ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Integration

Definition:

Connecting one or more systems to share the benefits offered of each.

ContactCenterWorld - Search Results

Filter By:

Your search for 'Integration' has returned 2377 search results

Videos

Configure the OpenText Content Suite Integration | OpenText Core Share

April 3, 2020 5:00 AM

1607 Records Found

You must be logged in to browse to the rest of the results.

ujet announces salesforce sales cloud integration
/view/contact-center-news/ujet-announces-salesforce-sales-cloud-integration.aspx
contactcenterworld san francisco ca usa april 7 2020 ujet inc a provider of customer support communications and solutions announced their integration into the salesforce sales cloud beyond our deep ser

mosquito shield contracts flooidcx to create a better customer experience for customers & franchisees
/view/contact-center-news/mosquito-shield-contracts-flooidcx-to-create-a-better-customer-experience-for.aspx
integration to other solutions we already have in place while at the same time the ability to communicate with our franchisees and customers all on one platform it also had to be easy to use with minim

duncan ward appointed ceo of network telecom uk
/view/contact-center-news/duncan-ward-appointed-ceo-of-network-telecom-uk.aspx
integration into enreach in order to create even more synergies within the group network telecom joined enreach last year becoming part of a european uc provider with a mission to give businesses acces

smartaction responds to pandemic with a no fee rapid response ai solution
/view/contact-center-news/smartaction-responds-to-pandemic-with-a-no-fee-rapid-response-ai-solution-to.aspx
integration how a rapid response virtual agent works step 1 virtual agent intercepts callers with crisis specific greetingstep 2 virtual agent offers to send a text link to an answer center or screenin

fuze expands slack integration with streamlined calling
/view/contact-center-news/fuze-expands-slack-integration-with-streamlined-calling.aspx
contactcenterworld boston ma usa april 01 2020 fuze a cloud based communications provider for the modern global enterprise announced an enhancement to its integration with the slack messaging platform

Some Of The Best Business Tools of 2020
/blog.aspx?uid=62685639273d4252ac699a72769a8387&id=c2eee8e4-2107-4a2d-a4eb-99fe23a2d8c6
technology is a necessary component of today&rsquos business world offering an improved experience with every step of integration determining the best tools for your business should be considered caref

Jeff Woodland
/profile/jeff.woodland/
integration robust functionality and exceptional cost of ownership some providers lock you into their products not ethosiq we listen evaluate and then recommend our practitioners can turn your operatio

enghouse integrates with microsoft teams for contact center
/view/contact-center-news/enghouse-integrates-with-microsoft-teams-for-contact-center.aspx
integration to microsoft teams takes this up to a new level helping enghouse and microsoft enhance the game for contact centers mr mifsud noted that the application of the enghouse interactive product

aten technology inc launches work from anywhere solution
/view/contact-center-news/aten-technology-inc.-launches-work-from-anywhere-solution.aspx
integration of aten&rsquos cn series kvm over ip switches users can safely work from anywhere without having to install external software users simply connect a laptop to the laptop usb console luc por

planetre announces 50 off socialite crm ez with web conference integrations
/view/contact-center-news/planetre-announces-50-off-socialite-crm-ez-with-web-conference-integrations.aspx
integration rollout planned for web conferencing is for subscribers of citrix gotomeetingr and zoomr with the intent of adding other reputed vendors in calendar q2 2020 agents have always been trusted

cicero recognized with enabling technology leadership award by frost & sullivan for its product line strength and custom
/view/contact-center-news/cicero-recognized-with-enabling-technology-leadership-award-by-frost-sullivan-for.aspx
integration process integration data integration and visual integration notes desalles for very large global enterprises cicero solutions can identify and compare agent behaviors across lines of busine

digital marketing institute shifts to talkdesk cloud contact center solutions for global customer service
/view/contact-center-news/digital-marketing-institute-shifts-to-talkdesk-cloud-contact-center-solutions-for.aspx
integration with salesforce dmi needed a flexible and scalable solution for its growing customer service and sales team distributed between offices in ireland the u k australia and the united states &n

star2star extends remote work solution to help customers cope with covid 19
/view/contact-center-news/star2star-extends-remote-work-solution-to-help-customers-cope-with-covid-19.aspx
contactcenterworld sarasota fl usa march 24 2020 in response to the covid 19 pandemic star2star provider of an enterprise cloud communications platform for integration and collaboration has enhanced an

skyswitch teammate technology begin microsoft teams integration
/view/contact-center-news/skyswitch-teammate-technology-begin-microsoft-teams-integration.aspx
integration made possible via a collaboration with teammate technology provides customers access to essential microsoft services including advanced workflow functionality from office 365 and seamlessly

voice remains the preferred channel for consumers to engage with brands
/view/contact-center-news/voice-remains-the-preferred-channel-for-consumers-to-engage-with-brands.aspx
integration to offer the best customer experience however voice remains the primary channel for consumers to engage with brands now assisted by human assistants and bots likewise there is a need to tak

