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ContactCenterWorld - Definition

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Phrase:Full-Time Equivalent

Deriviation(s):FTE

Definition:

Full-time equivalent person, equal to the number of total scheduled person hours divided by the number of hours per week which constitute a full-time person (e.g., 40 hours, or 35 hours). FTE may consist of several part-time individuals whose combined work hours in a week equal the full-time person, but may not incur benefits expenses.

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2017 Top Performers MasterClass - Best in North & South Americas

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