ContactCenterWorld - Definition
Phrase: Envelope Strategy
An approach where a high number of agents may be scheduled to not only answer inbound calls but also to perform other tasks within the organization.
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an approach where a high number of agents may be scheduled to not only answer inbound calls but also to perform other tasks within the organization
|Australia's Online Government Interactions Grow as Offline Remains Stagnant|
contactcenterworld sydney australia july 2019 the australian government is seeking to up its online service delivery having published a digital transformation strategy in november that aims to make all
|SugarCRM Wants its Customers to Create their Own Unique Mobile CRM Experience|
strategy we expect to see entire sales teams access crm strictly on mobile with that in mind sugarcrm continues to push the envelope with mobile technology and we've made a number of significant enhanc
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