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ContactCenterWorld - Definition
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Phrase: Content Analytics
Definition:
This is the process of evaluating website content to ensure that it corresponds with the desires of the target market. Can also be used with non web based systems to analyze content.
ContactCenterWorld - Search Results
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Your search for 'Content Analytics' has returned 43 search results
43 Records Found
Your search for 'Content Analytics' has returned 43 search results
43 Records Found
| support uk achieves silver accreditation in liquid voice new business partner programme /view/contact-center-news/support-uk-achieves-silver-accreditation-in-liquid-voices-new-business-partner.aspx contactcenterworld liquid voice a global provider of interaction recording quality management and analytics solutions has announced that support uk a supplier of business communications solutions has a |
| Plantronics Announced to Acquire Polycom for $2 Billion /company/blog/voipsupply/?id=bbef3830-57d4-448c-8eda-8e21f6ffc142 content communication collaboration this acquisition is expected to close by the end of the third quarter of 2018 with a cash and stock transaction valued at 2 billion this acquisition deal will allow |
| Content Analytics /define.aspx?id=7594684e26784597b3b67593e234f4ba this is the process of evaluating website content to ensure that it corresponds with the desires of the target market can also be used with non web based systems to analyze content |
| Chris O'Brien /profile/chris.obrien/ digital content manager aspect software contact center and workforce optimization solutions engage consumers empower agents improve quality and lower the cost of delivering remarkable experiences our c |
| MeaningCloud /company/meaningcloud.aspx meaningcloud is the easiest most powerful and most affordable way to extract the meaning of any kind of unstructured content from social conversations to internal files use its plug ins to easily perfo |
| Speech Analytics Provider VoiceBase Announces Amazon Connect Integration /view/contact-center-news/speech-analytics-provider-voicebase-announces-amazon-connect-integration.aspx san francisco ca usa nov 29 2017 today voicebase a provider of speech analytics for the cloud and a member of the amazon web services aws partner network apn announced an integration for amazon connect |
| Amanda Smith /profile.aspx?pid=2e128110cc2c4f5c90e94a412c6328cc associate product manager voziq is washington d c based company which offers customer experience analytics solutions and services to contact centers driven by proprietary analytics technology these sol |
| Bringing Predictive Analytics to the Call Center. /view/contact-center-news/bringing-predictive-analytics-to-the-call-center..aspx contactcenterworld premium news voicesense an israel based technology company is looking to improve the speech analytics used in enterprise call centers today voicesense introduced its seal speech ente |
| Mining Emergency Calls to Improve Responses /view/contact-center-news/mining-emergency-calls-to-improve-responses.aspx analytics to understand the actual context of the emergency calls and compare the conversations to pre scripted content to provide call center directors with feedback for modifying training or response |
| Introducing Caller-Based Audience Targeting /company/blog/marchex/?id=d7cbcc58-26e2-4af4-9d76-8c34fffb6e31 earlier this year we brought you marchex speech analytics and the adoption from our customers was exceptional today i couldn&rsquot be more excited to follow up with another industry first &ndash march |
| Marchex Announces New Integrations in Adobe Analytics Cloud /view/contact-center-news/marchex-announces-new-integrations-in-adobe-analytics-cloud-to-dr.aspx contactcenterworld seattle wa usa july 6 2017 marchex nasdaq mchx a mobile advertising analytics company announced new integrations with adobe analytics cloud to enable marketers to both increase sales |
| Yorkshire Building Society Selects Capriza to Drive Mobile Customer Experience /view/contact-center-news/major-uk-mortgage-and-savings-provider-selects-capriza-to-drive-mobile-customer.aspx analytics and based on conversations with customers the society&rsquos management team recognised the need for enhanced digital and mobile capabilities as more customers wanted to connect and apply for |
| Ceska pojistovna Turns to IBM to Personalize its Offer for Customers /view/contact-center-news/ceska-pojistovna-turns-to-ibm-to-personalize-its-offer-for-customers.aspx content analytics to extract new insights from unstructured data as the insurance industry grows increasingly competitive market leadership depends more than ever on offering a responsive personalized |
| Salesforce vs SugarCRM: Comparing CRM Providers /company/blog/conversational/?id=529e3cc7-1245-4644-ba4f-ccd037e86bc3 content yes predicitve analytics yes bi directional crm syncing yes event management yes create invoices yes create quotes yes split testing yes create membership sit |
