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Phrase: Content Analytics

Definition:

This is the process of evaluating website content to ensure that it corresponds with the desires of the target market. Can also be used with non web based systems to analyze content.


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tech mahindra acquires strategic design consultancy mad pow
/view/contact-center-news/tech-mahindra-acquires-leading-strategic-design-consultancy-madpow.aspx
content strategy mobile app and web development design ops data science and analytics the boston area consultancy will offer a strong complement to tech mahindra&rsquos existing offerings and capabilit
the star online netcore smartech tie up empowers customer engagement
/view/contact-center-news/the-star-online-netcore-smartech-tie-up-empowers-customer-engagement.aspx
analytics and multi channel customer engagement suite the omni channel marketing automation will help the star online consolidate customer communications on a single platform and further orchestrate th
sas selects translations com globallink technology to launch thai website
/view/contact-center-news/sas-selects-translations.coms-globallink-technology-to-launch-thai-website.aspx
analytics and software services sas is taking significant steps to expand its presence in the asia pacific region specifically thailand it sought a partner who could ensure the messaging and tonality o
Content Analytics
/define.aspx?id=7594684e26784597b3b67593e234f4ba
this is the process of evaluating website content to ensure that it corresponds with the desires of the target market can also be used with non web based systems to analyze content
Amanda Smith
/profile.aspx?pid=2e128110cc2c4f5c90e94a412c6328cc
associate product manager voziq is washington d c based company which offers customer experience analytics solutions and services to contact centers driven by proprietary analytics technology these sol
AI-Powered Programs to Launch in 2019
/view/contact-center-news/ai-powered-programs-to-launch-in-2019.aspx
analytics and machine learning have the potential to be game changers in the detection and management of diabetes in the new year in partnership with the health ai analytics and engagement company memo
Accenture Helps Telefónica Transform the Customer Experience
/view/contact-center-news/accenture-helps-telefnica-transform-the-customer-experience.aspx
content customized for the individual customer accenture also helped telefónica introduce analytics across all digital channels and call centers to enable a better understanding of the customer t
Matalan Chooses ContentSquare to Enable Omnichannel Strategy
/view/contact-center-news/matalan-chooses-contentsquare-to-enable-omnichannel-strategy.aspx
contactcenterworld london uk nov 26 2018 matalan has chosen contentsquare&rsquos user experience ux analytics solution to enhance its online performance and help the digital teams including insight mar
NewVoiceMedia Wins Digital Innovation Award for Speech Analytics Solution
/view/contact-center-news/newvoicemedia-wins-digital-innovation-award-for-speech-analytics-solution.aspx
analytics solution it uses speech to text to transcribe calls and deliver intelligent content categorization for instant insight into common themes as well as data visualization for quick analysis and
Dynamic Yield and ContentSquare Announce Alliance
/view/contact-center-news/dynamic-yield-and-contentsquare-announce-alliance-for-powerful-visualization-of.aspx
analytics layer to easily tap into the meaningful signals and actions a user takes as they interact with each experience launched through dynamic yield insights gathered provide a clear picture of the
Clarabridge Unveils New Updates to the Clarabridge Banking Solution
/view/contact-center-news/clarabridge-unveils-new-updates-to-the-clarabridge-banking-solution.aspx
content and dashboards which include conversational analytics banking kpis banking categorisation models key indicators of loyalty such as effort emotion sentiment and intent said mark bishof ceo at cl
Adobe Accelerates Unveils Advancements to Magento Commerce Cloud
/view/contact-center-news/adobe-accelerates-experience-driven-commerce-with-major-advancements-to-magento.aspx
content management personalization and analytics solutions provides an offering for enterprises looking to deliver commerce experiences the company also unveiled an update of the magento platform to em
Adobe to Acquire Marketo
/view/contact-center-news/adobe-to-acquire-marketo.aspx
analytics content personalization advertising and commerce capabilities with marketo&rsquos lead management and account based marketing technology to provide b2b companies with the ability to create ma
Support UK Achieves Silver Accreditation In Liquid Voice's New Business Partner Programme
/view/contact-center-news/support-uk-achieves-silver-accreditation-in-liquid-voices-new-business-partner.aspx
contactcenterworld liquid voice a global provider of interaction recording quality management and analytics solutions has announced that support uk a supplier of business communications solutions has a
Plantronics Announced to Acquire Polycom for $2 Billion
/company/blog/voipsupply/?id=bbef3830-57d4-448c-8eda-8e21f6ffc142
content communication collaboration this acquisition is expected to close by the end of the third quarter of 2018 with a cash and stock transaction valued at 2 billion this acquisition deal will allow
Members Comment: What Contact Center Technology Or Other Innovation Excites You The Most Right Now?
