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ContactCenterWorld - Definition
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Phrase: Smartphone
Definition:
A smartphone is a mobile phone offering advanced capabilities, often with PC-like functionality (PC-mobile handset convergence). There is no industry standard definition of a smartphone. For some, a smartphone is a phone that runs complete operating system software providing a standardized interface and platform for application developers. For others, a smartphone is simply a phone with advanced features like e-mail, Internet and e-book reader capabilities, and/or a built-in full keyboard or external USB keyboard and VGA connector. In other words, it is a miniature computer that has phone capability.
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Your search for 'Smartphone' has returned 404 search results
September 19, 2018 5:00 AM
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September 19, 2018 5:00 AM
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| visual forms with ini formstudio simplify self service response collection /view/contact-center-news/visual-forms-with-ini-formstudio-simplify-self-service-response-collection.aspx smartphone making it easier for callers to provide the data that organizations need danette craig vice president and general manager interactive northwest inc contactcenterworld posted by veronica silv |
| What is the best time to Launch new iPhone app in the App Store? /blog/launchiosapp/?id=43c64a44-9028-4fea-a912-0b2920a7afbb this is the era of smartphones and mobile apps billions of people across the world are using these for doing so many of their daily tasks iphone has a significant share in this smartphone market ios ap |
| sugarcrm elite partner fayebs announces release of newest sugar enhancement /view/contact-center-news/sugarcrm-elite-partner-fayebs-announces-release-of-newest-sugar-enhancement.aspx smartphone use has opened up a powerful new way for businesses to interact with their customers and prospects we expect that growth to continue and are excited to open up this channel of customer inter |
| ujet announces enhancements to it customer communications platform /view/contact-center-news/ujet-adds-sms-texting-to-its-proprietary-smartactions-updates-mobile-sdk-and.aspx ujet continues to leverage modern smartphone technology to provide an effortless support experience contactcenterworld posted by veronica silva cusi news correspondent source https www prnewswire com |
| mobile application market poised to expand at 9 6 cagr during 2016 2026 /view/contact-center-research/mobile-application-market-poised-to-expand-at-9.6-cagr-during-2016-2026.aspx smartphone market and growing adoption of long term evolution lte devices are some of the factors fuelling the growth of mobile applications market across the globe the lte devices in particular are an |
| digi turn any smartphone into a call centre /view/contact-center-news/digi-turn-any-smartphone-into-a-call-centre.aspx smartphone into a call centre that can be controlled via the omni app or web dashboard pbx which stands for private branch exchange is an internal telephone system used by most companies so calls made |
| Top 5 benefits of call tracking software /blog/sip2dial/?id=6f78f452-d2b0-4544-a533-e5019c4e091e smartphone has changed purchaser mind so to speak it has muddled up the recognized imagined that web advancements provoke snaps and online change in light of the fact that with pdas the change could re |
| Smartphone /define.aspx?id=6eb75c153355486b9da73c58b99ea690 a smartphone is a mobile phone offering advanced capabilities often with pc like functionality pc mobile handset convergence there is no industry standard definition of a smartphone for some a smartpho |
| enphase energy enhances customer experience /view/contact-center-news/enphase-energy-enhances-customer-experience.aspx smartphone or computer 24 hours a day seven days a week a return can now be processed automatically and in 60 seconds or less without the installer having to make a phone call the enphase customer expe |
| Spectralink WiFi Phones Solve your Healthcare Communication Challenges /company/blog/voipsupply/?id=83378f3d-177f-42f6-a647-288b4e447ba8 smartphone use increases potential security risks your personal smartphone comes in handy to access the web or exchange text messages but it also brings a lot of security issues in a healthcare work en |