Sabio
/company/sabio.aspx
integration and managed services and has worked with many major organisations across the uk including argos brewin dolphin bt business business stream eurostar homeserve leeds city council office depot

Christine Weissenberger
/profile.aspx?pid=4c3d8f2b6edf4027a39f85bbde261c82
integration and consulting business process services and cloud computing at cgi we are in the business of satisfying clients for more than 35 years we've partnered with u s defense civilian and intelli

Willie Shin
/profile/willie.shin/
manager sk c&c is a south korean total it services provider that was established in 1991 the company offers it services such as it consulting outsourcing system integration and system maintenance & rep

What is CTI and Why Should Call Centre Invest in CTI
/blog/cheena/?id=e83f1ff0-8c32-41a6-9753-8db2e5d39904
computer telephony integration cti means coordinating a computer with a telephone system and using the computer to perform the call control functions usually associated with a pbx cti is where these se

Vikrant Landge
/profile/vikrant.landge/
avhan has created a patent pending platform jodo world paas firm for real time communication solutions to enterprise and sme segments our digital cloud unified communications software platforms offer i

Sohan David
/profile/sohan.david/
integration of outsourced business processors extension of your business access to experienced staff and operation systems multinational presence – operating under us european and australian business

Haykel Mrad
/profile/haykel.mrad/
ceo business & services solution is a global player in the outsourcing of management consulting services and the integration of innovative technologies that offer a wide range of value added services t

comsys received product of the year award for outbound campaign application from customer magazine
/view/contact-center-news/comsys-received-product-of-the-year-award-for-outbound-campaign-application-from.aspx
integration outbound campaign optimization digital channel management and contact center enterprise reporting spyros karathanasis chief technology officer of comsys noted we are very pleased to receive

Live Chat Support for Banking
/blog/cheena/?id=9f7497a7-e1fd-4e33-bd01-cf15c040ed2f
integration of live chat software on their website or an app which customers can use easily to interact with a customer care or account manager without stepping their foot in the bank how

tempoe taking customer service to new heights by offering bpo services
/view/contact-center-news/tempoe-taking-their-best-in-class-customer-service-to-new-heights-by-offering-bpo.aspx
integration by becoming an extension of our client business says ceo chris garrido when we service our customers we represent our retailers we owe it to our retail partners to provide their customers w

2600hz and xarios announce strategic partnership to offer call center technology and analytics
/view/contact-center-news/2600hz-and-xarios-announce-strategic-partnership-to-offer-next-gen-call-center.aspx
integration between two products 2600hz call center pro ccpro and xarios dimensions 2600hz is passionate about building the best next gen solutions for our customers and by leveraging kazoo ucaas funct

Prashant
/profile.aspx?pid=ec631b01940d44309af5be6457446f46
marketing manager sensors io link sensors switches control panels energy meters field bus drives hmi plc scada motion detection & controls monitoring systems energymeters iiot vfds sensor technology sy

new calabrio one and twilio flex integrate
/view/contact-center-news/new-calabrio-one-and-twilio-flex-integration-offers-a-flexible-data-rich.aspx
contactcenterworld minneapolis march 3 2020 calabrio a customer experience intelligence company has announced a technology integration with twilio nyse twlo and twilio flex its programmable contact cen

Avi Freifeld
/profile/avi.freifeld/
ceo who is solver solver specializes in the design implementation integration and management of customer relation solutions the company is a competence center which provides comprehensive solutions wit

ytel expands their contact center functionality by unifying with the flexible ytel cpaas apis
/view/contact-center-news/ytel-expands-their-contact-center-functionality-by-unifying-with-the-flexible.aspx
integration between the ytel products and allowing users to create the communication experience around their businesses unique customer journey customer self service updates included seat and phone num

fuze simplifies enterprise communications with microsoft teams integration
/view/contact-center-news/fuze-simplifies-enterprise-communications-with-microsoft-teams-integration.aspx
contactcenterworld boston ma usa feb 2020 fuze a cloud based communications provider for the modern global enterprise announced an integration with microsoft teams a workspace collaboration application

talkdesk announces business transformation services for transition to cloud solutions
/view/contact-center-news/talkdesk-announces-business-transformation-services-for-expert-led-transition-to.aspx
integration capabilities required to increase customer advocacy enhance revenue and optimize operational efficiency said chad gaydos chief customer officer talkdesk contact centers are mission critical

verint expands its adobe partnership to support more personalized customer journeys
/view/contact-center-news/verint-expands-its-adobe-partnership-to-support-more-personalized-customer.aspx
integration between verint and adobe we&rsquore seeing better insights and greater returns we&rsquore no longer just reacting to customer behaviors but proactively predicting and developing personalize

