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ContactCenterWorld - Definition
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Phrase: Smartphone
Definition:
A smartphone is a mobile phone offering advanced capabilities, often with PC-like functionality (PC-mobile handset convergence). There is no industry standard definition of a smartphone. For some, a smartphone is a phone that runs complete operating system software providing a standardized interface and platform for application developers. For others, a smartphone is simply a phone with advanced features like e-mail, Internet and e-book reader capabilities, and/or a built-in full keyboard or external USB keyboard and VGA connector. In other words, it is a miniature computer that has phone capability.
ContactCenterWorld - Search Results
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Your search for 'Smartphone' has returned 391 search results
179 Records Found
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Your search for 'Smartphone' has returned 391 search results
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| I See You: Staging Better CX, Using Video /company/blog/hindujaglobalsolutions/?id=51891f50-e4a8-4f84-9037-58b01731aa47 smartphone video camera support is a gamechanger highlighting strategies designed to drive the right answer fast for your customers&mdashto ultimately result in a higher csat and nps score for your bus |
| jipmer launches it helpline /view/contact-center-news/jipmer-launches-it-helpline.aspx smartphone with internet connectivity has been given to staff of it wing this helpline is available 24x7 and is multitasking as user can talk send messages and even do video conferencing to explain the |
| introducing gen z – “millennials on steroids” /view/contact-center-article/introducing-gen-z-millennials-on-steroids.aspx contactcenterworld understanding the snapchat smartphone generation is essential for building highly effective contact center teams the worldwide director of j walter thompson&rsquos innovation group l |
| A New Dawn for Dynamic Customer Care /blog/zappix/?id=5880e4af-03ce-4ff6-bbdd-f90fe8785913 smartphone an interactive digital solution that utilizes skills everyone constantly builds in our continually mobile oriented world businesses have tried visual menus before using native apps the |
| noble systems applauds court's tcpa ruling /view/contact-center-news/noble-systems-applauds-courts-tcpa-ruling.aspx smartphone as overreaching hence the court rejected the assertion that any dialing equipment or device with a potential or future capacity to dial numbers using a random or sequential number generator |
| Haptik /company/haptik.aspx haptik is a smartphone app to chat with company experts for support information and anything else |
| throwing away old and used devices reduce reuse & recycle /view/contact-center-article/throwing-away-old-and-used-devices-reduce-reuse-recycle.aspx contactcenterworld a report by statista states that by 2019 the number of smartphone users in the world will cross a whopping 5 billion mark five billion that&rsquos like a good 3 4th of the current wo |
| How to Choose the Right Conference Phones for Different Room Settings /company/blog/voipsupply/?id=64d969bf-d45a-428a-aa1f-5917306a5ad1 smartphone and other video conferencing devices usb to pc to support web conferencing bluetooth to smartphone to support teleconferencing audio in out to the video conference system to support vi |
| how gamification can help motivate agents /view/contact-center-article/how-gamification-can-help-motivate-agents.aspx smartphone or tablet rest assured this is not the case the idea of gamification is that the system applies elements of gaming to non game content with the aim of making it more attractive to users at i |
| Smartphone /define.aspx?id=6eb75c153355486b9da73c58b99ea690 a smartphone is a mobile phone offering advanced capabilities often with pc like functionality pc mobile handset convergence there is no industry standard definition of a smartphone for some a smartpho |
| Yossi Abraham /profile.aspx?pid=657a2d98c5464961a8eac1e4a56ef210 smartphone visual ivr and mobile self service options the continually expanding list of zappix supported organizations includes insurance companies utility companies banks internet and mobile service p |