| only samsung apple offering good smartphone customer service /view/contact-center-news/only-samsung-apple-offering-good-smartphone-customer-service-study.aspx contactcenterworld hamburg germany july 2018 smartphone manufacturers need to step up their after sales service according to an annual study by german researcher disq it found the industry provides onl |
| vodacom south africa launches smartcitizen app /view/contact-center-news/vodacom-south-africa-launches-smartcitizen-app.aspx smartphone app allows people to track government performance through a secure mobile application by reporting service issues such as water or sanitation and monitoring their resolution in real time it |
| I See You: Staging Better CX, Using Video /company/blog/hindujaglobalsolutions/?id=51891f50-e4a8-4f84-9037-58b01731aa47 smartphone video camera support is a gamechanger highlighting strategies designed to drive the right answer fast for your customers&mdashto ultimately result in a higher csat and nps score for your bus |
| jipmer launches it helpline /view/contact-center-news/jipmer-launches-it-helpline.aspx smartphone with internet connectivity has been given to staff of it wing this helpline is available 24x7 and is multitasking as user can talk send messages and even do video conferencing to explain the |
| introducing gen z – “millennials on steroids” /view/contact-center-article/introducing-gen-z-millennials-on-steroids.aspx contactcenterworld understanding the snapchat smartphone generation is essential for building highly effective contact center teams the worldwide director of j walter thompson&rsquos innovation group l |
| Noble Systems Applauds Court’s TCPA Ruling /view/contact-center-news/noble-systems-applauds-courts-tcpa-ruling.aspx smartphone as overreaching hence the court rejected the assertion that any dialing equipment or device with a potential or future capacity to dial numbers using a random or sequential number generator |
| A New Dawn for Dynamic Customer Care /blog/zappix/?id=5880e4af-03ce-4ff6-bbdd-f90fe8785913 smartphone an interactive digital solution that utilizes skills everyone constantly builds in our continually mobile oriented world businesses have tried visual menus before using native apps the |
| Haptik /company/haptik.aspx haptik is a smartphone app to chat with company experts for support information and anything else |
| Rod Sheriff /profile/rod.sheriff/ director worldremit is an online service that lets people send money to friends and family living abroad using a computer smartphone or tablet worldremit is an online service that lets people send mone |
| Throwing Away Old and Used Devices? Reduce, Reuse & Recycle /view/contact-center-article/throwing-away-old-and-used-devices-reduce-reuse-recycle.aspx chris klow contactcenterworld a report by statista states that by 2019 the number of smartphone users in the world will cross a whopping 5 billion mark five billion that&rsquos like a good 3 4th of the |
| How to Choose the Right Conference Phones for Different Room Settings /company/blog/voipsupply/?id=64d969bf-d45a-428a-aa1f-5917306a5ad1 smartphone and other video conferencing devices usb to pc to support web conferencing bluetooth to smartphone to support teleconferencing audio in out to the video conference system to support vi |
| How Gamification Can Help Motivate Agents /view/contact-center-article/how-gamification-can-help-motivate-agents.aspx smartphone or tablet rest assured this is not the case the idea of gamification is that the system applies elements of gaming to non game content with the aim of making it more attractive to users at i |
| Digium Switchvox: The Softphone features every road warrior can’t live without /company/blog/voipsupply/?id=edeaca89-8421-4a9e-95c3-ca84e16eb5f7 smartphone as an &ldquoindispensable&rdquo tool for work the demand for softphone arises &ldquothe majority 79 percent of respondents cited the smartphone as the phone they used the most to conduct bus |
| Call Services Center Looking to Hire 50-55 CNAs in Grand Junction /view/contact-center-news/call-services-center-looking-to-hire-50-55-cnas-in-grand-junction.aspx smartphone according to the company website startek has been working with chartspan through its hamilton ohio office but the company wanted to expand its reach to the west coast and the grand junction |
