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StoreContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Blended Agent
Definition:
This is an individual that can handle both inbound and outbound calls on the same shift.
ContactCenterWorld - Search Results
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Your search for 'Blended Agent' has returned 41 search results
39 Records Found
Your search for 'Blended Agent' has returned 41 search results
Videos
| Abdul Rehman /profile.aspx?pid=cf8bf326226f46fe92f4f427d74522f5 online marketing manager coztel com is a cloud based call center software company for every size of business its one of the perfect solution for inbound outbound and blended type of call centers increa |
| elisiontec announced remote agent feature to benefit call centers and customer support centers /view/contact-center-news/elisiontec-announced-remote-agent-feature-to-benefit-call-centers-and-customer.aspx agent this module can be used with vicidial open source call center solution or dialshree contact center software offered by the elision technolab llp by to its customers as a product this contact cent |
| Blended Agent /define.aspx?id=565203b04d1b44db89b5d6330311fc2d this is an individual that can handle both inbound and outbound calls on the same shift |
| five9 integration adapter for microsoft dynamics 365 crm now available via microsoft appsource /view/contact-center-news/five9-integration-adapter-for-microsoft-dynamics-365-crm-now-available-via.aspx blended agent capabilities from five9 with microsoft dynamics 365 our customers have all the tools they need to develop leads nurture contacts track progress throughout the pipeline and increase both s |
| atento announces strategic partnership with keepcon /view/contact-center-news/atento-announces-strategic-partnership-with-keepcon-to-expand-artificial.aspx blended automatized and agent based solution or through a fully automatized solution the announcement is aligned with the launch of atento digital a newly created global business unit integrating all o |
| chat in the contact center an expert panel weighs in – part 3 3 /view/contact-center-article/chat-in-the-contact-center-an-expert-panel-weighs-in-part-33.aspx blended agents endless agent options wait time on the phone vs chat live chat in sensitive information industries &ndash healthcare and finance why customers prefer live chat discussion participants co |
| Mehul Hinwar /profile.aspx?pid=1b234ee12fd24281b022a3c6ed85537e agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifecycle |
| Dilip Gupta /profile.aspx?pid=e6e732ed4b8649c1b791e1845e731dc3 agent inbound voice sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back off |
| Mohan Tilekar /profile.aspx?pid=91b6bff18a1d45f694b60232e7992263 inbound agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office li |
| Irshad Idrisi /profile.aspx?pid=3363824cf92449d38112cd6625d9eff7 agent inbound voice sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back off |
| Shikha Vyas /profile.aspx?pid=ccb0f294e81045bc8d9c8838a54be74b agent inbound voice sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back off |
| Ansan Sequeira /profile.aspx?pid=f7f608149f7b4ef5b7de8836c890abd9 agent inbound voice sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back off |
| Daksehsh Kapdi /profile.aspx?pid=a09816bae1e24fb98e9c84e8b8386a3d dell agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifec |
| Girish Chopra /profile.aspx?pid=d4a0dff6eb884afbab2419aeba539947 ib agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifecyc |
| Poonam Singh /profile.aspx?pid=0886a9b76b97465aa86048205d190843 agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifecycle |
| Gaurav Sule /profile.aspx?pid=92c2a39a49b245c1ae6394ef6e86b0ee escalation agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office |
| Naval Dahiya /profile.aspx?pid=3977f0e4e4a74e7abdf19dd2636ec0c4 in bound agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office l |
| Jackson Koli /profile.aspx?pid=3befd299851f4a219335fb4e336edffe ib agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifecyc |
| Nikita Jadhav /profile.aspx?pid=2d77d98c2aeb4f4fbc1dc33835aeca41 inbound agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office li |
| Leading Online English Language School Gives Five9 an A+ /company/blog/five9/?id=b6e29df0-aec1-466f-be05-bd52a6792c9e agent productivity the school&rsquos legacy system was premise based and very rudimentary agents had to hand dial calls and supervisors couldn&rsquot get any information on call volume or call disposit |
| Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award /view/contact-center-news/frost-sullivan-recognizes-five9-with-2016-customer-value-leadership-award.aspx blended agent capability for in house outsourced and work at home agents apart from software five9 has added skilled and experienced program managers and engineers as well as specialized contact c |
| Inbound and Outbound Converge in the New Contact Center /company/blog/copc/?id=ff57e239-1b1d-4234-89da-06370192d996 blended with inbound transactions and handled by the same agents specialized selling or collections skills are not needed in these environments as the focus of the outbound call is on the customer rela |
