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StoreContactCenterWorld - Definition
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Phrase: Agent Status
Definition:
The current status of an agent, such as Available, Busy, Unavailable, After Call Work, Off-Phone Work, etc.
ContactCenterWorld - Search Results
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Your search for 'Agent Status' has returned 49 search results
48 Records Found
Your search for 'Agent Status' has returned 49 search results
Videos
| Talkdesk by Role: Contact Center Supervisors /company/blog/talkdesk/?id=52d40978-7722-4dae-8d18-b06dec300050 agent and supervisor tools and the flexibility to move between them at a moment&rsquos notice since a supervisor is primarily focused on managing the agents who are on calls with customers or prospects |
| Agent Status /define.aspx?id=713543ae1e3345b0b654bd1c86471362 the current status of an agent such as available busy unavailable after call work off phone work etc |
| Djibril Fall /profile.aspx?pid=75564dbc08504bfc8b9dceb0e0015494 ibex global solutions plc ibex global sénégal ibex global senegal ibex global sn i taught everything global ibex from agent i've climbed up the ladder to arrive at the status of operations manager |
| azur chooses velocity insurance and salesforce for customer satisfaction /view/contact-center-news/azur-reimagines-the-policyholder-experience-with-industry-cloud-software-for.aspx contactcenterworld san francisco ca usa july 2017 vlocity inc a cloud software company announced that azur a managing general agent mga specializing in the high net worth market in the u k has chos |
| New Talkdesk for Salesforce Feature: Omni-Channel Presence Sync /company/blog/talkdesk/?id=87413fb3-e517-4480-90ab-893f61e76cb0 for contact center teams managing agent workloads can be challenging it&rsquos not productive to overwork reps but at the same time it&rsquos wasteful to have too much idle time customer communications |
| outbound calling it's not the dial it's the conversation that counts /view/contact-center-article/outbound-calling-its-not-the-dial-its-the-conversation-that-counts.aspx agent assisted technology services as outlined in the following artile by connectleader vp of sales matt stanton we&rsquore fortunate to live in a time that has technology solutions for nearly everythi |
| InContact Agent gets an update /company/blog/goresponse/?id=c0d933bd-0e38-413e-b5ff-f1899c755528 incontact has revealed that its powerful incontact agent has received an upgrade enabling call centres and businesses to connect with employees partners and customers in new ways with an intuitive and |
| Dian Nurfarah /profile/dian.nurfarah/ takaful bhd aia berhad i work as call center just handle the inbound call from client and agent regarding the policy status about the coverage value detail and everything regarding the policy tq |
| Boost agent efficiency with Jabra and Cisco Finesse integration /company/blog/goresponse/?id=9a2bc9aa-04e2-4da7-8738-b53e24b7c598 status by simply touching a button on their headset this means that employees can focus on the task at hand instead of being distracted by new incoming calls there is also the option to begin recording |
| Three Irreplaceable Call Center Agent Skills /company/blog/monetsoftware/?id=449d5d55-b4c1-4da5-aed7-ed57e788995f agent who is cool under pressure it might mean the difference between keeping and losing those customers winning isn&rsquot everything &ndash it&rsquos the only thing i know we live in an era whe |
| Guest Blogger: Seven Call Stats That Every Dealer Needs to Know /company/blog/callrevu/?id=100b0625-d61f-476c-b9b9-d2a23a9439e9 sales callrevu analyzed data from 699 639 sales calls and found the following 32 of incoming calls never connected with an agent of these 7 of callers hung up when placed on hold 8 left a voice mail 8 |
| Six Tips for Improving Contact Handing Quality /company/blog/telstrat/?id=647835fa-f0d1-48eb-b213-8069d52b8df2 every contact center manager is concerned about agents maintaining their service quality standard consider these tips for ensuring your center achieves top line goals 1 monitoring and evaluating |
| What is After Call Work? /company/blog/talkdesk/?id=d6a0af0d-460a-4035-9602-da7b76e5eb16 agent status agent status is a call center feature that allows agents and reps to display their circumstance by picking from a pre created dropdown menu &ldquoafter call work&rdquo is a standard option |
| Five Customer Care Trends to Consider Implementing In Your Strategy /company/blog/infocision/?id=4a2064d0-5db7-4c50-8878-0d71862c588b agent may be seen as hardly worth the effort evaluate your company&rsquos existing level of self service offerings if your website isn&rsquot easily searchable and equipped with resources to address co |
| Allstate Agents: Is your phone system corporate compliant? /company/blog/fonality/?id=30dd7882-989b-4e4f-a7ee-48691c5f3d92 agent our eagent integration uses our patented web launcher to automatically pop any inbound or outbound call into eagent this allows for automatic record matching based on telephone number learn more |
| 4 Challenges of Call Center Coaching /company/blog/talkdesk/?id=93159b89-eb2c-4438-8dbd-5b0cc2b0c69c agent trainees supervisors typically have a holistic view of what their agents are doing at any given point live calls agent status etc however this information is only useful for live agent coaching s |
