OK
Discount 50% off Global Premium Ticket
YES PLEASEI want this offer
NO ThanksSkip this offer

Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

ContactCenterWorld.com LogoContactCenterWorld.com Logo
United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Login
Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
HomeFacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Advertise
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
    • Members' Choice Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • Best in South & North America - ORLANDO
    • Best in Europe,Middle East & Africa - LISBON
    • Best in Asia Pacific - BALI
    • Best in the World - BUDAPEST
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • COVID-19
    • CRM
    • Executive Track
    • Government
    • Hardware / Software / Tech
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail / Online Sales
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities (gas / hydro / power)
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • What Drives You Crazy At Work
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Buyers Guide
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
    2010 Event Banner
    ORLANDO
    LISBON
    BALI
    BUDAPEST
  • Awards
    • Top Ranking Performers
    • Overview
    • Categories
    • How to Enter
    • Past Winners
    •  
    • FAQ
    • Judge / Sponsor
    • OTHER AWARDS
    • DREAM Team
    • Industry Champion
    • Employee Engagement
    • Members' Choice Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Buyers Guide
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • What Drives You Crazy At Work
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • COVID-19
    • CRM
    • Executive Track
    • Government
    • Hardware / Software / Tech
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail / Online Sales
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities (gas / hydro / power)
    • Workforce Management
X
WHAT CAN WE HELP YOU FIND?
categoriesSearch Category
All CategoryAll
Editorial CategoryArticles
Tips CategoryTips
Person CategoryPeople
Company CategoryCompany
Job CategoryJobs
YouTube CategoryVideo
Blog CategoryBlog
Photo Gallery CategoryGallery
Term CategoryGlossary
Store CategoryStore

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Agent

Deriviation(s):Rep

Definition:

This is an individual designated to receive inbound or outbound contacts by phone, email etc. This person may perform additional tasks that may include consulting, sales/product support, and assistance with day-to day office operations unique to every organization.


ContactCenterWorld - Search Results

Filter By:

Your search for 'Agent' has returned 6474 search results

Conference Gallery


Videos

Global Top Ranking Performers Awards - Best in the World 2020

February 25, 2021 4:31 PM
Like 1
View 2 More Comments

💜

March 2, 2021 9:34 AM EST

Awesome

March 2, 2021 9:35 AM EST
Share

6069 Records Found

You must be logged in to browse to the rest of the results.


