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ContactCenterWorld - Definition
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Phrase: Agent Status
Definition:
The current status of an agent, such as Available, Busy, Unavailable, After Call Work, Off-Phone Work, etc.
ContactCenterWorld - Search Results
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Your search for 'Agent Status' has returned 31 search results
31 Records Found
Your search for 'Agent Status' has returned 31 search results
31 Records Found
| raising the status of outbound dialling in contact centres – a two point plan /view/contact-center-article/raising-the-status-of-outbound-dialling-in-contact-centres-a-two-point-plan.aspx contactcenterworld outbound dialling sometimes has a dubious reputation but used properly is a powerful outreach tool the trick is to embed it firmly into agent culture and the customer journey in this |
| Agent Status /define.aspx?id=713543ae1e3345b0b654bd1c86471362 the current status of an agent such as available busy unavailable after call work off phone work etc |
| teleopti collaborates with microsoft /view/contact-center-news/teleopti-leads-cloud-wfm-space-with-strengthened-microsoft-collaboration-and.aspx contactcenterworld stockholm sweden jan 16 2018 teleopti a provider of agent engaging workforce management wfm solutions is strengthening its presence in the cloud wfm space through an extended partner |
| Djibril Fall /profile/djibril.fall/ ibex global solutions plc ibex global sénégal ibex global senegal ibex global sn i taught everything global ibex from agent i've climbed up the ladder to arrive at the status of operations manager |
| 3clogic promoted to servicenow silver technology partner /view/contact-center-news/3clogic-promoted-to-servicenow-silver-technology-partner.aspx contactcenterworld rockville md usa oct 24 2017 3clogic a provider of cloud call center software for the enterprise market announced its recent promotion to silver technology partner status for service |
| Amir Atef /profile.aspx?pid=ca9eeccbcf814684ad714b473b519c8f boom gema name amir atef mohammed saad marital status single date of birth 01 04 1993my age 24 nationality egypt visa status salesman driving license light vehicle manual training |
| Talkdesk by Role: Contact Center Supervisors /company/blog/talkdesk/?id=52d40978-7722-4dae-8d18-b06dec300050 agent and supervisor tools and the flexibility to move between them at a moment&rsquos notice since a supervisor is primarily focused on managing the agents who are on calls with customers or prospects |
| Azur Chooses Velocity Insurance and Salesforce for Customer Satisfaction /view/contact-center-news/azur-reimagines-the-policyholder-experience-with-industry-cloud-software-for.aspx contactcenterworld san francisco ca usa july 2017 vlocity inc a cloud software company announced that azur a managing general agent mga specializing in the high net worth market in the u k has chos |
| New Talkdesk for Salesforce Feature: Omni-Channel Presence Sync /company/blog/talkdesk/?id=87413fb3-e517-4480-90ab-893f61e76cb0 for contact center teams managing agent workloads can be challenging it&rsquos not productive to overwork reps but at the same time it&rsquos wasteful to have too much idle time customer communications |
| Outbound Calling: It’s Not the Dial, It’s the Conversation that Counts /view/contact-center-article/outbound-calling-its-not-the-dial-its-the-conversation-that-counts.aspx agent assisted technology services as outlined in the following artile by connectleader vp of sales matt stanton we&rsquore fortunate to live in a time that has technology solutions for nearly everythi |
| InContact Agent gets an update /company/blog/goresponse/?id=c0d933bd-0e38-413e-b5ff-f1899c755528 incontact has revealed that its powerful incontact agent has received an upgrade enabling call centres and businesses to connect with employees partners and customers in new ways with an intuitive and |
| Dian Nurfarah /profile/dian.nurfarah/ takaful bhd aia berhad i work as call center just handle the inbound call from client and agent regarding the policy status about the coverage value detail and everything regarding the policy tq |
| Boost agent efficiency with Jabra and Cisco Finesse integration /company/blog/goresponse/?id=9a2bc9aa-04e2-4da7-8738-b53e24b7c598 status by simply touching a button on their headset this means that employees can focus on the task at hand instead of being distracted by new incoming calls there is also the option to begin recording |
| Three Irreplaceable Call Center Agent Skills /company/blog/monetsoftware/?id=449d5d55-b4c1-4da5-aed7-ed57e788995f agent who is cool under pressure it might mean the difference between keeping and losing those customers winning isn&rsquot everything &ndash it&rsquos the only thing i know we live in an era whe |
| Guest Blogger: Seven Call Stats That Every Dealer Needs to Know /company/blog/callrevu/?id=100b0625-d61f-476c-b9b9-d2a23a9439e9 sales callrevu analyzed data from 699 639 sales calls and found the following 32 of incoming calls never connected with an agent of these 7 of callers hung up when placed on hold 8 left a voice mail 8 |