| FCR Assists Crucial to Win LiveHelpNow Customer Service Challenge /view/contact-center-news/fcr-assists-crucial-to-win-livehelpnow-customer-service-challenge.aspx contactcenterworldroseburg or usa may 12 2016 fcr a provider of outsourced live agent call center and business process solutions announced that it has assisted one of its clients crucial in winning |
| Setting context to conversations - the context center /company/blog/servion/?id=a556f38f-b100-4a4a-86b2-1049074fcf03 agent who asks you for the exact same details you are then redirected to another agent of the &lsquoconcerned department&rsquo where you have to repeat the whole list of details this can also hap |
| Messaging Poised to Redefine the Customer Experience /company/blog/247customer/?id=42432391-3386-4040-98d9-dca915189a05 agent within messenger along with easy escalation to a live chat agent when further assistance is needed in the past year we have witnessed the incredible evolution of messaging apps consumers can do e |
| New Feature: Automatic Away /company/blog/talkdesk/?id=f44e11a6-89ab-4d50-9b3d-c2f830f9fcbe agent availability is essential to proper call routing in talkdesk in order to avoid potential routing issues it&rsquos important that agents remember to regularly update their agent statuses this redu |
| Call Center Tracking: Why Tracking Results is Important /company/blog/electronicvoiceservices/?id=0d4383f2-d575-4359-b5b4-a5d2f7fdf49a agent will have control at the end of their call an agent will pick out a disposition or status for a call &ndash a statement about how the call ended while the cloud contact center comes with pre |
| 6 Tips to Succssful Call Center Reporting /company/blog/spectrumcorporation/?id=4658f33a-10d4-4160-93d1-c593fa5dede8 successful reporting in your contact center is something that helps you improve productivity increase revenue manage agent performance and adherence and reduce or eliminate the daily challenges h |
| Unified Contact Center Reporting - Visual Options /company/blog/spectrumcorporation/?id=53545371-c277-4314-8bae-66f3bb7b019d status information would be ideal on an agent desktop selecting the reporting option is a business decision and one that is usually made by determining which challenges and problems in the call c |
| 3CLogic Scores High Marks in Independent Customer Satisfaction Survey /view/contact-center-news/3clogic-scores-high-marks-for-second-year-running-in-independent-customer.aspx agent interface interactive voice response ivr platform reliability and dependability and business continuity disaster recovery to be ranked so highly by our customers for the second year running is a |
| Reporting Options /company/blog/spectrumcorporation/?id=70210517-e0a4-4174-8d9f-2fb45137d643 status as well as business information product and services news weather traffic and messages however what the manager might not consider is agent visibility and daily eye contact with the screen if th |
| CSI Releases Features and Licensing for Avaya Contact Center Customers /view/contact-center-news/csi-continues-releasing-unique-features-and-affordable-licensing-for-avaya.aspx status to influence our avaya cms real time reporting toolbar which pulls real time statistics from avaya cms into a virtual observer dashboard view which is differentiated for the agent for the superv |
| Contact Center Software Vendor Enhances Workforce Optimization Solution /view/contact-center-news/contact-center-software-vendor-enhances-workforce-optimization-solution.aspx status to influence our avaya cms real time reporting toolbar which pulls real time statistics from avaya cms into a virtual observer dashboard view which is differentiated for the agent for the superv |
| Plantronics Introduces New Headsets for Customer Service Centres /view/contact-center-news/plantronics-announces-new-high-performance-headsets-digital-processors-to-create.aspx agent agent monitoring of events ordering budgeting and inventory tracking for the supervisor particularly intriguing is the enablement of event tracking for things such as agent status when the headse |
| Netcall Integrates with Microsoft Lync to Resolve Customer Issues /view/contact-center-news/netcall-integrates-with-microsoft-lync-to-help-contact-centre-agents-resolve.aspx agent workspace as well as add context to any call transfer using instant messenger im harnessing all the benefits of microsoft lync&rsquos presence information liberty contact centre agents have acces |
| iPipeline Announces AgentOne Desktop Solution /view/contact-center-news/ipipeline-announces-agentone-desktop-solution-to-be-delivered-with-salesforce1.aspx agent facing tools &ndash including needs analysis illustrations electronic applications pending case status forms in force policies and salesforce1 platform functions said kevin kemmerer executive vic |
| Nexidia Announces Enhancements to Live Collection Assistant /view/contact-center-news/nexidia-announces-enhancements-to-live-collection-assistant.aspx agent behavior and maximize collections effectiveness while the call is in progress all while staying in compliance with rules and regulations with nexidia live collection assistant debt collection com |
