ContactCenterWorld - Definition

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Phrase: Blended Agent

Definition:

This is an individual that can handle both inbound and outbound calls on the same shift.

ContactCenterWorld - Search Results

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Your search for 'Blended Agent' has returned 44 search results

44 Records Found

successful outsource telemarketing using call blending
/view/contact-center-article/successful-outsource-telemarketing-using-call-blending.aspx
contactcenterworld one of the best tools an outsource telemarketing or contact center manager has is the blended seat a blended seat is a call center workstation that allows the call center agent to ha

ozarks electric selects noble to improve customer experience
/view/contact-center-news/ozarks-electric-selects-noble-to-improve-customer-experience.aspx
blended inbound and outbound voice and email communications with multi session agent support interactive voice response and interactive messaging and shifttrack workforce management the noble platform

minimum technology for inbound call center vendors
/view/contact-center-article/minimum-technology-for-inbound-call-center-vendors.aspx
agent utilization do we have agents that are sitting idle that could be utilized elsewhere or blended now take those questions and apply them across 10 different inbound campaigns a good inbound dashbo

Coztel
/company/coztel.aspx
coztel com is a cloud based call center software company for every size of business its one of the perfect solution for inbound outbound and blended type of call centers increase you agent effectivenes

Ankush Dua
/profile.aspx?pid=88bdaf361f084194822f1401e0879dd4
blended contact services and solutions we offer state of the art systems including predictive dialer custom software quality assurance monitoring and immersive training platforms our company is execace

Abdul Rehman
/profile/abdul.rehman/
online marketing manager coztel com is a cloud based call center software company for every size of business its one of the perfect solution for inbound outbound and blended type of call centers increa

Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?
/company/blog/contivio/?id=fe4b83e1-4941-4826-aafb-9471f9f12f0f
automatic dialers are used to improve agent efficiency in outbound or blended contact centers if your sales or customer service team has hundreds or thousands of numbers to dial automatic dialing maxim

Blended Agent
/define.aspx?id=565203b04d1b44db89b5d6330311fc2d
this is an individual that can handle both inbound and outbound calls on the same shift

Ankush Dua
/profile.aspx?pid=8270291b034d41f69b6001ecd9c90422
blended contact services and solutions we offer state of the art systems including predictive dialer custom software quality assurance monitoring and immersive training platforms our company is execace

Girish Chopra
/profile/girish.chopra/
ib agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifecyc

Credit Unions Get Call Center Help
/view/contact-center-news/credit-unions-get-quick-install-call-center-help.aspx
agent service desktop with integration to the core system institutions utilizing anyhour solutions&rsquo outsourced call center service for after hours and overflow support can take advantage of existi

Avaya Announces New Integrations with Salesforce Service Cloud
/view/contact-center-news/avaya-announces-new-integrations-with-salesforce-service-cloud.aspx
agent effectiveness and the customer experience in early 2018 avaya plans to further enhance the omnichannel experience by extending its oceana contact center capabilities to salesforce service cl

KIVA Group Announces General Availability of QuickStart Hosted Call Center Solution
/view/contact-center-news/kiva-group-announces-general-availability-of-quickstart-hosted-call-center.aspx
agent service desktop with integration to the core system with the kiva &lsquoquickstart&rsquo respect ucc offering institutions expedite their ability to create a foundation for a unified communi

Shikha Vyas
/profile/shikha.vyas/
agent inbound voice sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back off

Elisiontec Announced Remote Agent Feature to Benefit Call Centers and Customer Support Centers
/view/contact-center-news/elisiontec-announced-remote-agent-feature-to-benefit-call-centers-and-customer.aspx
agent this module can be used with vicidial open source call center solution or dialshree contact center software offered by the elision technolab llp by to its customers as a product this contact cent

Five9 Integration Adapter for Microsoft Dynamics 365 CRM Now Available via Microsoft AppSource
/view/contact-center-news/five9-integration-adapter-for-microsoft-dynamics-365-crm-now-available-via.aspx
blended agent capabilities from five9 with microsoft dynamics 365 our customers have all the tools they need to develop leads nurture contacts track progress throughout the pipeline and increase both s

Mehul Hinwar
/profile/mehul.hinwar/
agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifecycle

Atento Announces Strategic Partnership with Keepcon
/view/contact-center-news/atento-announces-strategic-partnership-with-keepcon-to-expand-artificial.aspx
blended automatized and agent based solution or through a fully automatized solution the announcement is aligned with the launch of atento digital a newly created global business unit integrating all o

Mohan Tilekar
/profile/mohan.tilekar/
inbound agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office li

Chat in the Contact Center - an Expert Panel Weighs in – Part 3/3
/view/contact-center-article/chat-in-the-contact-center-an-expert-panel-weighs-in-part-33.aspx
blended agents endless agent options wait time on the phone vs chat live chat in sensitive information industries &ndash healthcare and finance why customers prefer live chat discussion participants co

Ansan Sequeira
/profile/ansan.sequeira/
agent inbound voice sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back off

