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Phrase: Content Analytics

Definition:

This is the process of evaluating website content to ensure that it corresponds with the desires of the target market. Can also be used with non web based systems to analyze content.

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Content Analytics
/define.aspx?id=7594684e26784597b3b67593e234f4ba
this is the process of evaluating website content to ensure that it corresponds with the desires of the target market can also be used with non web based systems to analyze content

support uk achieves silver accreditation in liquid voice new business partner programme
/view/contact-center-news/support-uk-achieves-silver-accreditation-in-liquid-voices-new-business-partner.aspx
contactcenterworld liquid voice a global provider of interaction recording quality management and analytics solutions has announced that support uk a supplier of business communications solutions has a

Plantronics Announced to Acquire Polycom for $2 Billion
/company/blog/voipsupply/?id=bbef3830-57d4-448c-8eda-8e21f6ffc142
content communication collaboration this acquisition is expected to close by the end of the third quarter of 2018 with a cash and stock transaction valued at 2 billion this acquisition deal will allow

Chris O'Brien
/profile/chris.obrien/
digital content manager aspect software contact center and workforce optimization solutions engage consumers empower agents improve quality and lower the cost of delivering remarkable experiences our c

MeaningCloud
/company/meaningcloud.aspx
meaningcloud is the easiest most powerful and most affordable way to extract the meaning of any kind of unstructured content from social conversations to internal files use its plug ins to easily perfo

Speech Analytics Provider VoiceBase Announces Amazon Connect Integration
/view/contact-center-news/speech-analytics-provider-voicebase-announces-amazon-connect-integration.aspx
san francisco ca usa nov 29 2017 today voicebase a provider of speech analytics for the cloud and a member of the amazon web services aws partner network apn announced an integration for amazon connect

Amanda Smith
/profile.aspx?pid=2e128110cc2c4f5c90e94a412c6328cc
associate product manager voziq is washington d c based company which offers customer experience analytics solutions and services to contact centers driven by proprietary analytics technology these sol

Bringing Predictive Analytics to the Call Center.
/view/contact-center-news/bringing-predictive-analytics-to-the-call-center..aspx
contactcenterworld premium news voicesense an israel based technology company is looking to improve the speech analytics used in enterprise call centers today voicesense introduced its seal speech ente

Mining Emergency Calls to Improve Responses
/view/contact-center-news/mining-emergency-calls-to-improve-responses.aspx
analytics to understand the actual context of the emergency calls and compare the conversations to pre scripted content to provide call center directors with feedback for modifying training or response

Introducing Caller-Based Audience Targeting
/company/blog/marchex/?id=d7cbcc58-26e2-4af4-9d76-8c34fffb6e31
earlier this year we brought you marchex speech analytics and the adoption from our customers was exceptional today i couldn&rsquot be more excited to follow up with another industry first &ndash march

Marchex Announces New Integrations in Adobe Analytics Cloud
/view/contact-center-news/marchex-announces-new-integrations-in-adobe-analytics-cloud-to-dr.aspx
contactcenterworld seattle wa usa july 6 2017 marchex nasdaq mchx a mobile advertising analytics company announced new integrations with adobe analytics cloud to enable marketers to both increase sales

Yorkshire Building Society Selects Capriza to Drive Mobile Customer Experience
/view/contact-center-news/major-uk-mortgage-and-savings-provider-selects-capriza-to-drive-mobile-customer.aspx
analytics and based on conversations with customers the society&rsquos management team recognised the need for enhanced digital and mobile capabilities as more customers wanted to connect and apply for

Ceska pojistovna Turns to IBM to Personalize its Offer for Customers
/view/contact-center-news/ceska-pojistovna-turns-to-ibm-to-personalize-its-offer-for-customers.aspx
content analytics to extract new insights from unstructured data as the insurance industry grows increasingly competitive market leadership depends more than ever on offering a responsive personalized

Salesforce vs SugarCRM: Comparing CRM Providers
/company/blog/conversational/?id=529e3cc7-1245-4644-ba4f-ccd037e86bc3
content yes predicitve analytics yes bi directional crm syncing yes event management yes create invoices yes create quotes yes split testing yes create membership sit