keyfactor announces iot security integrations supporting crypto agility at scale
/view/contact-center-news/keyfactor-announces-iot-security-integrations-supporting-crypto-agility-at-scale.aspx
contactcenterworld cleveland ohio & san francisco february 25 2020 keyfactor a provider in securing digital identities announced its partnership and technology integration with ssl tls crypto l

calabrio named a visionary in gartner magic quadrant for workforce engagement management
/view/contact-center-news/calabrio-named-a-visionary-in-gartner-magic-quadrant-for-workforce-engagement-2.aspx
integration and workflow across these functional domains however a crucial shift in focus toward employee engagement has prompted application leaders for customer service to expect more value from vend

calabrio named a visionary in gartner magic quadrant for workforce engagement management
/view/contact-center-news/calabrio-named-a-visionary-in-gartner-magic-quadrant-for-workforce-engagement.aspx
integration and workflow across these functional domains however a crucial shift in focus toward employee engagement has prompted application leaders for customer service to expect more value from vend

five9 to acquire virtual observer
/view/contact-center-news/five9-to-acquire-virtual-observer-formerly-csi-to-enable-superior-customer.aspx
integration between wfo and contact center infrastructure with this acquisition five9 expands its portfolio to include a cloud based and integrated wfo offering as a complement to the company&rsquos on

talkdesk enhances outbound dialer suite for efficient and compliant customer outreach
/view/contact-center-news/talkdesk-enhances-outbound-dialer-suite-for-efficient-and-compliant-customer.aspx
integration offers talkdesk customers new capabilities for organizations to proactively connect with current and prospective customers in an efficient and compliant manner one of the biggest challenges

swisscom improves customer interactions with genesys messaging for apple business chat
/view/contact-center-news/swisscom-quadruples-customer-interactions-in-just-six-months-with-genesys.aspx
integration with apple business chat made it easy to bridge the gap and led to more satisfied customers through the integration of apple business chat with genesys consumers can start a conversation wi

surfly now available for nice incontact cxone for in person co browsing experiences online
/view/contact-center-news/surfly-now-available-for-nice-incontact-cxone-for-in-person-co-browsing.aspx
contactcenterworld amsterdam the netherlands feb 19 2020 surfly a co browsing technology provider announced that its integration with nice incontact cxone is now available on cxexchange with this integ

bokaro to join pan india network of emergency helpline number 112'
/view/contact-center-news/bokaro-to-join-pan-india-network-of-emergency-helpline-number-112.aspx
integration of police 100 fire 101 and women 1090 helpline numbers and the project is being implemented under the central government&rsquos nirbhaya fund the single number for emergency services is sim

qlik leans in on customer digital transformation with new executive hire
/view/contact-center-news/qlik-leans-in-on-customer-digital-transformation-with-new-executive-hire.aspx
integration and analytics to drive more value from data as a former partner to qlik i know the commitment and quality qlik brings to every customer engagement and i admire the company&rsquos bold forwa

creative virtual and spitch ag announce partnership
/view/contact-center-news/creative-virtual-and-spitch-ag-announce-partnership-to-bring-speech-recognition.aspx
integration of creative virtual&rsquos v person&trade natural language chatbots and virtual agents and spitch&rsquos voice technologies brings a voicebot offering to the market these multi lingual solu

Joe Lupton
/profile/joe.lupton/
integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing it investments cafex communications cafex creates software that makes

Sally Haridi
/profile.aspx?pid=57e0038a5d7d430b813f58bfabc3310a
operations manager bpo a collaborated entity of two distinctly varied professional corporations is a provider of contact center and bpo services telecom system integration and it services from the gulf

cloudcall partners with international counterpart
/view/contact-center-news/cloudcall-partners-with-international-counterpart.aspx
contactcenterworld leicester uk feb 17 2020 computer telephony integration company cloudcall has announced a new partnership with a counterpart which has offices in london sydney singapore and austin t

spitch ag and creative virtual announce partnership
/view/contact-center-news/spitch-ag-and-creative-virtual-announce-partnership.aspx
integration of spitch&rsquos voice technologies and creative virtual&rsquos v person&trade natural language chatbots and virtual agents brings a voicebot offering to the market these multi lingual solu

Cloud Dialer for Your Business
/blog/cheena/?id=30133a9c-9e36-49c0-98a4-007f689e3021
integration options for customer relationship management crm in addition to personal one on one customer service availability the crm can manage the required data needed for the connected

Stephen Thurston
/profile/s.thurston/
integration training and technical support business systems uk ltd business systems is the uk's largest independent provider of call recording and workforce optimisation solutions to organisations with

tavant announces finleads on salesforce appexchange
/view/contact-center-news/tavant-announces-finleads-on-salesforce-appexchange-the-worlds-leading-enterprise.aspx
integration outcomes and create a better customer experience with data integrated from multiple sources on one platform we are driving total autonomy for our loan officers with a single pane of glass t

Upcoming Events

Submit Event

2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...