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StoreContactCenterWorld - Definition
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Phrase: Smartphone
Definition:
A smartphone is a mobile phone offering advanced capabilities, often with PC-like functionality (PC-mobile handset convergence). There is no industry standard definition of a smartphone. For some, a smartphone is a phone that runs complete operating system software providing a standardized interface and platform for application developers. For others, a smartphone is simply a phone with advanced features like e-mail, Internet and e-book reader capabilities, and/or a built-in full keyboard or external USB keyboard and VGA connector. In other words, it is a miniature computer that has phone capability.
ContactCenterWorld - Search Results
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Your search for 'Smartphone' has returned 493 search results
265 Records Found
Page: 1 | 2 | 3 | 4 | 5 | 6
Your search for 'Smartphone' has returned 493 search results
265 Records Found
Page: 1 | 2 | 3 | 4 | 5 | 6
| Smartphone /define.aspx?id=6eb75c153355486b9da73c58b99ea690 a smartphone is a mobile phone offering advanced capabilities often with pc like functionality pc mobile handset convergence there is no industry standard definition of a smartphone for some a smartpho |
| Yamaha YVC-1000MS USB Audio System is Now Skype for Business Certified! /company/blog/voipsupply/?id=12ac8fac-696b-4699-8ab1-c24f7a0871f8 smartphone to support teleconferencing audio in out to the video conference system to support video conferencing we are so excited to see that the yvc 1000ms made another milestone to become a truly ea |
| Making Mobile Customer Engagement Apps On-Demand with a Visual IVR /company/blog/dialogic/?id=85ae9064-f2c9-4065-8846-c0cb1037f350 smartphone real estate is scarce over half of smartphone users 62 to be exact download less than 2 apps per month and on the average almost half don&rsquot download any apps 2016 mobile app report so h |
| metro bank engages employees for better customer service /view/contact-center-news/metro-bank-engages-employees-for-better-customer-service-with-nice-workforce.aspx smartphone application for mobile access to wfm scheduling features nice workforce management both the enterprise nice wfm and evolve solutions will provide metro bank with the cloud based agility nece |
| Zappix /company/zappix.aspx smartphone visual ivr and mobile self service options the continually expanding list of zappix supported organizations includes insurance companies utility companies banks internet and mobile service p |
| dialogtech integrates with facebook and instagram /view/contact-center-news/dialogtech-empowers-facebook-and-instagram-advertisers-to-optimize-roi-with.aspx smartphone users they are an important step in the customer journey for many of social media&rsquos biggest advertisers including businesses in automotive travel financial services retail and tech said |
| A good CX is the incubator for innovation /company/blog/kellyoutsourcingandconsultinggroup/?id=a6b906a3-d384-4128-932f-0b4d9bf1de94 smartphone in 2016 the deloitte 2016 global mobile consumer survey showed that 10 percent of 18 to 24 year olds and 21 percent of 25 to 34 year olds use mobile payments in store on a weekly basis t |
| How an On-Call Answering Service Can Build Your Business /company/blog/mapcommunications/?id=ff8cff1b-eece-4051-99ee-480fd01ed39e smartphone enabled world that&rsquos no longer a viable option customers have been conditioned by social media and other technologies to expect near instant answers to their queries if they have an imp |
| Why does your contact center exist? /company/blog/kellyoutsourcingandconsultinggroup/?id=94628f12-cec9-4904-abba-433a1f9fca20 smartphone based home security app that&rsquos much easier to set up and manage than a traditional security system but what happens if the sneakers are delivered in the wrong size or color or if you ru |
| Amazon phones to become a reality soon /company/blog/integratedtelemanagementservices/?id=9c5fa034-241d-4b83-8910-bd7e6929458b smartphone but it failed to set the mobile phone market ablaze based on the company&rsquos recent voice controlled phone patent they are developing a smarter and more practical wireless phone technolog |