Content Guru Partners to Deliver Verint Solutions in the Cloud
/view/contact-center-news/content-guru-partners-to-deliver-verint-solutions-in-the-cloud.aspx
madeleine keenan contactcenterworldverintr systems inc nasdaq vrnt announced a global partnership with content guru a communications integration&trade provider in which content guru will deliver verint

Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors
/view/contact-center-news/content-guru-ranked-as-one-of-the-leading-worldwide-cloud-contact-centre-vendors.aspx
contactcenterworld bracknell uk jan 23 2017 content guru has been ranked within the top handful of largest cloud based contact centre infrastructure vendors in europe and worldwide by number of seats a

Jeanne Landau
/profile/jeanne.landau/
director of marketing callfinder is an affordable and flexible cloud based recording and phonetic indexing speech analytics solution that allows businesses to easily record categorize and analyze custo

Nuance Integrates More AI into Automotive Assistant for Passengers
/view/contact-center-news/nuance-integrates-more-ai-into-automotive-assistant-for-passengers.aspx
analytics automakers are redefining innovation in the hmi with conversational automotive assistants that bring artificial intelligence behind the wheel said arnd weil senior vice president automotive n

Glassbox Launches Digital Experience Performance Analytics Solution
/view/contact-center-news/glassbox-launches-digital-experience-performance-analytics-solution-for-precise.aspx
contactcenterworld london uk nov 18 2016 glassbox digital launches its digital experience performance analytics depa for a unified view of channel performance kpi and digital business metrics with cust

8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & Sullivan
/company/blog/8x8/?id=9f8d885d-3647-4a62-be96-aabf664c959a
http media blubrry com 8x8 p content blubrry com 8x8 s1e3 nancy jamison v2 mp3 podcast play in new window download subscribe to the 8x8 podcast on itunes recently i chatted with nancy jamison principal

Business Systems customers named Finalists for the European Contact Centre and Customer Service Awards
/company/blog/businesssystemsuk/?id=42bd88a4-11dd-4c75-a00a-ecab297798dc
analytics solution to obtain better customer insight and optimise their processes with speech analytics they were able to turn the centre&rsquos 2 6 million spoken interactions that take place between

Elodie Vignon
/profile/elodie.vignon/
program manager cisco provides unified customer contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content rich customer centric e

Salesforce Marketing Cloud Named a Leader by Independent Research Firm
/view/contact-center-news/salesforce-marketing-cloud-named-a-leader-by-independent-research-firm.aspx
content analytics and reporting security and support of distributed business models are top notch salesforce also boasts the most satisfied customers we surveyed customers are more empowered than ever

NICE Actimize Signs Agreement with Tableau
/view/contact-center-news/nice-actimize-signs-agreement-with-tableau-and-launches-visual-analytics-solution.aspx
analytics solution to offer visualization and deeper insights into an organization&rsquos financial crime and compliance risks nice actimize will roll out its visual analytics solution&rsquos packaged

B2B Lead Generation: Part 1 - Utilising customer persona to improve your lead generation
/company/blog/thetelemarketingcompany/?id=5f959f1e-f329-4303-bd8f-1d6ec926da94
content target outbound activities and drive high quality lead generation can bring real value to a business what is a customer persona a persona is basically a snapshot of your ideal customer based on

Putting marketing influence deep into the sales cycle with prescriptive analytics
/company/blog/responsetap/?id=c06ffaa3-7005-424b-b666-4137915a92fa
imagine you are planning your campaign identifying which content and messaging works at each touchpoint and when for example when do you push features and benefits or just hit visitors with products an

Calabrio Announces New Vice President of Marketing
/view/contact-center-news/calabrio-announces-new-vice-president-of-marketing.aspx
contactcenterworldminneapolis mn usa may 4 2016 calabrio a provider of customer engagement and analytics software has hired experienced saas and b2b marketing executive rebecca martin to serve as vice

5 Ways Retailers Can Engage Customers on Social Media
/company/blog/startek/?id=3e77bb39-43ea-4cb2-b66f-f8fe8fa45a5a
content including product updates company news and relevant industry trends check integrated platform analytics to determine the best times to reach and engage with the target audience and maintain con