| Six Tips for Improving Contact Handing Quality /company/blog/telstrat/?id=647835fa-f0d1-48eb-b213-8069d52b8df2 every contact center manager is concerned about agents maintaining their service quality standard consider these tips for ensuring your center achieves top line goals 1 monitoring and evaluating |
| What is After Call Work? /company/blog/talkdesk/?id=d6a0af0d-460a-4035-9602-da7b76e5eb16 agent status agent status is a call center feature that allows agents and reps to display their circumstance by picking from a pre created dropdown menu &ldquoafter call work&rdquo is a standard option |
| Five Customer Care Trends to Consider Implementing In Your Strategy /company/blog/infocision/?id=4a2064d0-5db7-4c50-8878-0d71862c588b agent may be seen as hardly worth the effort evaluate your company&rsquos existing level of self service offerings if your website isn&rsquot easily searchable and equipped with resources to address co |
| Allstate Agents: Is your phone system corporate compliant? /company/blog/fonality/?id=30dd7882-989b-4e4f-a7ee-48691c5f3d92 agent our eagent integration uses our patented web launcher to automatically pop any inbound or outbound call into eagent this allows for automatic record matching based on telephone number learn more |
| 4 Challenges of Call Center Coaching /company/blog/talkdesk/?id=93159b89-eb2c-4438-8dbd-5b0cc2b0c69c agent trainees supervisors typically have a holistic view of what their agents are doing at any given point live calls agent status etc however this information is only useful for live agent coaching s |
| FCR Assists Crucial to Win LiveHelpNow Customer Service Challenge /view/contact-center-news/fcr-assists-crucial-to-win-livehelpnow-customer-service-challenge.aspx contactcenterworldroseburg or usa may 12 2016 fcr a provider of outsourced live agent call center and business process solutions announced that it has assisted one of its clients crucial in winning |
| Setting context to conversations - the context center /company/blog/servion/?id=a556f38f-b100-4a4a-86b2-1049074fcf03 agent who asks you for the exact same details you are then redirected to another agent of the &lsquoconcerned department&rsquo where you have to repeat the whole list of details this can also hap |
| Messaging Poised to Redefine the Customer Experience /company/blog/247customer/?id=42432391-3386-4040-98d9-dca915189a05 agent within messenger along with easy escalation to a live chat agent when further assistance is needed in the past year we have witnessed the incredible evolution of messaging apps consumers can do e |
| New Feature: Automatic Away /company/blog/talkdesk/?id=f44e11a6-89ab-4d50-9b3d-c2f830f9fcbe agent availability is essential to proper call routing in talkdesk in order to avoid potential routing issues it&rsquos important that agents remember to regularly update their agent statuses this redu |
| Call Center Tracking: Why Tracking Results is Important /company/blog/electronicvoiceservices/?id=0d4383f2-d575-4359-b5b4-a5d2f7fdf49a agent will have control at the end of their call an agent will pick out a disposition or status for a call &ndash a statement about how the call ended while the cloud contact center comes with pre |
| 3CLogic Scores High Marks in Independent Customer Satisfaction Survey /view/contact-center-news/3clogic-scores-high-marks-for-second-year-running-in-independent-customer.aspx agent interface interactive voice response ivr platform reliability and dependability and business continuity disaster recovery to be ranked so highly by our customers for the second year running is a |
| CSI Releases Features and Licensing for Avaya Contact Center Customers /view/contact-center-news/csi-continues-releasing-unique-features-and-affordable-licensing-for-avaya.aspx status to influence our avaya cms real time reporting toolbar which pulls real time statistics from avaya cms into a virtual observer dashboard view which is differentiated for the agent for the superv |
| Contact Center Software Vendor Enhances Workforce Optimization Solution /view/contact-center-news/contact-center-software-vendor-enhances-workforce-optimization-solution.aspx status to influence our avaya cms real time reporting toolbar which pulls real time statistics from avaya cms into a virtual observer dashboard view which is differentiated for the agent for the superv |
| WebCE /view/contact-center-case-study/webce.aspx agent productivity and improved organizational efficiency webce is a provider of continuing education courses each year webce delivers over 800 000 continuing education courses to licensed insurance pr |
| Mohammed Suliman /profile.aspx?pid=0c5abc50da6443a0a7066cd3ba84b24f call center agent formerly mtc was the first mobile telecommunications company in the middle east when it started its operations in kuwait back in 1983 at the end of 2002 the company launched its expan |
| Rihab Noor /profile.aspx?pid=b86d0d01f8e84f86a19a179eaffc40ce contact center agent formerly mtc was the first mobile telecommunications company in the middle east when it started its operations in kuwait back in 1983 at the end of 2002 the company launched its ex |
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