All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Skill-Based Routing
Definition:
This is a capability that allows for agents to be matched up with the appropriate agent for the skills needed.
ContactCenterWorld - Search Results
Filter By:
Your search for 'Skill-Based Routing' has returned 431 search results
344 Records Found
Your search for 'Skill-Based Routing' has returned 431 search results
Videos
You must be logged in to browse to the rest of the results.
| 2019 Award Categories /worldawards/award-categories.aspx copy does not include any routing based on answers it is a copy of all questions and if you complete this off line please log back into contactcenterworld com to enter the information |
| leon county schools opening call center after complaints about new bus routes /view/contact-center-news/leon-county-schools-opening-call-center-after-complaints-about-new-bus-routes.aspx routing system drivers will most likely have a different route in the afternoon as they do in the mornings previously the same school buses picked up and dropped off at the same places in the mornings |
| kakapo systems announces email queues for broadsoft /view/contact-center-news/kakapo-systems-announces-email-queues-for-broadsoft.aspx routing within their existing acd customer service channel emails are delivered to agents in the same interface they handle broadsoft acd calls which we believe improves the overall contact experience |
| Heather Hughes /profile/heather.hughes/ senior corporate communications manager nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificia |
| Jay T /profile.aspx?pid=898476e3147340ee80a8fc5db0821710 routing text messaging voice broadcasting ringless voicemail voicemail broadcasting leadsrain offers complete and turnkey call center solution to businesses all across the world while the holistic host |
| Integration in Omni Channel /blog/cheena/?id=d446b615-6ff6-4779-a9bd-c4d60a4162a6 routing assures best in class delivery social media integration social media integration should be an integral part of an omni channel communication marketing strategy the more you can integrate betwee |
| 5 expectations of modern customers /view/contact-center-article/5-expectations-of-modern-customers.aspx routing across your contact centers that can get your customers to the right agent at the shortest time leveraging agents across the globe resolve my issue ultimately what matters is the result provide |
| 8x8 express now available /view/contact-center-news/8x8-express-now-available-offering-emerging-businesses-a-complete-phone-system.aspx routing all accessible from desktop and mobile applications for smaller organizations creating connections and positive experiences is a critical component of building a community of advocates a recent |
| unifi wis selects the dialogic controlswitch to virtualize the unifi wis global network /view/contact-center-news/unifiwis-selects-the-dialogic-controlswitch-to-virtualize-the-unifiwis-global.aspx routing for its unifi wis global network also key was the ability to integrate a long list of functions such as high availability and geo redundancy quality monitoring call barring performance monitori |
| gant travel improves contact center performance with nice incontact cxone /view/contact-center-news/gant-travel-improves-contact-center-performance-with-nice-incontact-cxone-2.aspx routing and rerouting customers to duplicate menus compounded customer frustration being in the business of facilitating travel our success hinges on our ability to ensure that client trips are seamles |
| numeracle and netnumber partner /view/contact-center-news/numeracle-and-netnumber-partner-to-provide-a-comprehensive-trusted-entity.aspx routing and database solutions to the global communications industry announced a partner objective to deploy numeracle&rsquos trusted entity&trade and phone number data onto netnumber&rsquos global dat |
| Annette Miesbach /profile/annette.miesbach/ senior product marketing manager nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial intel |
| daymak chooses resolution1 for their customer care solution /view/contact-center-news/daymak-canadas-largest-distributor-of-electric-bicycles-chooses-resolution1-for.aspx routing to the right department and team member said aldo baiocchi ceo of daymak inc mike chow vice president in charge of customer experience added i am really impressed with the end to end capabiliti |
| Benefits of GSM Gateway /blog/cheena/?id=38859ac2-3039-4a8d-921b-d18af89224c4 routing a voip system optimized for least cost routing will direct specific calls to the provider that will charge the least amount per minute for that particular call in its simplest form a least cost |
| avoxi launches team productivity software avoxi genius /view/contact-center-news/avoxi-launches-team-productivity-software-avoxi-genius.aspx routing and more we are filling a gap in the market by giving businesses control of their contact center plus adding intelligence to improve teams and metrics it genius gone are the days of taking days |
