ContactCenterWorld - Definition
Phrase: Above Hold Time
This inbound call is more lengthy then the average call within a contact center.
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|Above Hold Time|
this inbound call is more lengthy then the average call within a contact center
|Britons Rank Being Stuck on Hold the Biggest Annoyance of 2015|
samantha sharp contactcenterworldnew data suggests that more than 15 million uk adults rank being stuck on hold with a telephone operator as their top annoyance of 2015 1 commissioned independently by