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ContactCenterWorld - Definition

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Phrase: Average Speed of Answer

Deriviation(s):ASA, Average Delay

Definition:

May also be referred to as Average Time to Answer (ATA). This is calculated by the total delay divided by the total of all calls.

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Average Speed of Answer
/define.aspx?id=64cfe731f0844c44b2445cbd511112f5
may also be referred to as average time to answer ata this is calculated by the total delay divided by the total of all calls average delay asa

Customer Wait Time Has Reduced By 53% This Year: Ozonetel Study
/view/contact-center-research/customer-wait-time-has-reduced-by-53-this-year-ozonetel-study.aspx
contactcenterworlda study undertaken by ozonetel an indian provider of on demand cloud communication telephony solutions has unveiled interesting insights pertaining to the call center industry in the

UK Retailers Failing at Email Customer Service but Improving on Twitter
/view/contact-center-research/uk-retailers-failing-at-email-customer-service-but-improving-on-twitter.aspx
julian sammells despite significant investment in digital channels uk retailers are still only answering just over half 55 of routine customer questions asked via the email twitter and web channels acc