| Content Guru Partners to Deliver Verint Solutions in the Cloud /view/contact-center-news/content-guru-partners-to-deliver-verint-solutions-in-the-cloud.aspx madeleine keenan contactcenterworldverintr systems inc nasdaq vrnt announced a global partnership with content guru a communications integration&trade provider in which content guru will deliver verint |
| Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors /view/contact-center-news/content-guru-ranked-as-one-of-the-leading-worldwide-cloud-contact-centre-vendors.aspx contactcenterworld bracknell uk jan 23 2017 content guru has been ranked within the top handful of largest cloud based contact centre infrastructure vendors in europe and worldwide by number of seats a |
| Jeanne Landau /profile/jeanne.landau/ director of marketing callfinder is an affordable and flexible cloud based recording and phonetic indexing speech analytics solution that allows businesses to easily record categorize and analyze custo |
| Nuance Integrates More AI into Automotive Assistant for Passengers /view/contact-center-news/nuance-integrates-more-ai-into-automotive-assistant-for-passengers.aspx analytics automakers are redefining innovation in the hmi with conversational automotive assistants that bring artificial intelligence behind the wheel said arnd weil senior vice president automotive n |
| Glassbox Launches Digital Experience Performance Analytics Solution /view/contact-center-news/glassbox-launches-digital-experience-performance-analytics-solution-for-precise.aspx contactcenterworld london uk nov 18 2016 glassbox digital launches its digital experience performance analytics depa for a unified view of channel performance kpi and digital business metrics with cust |
| 8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & Sullivan /company/blog/8x8/?id=9f8d885d-3647-4a62-be96-aabf664c959a http media blubrry com 8x8 p content blubrry com 8x8 s1e3 nancy jamison v2 mp3 podcast play in new window download subscribe to the 8x8 podcast on itunes recently i chatted with nancy jamison principal |
| Business Systems customers named Finalists for the European Contact Centre and Customer Service Awards /company/blog/businesssystemsuk/?id=42bd88a4-11dd-4c75-a00a-ecab297798dc analytics solution to obtain better customer insight and optimise their processes with speech analytics they were able to turn the centre&rsquos 2 6 million spoken interactions that take place between |
| Elodie Vignon /profile/elodie.vignon/ program manager cisco provides unified customer contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content rich customer centric e |
| Salesforce Marketing Cloud Named a Leader by Independent Research Firm /view/contact-center-news/salesforce-marketing-cloud-named-a-leader-by-independent-research-firm.aspx content analytics and reporting security and support of distributed business models are top notch salesforce also boasts the most satisfied customers we surveyed customers are more empowered than ever |
| NICE Actimize Signs Agreement with Tableau /view/contact-center-news/nice-actimize-signs-agreement-with-tableau-and-launches-visual-analytics-solution.aspx analytics solution to offer visualization and deeper insights into an organization&rsquos financial crime and compliance risks nice actimize will roll out its visual analytics solution&rsquos packaged |
| B2B Lead Generation: Part 1 - Utilising customer persona to improve your lead generation /company/blog/thetelemarketingcompany/?id=5f959f1e-f329-4303-bd8f-1d6ec926da94 content target outbound activities and drive high quality lead generation can bring real value to a business what is a customer persona a persona is basically a snapshot of your ideal customer based on |
| Putting marketing influence deep into the sales cycle with prescriptive analytics /company/blog/responsetap/?id=c06ffaa3-7005-424b-b666-4137915a92fa imagine you are planning your campaign identifying which content and messaging works at each touchpoint and when for example when do you push features and benefits or just hit visitors with products an |
| Calabrio Announces New Vice President of Marketing /view/contact-center-news/calabrio-announces-new-vice-president-of-marketing.aspx contactcenterworldminneapolis mn usa may 4 2016 calabrio a provider of customer engagement and analytics software has hired experienced saas and b2b marketing executive rebecca martin to serve as vice |
| 5 Ways Retailers Can Engage Customers on Social Media /company/blog/startek/?id=3e77bb39-43ea-4cb2-b66f-f8fe8fa45a5a content including product updates company news and relevant industry trends check integrated platform analytics to determine the best times to reach and engage with the target audience and maintain con |
| The Three Most Important Questions to Ask About the Future of Customer Service /view/contact-center-article/the-three-most-important-questions-to-ask-about-the-future-of-customer-service.aspx analytics are the only way workforce management can effectively and efficiently tackle any degree of call volume lose prediction and you&rsquove lost the game &ndash not to mention your customers but w |
