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ContactCenterWorld - Definition

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Phrase: Agent Status

Definition:

The current status of an agent, such as Available, Busy, Unavailable, After Call Work, Off-Phone Work, etc.

ContactCenterWorld - Search Results

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Agent Status
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the current status of an agent such as available busy unavailable after call work off phone work etc

Local Measure Joins AWS ISV Accelerate Program to Drive Sales of Contact Center Agent Desktop
/view/contact-center-news/local-measure-joins-aws-isv-accelerate-program-to-drive-sales-of-contact-center.aspx
agent desktop purpose built for amazon connect an omnichannel cloud contact center that helps businesses provide superior customer service at a lower cost local measure ceo jonathan barouch commented w

Fuze Expands NICE inContact Partnership to Enhance Contact Center Offerings
/view/contact-center-news/fuze-expands-nice-incontact-partnership-to-enhance-contact-center-offerings.aspx
status of and quickly connect to the right subject matter expert to best assist the customer&ndash&ndashultimately enhancing contact center agent productivity providing customers with superior us

Snaps, Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite
/view/contact-center-news/snaps-the-1-conversational-automation-platform-for-ecommerce-now-available-on.aspx
status of an order initiate a conversation in sms and if necessary be seamlessly connected to talk with a live agent before being handed off snaps solution is able to automate the initial steps of a se

Westcon Becomes RingCentral Platinum Partner
/view/contact-center-news/westcon-becomes-ringcentral-platinum-partner.aspx
status as one of ringcentral&rsquos most strategic partners this news follows the announcement earlier this year that westcon is now a master agent for ringcentral in the uk and ireland making the valu

Consilium Software’. and Oracle Integrate and Now Available in the Oracle Cloud Marketplace
/view/contact-center-news/consilium-softwares-uniagent-is-integrated-with-oracle-service-cloud-and-now.aspx
agent cti crm connector for oracle service cloud has achieved integrated with oracle cloud status and is now available in the oracle cloud marketplace offering added value to oracle service cloud custo

What Contact Center KPIs Are on Your Dashboard?
/view/contact-center-article/what-contact-center-kpis-are-on-your-dashboard.aspx
shelby faris contactcenterworld in our last few blogs we discussed some real time key performance indicators kpis also known as metrics that supervisors use on a daily basis to monitor the status and p

Boost Customer Experience by Utilizing Service KPI Insights
/view/contact-center-article/boost-customer-experience-by-utilizing-service-kpi-insights.aspx
agent kpis and team kpis that your contact center should be tracking we also covered the real time metrics that supervisors use on a daily basis to monitor the status and productivity of their agents t

Leading Your Contact Center Team with Metrics
/view/contact-center-article/leading-your-contact-center-team-with-metrics.aspx
agent kpis that your contact center should be tracking we covered the real time metrics that supervisors use on a daily basis to monitor the status and productivity of their agents this time we&rsquoll

How Michael's Saved $47,000 in 3 Months with Visual IVR
/view/contact-center-case-study/how-michaels-saved-47000-in-3-months-with-visual-ivr.aspx
status calls while traditional ivr is helpful in providing consumers with a self service option the adoption rate is very low and 60 70 of calls end up with an agent the other trend impacting customer

Raising the Status of Outbound Dialling in Contact Centres – a Two-point Plan
/view/contact-center-article/raising-the-status-of-outbound-dialling-in-contact-centres-a-two-point-plan.aspx
contactcenterworld outbound dialling sometimes has a dubious reputation but used properly is a powerful outreach tool the trick is to embed it firmly into agent culture and the customer journey in this