/view/contact-center-executive-interview/members-comment-what-contact-center-technology-or-other-innovation.aspx
content continues below this message employee engagement awards now open enter your center and compete for this prestigious award to attract new staff and show investors and customers you are 1 in your
Contact Center Industry Executives Predict Technology Impact in 2018
/view/contact-center-executive-interview/contact-center-industry-executives-predict-technology-impact-in.aspx
analytics using artificial intelligence ai applications to help streamline call center experiences for customers and agents jim iyoob chief customer officer etech global services united states sponsor
Chris O'Brien
/profile/chris.obrien/
digital content manager aspect software contact center and workforce optimization solutions engage consumers empower agents improve quality and lower the cost of delivering remarkable experiences our c
MeaningCloud
/company/meaningcloud.aspx
meaningcloud is the easiest most powerful and most affordable way to extract the meaning of any kind of unstructured content from social conversations to internal files use its plug ins to easily perfo
Speech Analytics Provider VoiceBase Announces Amazon Connect Integration
/view/contact-center-news/speech-analytics-provider-voicebase-announces-amazon-connect-integration.aspx
san francisco ca usa nov 29 2017 today voicebase a provider of speech analytics for the cloud and a member of the amazon web services aws partner network apn announced an integration for amazon connect
Bringing Predictive Analytics to the Call Center.
/view/contact-center-news/bringing-predictive-analytics-to-the-call-center..aspx
contactcenterworld premium news voicesense an israel based technology company is looking to improve the speech analytics used in enterprise call centers today voicesense introduced its seal speech ente
Mining Emergency Calls to Improve Responses
/view/contact-center-news/mining-emergency-calls-to-improve-responses.aspx
analytics to understand the actual context of the emergency calls and compare the conversations to pre scripted content to provide call center directors with feedback for modifying training or response
Introducing Caller-Based Audience Targeting
/company/blog/marchex/?id=d7cbcc58-26e2-4af4-9d76-8c34fffb6e31
earlier this year we brought you marchex speech analytics and the adoption from our customers was exceptional today i couldn&rsquot be more excited to follow up with another industry first &ndash march
Marchex Announces New Integrations in Adobe Analytics Cloud
/view/contact-center-news/marchex-announces-new-integrations-in-adobe-analytics-cloud-to-dr.aspx
contactcenterworld seattle wa usa july 6 2017 marchex nasdaq mchx a mobile advertising analytics company announced new integrations with adobe analytics cloud to enable marketers to both increase sales
Yorkshire Building Society Selects Capriza to Drive Mobile Customer Experience
/view/contact-center-news/major-uk-mortgage-and-savings-provider-selects-capriza-to-drive-mobile-customer.aspx
analytics and based on conversations with customers the society&rsquos management team recognised the need for enhanced digital and mobile capabilities as more customers wanted to connect and apply for
Ceska pojistovna Turns to IBM to Personalize its Offer for Customers
/view/contact-center-news/ceska-pojistovna-turns-to-ibm-to-personalize-its-offer-for-customers.aspx
content analytics to extract new insights from unstructured data as the insurance industry grows increasingly competitive market leadership depends more than ever on offering a responsive personalized
Content Guru Partners to Deliver Verint Solutions in the Cloud
/view/contact-center-news/content-guru-partners-to-deliver-verint-solutions-in-the-cloud.aspx
madeleine keenan contactcenterworldverintr systems inc nasdaq vrnt announced a global partnership with content guru a communications integration&trade provider in which content guru will deliver verint
Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors
/view/contact-center-news/content-guru-ranked-as-one-of-the-leading-worldwide-cloud-contact-centre-vendors.aspx
contactcenterworld bracknell uk jan 23 2017 content guru has been ranked within the top handful of largest cloud based contact centre infrastructure vendors in europe and worldwide by number of seats a
Jeanne Landau
/profile/jeanne.landau/