| How to Manage Running Applications on the Grandstream GXV3275 /company/blog/voipsupply/?id=8249481e-67c4-46a3-904c-5808c183b4ba what if i asked you what your most important piece of technology is you would have to say your smartphone right smartphones have become an essential part of our lives they are almost an extension of ou |
| 10 Must-Have Portable Speakerphones for Road Warriors /company/blog/voipsupply/?id=94176af2-46fb-4930-9903-cbd515e1564d smartphone into a lifelike conferencing device check out the p620 datasheet 2 jabra speak 510 uc jabra&rsquos speak 510 speakerphone allows you to make conference calls anywhere on the road with |
| manageengine adds remote troubleshooting to mobile device manager plus /view/contact-center-news/manageengine-adds-remote-troubleshooting-to-mobile-device-manager-plus.aspx smartphone users globally said mathivanan venkatachalam director of product management for mobile device manager plus at manageengine when faced with device problems employees don&rsquot want to spend |
| Mark Cordeiro /profile.aspx?pid=137cc987b9564df08ccc50a5dda38cdf purple communications provides a high quality video relay service vrs available from multiple platforms – tv desktop laptop tablet and smartphone vrs is a free service for deaf and hard of hearing cust |
| How Messaging Is Transforming the Customer Experience /company/blog/liveperson/?id=da1f7b4d-1d9d-4a02-9125-a98b691c62b5 smartphone changed all that and today pixels and not voice are the main way we connect with brands so why are voice based call centers which employ nearly 10 million people globally and are incredibly |
| doxim announces the general availability of self serve portlets for account opening /view/contact-center-news/doxim-announces-the-general-availability-of-self-serve-portlets-for-account.aspx smartphone and tablet support to facilitate applications on the go customers can simply log on to their financial institution&rsquos website or mobile online banking tool and apply for an account a loa |
| Is It Over for SMS? /company/blog/dialogic/?id=7be31d92-814a-4ca6-91c0-1e69e6f517df smartphone and not everyone is on the same ip messaging service but everyone can get an sms additionally we are seeing a resurgence of sms due to iot as sms can send messages to and from non smar |
| Why Hosted PBX Is The Best Solution For Remote Teams /company/blog/net2phone/?id=6e088b25-a426-4795-80b8-db458cf68617 smartphone but it&rsquos taken a long time for the technology to reach the point where we are now &ndash that is according to a recent study by yougov omnibus where 54 of office workers are working rem |
| telcos slammed for selling 200 a month phone plans to people on welfare /view/contact-center-news/telcos-slammed-for-selling-200-a-month-phone-plans-to-people-on-welfare.aspx smartphone a tablet and a two year contract for 90 a month she told the sales representative she was computer illiterate and did not know how to use a tablet no problem said the representative &ndash s |
| zendesk and fabric bring customer service to mobile app development and experience /view/contact-center-news/zendesk-and-fabric-bring-customer-service-to-mobile-app-development-and-experience.aspx smartphone service and engagement need to be embedded everywhere for the best customer support experience customers demand an intuitive and quick support experience on every channel and brands that don |
| 4 Reasons Inbound Calls Drive Your Business /company/blog/marchex/?id=15c0e9a1-2d0a-484a-89a3-601418983a36 customers are becoming more tech savvy omnichannel consumers use every device and resource available to them throughout the shopping journey with smartphone usage on the rise customers don&rsquot just |
| radish systems new patent solves problem of irritated customers /view/contact-center-news/radish-systems-new-patent-solves-problem-of-irritated-customers.aspx smartphone have a pre installed app or expect anything other than a voice only call it also covers new system configurations for businesses resulting in even faster deployment and easier integration of |
| sugarcrm wants its customers to create their own unique mobile crm experience /view/contact-center-news/sugarcrm-wants-its-customers-to-create-their-own-unique-mobile-crm-experience.aspx contactcenterworld cupertino ca usa apr 5 2017 sugarcrm inc a provider of crm solutions announced a number of new features to sugar mobile its app for smartphone and tablet crm users the crm industry i |
| dvt delivers turnkey mobility app for pivotal data /view/contact-center-news/dvt-delivers-turnkey-mobility-app-for-pivotal-data.aspx smartphone application to seamlessly extend the functionality of the company desktop telephony systems to a user mobile phone one of the drivers for the softphone app was a project for a major telco th |
