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ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Agent Status

Definition:

The current status of an agent, such as Available, Busy, Unavailable, After Call Work, Off-Phone Work, etc.


ContactCenterWorld - Search Results

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Your search for 'Agent Status' has returned 11 search results

Videos

Global Top Ranking Performers Awards - Best in the World 2020

February 25, 2021 4:31 PM

Raj Wadhwani | ContactCenterWorld.com

awesome gala and awards

February 25, 2021 12:29 PM EST

Clint Waltman | Ec3

Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!

February 26, 2021 1:40 AM EST
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9 Records Found

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Agent Status
/define.aspx?id=713543ae1e3345b0b654bd1c86471362
the current status of an agent such as available busy unavailable after call work off phone work etc
fuze expands nice incontact partnership to enhance contact center offerings
/view/contact-center-news/fuze-expands-nice-incontact-partnership-to-enhance-contact-center-offerings.aspx
status of and quickly connect to the right subject matter expert to best assist the customer&ndash&ndashultimately enhancing contact center agent productivity   providing customers with superior us
Snaps, Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite
/view/contact-center-news/snaps-the-1-conversational-automation-platform-for-ecommerce-now-available-on.aspx
status of an order initiate a conversation in sms and if necessary be seamlessly connected to talk with a live agent before being handed off snaps solution is able to automate the initial steps of a se
Consilium Software’. and Oracle Integrate and Now Available in the Oracle Cloud Marketplace
/view/contact-center-news/consilium-softwares-uniagent-is-integrated-with-oracle-service-cloud-and-now.aspx
agent cti crm connector for oracle service cloud has achieved integrated with oracle cloud status and is now available in the oracle cloud marketplace offering added value to oracle service cloud custo
What Contact Center KPIs Are on Your Dashboard?
/view/contact-center-article/what-contact-center-kpis-are-on-your-dashboard.aspx
shelby faris contactcenterworld in our last few blogs we discussed some real time key performance indicators kpis also known as metrics that supervisors use on a daily basis to monitor the status and p
Boost Customer Experience by Utilizing Service KPI Insights
/view/contact-center-article/boost-customer-experience-by-utilizing-service-kpi-insights.aspx
agent kpis and team kpis that your contact center should be tracking we also covered the real time metrics that supervisors use on a daily basis to monitor the status and productivity of their agents t
How Michael's Saved $47,000 in 3 Months with Visual IVR
/view/contact-center-case-study/how-michaels-saved-47000-in-3-months-with-visual-ivr.aspx
status calls while traditional ivr is helpful in providing consumers with a self service option the adoption rate is very low and 60 70 of calls end up with an agent the other trend impacting customer
Raising the Status of Outbound Dialling in Contact Centres – a Two-point Plan
/view/contact-center-article/raising-the-status-of-outbound-dialling-in-contact-centres-a-two-point-plan.aspx
contactcenterworld outbound dialling sometimes has a dubious reputation but used properly is a powerful outreach tool the trick is to embed it firmly into agent culture and the customer journey in this
Teleopti Collaborates With Microsoft
/view/contact-center-news/teleopti-leads-cloud-wfm-space-with-strengthened-microsoft-collaboration-and.aspx
contactcenterworld stockholm sweden jan 16 2018 teleopti a provider of agent engaging workforce management wfm solutions is strengthening its presence in the cloud wfm space through an extended partner

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