| Digium Switchvox: The Softphone features every road warrior can’t live without /company/blog/voipsupply/?id=edeaca89-8421-4a9e-95c3-ca84e16eb5f7 smartphone as an &ldquoindispensable&rdquo tool for work the demand for softphone arises &ldquothe majority 79 percent of respondents cited the smartphone as the phone they used the most to conduct bus |
| call services center looking to hire 50 55 cnas in grand junction /view/contact-center-news/call-services-center-looking-to-hire-50-55-cnas-in-grand-junction.aspx smartphone according to the company website startek has been working with chartspan through its hamilton ohio office but the company wanted to expand its reach to the west coast and the grand junction |
| ulster bank signs on with new service for deaf customers /view/contact-center-news/ulster-bank-signs-on-with-new-service-for-deaf-customers-2.aspx smartphone via a secure video call this call provides them with the services of a british sign language interpreter who acts as a third party to facilitate real time conversations between the customer |
| Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability /view/contact-center-news/zappix-announced-an-enhanced-visual-ivr-with-mobile-video-and-image-upload.aspx smartphone moishe&rsquos is a full service moving storage and hospitality business and now the first moving company to fully utilize not only a visual ivr mobile on demand service but now also adding t |
| Ulster Bank ‘Signs On’ with New Service for Deaf Customers /view/contact-center-news/ulster-bank-signs-on-with-new-service-for-deaf-customers.aspx smartphone via a secure video call this call provides them with the services of a british sign language interpreter who acts as a third party to facilitate real time conversations between the customer |
| DT University Research Shows Calls to Businesses up 58% on Cyber Monday 2017 /view/contact-center-news/dt-university-research-shows-calls-to-businesses-up-58-on-cyber-monday-2017.aspx smartphone led mobile devices make up 54 of web visits and 37 of online sales on black friday 2017 adobe also found that through 10 p m on cyber monday 2017 smartphones accounted for 40 of website visi |
| LanguageLine Solutions Wins Gold in Best in Biz Awards 2017 /view/contact-center-news/languageline-solutions-wins-gold-in-best-in-biz-awards-2017.aspx smartphone or pc insight replaced the need for phone lines or specialized equipment when it was released a year ago every insight session is natively encrypted which ensures privacy and eliminates the |
| Sennheiser Launches Centry Mobile /view/contact-center-news/sennheiser-launches-centry-mobile.aspx smartphone or tablet and we have created our new century&trade mobile variants to optimize this dynamic environment explained andreas bach president of sennheiser communications with the sound performa |
| Your Customers Still Want a Human Interaction on the Phone /company/blog/vaspian/?id=4579c335-7864-46b5-9ff1-2a68fd7dac5e smartphone owners say they use their devices at least five times every day to call businesses family and friends by comparison the same study showed that just 20 percent of people say they use their sm |
| RingCentral Expands Google Integration to Include Native Gmail /company/blog/ringcentral/?id=258aecdf-450e-41a0-9c12-bbe4668b4d88 smartphone or tablet into a powerful tool that surfaces contextual information within an email it&rsquos now possible to access and message your contacts within the context of your email conversations |
| Ministers Launch Text Mobile Location Rescue Service /view/contact-center-news/ministers-launch-text-mobile-location-rescue-service.aspx smartphone the device automatically activates its location service during the first 25 seconds of the call and attempts to establish its position google&rsquos built in location services used by apps s |
| Krishna Tops in Using 1100, CM Connect Service /view/contact-center-news/krishna-tops-in-using-1100-cm-connect-service.aspx smartphone application in april apart from the department level services like puraseva and others people can either dial 1100 or install kaizala to lodge complaints against corrupt officials report poo |
| IMT-Vislink Now Using Freshdesk for Customer Service /view/contact-center-news/imt-vislink-now-using-freshdesk-for-customer-service.aspx smartphone history of repair information in one place manuals on the home page and internal key performance indicators to manage open cases contactcenterworldposted by veronica silva cusi news correspo |