| ingate wins eficasia contact center business in mexico /view/contact-center-news/ingate-wins-eficasia-contact-center-business-in-mexico.aspx routing of calls was a crucial component for us said alexandro espinosa it director eficasia ingate&rsquos solutions have been proven in large scale deployments around the world we trust ingate ingate |
| Connor Kimball /profile.aspx?pid=97466a596a544acbb8d4e984f833ec55 routing avoxi is a cloud communications provider focused on meeting the international calling needs of call centers hotels tour operators and global enterprises around the globe with network operation |
| Eugene Doogan /profile/eugene.doogan/ managing director inet provice call centre help desk solutions it include dynamic call routing time of day routing call queuing multi level ivr mid call divert call recordings real time statistics inet |
| Mubin Khan /profile/mubin.khan/ inet provice call centre help desk solutions it include dynamic call routing time of day routing call queuing multi level ivr mid call divert call recordings real time statistics i net communications g |
| Chris Bauserman /profile/chris.bauserman/ vp product and segment marketing nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial intel |
| Cheryl Andrus /profile/cheryl.andrus/ director nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial intelligence on an open cloud |
| lack of proper 911 emergency system could cost lives /view/contact-center-news/lack-of-proper-911-emergency-system-could-cost-lives-says-telecommunications.aspx routing 911 calls this results in incorrectly routed calls leaving emergency victims without the help they need routing mechanism there is no uniform routing mechanism in place they telecommunication c |
| Michael McKinlay /profile.aspx?pid=561fdd84aa9a43b9b95316894f11543b routing and media processing on a distributed host based platform and are driving inbound outbound and blended telephony and other media types in over 50 countries their toolset delivers advanced capab |
| de bijenkorf selects newvoicemedia to transform its customer experience /view/contact-center-news/de-bijenkorf-selects-newvoicemedia-to-transform-its-customer-experience.aspx routing and reporting capabilities together with its integrated speech analytics technology conversation analyzer as a flexible and scalable solution newvoicemedia also enables retailers like de bijenk |
| trivago hotel relations books talkdesk to optimize contact center /view/contact-center-news/trivago-hotel-relations-books-talkdesk-to-optimize-contact-center.aspx routing infused with artificial intelligence ai through talkdesk iq will streamline incoming call flow and empower trivago contact center administrators to easily customize inbound routing calls are as |
| Sandip Mehra /profile/sandip.mehra/ routing and free queuing and customer relationship management vcare call center outsourcing headquartered in new jersey vwecare technology started its functioning in the year 2003 with its branches spr |
| enghouse systems acquires vidyo inc /view/contact-center-news/enghouse-systems-acquires-vidyo-inc..aspx routing management and interoperability technologies to deliver video quality reliability scalability and security delivered in the cloud on premise or as a hybrid solution vidyo enables customers to m |
| 8x8 introduces service management for contact centers /view/contact-center-news/8x8-introduces-service-management-for-contact-centers-to-help-organizations.aspx routing strategies or ivr self service design said sheila mcgee smith president & principal analyst of mcgee smith analytics 8x8 service management for contact centers is an offering that many if no |
| nice announces a new era of complete digital experiences /view/contact-center-news/nice-announces-a-new-era-of-complete-digital-experiences-expediting-enterprises.aspx routing in the cloud this makes cxone the perfect choice for enterprises of all sizes as they transform to the cloud and advance to analytics with the addition of brand embassy and its pioneering and m |
| Nick Larsen /profile.aspx?pid=90b3b78315894468865a79cb567018a5 nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial intelligence on an open cloud foundati |
| hotelbeds selects vonage's newvoicemedia contact center solution /view/contact-center-news/hotelbeds-selects-vonages-newvoicemedia-contact-center-solution-to-transform.aspx routing and reporting capabilities together with pci compliance and workforce management through its pre integrated partners hotelbeds also wanted a flexible and scalable solution which could be rolled |
| Omni Channel Communication Complaint Management System /blog/cheena/?id=4152fa1c-30bf-466a-b96e-13b3161fef48 routing of complaints helps you handle customer complaints quickly and effectively to reinforce your brand image aria&rsquos single unified complaint management based framework creates a secured vault |