| zappix announces an enhanced smartphone visual ivr experience for health care patients /view/contact-center-news/zappix-announces-an-enhanced-smartphone-visual-ivr-experience-for-health-care.aspx contactcenterworld burlington ma usa march 2017 zappix a smartphone visual ivr software provider has announced a visual ivr for healthcare solution the new healthcare offering from zappix offers a call |
| Visual IVR: Satisfaction at first sight /company/blog/nuance/?id=e13a0cf3-59bb-4d8c-beaf-e79e635ed537 as a society the way we consume information is different than it was even just a few years ago with 77 of americans now owning a smartphone it&rsquos hard to overstate the pervasiveness of mobile devic |
| Will We Always Need Call Centers? /company/blog/fonolo/?id=2b209601-9a85-466c-9f56-e6ea12c144ff smartphone revolution brought that ux to everyone&rsquos pockets third the majority of today&rsquos consumers are very comfortable with these tools and actually prefer them to human interaction the you |
| MCMC Set to Launch SaveME 999 App Next Month /view/contact-center-news/mcmc-set-to-launch-saveme-999-app-next-month.aspx contactcenterworld kuala lumpur malaysia feb 20 2017 the communications and multimedia ministry mcmc has set next month for the launch of saveme 999 a new smartphone application for the public to seek |
| Your Office on Your Phone: How Much of Your Office Communications Can You Expect to Use on Your Smartphone? /company/blog/broadsoft/?id=4d0e8dc3-d561-41b9-b2ca-ecbf0d9924f0 smartphone users has reached 2 1 billion and is expected to pass the five billion mark by 2019 and since saas offerings generally include a mobile component we&rsquore seeing a corresponding abundance |
| The power of house calls: Home visits for small business. /company/blog/specialtyansweringservice/?id=309f6d32-86fa-47b3-b402-3cfb9fa2c2d9 my smartphone has changed my life as a small business owner being able to check my email update orders and research companies on the go is absolutely invaluable unfortunately just because my phone is s |
| How messaging apps can benefit your business /company/blog/zendesk/?id=22f72158-0640-46de-b010-93315bad2295 heads bowed shoulders hunched over glowing screens&mdashwe all might be a little guilty of smartphone addiction and mobile usage is only increasing we&rsquore in constant communication with one another |
| 4 Strategies Auto Marketers Use to Drive More Sales from Inbound Calls /company/blog/dialogtech/?id=7db38a4f-43e7-4faf-bac7-445d98efcd5c smartphone users prefer to call according to studies by jd power and kelley blue book vehicle shoppers call dealerships twice as often as they email and three times as often as filling out a form for d |
| Osaka's Multilanguage Call Center a Boon for Tourists /view/contact-center-news/osakas-multilanguage-call-center-a-boon-for-tourists.aspx smartphone if visitors from outside japan drop by the bureau&rsquos tourist information offices and ask for assistance the offices will make a call to the call center with land line phones while the ho |
| CXM 2017: Meeting New CX Challenges in India /company/blog/creativevirtual/?id=560f0627-5e56-4c96-a027-d8170863c132 smartphone subscriptions to 520 million by 2020 with more and more customers becoming digitally connected companies in india are facing new challenges when it comes to building a happy loyal customer b |
| Zappix Announces an Integrated Smartphone Visual IVR Experience with Twilio /view/contact-center-news/zappix-announces-an-integrated-smartphone-visual-ivr-experience-with-twilio-and.aspx contactcenterworld burlington ma usa january 2017 zappix a smartphone visual ivr software provider has announced that is has integrated twilio into its visual ivr building and authoring tool the new in |
| RapidSOS and GeoComm Announce Strategic Partnership /view/contact-center-news/rapidsos-and-geocomm-partner-to-provide-accurate-location-and-enhanced-data-to-9.aspx smartphone location sensors natively embedded into the 9 1 1 call flow geocomm and rapidsos announced their collaboration in august 2016 which enabled geocomm 9 1 1 psap mapping systems to display and |
| Peter Green /profile.aspx?pid=97d580850b8b434a9d92099ceb95f5c3 smartphone apps telnet aim is to provide a seamless dependable and comprehensive range of front and back office support services that are tailored to our client individual requirements bringing our c |