| Ulster Bank ‘Signs On' with New Service for Deaf Customers /view/contact-center-news/ulster-bank-signs-on-with-new-service-for-deaf-customers-2.aspx smartphone via a secure video call this call provides them with the services of a british sign language interpreter who acts as a third party to facilitate real time conversations between the customer |
| Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability /view/contact-center-news/zappix-announced-an-enhanced-visual-ivr-with-mobile-video-and-image-upload.aspx smartphone moishe&rsquos is a full service moving storage and hospitality business and now the first moving company to fully utilize not only a visual ivr mobile on demand service but now also adding t |
| Ulster Bank ‘Signs On’ with New Service for Deaf Customers /view/contact-center-news/ulster-bank-signs-on-with-new-service-for-deaf-customers.aspx smartphone via a secure video call this call provides them with the services of a british sign language interpreter who acts as a third party to facilitate real time conversations between the customer |
| DT University Research Shows Calls to Businesses up 58% on Cyber Monday 2017 /view/contact-center-news/dt-university-research-shows-calls-to-businesses-up-58-on-cyber-monday-2017.aspx smartphone led mobile devices make up 54 of web visits and 37 of online sales on black friday 2017 adobe also found that through 10 p m on cyber monday 2017 smartphones accounted for 40 of website visi |
| LanguageLine Solutions Wins Gold in Best in Biz Awards 2017 /view/contact-center-news/languageline-solutions-wins-gold-in-best-in-biz-awards-2017.aspx smartphone or pc insight replaced the need for phone lines or specialized equipment when it was released a year ago every insight session is natively encrypted which ensures privacy and eliminates the |
| Sennheiser Launches Centry Mobile /view/contact-center-news/sennheiser-launches-centry-mobile.aspx smartphone or tablet and we have created our new century&trade mobile variants to optimize this dynamic environment explained andreas bach president of sennheiser communications with the sound performa |
| Your Customers Still Want a Human Interaction on the Phone /company/blog/vaspian/?id=4579c335-7864-46b5-9ff1-2a68fd7dac5e smartphone owners say they use their devices at least five times every day to call businesses family and friends by comparison the same study showed that just 20 percent of people say they use their sm |
| RingCentral Expands Google Integration to Include Native Gmail /company/blog/ringcentral/?id=258aecdf-450e-41a0-9c12-bbe4668b4d88 smartphone or tablet into a powerful tool that surfaces contextual information within an email it&rsquos now possible to access and message your contacts within the context of your email conversations |
| Ministers Launch Text Mobile Location Rescue Service /view/contact-center-news/ministers-launch-text-mobile-location-rescue-service.aspx smartphone the device automatically activates its location service during the first 25 seconds of the call and attempts to establish its position google&rsquos built in location services used by apps s |
| Krishna Tops in Using 1100, CM Connect Service /view/contact-center-news/krishna-tops-in-using-1100-cm-connect-service.aspx smartphone application in april apart from the department level services like puraseva and others people can either dial 1100 or install kaizala to lodge complaints against corrupt officials report poo |
| IMT-Vislink Now Using Freshdesk for Customer Service /view/contact-center-news/imt-vislink-now-using-freshdesk-for-customer-service.aspx smartphone history of repair information in one place manuals on the home page and internal key performance indicators to manage open cases contactcenterworldposted by veronica silva cusi news correspo |
| Taking VIVR to the Next Level with Progressive Web Apps /company/blog/dialogic/?id=91c84f07-27dc-4071-b234-15624bf52b70 for many years native mobile apps have been the best way for a company perhaps like yours to get into your customer&rsquos hands&hellip literally with the touch of an icon smartphone users can load an |
| Using Chat Programs for Payments /company/blog/dialogic/?id=296277f8-cdeb-4799-bcfb-7cca9670ff76 mobile payment has been around for some time in some cases there are mobile apps you can download from your bank allowing you to do with your smartphone whatever you can do online there are |
