ContactCenterWorld - Definition
Phrase: Answer Supervision
The signal sent by the ACD or other device to the local or long distance carrier to accept a call. That is when billing for either the caller or the call centre will begin, if long distance charges apply.
ContactCenterWorld - Search Results
Your search for 'Answer Supervision' has returned 3 search results
|Guo Liang Dong|
GUANGZHOU PUBLIC SERVICE HOTLINE 12345
|GUANGZHOU PUBLIC SERVICE HOTLINE 12345|
Guangzhou public service hotline 12345 is a public service platform of Guangzhou municipal government, which includes government consultation, people's livelihood, government and people interaction, complaint reporting and efficiency monitoring. According to the "government procurement, service outsourcing operation management mode, the hotline by the Chief Management Office of Guangzhou Municipal People's Government shall be responsible for the specific management and supervision by the China Telecom as a supplier to undertake the hotline call center platform, customer service team, business operations management, multi channels and intelligent building outsourcing services.
1 Record Found
the signal sent by the acd or other device to the local or long distance carrier to accept a call that is when billing for either the caller or the call centre will begin if long distance charges apply