| Customers Wary Of Fraud Calls /tips.aspx?id=1c83df19e4844abaab9c8f665dcd9a2e i recently received a call from one of the telecoms companies i use for least cost routing at home as soon as i answered the phone the person calling me asked to speak to mr wadhwani i said that's me s |
| Blueworx /company/blueworx.aspx self service proactive notifications intelligent call routing voicemail sms applications and more the blueworx team consists of ex ibm and contact center industry veterans mark hollands richard large |
| intranext systems launches smartsip dtmf masking for voip environments /view/contact-center-news/intranext-systems-launches-smartsip-dtmf-masking-for-voip-environments.aspx routing and voice communications becker said smartsip is the only dtmf masking solution that never alters the voice communication path between the customer and the agent contactcenterworld posted by ve |
| NICE inContact /company/nice-incontact.aspx nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial intelligence on an open cloud foundati |
| afiniti commended for its vision by frost & sullivan /view/contact-center-news/afiniti-commended-for-its-vision-of-using-ai-to-strategically-match-customers.aspx contactcenterworld santa clara ca usa april 2019 based on its recent analysis of the global ai powered customer routing solutions for the contact center market frost & sullivan recognizes afiniti wi |
| verizon enterprise solutions to provide integrated connectivity for microsoft teams users /view/contact-center-news/verizon-enterprise-solutions-to-provide-integrated-connectivity-for-microsoft.aspx routing and verizon&rsquos sip trunk connectivity giving users access to microsoft teams&rsquo collaboration features including calling to and from traditional phones voip or mobile phone lines powered |
| Karen Greer /profile.aspx?pid=d146395fc9e9463fbf7a10bf94759d95 service proficient in microsoft word excel and powerpoint familiar with sales force iex total view ivr call routing plans centrevu supervisor ring central and cisco unified open to relocation |
| Michael Pavlou /profile/michael.pavlou/ cto inet provice call centre help desk solutions it include dynamic call routing time of day routing call queuing multi level ivr mid call divert call recordings real time statistics inet plc inet prov |
| Bringing Digital Customer Experience Technology and Methods to 9-1-1 Dispatch Centers /view/contact-center-article/bringing-digital-customer-experience-technology-and-methods-to-9-1-1-dispatch.aspx routing and recording systems needed to deliver these goals there are many other issues that need to be dealt with to ensure the public receives the maximum benefit from the changes the impact on dispa |
| Thrio, Inc. /company/thrio-inc..aspx one stop ai powered ccaas platform features inbound and outbound voice engines a complete suite of digital channels email chat sms social and ai driven situation routing and journey management |
| Joe Dean /profile/joe.dean/ senior product manager wfo solutions nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial i |
| Durinda Biesman /profile/durinda.biesman/ vice president global service delivery nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial |
| Humberto Diaz /profile/humberto.diaz/ sales account executive nuvoxx cloud contact centre nc3 is a product of over a decade of experience in providing cloud telephony ivr and routing applications as well as hands on experience in contact c |
| Inference Solutions /company/inference-solutions.aspx routing and outbound services using speech recognition and text to speech to service providers and their customers the result is self service cost effective applications that complement and enhance the |
| Sytel Limited /company/sytel-limited.aspx routing and media processing on a distributed host based platform and are driving inbound outbound and blended telephony and other media types in over 50 countries their toolset delivers advanced capab |
| Jenny MacLean /profile/jenny.maclean/ routing and media processing on a distributed host based platform and are driving inbound outbound and blended telephony and other media types in over 50 countries their toolset delivers advanced capab |
| Gayathri (G3 Krishnamurthy /profile.aspx?pid=f14c88d4141a4a028b96e08a4407cc79 product marketing director nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial intelligenc |
| Learn about Computer Telephony Integration (CTI /company/blog/specialtyansweringservice/?id=25e307c6-f390-4669-8330-e958d052ff83 routing unified messaging database interaction videoconferencing cti can turn a desktop computer into a powerful communications tool that can combine sight sound text animation video and graphics cti h |
Industry Champion Award Leaderboard
Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Upcoming Events
Submit Event
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry
Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry
Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 | 3 |
 5188 | Share |