| Taking VIVR to the Next Level with Progressive Web Apps /company/blog/dialogic/?id=91c84f07-27dc-4071-b234-15624bf52b70 for many years native mobile apps have been the best way for a company perhaps like yours to get into your customer&rsquos hands&hellip literally with the touch of an icon smartphone users can load an |
| Using Chat Programs for Payments /company/blog/dialogic/?id=296277f8-cdeb-4799-bcfb-7cca9670ff76 mobile payment has been around for some time in some cases there are mobile apps you can download from your bank allowing you to do with your smartphone whatever you can do online there are |
| Elisiontec Announced Remote Agent Feature to Benefit Call Centers and Customer Support Centers /view/contact-center-news/elisiontec-announced-remote-agent-feature-to-benefit-call-centers-and-customer.aspx smartphone the agent can work on inbound or outbound calling campaign as well as on a blended campaign as the indian call centers have to adhere to the rules and regulation of trai elisiontec further s |
| Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired. /view/contact-center-news/zappix-announces-customer-service-visual-ivr-solution-for-the-hearing-impaired..aspx smartphone or computer screen the zappix mobile on demand solution allows all service providers to enable customers with hearing loss to utilize zappix visual ivr and on demand smart app instead o |
| Yamaha YVC-1000MS USB Audio System is Now Skype for Business Certified! /company/blog/voipsupply/?id=12ac8fac-696b-4699-8ab1-c24f7a0871f8 smartphone to support teleconferencing audio in out to the video conference system to support video conferencing we are so excited to see that the yvc 1000ms made another milestone to become a truly ea |
| Making Mobile Customer Engagement Apps On-Demand with a Visual IVR /company/blog/dialogic/?id=85ae9064-f2c9-4065-8846-c0cb1037f350 smartphone real estate is scarce over half of smartphone users 62 to be exact download less than 2 apps per month and on the average almost half don&rsquot download any apps 2016 mobile app report so h |
| Metro Bank Engages Employees for Better Customer Service /view/contact-center-news/metro-bank-engages-employees-for-better-customer-service-with-nice-workforce.aspx smartphone application for mobile access to wfm scheduling features nice workforce management both the enterprise nice wfm and evolve solutions will provide metro bank with the cloud based agility nece |
| DialogTech Integrates With Facebook and Instagram /view/contact-center-news/dialogtech-empowers-facebook-and-instagram-advertisers-to-optimize-roi-with.aspx smartphone users they are an important step in the customer journey for many of social media&rsquos biggest advertisers including businesses in automotive travel financial services retail and tech said |
| A good CX is the incubator for innovation /company/blog/kellyoutsourcingandconsultinggroup/?id=a6b906a3-d384-4128-932f-0b4d9bf1de94 smartphone in 2016 the deloitte 2016 global mobile consumer survey showed that 10 percent of 18 to 24 year olds and 21 percent of 25 to 34 year olds use mobile payments in store on a weekly basis t |
| How an On-Call Answering Service Can Build Your Business /company/blog/mapcommunications/?id=ff8cff1b-eece-4051-99ee-480fd01ed39e smartphone enabled world that&rsquos no longer a viable option customers have been conditioned by social media and other technologies to expect near instant answers to their queries if they have an imp |
| Why does your contact center exist? /company/blog/kellyoutsourcingandconsultinggroup/?id=94628f12-cec9-4904-abba-433a1f9fca20 smartphone based home security app that&rsquos much easier to set up and manage than a traditional security system but what happens if the sneakers are delivered in the wrong size or color or if you ru |
| Amazon phones to become a reality soon /company/blog/integratedtelemanagementservices/?id=9c5fa034-241d-4b83-8910-bd7e6929458b smartphone but it failed to set the mobile phone market ablaze based on the company&rsquos recent voice controlled phone patent they are developing a smarter and more practical wireless phone technolog |
| How to Manage Running Applications on the Grandstream GXV3275 /company/blog/voipsupply/?id=8249481e-67c4-46a3-904c-5808c183b4ba what if i asked you what your most important piece of technology is you would have to say your smartphone right smartphones have become an essential part of our lives they are almost an extension of ou |
