/contact-center-news/swiggy-experiments-with-ai-powered-voicetech-in-its-call-centre-process.aspx contactcenterworld bengaluru india sept 2020 bengaluru based food delivery provider swiggy is looking to incorporate artificial intelligence ai driven speech recognition models for its call centre proc |
| Amazon Lex Says G’day to Aussie English Support /view/contact-center-news/amazon-lex-says-gday-to-aussie-english-support.aspx speech service that utilises machine learning launched in the sydney region in january amazon lex uses deep learning powered automatic speech recognition asr to convert speech to text as well as natura |
| Vodafone NZ Signs Strategic Partnership to Bring AI into Contact Centre Solutions /view/contact-center-news/vodafone-nz-signs-strategic-partnership-to-bring-ai-into-contact-centre-solutions.aspx speech recognition vodafone voice concierge responds to a customer call analyses the customer request and directs the call to the appropriate outcome whether that be to talk to a call centre agent or a |
| PinPoint Research Releases Spanish Language Automated Speech Recognition Model for Contact Center Voice Transcriptions /view/contact-center-news/pinpoint-research-releases-spanish-language-automated-speech-recognition-model.aspx contactcenterworld emeryville ca us sept 1 2020 pinpoint research providers in contact center speech data collection processing and analytics has partnered with cedat85 a european based provider in cal |
| PinPoint Research /company/pinpoint-research.aspx research today our solutions integrate asr speech recognition technology driving voice and text analytics solutions through accurate transcription of call center voice recordings pinpoint walter good |
| Baran Bursalıgil /profile/baran.bursaligil/ speech speech recognition natural language processing and voice biometrics technologies sestek helps organizations to increase efficiency and performance get insightful data to improve business flows a |
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