Daksehsh Kapdi
/profile/daksehsh.kapdi/
dell agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifec

Dilip Gupta
/profile/dilip.gupta/
agent inbound voice sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back off

Irshad Idrisi
/profile/irshad.idrisi/
agent inbound voice sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back off

Poonam Singh
/profile.aspx?pid=0886a9b76b97465aa86048205d190843
agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifecycle

Gaurav Sule
/profile.aspx?pid=92c2a39a49b245c1ae6394ef6e86b0ee
escalation agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office

Naval Dahiya
/profile.aspx?pid=3977f0e4e4a74e7abdf19dd2636ec0c4
in bound agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office l

Jackson Koli
/profile.aspx?pid=3befd299851f4a219335fb4e336edffe
ib agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office lifecyc

Nikita Jadhav
/profile.aspx?pid=2d77d98c2aeb4f4fbc1dc33835aeca41
inbound agent sutherland global services is a multinational it enabled and business process outsourcing bpo company specializing in integrated bpo solutions across customer lifecycle and back office li

Leading Online English Language School Gives Five9 an A+
/company/blog/five9/?id=b6e29df0-aec1-466f-be05-bd52a6792c9e
agent productivity the school&rsquos legacy system was premise based and very rudimentary agents had to hand dial calls and supervisors couldn&rsquot get any information on call volume or call disposit

Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award
/view/contact-center-news/frost-sullivan-recognizes-five9-with-2016-customer-value-leadership-award.aspx
blended agent capability for in house outsourced and work at home agents apart from software five9 has added skilled and experienced program managers and engineers as well as specialized contact c

Inbound and Outbound Converge in the New Contact Center
/company/blog/copc/?id=ff57e239-1b1d-4234-89da-06370192d996
blended with inbound transactions and handled by the same agents specialized selling or collections skills are not needed in these environments as the focus of the outbound call is on the customer rela

Noble Systems Helps Florida Hospital Upgrade Patient Communications
/view/contact-center-news/noble-systems-helps-florida-hospital-upgrade-patient-communications.aspx
blended contact technology platform to more departments as part of the new deployment but also adding advanced noble tools to increase the capabilities of its communication programs &ndash including no

CafeX and CCT Solutions Announce Partnership Agreement
/view/contact-center-news/cafex-and-cct-solutions-announce-partnership-agreement.aspx
agent desktop solution this partnership with cct is an important step in cafex&rsquos continental european expansion initiative to complement cafex&rsquos distribution and customer footprint in north a

Barry University Enhances Student Experience with Noble Cloud and CRM Integration
/view/contact-center-news/barry-university-enhances-student-experience-with-noble-cloud-and-crm-integration.aspx
blended inbound and outbound communication solution that must seamlessly work with our crm and also improve results through faster and more efficient responses to students barry university will be impl

Upstream Works Software Launches New Contact Routing Capabilities for Cisco Finesse
/view/contact-center-news/upstream-works-software-launches-new-contact-routing-capabilities-for-cisco.aspx
contactcenterworldtoronto on canada june 5 2015 upstream works a provider of omnichannel insight and automation solutions for contact centers announces the addition of blended queue and sla routing to

The PT Services Group Chooses Noble Systems’ Enterprise Contact Center Solution
/view/contact-center-news/the-pt-services-group-chooses-noble-systems-enterprise-contact-center-solution-2.aspx
agent management desktop and blended inbound and outbound contact technologies in the noble solution to optimize its contact strategies while the web based supervisor interface included in the package

Future Hosting Introduces ViciDial Call Center Application Hosting Plans
/view/contact-center-news/future-hosting-introduces-vicidial-call-center-application-hosting-plans.aspx
blended call handling the ability to call successive numbers from a database via the web interface call scripting with placeholders and outbound agent controlled broadcast and predictive dialing vicidi

3CLogic Scores High Marks in Independent Customer Satisfaction Survey
/view/contact-center-news/3clogic-scores-high-marks-for-second-year-running-in-independent-customer.aspx
contactcenterworldrockville md jan 6 2015 3clogic delivering inbound outbound and blended cloud based contact center solutions announces it has continued to score high marks in 13 customer satisfaction

Eric Mayorga
/profile.aspx?pid=6e2c00471fc64018957f425764e7fa6e
blended agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba technologies offers a comprehensive suite of affordable contact cen

Boan Rubalcava
/profile/boan.rubalcava/
blended agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba technologies offers a comprehensive suite of affordable contact cen

Singo Solution
/view/contact-center-case-study/singo-solution.aspx
agent efficiencies and delivering high quality interactions singo solution inc provides a variety of call center and specialized solutions to clients across the globe services include predictive dialer

Ron Gustaeson
/profile.aspx?pid=035ddb0371504fea8b2010bec4ff10ac
blended agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba technologies offers a comprehensive suite of affordable contact cen

Nuxiba Technologies
/company/nuxiba-technologies.aspx
your preferred crm true blended agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba eric mayorga boan rubalcava ron gustaeson