WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase:Skill-Based Routing

Definition:

This is a capability that allows for agents to be matched up with the appropriate agent for the skills needed.

Upcoming Events

Submit Event
2017 Top Performers MasterClass - Best in North & South Americas
- It's like a MASTERCLASS on Contact Center Best Practices in 3.5 days!
... attend the entire event and get your Certificate in Contact Center Best P... Read More...
 2

Audio Podcasts

Latest Podcasts

from ContactCenterWorld.Com

TopPlace2Work