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ContactCenterWorld - Definition
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Phrase: Agent Status
Definition:
The current status of an agent, such as Available, Busy, Unavailable, After Call Work, Off-Phone Work, etc.
ContactCenterWorld - Search Results
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Your search for 'Agent Status' has returned 11 search results
February 25, 2021 4:31 PM
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Your search for 'Agent Status' has returned 11 search results
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February 25, 2021 4:31 PM
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| Agent Status /define.aspx?id=713543ae1e3345b0b654bd1c86471362 the current status of an agent such as available busy unavailable after call work off phone work etc |
| fuze expands nice incontact partnership to enhance contact center offerings /view/contact-center-news/fuze-expands-nice-incontact-partnership-to-enhance-contact-center-offerings.aspx status of and quickly connect to the right subject matter expert to best assist the customer&ndash&ndashultimately enhancing contact center agent productivity providing customers with superior us |
| Snaps, Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite /view/contact-center-news/snaps-the-1-conversational-automation-platform-for-ecommerce-now-available-on.aspx status of an order initiate a conversation in sms and if necessary be seamlessly connected to talk with a live agent before being handed off snaps solution is able to automate the initial steps of a se |
| Consilium Software’. and Oracle Integrate and Now Available in the Oracle Cloud Marketplace /view/contact-center-news/consilium-softwares-uniagent-is-integrated-with-oracle-service-cloud-and-now.aspx agent cti crm connector for oracle service cloud has achieved integrated with oracle cloud status and is now available in the oracle cloud marketplace offering added value to oracle service cloud custo |
| What Contact Center KPIs Are on Your Dashboard? /view/contact-center-article/what-contact-center-kpis-are-on-your-dashboard.aspx shelby faris contactcenterworld in our last few blogs we discussed some real time key performance indicators kpis also known as metrics that supervisors use on a daily basis to monitor the status and p |
| Boost Customer Experience by Utilizing Service KPI Insights /view/contact-center-article/boost-customer-experience-by-utilizing-service-kpi-insights.aspx agent kpis and team kpis that your contact center should be tracking we also covered the real time metrics that supervisors use on a daily basis to monitor the status and productivity of their agents t |
| How Michael's Saved $47,000 in 3 Months with Visual IVR /view/contact-center-case-study/how-michaels-saved-47000-in-3-months-with-visual-ivr.aspx status calls while traditional ivr is helpful in providing consumers with a self service option the adoption rate is very low and 60 70 of calls end up with an agent the other trend impacting customer |
| Raising the Status of Outbound Dialling in Contact Centres – a Two-point Plan /view/contact-center-article/raising-the-status-of-outbound-dialling-in-contact-centres-a-two-point-plan.aspx contactcenterworld outbound dialling sometimes has a dubious reputation but used properly is a powerful outreach tool the trick is to embed it firmly into agent culture and the customer journey in this |
| Teleopti Collaborates With Microsoft /view/contact-center-news/teleopti-leads-cloud-wfm-space-with-strengthened-microsoft-collaboration-and.aspx contactcenterworld stockholm sweden jan 16 2018 teleopti a provider of agent engaging workforce management wfm solutions is strengthening its presence in the cloud wfm space through an extended partner |
Raj Wadhwani | ContactCenterWorld.com
awesome gala and awards
February 25, 2021 12:29 PM ESTClint Waltman | Ec3
Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!
February 26, 2021 1:40 AM EST