ContactCenterWorld - Definition

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Phrase: Average Speed of Answer

Deriviation(s):ASA, Average Delay

Definition:

May also be referred to as Average Time to Answer (ATA). This is calculated by the total delay divided by the total of all calls.


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customer wait time has reduced by 53 this year ozonetel study
/view/contact-center-research/customer-wait-time-has-reduced-by-53-this-year-ozonetel-study.aspx
contactcenterworlda study undertaken by ozonetel an indian provider of on demand cloud communication telephony solutions has unveiled interesting insights pertaining to the call center industry in the
Average Speed of Answer
/define.aspx?id=64cfe731f0844c44b2445cbd511112f5
may also be referred to as average time to answer ata this is calculated by the total delay divided by the total of all calls average delay asa
Is It Time to Outsource? 5 Questions to Ask Yourself
/view/contact-center-article/is-it-time-to-outsource-5-questions-to-ask-yourself.aspx
amy bennet contactcenterworld every day we interact with executives who are in the early stages of discovery looking for ways to improve their customer experience and or drive cost out of their custome
UK Retailers Failing at Email Customer Service but Improving on Twitter
/view/contact-center-research/uk-retailers-failing-at-email-customer-service-but-improving-on-twitter.aspx
julian sammells despite significant investment in digital channels uk retailers are still only answering just over half 55 of routine customer questions asked via the email twitter and web channels acc

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