| 10 Must-Have Portable Speakerphones for Road Warriors /company/blog/voipsupply/?id=94176af2-46fb-4930-9903-cbd515e1564d smartphone into a lifelike conferencing device check out the p620 datasheet 2 jabra speak 510 uc jabra&rsquos speak 510 speakerphone allows you to make conference calls anywhere on the road with |
| ManageEngine Adds Remote Troubleshooting to Mobile Device Manager Plus /view/contact-center-news/manageengine-adds-remote-troubleshooting-to-mobile-device-manager-plus.aspx smartphone users globally said mathivanan venkatachalam director of product management for mobile device manager plus at manageengine when faced with device problems employees don&rsquot want to spend |
| Mark Cordeiro /profile/mark.cordeiro/ purple communications provides a high quality video relay service vrs available from multiple platforms – tv desktop laptop tablet and smartphone vrs is a free service for deaf and hard of hearing cust |
| How Messaging Is Transforming the Customer Experience /company/blog/liveperson/?id=da1f7b4d-1d9d-4a02-9125-a98b691c62b5 smartphone changed all that and today pixels and not voice are the main way we connect with brands so why are voice based call centers which employ nearly 10 million people globally and are incredibly |
| Doxim Announces the General Availability of Self-Serve Portlets for Account Opening /view/contact-center-news/doxim-announces-the-general-availability-of-self-serve-portlets-for-account.aspx smartphone and tablet support to facilitate applications on the go customers can simply log on to their financial institution&rsquos website or mobile online banking tool and apply for an account a loa |
| Is It Over for SMS? /company/blog/dialogic/?id=7be31d92-814a-4ca6-91c0-1e69e6f517df smartphone and not everyone is on the same ip messaging service but everyone can get an sms additionally we are seeing a resurgence of sms due to iot as sms can send messages to and from non smar |
| Why Hosted PBX Is The Best Solution For Remote Teams /company/blog/net2phone/?id=6e088b25-a426-4795-80b8-db458cf68617 smartphone but it&rsquos taken a long time for the technology to reach the point where we are now &ndash that is according to a recent study by yougov omnibus where 54 of office workers are working rem |
| Telcos Slammed for Selling $200-a-month Phone Plans to People on Welfare /view/contact-center-news/telcos-slammed-for-selling-200-a-month-phone-plans-to-people-on-welfare.aspx smartphone a tablet and a two year contract for 90 a month she told the sales representative she was computer illiterate and did not know how to use a tablet no problem said the representative &ndash s |
| Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience /view/contact-center-news/zendesk-and-fabric-bring-customer-service-to-mobile-app-development-and-experience.aspx smartphone service and engagement need to be embedded everywhere for the best customer support experience customers demand an intuitive and quick support experience on every channel and brands that don |
| 4 Reasons Inbound Calls Drive Your Business /company/blog/marchex/?id=15c0e9a1-2d0a-484a-89a3-601418983a36 customers are becoming more tech savvy omnichannel consumers use every device and resource available to them throughout the shopping journey with smartphone usage on the rise customers don&rsquot just |
| Radish Systems New Patent Solves Problem of Irritated Customers /view/contact-center-news/radish-systems-new-patent-solves-problem-of-irritated-customers.aspx smartphone have a pre installed app or expect anything other than a voice only call it also covers new system configurations for businesses resulting in even faster deployment and easier integration of |
| SugarCRM Wants its Customers to Create their Own Unique Mobile CRM Experience /view/contact-center-news/sugarcrm-wants-its-customers-to-create-their-own-unique-mobile-crm-experience.aspx contactcenterworld cupertino ca usa apr 5 2017 sugarcrm inc a provider of crm solutions announced a number of new features to sugar mobile its app for smartphone and tablet crm users the crm industry i |
| DVT Delivers Turnkey Mobility App for Pivotal Data /view/contact-center-news/dvt-delivers-turnkey-mobility-app-for-pivotal-data.aspx smartphone application to seamlessly extend the functionality of the company desktop telephony systems to a user mobile phone one of the drivers for the softphone app was a project for a major telco th |