| COLA Work-at-Home Staff Uses Interactive Intelligence Software /view/contact-center-news/cola-uses-interactive-intelligence-ip-communications-software-to-support-work-at.aspx agent capabilities of interactive intelligence group inc &rsquos nasdaq inin all in one ip communications software suite cic enabled our remote employees to see the precise status of every coworker &nd |
| Most Effective Call Centre Outsourcing Incentives /company/blog/selectvoicecom/?id=a2302835-6f9f-4490-8ff6-afd56d8e40ae status employees must be motivated and acknowledge with simple rewards 1 top performance award awards that recognize the top performing agents are both motivating and fulfilling such awards may be give |
| Semafone Achieves PA-DSS, PCI Level 1 Certification /view/contact-center-news/semafone-becomes-first-vendor-to-achieve-pa-dss-pci-level-1-certification-and-to.aspx contactcenterworldsurrey 27th may 2014 semafoner has achieved the highest level of pci payment card industry certification achieving the pci dss level 1 accredited service provider status confirming th |
| Consilium Software Announces Third Generation of UniAgent™ CRM /view/contact-center-news/consilium-software-announces-third-generation-of-uniagent-crm-2.aspx agent team productivity and reduce it overhead uniagent&trade leverages agents real time status to make the presence of agents and supervisors available across teams enabling faster access to the right |
| Consilium Software Announces Third Generation of UniAgent™ CRM /view/contact-center-news/consilium-software-announces-third-generation-of-uniagent-crm.aspx agent team productivity and reduce it overhead uniagent&trade leverages agents real time status to make the presence of agents and supervisors available across teams enabling faster access to the right |
| Truphone Calls for True Cloud Technology From New Voice Media /view/contact-center-news/truphone-calls-for-true-cloud-technology-from-new-voice-media.aspx status of mobile networks around the world truphone now benefits from immediate access to a customer&rsquos entire history of interactions from one screen and the ability to manage multiple languages i |
| Triplefin Opens New Call Center /view/contact-center-news/triplefin-opens-new-call-center-to-manage-its-patient-assistance-and.aspx digital monitors offer a platform to communicate key call metrics agent queue status and company news contactcenterworldposted by veronica silva cusi news correspondentsource http www marketwired com |
| WebCE /view/contact-center-case-study/webce.aspx agent productivity and improved organizational efficiency webce is a provider of continuing education courses each year webce delivers over 800 000 continuing education courses to licensed insurance pr |
| Sears - a service nightmare! /blog/raj.wadhwani/?id=23c296dd-de90-4393-a2a1-b04bbf195efe status was showing pending approval i thought this was odd so called them as it was due to be shipped to me by 30th nov and it was 27th when i placed the order i called the phone number on the email or |
| Why “Time-on-Task” Customer Service Makes So Much Sense /blog/onbrand24/?id=59098880-c23a-484d-808d-28f7a1034d9d agent is receiving full salary and benefits that&rsquos money out the window but there&rsquos a solution it&rsquos called the &ldquotime on task&rdquo billing model it means onl |
| Air Canada /blog/raj.wadhwani/?id=bffbdf43-8290-4fa0-a748-eb9853e55b19 status anyway as i had to check in online i paid this and thought i could find out at the airport when i dropped off my bags what the deal was i had 3 bags when i got to toronto pearso |
| Mohammed Suliman /profile.aspx?pid=0c5abc50da6443a0a7066cd3ba84b24f call center agent formerly mtc was the first mobile telecommunications company in the middle east when it started its operations in kuwait back in 1983 at the end of 2002 the company launched its expan |
| Contaque - The most innovative CRM /blog.aspx?uid=db4444f274a84d8fb03bf4f9e71dd23a&id=cb39b84d-96c9-4e96-a23b-9e885909c97e agent to maintain and dial on time the contacts which may lead to sure sales or in collection 2 a way where a agent can either seek help or transfer the call with crm and details and should know the st |
| Icon Fitness /blog/raj.wadhwani/?id=1fa05974-b593-43aa-83d4-f1a622c5006e status of the treadmill online it showed me it was open whatever that meant so i called the 1 800 number and got thru to a live agent quickly that was good i then explained what i was after and th |
| Everyone Wins When Employees Work at Home /view/contact-center-article/everyone-wins-when-employees-work-at-home.aspx agent employee &mdash whether in customer service sales or help desk &mdash is a key asset and retaining that asset is a must do outrigger hotels had over 100 agents in a denver contact center to serve |
| Rihab Noor /profile.aspx?pid=b86d0d01f8e84f86a19a179eaffc40ce contact center agent formerly mtc was the first mobile telecommunications company in the middle east when it started its operations in kuwait back in 1983 at the end of 2002 the company launched its ex |
| Charles Banks /profile.aspx?pid=b0cb21ba21574594aad0204e457426af purchasing agent the united states department of veterans affairs va is a government run military veteran benefit system with cabinet level status it is the united states government's second largest de |
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