| Doxim Adds Mobile Self-Serve to its Loan Origination Platform /view/contact-center-news/doxim-adds-mobile-self-serve-to-its-loan-origination-platform.aspx smartphone designed from the ground up with consumer needs in mind it delivers a simple and intuitive interface that minimizes application abandonment and maximizes the customer experience many digital |
| Don’t Call Me, I’ll Message You /company/blog/creativevirtual/?id=5f9ca0f7-df3d-4864-83c4-325cae3027f5 smartphone this is of course a humorous way of trying to sell insurance policies but it also hits on an important societal trend that has shifted the way we communicate with each other for many texting |
| 5 Common Expectations, Misconceptions and Strategies for Multichannel (Part 2 /company/blog/interactiveintelligence/?id=999ceaf1-1a16-47c7-b181-292655a5cdec smartphone apps becoming important additions in recent years in certain industries there&rsquos no getting away from paper documents although typically scans of these are acceptable and volumes are a s |
| 4 Huge Capabilities Your Mobile Workers May Be Missing /company/blog/ringcentral/?id=5654446e-1ba8-4ee6-a1ff-5be62b8ac12e mobile is the new reality for business idc recently predicted that by 2020 mobile workers will account for nearly three quarters of the us workforce your company may be there already but are your smart |
| ‘Panic Button’ App Shakes Up Kenyan Smartphone Users /view/contact-center-news/panic-button-app-shakes-up-kenyan-smartphone-users.aspx contactcenterworld nairobi kenya jan 7 2017 kenyan smartphone users can now count on their smartphones to come to their rescue should they fall victim to crime with the release of a &lsquopanic button& |
| Skype Ready Phones – Best Phones for Skype /company/blog/voipsupply/?id=2a794b22-e826-4202-9b5f-f28f5220fea2 smartphone users it is a 6 line multimedia gigabit voip video phone that comes with a 3 way video conferencing a tiltable cmos camera and hd audio voice combined the functionality of a multimedia platf |
| How Skype plans to revamp their mobile app /company/blog/integratedtelemanagementservices/?id=f0ebb847-0285-48b9-9520-1a24c260e6eb smartphone users to set mingo as their default for photo sharing sms voip file sharing and contact management what&rsquos more mingo reinforces skype&rsquos already strong data powered video and voice |
| Hibernia Networks and Haivision Jointly Offer Video Streaming Solution /view/contact-center-news/hibernia-networks-and-haivision-jointly-offer-low-latency-video-streaming.aspx smartphone and putting them on the air in professionally produced video caller television programs latency signal quality and reliability are ultimate building blocks for the social participatory |
| Airlines Fly Over Contact Center Expectations /company/blog/dialogic/?id=108448d0-efe4-4328-beb9-ea2e0d1a208d smartphone and also in my email inbox and since i had a connecting flight i opted in to find out how this part of the trip was going and so i was kept up to date with text messages the proa |
| Comparing Contact Center Channels /company/blog/dialogic/?id=20a26f76-6969-4297-8715-6e62e3f341a2 smartphone apps there are multiple contact points let&rsquos take a look at the different contact center channels phone call &ndash sometimes it&rsquos easiest to just call in to a contact center and e |
| 6 Tips For Excellent Mobile App Customer Service /company/blog/takingyouforward/?id=438f7329-9c3c-4470-9fd3-e66ea8985aed with almost everyone owning a smartphone these days mobile customer service is fast becoming a necessity consumers are looking for more options and ways to reach customer service and not just |
| How Holiday Hold Music Makes Happier Callers /company/blog/conversational/?id=9b1a1854-bfcb-4cb9-b3c6-829febd6a61f picture this scenario you&rsquore sitting at home on hold with your smartphone maker&rsquos customer service department you&rsquore a little tense because something seems to be wrong with your unreason |
| Zappix Announces an Enhanced Smartphone Visual IVR Experience for Retailer Customers /view/contact-center-news/zappix-announces-an-enhanced-smartphone-visual-ivr-experience-for-retailer.aspx contactcenterworld burlington ma usa nov 17 2016 zappix a smartphone visual ivr software innovator has announced a visual ivr for retailer solution specifically designed for retail clients the new reta |
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