 
top ranking performers duplicate silver medals case
/cart.aspx?prod=c5b706fe-54ae-47e0-aab8-d0b8ccbf41b8
agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & africa
top ranking performers duplicate bronze medals case
/cart.aspx?prod=c5b706fe-54ae-47e0-aab8-d0b8ccbf41b8
agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & africa
top ranking performers duplicate gold medals case
/cart.aspx?prod=c5b706fe-54ae-47e0-aab8-d0b8ccbf41b8
agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & africa
observe ai announces new ai powered agent performance & coaching suite to drive remote work future
/view/contact-center-news/observe.ai-announces-new-ai-powered-agent-performance-coaching-suite-to-drive.aspx
contactcenterworldsan francisco ca usa march 2 2021 observe ai a provider in contact center ai unveiled its new ai powered agent performance & coaching product line that empowers cx leaders to make
2021 Award Categories
/worldawards/award-categories.aspx
agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & afr
Angela Connor
/profile/angela.connor/
d change agent communications change agent communications
arise virtual solutions named a leader in everest group 2021 peak matrix for work at home agent
/view/contact-center-news/arise-virtual-solutions-named-a-leader-in-everest-groups-2021-peak-matrix-for.aspx
agent waha customer experience management cxm   we are incredibly honored to be named a leader in everest group first ever waha cxm peak matrix it is a tremendous validation of our virtual first pl
ujet announces partnership with google cloud contact center ai
/view/contact-center-news/ujet-announces-partnership-with-google-cloud-contact-center-ai-ccai-and.aspx
agent with google cloud dialogflow cx ujet&rsquos solution will be available on the google cloud marketplace making it easier for google cloud customers to procure and deploy ujet&rsquos solution ujet&
access softek adds ai enabled agent advisor to live chat solution
/view/contact-center-news/access-softek-adds-ai-enabled-agent-advisor-to-live-chat-solution.aspx
contactcenterworld berkeley ca usa feb 23 2021 access softek inc an omnichannel digital banking platform provider announced the launch of agent advisor the latest feature of its live chat solution agen
Eva Yunita Sari
/profile/eva.yunita.sari/
agent contact center bni since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a sol
Dina Nurul Hikmah
/profile.aspx?pid=f786f765df4b4630a82fa455c02253e7
agent contact center since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a solid n
Tegar Wimanjaya
/profile.aspx?pid=ac7d0a1269a146c1bcd0a3ae88255685
agent contact center banking field with the international level pt bank negara indonesia tbk persero banking field with the international level pt bank negara indonesia tbk persero
Maruf Hanuraga
/profile.aspx?pid=03e9d0251bec4410b47041178495c2c4
agent contact center global business is part of the department digital crm global business which has a map of the role of developing the bpo market off shore since february 2014 we are present as a sol
Ismi Andriani
/profile.aspx?pid=845c61444c5849d49a2589d0b6d3e3a9
agent global business is part of the department digital crm global business which has a map of the role of developing the bpo market off shore since february 2014 we are present as a solution for compa
Ninda Agustina
/profile.aspx?pid=b7c441a8b8e54eea871bba7b2be4ba3c
agent contact center since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a solid n
Danny Peña Angulo
/profile.aspx?pid=9044a408936c4a30b9c389a985760626
sales agent millicom millicom tchad
Kholistiana Idayanti
/profile.aspx?pid=9a8244d3e63f4efdaace1b71a98693f3
agent inbound since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a solid national
Andrew Prastya Adhy
/profile.aspx?pid=51f02c367d3e45e695c2173030133de2
contact center agent since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a solid n
Moch Dwi
/profile.aspx?pid=350d8fab8d7f4161923169fbe9f341d1
bni contact center i'am a banking contact center agent
ameyo mobile call centre solutions enhances spice money's contact center agent performance
/view/contact-center-news/ameyo-mobile-call-centre-solutions-enhances-spice-moneys-contact-center-agent.aspx
agent application requiring no additional infrastructure enabling spice money to handle customer queries over calls with 50 of agent capacity with the historic lockdown in 2020 people in smaller towns
Gregg Antenen
/profile.aspx?pid=13a001aa8b524dc8a9ff6cd28d8ea032
agent experience and greater control over your contact center performance at vistio we believe improving contact center metrics requires not only great technology but also the expertise to implement it
agero lauded by frost & sullivan for its dispatch and management
/view/contact-center-news/agero-lauded-by-frost-sullivan-for-alleviating-the-stress-of-roadside-events-with.aspx
agent client and agero &ndash with built in transparency and real time updates agero unified platform is flexible and variably configurable to support multiple business types and multi tenant client ma
Hamid Ramz
/profile.aspx?pid=9738b13152994165a91b6f4fcc82dffb
agent guidance and call analytics ideal for people who talk for a living at jabra we have expertise through professional sound proudly part of the gn group jabra are providers in intelligent audio solu
Nigina Bender
/profile.aspx?pid=13cc73f683a74f49be5b79cdc6bbe6b7
agent guidance and call analytics ideal for people who talk for a living at jabra we have expertise through professional sound proudly part of the gn group jabra are providers in intelligent audio solu
Tom Benton
/profile.aspx?pid=9ac4687d17b045f89811790745a19599
agent experience and greater control over your contact center performance at vistio we believe improving contact center metrics requires not only great technology but also the expertise to implement it
How to connect DialogFlow to your PBX?
/blog/ivrpowers/?id=7d0072db-153a-40c6-ba4c-590b04fe8403
agent nlu dialogflow is the dialog manager it will manage all rules itents and will use ai machine learning to improve the conversation itself 💡activate professional for more than&hellip 4 smart ivr s