| Elisiontec Announced Remote Agent Feature to Benefit Call Centers and Customer Support Centers /view/contact-center-news/elisiontec-announced-remote-agent-feature-to-benefit-call-centers-and-customer.aspx smartphone the agent can work on inbound or outbound calling campaign as well as on a blended campaign as the indian call centers have to adhere to the rules and regulation of trai elisiontec further s |
| Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired. /view/contact-center-news/zappix-announces-customer-service-visual-ivr-solution-for-the-hearing-impaired..aspx smartphone or computer screen the zappix mobile on demand solution allows all service providers to enable customers with hearing loss to utilize zappix visual ivr and on demand smart app instead o |
| Yamaha YVC-1000MS USB Audio System is Now Skype for Business Certified! /company/blog/voipsupply/?id=12ac8fac-696b-4699-8ab1-c24f7a0871f8 smartphone to support teleconferencing audio in out to the video conference system to support video conferencing we are so excited to see that the yvc 1000ms made another milestone to become a truly ea |
| Making Mobile Customer Engagement Apps On-Demand with a Visual IVR /company/blog/dialogic/?id=85ae9064-f2c9-4065-8846-c0cb1037f350 smartphone real estate is scarce over half of smartphone users 62 to be exact download less than 2 apps per month and on the average almost half don&rsquot download any apps 2016 mobile app report so h |
| Metro Bank Engages Employees for Better Customer Service /view/contact-center-news/metro-bank-engages-employees-for-better-customer-service-with-nice-workforce.aspx smartphone application for mobile access to wfm scheduling features nice workforce management both the enterprise nice wfm and evolve solutions will provide metro bank with the cloud based agility nece |
| DialogTech Integrates With Facebook and Instagram /view/contact-center-news/dialogtech-empowers-facebook-and-instagram-advertisers-to-optimize-roi-with.aspx smartphone users they are an important step in the customer journey for many of social media&rsquos biggest advertisers including businesses in automotive travel financial services retail and tech said |
| A good CX is the incubator for innovation /company/blog/kellyoutsourcingandconsultinggroup/?id=a6b906a3-d384-4128-932f-0b4d9bf1de94 smartphone in 2016 the deloitte 2016 global mobile consumer survey showed that 10 percent of 18 to 24 year olds and 21 percent of 25 to 34 year olds use mobile payments in store on a weekly basis t |
| How an On-Call Answering Service Can Build Your Business /company/blog/mapcommunications/?id=ff8cff1b-eece-4051-99ee-480fd01ed39e smartphone enabled world that&rsquos no longer a viable option customers have been conditioned by social media and other technologies to expect near instant answers to their queries if they have an imp |
| Why does your contact center exist? /company/blog/kellyoutsourcingandconsultinggroup/?id=94628f12-cec9-4904-abba-433a1f9fca20 smartphone based home security app that&rsquos much easier to set up and manage than a traditional security system but what happens if the sneakers are delivered in the wrong size or color or if you ru |
| Amazon phones to become a reality soon /company/blog/integratedtelemanagementservices/?id=9c5fa034-241d-4b83-8910-bd7e6929458b smartphone but it failed to set the mobile phone market ablaze based on the company&rsquos recent voice controlled phone patent they are developing a smarter and more practical wireless phone technolog |
| How to Manage Running Applications on the Grandstream GXV3275 /company/blog/voipsupply/?id=8249481e-67c4-46a3-904c-5808c183b4ba what if i asked you what your most important piece of technology is you would have to say your smartphone right smartphones have become an essential part of our lives they are almost an extension of ou |
| 10 Must-Have Portable Speakerphones for Road Warriors /company/blog/voipsupply/?id=94176af2-46fb-4930-9903-cbd515e1564d smartphone into a lifelike conferencing device check out the p620 datasheet 2 jabra speak 510 uc jabra&rsquos speak 510 speakerphone allows you to make conference calls anywhere on the road with |
| ManageEngine Adds Remote Troubleshooting to Mobile Device Manager Plus /view/contact-center-news/manageengine-adds-remote-troubleshooting-to-mobile-device-manager-plus.aspx smartphone users globally said mathivanan venkatachalam director of product management for mobile device manager plus at manageengine when faced with device problems employees don&rsquot want to spend |
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