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ContactCenterWorld - Definition

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Phrase: ReDial

Definition:

In telecommunication, an automatic redial is a service feature that allows the user to dial, by depressing a single key or a few keys, the most recent telephone number dialed at that instrument.

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Jean Claude Gonzalez
Redial BPO

Mexico
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ReDial
/define.aspx?id=63083c36b03c4d4c9d9e0da6fa84d263
in telecommunication an automatic redial is a service feature that allows the user to dial by depressing a single key or a few keys the most recent telephone number dialed at that instrument

Scheduled Callback
/define.aspx?id=b9f208fee61c4240985f18000950a438
a redial established for a specific time in the future

Customer Contact Points
/tips.aspx?id=5813e5e7319348a2988790d644bd5a92
system gave no details to further frustrate me he asked me to redial another number and said he could not transfer me through so i had to make another call and wait another 15 minutes to be answered