| Noble Systems Helps Florida Hospital Upgrade Patient Communications /view/contact-center-news/noble-systems-helps-florida-hospital-upgrade-patient-communications.aspx blended contact technology platform to more departments as part of the new deployment but also adding advanced noble tools to increase the capabilities of its communication programs &ndash including no |
| CafeX and CCT Solutions Announce Partnership Agreement /view/contact-center-news/cafex-and-cct-solutions-announce-partnership-agreement.aspx agent desktop solution this partnership with cct is an important step in cafex&rsquos continental european expansion initiative to complement cafex&rsquos distribution and customer footprint in north a |
| Barry University Enhances Student Experience with Noble Cloud and CRM Integration /view/contact-center-news/barry-university-enhances-student-experience-with-noble-cloud-and-crm-integration.aspx blended inbound and outbound communication solution that must seamlessly work with our crm and also improve results through faster and more efficient responses to students barry university will be impl |
| 11 Innovations Your Call Center Needs Right Now /company/blog/gcs/?id=43d7488e-3748-447b-81a7-98003fd0bdd7 blended agent is known to be able to handle both inbound and outbound calls&rdquo blended call center agents traditionally a blended agent is known to be able to handle both inbound and outb |
| Upstream Works Software Launches New Contact Routing Capabilities for Cisco Finesse /view/contact-center-news/upstream-works-software-launches-new-contact-routing-capabilities-for-cisco.aspx contactcenterworldtoronto on canada june 5 2015 upstream works a provider of omnichannel insight and automation solutions for contact centers announces the addition of blended queue and sla routing to |
| The PT Services Group Chooses Noble Systems’ Enterprise Contact Center Solution /view/contact-center-news/the-pt-services-group-chooses-noble-systems-enterprise-contact-center-solution-2.aspx agent management desktop and blended inbound and outbound contact technologies in the noble solution to optimize its contact strategies while the web based supervisor interface included in the package |
| Future Hosting Introduces ViciDial Call Center Application Hosting Plans /view/contact-center-news/future-hosting-introduces-vicidial-call-center-application-hosting-plans.aspx blended call handling the ability to call successive numbers from a database via the web interface call scripting with placeholders and outbound agent controlled broadcast and predictive dialing vicidi |
| 3CLogic Scores High Marks in Independent Customer Satisfaction Survey /view/contact-center-news/3clogic-scores-high-marks-for-second-year-running-in-independent-customer.aspx contactcenterworldrockville md jan 6 2015 3clogic delivering inbound outbound and blended cloud based contact center solutions announces it has continued to score high marks in 13 customer satisfaction |
| AMC Technology Announces Winter Release 6.5 /view/contact-center-news/amc-technology-announces-winter-release-6.5.aspx agent cca for salesforce com a html5 based tool bar is the first salesforce com adapter to support live agent chat for blended contact center agentsas our customer base grows significantly so too does |
| Ytel Introduces X5 Cloud Contact Center /view/contact-center-news/ytels-next-generation-x5-cloud-contact-center.aspx contactcenterworldfoothill ranch ca sept 5 2014 ytel a provider of cloud communications software introduces x5 cloud contact center a blended outbound and inbound communications platform that inco |
| Five9 Helps Inspirations for Youth and Families Provide Support /view/contact-center-news/five9-helps-inspirations-for-youth-and-families-ensure-teens-and-their-families.aspx agent fails to answer within 2 3 rings by using five9 iyf is able to identify excessively short calls or calls that have not gone well iyf primarily uses five9 to answer incoming calls but the blended |
| Eric Mayorga /profile.aspx?pid=6e2c00471fc64018957f425764e7fa6e blended agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba technologies offers a comprehensive suite of affordable contact cen |
| Boan Rubalcava /profile/boan.rubalcava/ blended agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba technologies offers a comprehensive suite of affordable contact cen |
| Singo Solution /view/contact-center-case-study/singo-solution.aspx agent efficiencies and delivering high quality interactions singo solution inc provides a variety of call center and specialized solutions to clients across the globe services include predictive dialer |
| Ron Gustaeson /profile.aspx?pid=035ddb0371504fea8b2010bec4ff10ac blended agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba technologies offers a comprehensive suite of affordable contact cen |
| Coztel /company/coztel.aspx coztel com is a cloud based call center software company for every size of business its one of the perfect solution for inbound outbound and blended type of call centers increase you agent effectivenes |
| Nuxiba Technologies /company/nuxiba-technologies.aspx your preferred crm true blended agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba eric mayorga boan rubalcava ron gustaeson |
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