director of marketing callfinder is an affordable and flexible cloud based recording and phonetic indexing speech analytics solution that allows businesses to easily record categorize and analyze custo
Nuance Integrates More AI into Automotive Assistant for Passengers
/view/contact-center-news/nuance-integrates-more-ai-into-automotive-assistant-for-passengers.aspx
analytics automakers are redefining innovation in the hmi with conversational automotive assistants that bring artificial intelligence behind the wheel said arnd weil senior vice president automotive n
Glassbox Launches Digital Experience Performance Analytics Solution
/view/contact-center-news/glassbox-launches-digital-experience-performance-analytics-solution-for-precise.aspx
contactcenterworld london uk nov 18 2016 glassbox digital launches its digital experience performance analytics depa for a unified view of channel performance kpi and digital business metrics with cust
Salesforce Marketing Cloud Named a Leader by Independent Research Firm
/view/contact-center-news/salesforce-marketing-cloud-named-a-leader-by-independent-research-firm.aspx
content analytics and reporting security and support of distributed business models are top notch salesforce also boasts the most satisfied customers we surveyed customers are more empowered than ever
NICE Actimize Signs Agreement with Tableau
/view/contact-center-news/nice-actimize-signs-agreement-with-tableau-and-launches-visual-analytics-solution.aspx
analytics solution to offer visualization and deeper insights into an organization&rsquos financial crime and compliance risks nice actimize will roll out its visual analytics solution&rsquos packaged
Calabrio Announces New Vice President of Marketing
/view/contact-center-news/calabrio-announces-new-vice-president-of-marketing.aspx
contactcenterworldminneapolis mn usa may 4 2016 calabrio a provider of customer engagement and analytics software has hired experienced saas and b2b marketing executive rebecca martin to serve as vice
The Three Most Important Questions to Ask About the Future of Customer Service
/view/contact-center-article/the-three-most-important-questions-to-ask-about-the-future-of-customer-service.aspx
analytics are the only way workforce management can effectively and efficiently tackle any degree of call volume lose prediction and you&rsquove lost the game &ndash not to mention your customers but w
What Technology Do You Believe Will Have The Biggest Impact On The Industry Over The Next 12 Months?
/view/contact-center-executive-interview/what-technology-do-you-believe-will-have-the-biggest-impact-on-the.aspx
analytics rsystems international limited india sponsor message content continues below this message employee engagement awards now open enter your center and compete for this prestigious award to attra
How Do You Intend To Improve Your Contact Center In 2016?
/view/contact-center-executive-interview/how-do-you-intend-to-improve-your-contact-center-in-2016.aspx
analytics rsystems international limited india engage and empower the people and ask them empowering questions in order to improve the business leaders must act with the team the answer is always with
Speech Analytics: The Technology Behind the Magic
/view/contact-center-article/speech-analytics-the-technology-behind-the-magic.aspx
analytics technologies for the first time must understand the underlying technologies and how they will best support business requirements phonetic indexing phonetic indexing technologies generate a ti
The Unstructured Content Conundrum
/view/contact-center-article/the-unstructured-content-conundrum.aspx
analytics or upgrades of course alternative sources such as self service websites and e mail input could be consulted but most of the conversations between a company and its customers remain verbal but
Customer Feedback or How to Make Customers Happy
/view/contact-center-article/customer-feedback-or-how-to-make-customers-happy.aspx
content analytics e learning recording wfm and crm it is easier to maintain customers through good service than to win disappointed ex customers back therefore investments in infrastructure and human r
TO THE NEW
/company/to-the-new.aspx
to the new is asia leading internet products and solutions company that is accelerating disruption in the digital space with its social and mobile first approach in analytics social crm digital video c

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