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ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase:Average Speed of Answer

Deriviation(s):ASA, Average Delay

Definition:

May also be referred to as Average Time to Answer (ATA). This is calculated by the total delay divided by the total of all calls.

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