| Accenture Announces New Digital Portal Launch /view/contact-center-news/accentures-new-digital-portal-helps-product-developers-and-engineers-accelerate.aspx content epic portal consolidates large amounts of product development data from multiple enterprise systems in a single organized view reducing the time needed for product developers to search for this |
| AutoAlert Acquires Customer Experience Software Provider MotoFuze /view/contact-center-news/autoalert-acquires-customer-experience-software-leader-motofuze.aspx content management and predictive analytics tapping into these capabilities will allow autoalert customers to deliver increasingly customized offers to individual in market consumers autoalert and moto |
| IDC MarketScape Names IMS Health a Global Leader /view/contact-center-news/idc-marketscape-names-ims-health-a-global-leader-in-life-sciences-sales-and.aspx content creation opportunity assessment competitive intelligence knowledge management services social media analytics and forecasting as a service we&rsquore very pleased with this acknowledgment of ou |
| China's Telematics Services Market Shows Rapid Growth /view/contact-center-news/strategy-analytics-chinas-telematics-services-market-shows-rapid-growth.aspx contactcenterworldboston ma usa oct 21 2015 strategy analytics latest report china telematics service provider landscape profiles six major companies in this market illustrating the opportunities in th |
| Speech Analytics: The Technology Behind the Magic /view/contact-center-article/speech-analytics-the-technology-behind-the-magic.aspx analytics technologies for the first time must understand the underlying technologies and how they will best support business requirements phonetic indexing phonetic indexing technologies generate a ti |
| The Unstructured Content Conundrum /view/contact-center-article/the-unstructured-content-conundrum.aspx analytics or upgrades of course alternative sources such as self service websites and e mail input could be consulted but most of the conversations between a company and its customers remain verbal but |
| Nichols Dollar Saver Improves Customer Engagement with Birdzi’s Applications /view/contact-center-news/nichols-dollar-saver-improves-customer-engagement-with-birdzis-location-analytics.aspx contactcenterworldiselin n j usa july 14 2015 birdzi a provider of location analytics and mobile applications for personalized shopper engagement announced that nichols dollar saver an independent groc |
| Foxtons Selects CallMiner to Improve Agent Performance and Customer Service /view/contact-center-news/foxtons-selects-callminer-to-improve-agent-performance-and-customer-service.aspx contactcenterworldnottingham england july 14 2015 callminer provider of customer satisfaction for interaction analytics solutions and foxtons a real estate agency based in london and the south east of |
| Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection /view/contact-center-news/transversal-enables-personalized-customer-service-content-with-netbiscuits-device.aspx content with netbiscuits device detectiontransversal a global provider of web self service and contact centre knowledge base solutions announces it has selected netbiscuits device detection tool to hel |
| Transversal Selects Netbiscuits Device Detection /view/contact-center-news/transversal-selects-netbiscuits-device-detection.aspx content at its clients&rsquo customers transversal wanted to take a more personalised and intuitive approach anticipating what customers are likely to be looking for based on their device and content a |
| Teradata Selects Urban Airship as Integration Partner /view/contact-center-news/teradata-selects-urban-airship-as-integration-partner-for-customer-interaction.aspx contactcenterworldportland or may 6 2015 urban airship a mobile engagement platform and teradata marketing applications a division of teradata corp a data analytics and marketing applications company a |
| PanTerra Networks Announces Real-Time Business Analytics Capabilities /view/contact-center-news/panterra-networks-announces-industrys-first-real-time-business-analytics.aspx contactcenterworldsanta clara ca dec 17 2014 panterra networks a provider of unified cloud services for mid market enterprises announces its unified business analytics offering for the mid market the s |
| Customer Feedback or How to Make Customers Happy /view/contact-center-article/customer-feedback-or-how-to-make-customers-happy.aspx content analytics e learning recording wfm and crm it is easier to maintain customers through good service than to win disappointed ex customers back therefore investments in infrastructure and human r |
| TO THE NEW /company/to-the-new.aspx to the new is asia leading internet products and solutions company that is accelerating disruption in the digital space with its social and mobile first approach in analytics social crm digital video c |
