ContactCenterWorld - Definition
Phrase: Envelope Strategy
An approach where a high number of agents may be scheduled to not only answer inbound calls but also to perform other tasks within the organization.
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an approach where a high number of agents may be scheduled to not only answer inbound calls but also to perform other tasks within the organization
|Australia's Online Government Interactions Grow as Offline Remains Stagnant|
contactcenterworld sydney australia july 2019 the australian government is seeking to up its online service delivery having published a digital transformation strategy in november that aims to make all