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ContactCenterWorld - Definition

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Phrase: ReDial

Definition:

In telecommunication, an automatic redial is a service feature that allows the user to dial, by depressing a single key or a few keys, the most recent telephone number dialed at that instrument.

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Jean Claude Gonzalez
Redial BPO

Mexico
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Making a Call | Using Redial | Using Directory Menu Mitel 5340 Vaspian

November 18, 2019 5:00 AM

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Scheduled Callback
/define.aspx?id=b9f208fee61c4240985f18000950a438
a redial established for a specific time in the future

ReDial
/define.aspx?id=63083c36b03c4d4c9d9e0da6fa84d263
in telecommunication an automatic redial is a service feature that allows the user to dial by depressing a single key or a few keys the most recent telephone number dialed at that instrument

Customer Contact Points
/tips.aspx?id=5813e5e7319348a2988790d644bd5a92
system gave no details to further frustrate me he asked me to redial another number and said he could not transfer me through so i had to make another call and wait another 15 minutes to be answered

Centrelink Call Times ‘Clogged’ by Redial Apps Says Human Services Minister Michael Keenan
/view/contact-center-news/centrelink-call-times-clogged-by-redial-apps-says-human-services-minister-michael.aspx
contactcenterworld canberra australia feb 28 2018 centrelink is being flooded with calls from automated redial apps with figures showing one mobile phone rang the agency 4500 times over a 12 month peri

Smartphones Blamed as Centrelink Sends Out 42 million Engaged Signals
/view/contact-center-news/smartphones-blamed-as-centrelink-sends-out-42-million-engaged-signals.aspx
redial every couple of seconds now the department was trying to figure out how widespread was the use of the redial apps the analysis we've asked our provider to do is to strip out those that try less

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