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ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase:Collateral Duties

Definition:

Non-phone tasks (e.g., data entry) that are flexible, and can be scheduled for periods when call load is slow.

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2017 Top Performers MasterClass - Best in Asia Pacific
Welcome to the No.1 Rated Contact Center Industry event for the entire region of Asia Pacific / Australia and New Zealand!! 
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