The Three Most Important Questions to Ask About the Future of Customer Service
/view/contact-center-article/the-three-most-important-questions-to-ask-about-the-future-of-customer-service.aspx
analytics are the only way workforce management can effectively and efficiently tackle any degree of call volume lose prediction and you&rsquove lost the game &ndash not to mention your customers but w

Accenture Announces New Digital Portal Launch
/view/contact-center-news/accentures-new-digital-portal-helps-product-developers-and-engineers-accelerate.aspx
content epic portal consolidates large amounts of product development data from multiple enterprise systems in a single organized view reducing the time needed for product developers to search for this

AutoAlert Acquires Customer Experience Software Provider MotoFuze
/view/contact-center-news/autoalert-acquires-customer-experience-software-leader-motofuze.aspx
content management and predictive analytics tapping into these capabilities will allow autoalert customers to deliver increasingly customized offers to individual in market consumers autoalert and moto

IDC MarketScape Names IMS Health a Global Leader
/view/contact-center-news/idc-marketscape-names-ims-health-a-global-leader-in-life-sciences-sales-and.aspx
content creation opportunity assessment competitive intelligence knowledge management services social media analytics and forecasting as a service we&rsquore very pleased with this acknowledgment of ou

China's Telematics Services Market Shows Rapid Growth
/view/contact-center-news/strategy-analytics-chinas-telematics-services-market-shows-rapid-growth.aspx
contactcenterworldboston ma usa oct 21 2015 strategy analytics latest report china telematics service provider landscape profiles six major companies in this market illustrating the opportunities in th

Speech Analytics: The Technology Behind the Magic
/view/contact-center-article/speech-analytics-the-technology-behind-the-magic.aspx
analytics technologies for the first time must understand the underlying technologies and how they will best support business requirements phonetic indexing phonetic indexing technologies generate a ti

The Unstructured Content Conundrum
/view/contact-center-article/the-unstructured-content-conundrum.aspx
analytics or upgrades of course alternative sources such as self service websites and e mail input could be consulted but most of the conversations between a company and its customers remain verbal but

Nichols Dollar Saver Improves Customer Engagement with Birdzi’s Applications
/view/contact-center-news/nichols-dollar-saver-improves-customer-engagement-with-birdzis-location-analytics.aspx
contactcenterworldiselin n j usa july 14 2015 birdzi a provider of location analytics and mobile applications for personalized shopper engagement announced that nichols dollar saver an independent groc

Foxtons Selects CallMiner to Improve Agent Performance and Customer Service
/view/contact-center-news/foxtons-selects-callminer-to-improve-agent-performance-and-customer-service.aspx
contactcenterworldnottingham england july 14 2015 callminer provider of customer satisfaction for interaction analytics solutions and foxtons a real estate agency based in london and the south east of

Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection
/view/contact-center-news/transversal-enables-personalized-customer-service-content-with-netbiscuits-device.aspx
content with netbiscuits device detectiontransversal a global provider of web self service and contact centre knowledge base solutions announces it has selected netbiscuits device detection tool to hel

Transversal Selects Netbiscuits Device Detection
/view/contact-center-news/transversal-selects-netbiscuits-device-detection.aspx
content at its clients&rsquo customers transversal wanted to take a more personalised and intuitive approach anticipating what customers are likely to be looking for based on their device and content a

Teradata Selects Urban Airship as Integration Partner
/view/contact-center-news/teradata-selects-urban-airship-as-integration-partner-for-customer-interaction.aspx
contactcenterworldportland or may 6 2015 urban airship a mobile engagement platform and teradata marketing applications a division of teradata corp a data analytics and marketing applications company a

Customer Feedback or How to Make Customers Happy
/view/contact-center-article/customer-feedback-or-how-to-make-customers-happy.aspx
content analytics e learning recording wfm and crm it is easier to maintain customers through good service than to win disappointed ex customers back therefore investments in infrastructure and human r

TO THE NEW
/company/to-the-new.aspx
to the new is asia leading internet products and solutions company that is accelerating disruption in the digital space with its social and mobile first approach in analytics social crm digital video c