amc technology announces launch of davinci app gallery
/view/contact-center-news/amc-technology-announces-launch-of-davinci-app-gallery.aspx
agent functionality we&rsquore excited to showcase the flexibility and power of davinci with app gallery not only does it illustrate the depth of the platform but is also a vehicle to engage our custom
FCR
/company/fcr.aspx
fcr is a provider of outsourced live agent call center and business process solutions first call resolution llc joe goedereis robert green
Наталия Золкина
/profile.aspx?pid=ab4c2ce1ccb54912a2d8ec85cef668ab
agent seats now is 5000 telecontact provides the full range of inbound and outbound services involving all up to date communication channels the industries most presented in clients portfolio are banki
moro hub in collaboration with avaya to spearhead emirates nbd's digital growth
/view/contact-center-news/moro-hub-in-collaboration-with-avaya-to-spearhead-emirates-nbds-digital-growth.aspx
agent desktop experiences through the integration of core systems to mark the strategic partnership he saeed mohammed al tayer &ndash md & ceo of dewa welcomed a vip delegation from emirates nbd ban
Ted Bray
/profile/ted.bray/
agent efficiency and reduces toll and labor expenses virtual hold technology's patented queue management solutions help contact centers meet service level targets with reduced staffing requirements the
windstream enterprise delivers customer experience with mitel's contact center solutions
/view/contact-center-news/windstream-enterprise-delivers-intelligent-customer-experience-with-mitels.aspx
contactcenterworldlittle rock ak usa feb 11 2021 windstream enterprise we a managed communications services provider has enhanced its xcaas service to include mitel&rsquos virtual agent and agent assis
changing customer behavior impacts contact centers and creates new demands for the customer experience
/view/contact-center-news/changing-customer-behavior-impacts-contact-centers-and-creates-new-demands-for-2.aspx
agent training method one survey respondent shared their experience saying we have been surprised by the unusual times that their customers are communicating where our peak traffic used to come between
Peytsow Motaung
/profile/peytsow.motaung/
call center agent network collections network collections
Tashnim Omardeen
/profile/tashnim.omardeen/
call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit
supportlogic launches agent sx to improve customer service and team collaboration
/view/contact-center-news/supportlogic-launches-agent-sx-to-improve-customer-service-and-team-collaboration.aspx
contactcenterworldsan jose ca usa feb 10 2021 supportlogic a continuous service experience sx platform announced the launch of agent sx with its february product release supportlogic agent sx delivers
Dimitri Pratamaputera Irman
/profile.aspx?pid=dd316d4f3e734a6895729bafd57696b1
contact center agent pertamina activities in conducting business in the field of energy and petrochemicals divided into two sectors namely hulu and hilir and supported by the activities of subsidiaries
M. Astrid. S
/profile/muhammad.astrid/
agent postpaid nontechnical global business is part of the department digital crm global business which has a map of the role of developing the bpo market off shore since february 2014 we are present a
Vimal
/profile/agara/
marketing manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistan
quality scores and csat the oil and water of contact center management
/view/contact-center-article/quality-scores-and-csat-the-oil-and-water-of-contact-center-management.aspx
agent who delighted a customer would get a higher quality score for handling the call properly well that&rsquos not normally the case and here&rsquos why typically a contact center&rsquos quality score
Manuella
/profile.aspx?pid=9046464f2ab1490a98679212d7575234
agent desktop with management simplicity for over 15 years organizations around the world and across all industries have benefited from upstream works' experience and expertise gaining operational effi
five9 releases new workforce optimization integrations and enhanced user experience
/view/contact-center-news/five9-releases-new-workforce-optimization-integrations-and-enhanced-user.aspx
agent and supervisor user experience and provide supervisors with the tools they need to motivate and engage agents wherever they work as well as get vital reporting and analytics that can help them en
observe ai and microsoft team up to redefine customer experience with contact center ai
/view/contact-center-news/observe.ai-and-microsoft-team-up-to-redefine-customer-experience-with-contact.aspx
agent performance enterprise customers can purchase observe ai&rsquos contact center ai solution today on microsoft&rsquos azure marketplace and on appsource contact centers have a wealth of data that
Diana García
/profile/diana.garcia/
agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba technologies offers a comprehensive suite of contact center solutions the t
cure the cause of a bad agent experience not just the symptoms
/view/contact-center-article/cure-the-cause-of-a-bad-agent-experience-not-just-the-symptoms.aspx
agent job satisfaction they don&rsquot ultimately result in higher customer satisfaction that&rsquos because just adding more fun to an agent&rsquos daily life doesn&rsquot change the fact that being a
Meredith Sobieck
/profile.aspx?pid=48ef835fe94d410cb65854d45dbe5abb
agent and customer experience calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality manage
Gregg Antenen
/profile.aspx?pid=893a78c4fd90487fad860272e6870277
agent experience and greater control over your contact center performance at vistio we believe improving contact center metrics requires not only great technology but also the expertise to implement it
Jean Spence
/profile/jean.spence/
agent productivity reducing operations costs and maximising payment security we've over 20 years' experience in contact centre technology solutions eckoh has been a pci dss level one service provider s
Samara Johansson
/profile.aspx?pid=524dd7ac75f74483b26ce61aeee9c00e
agent and customer experience calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality manage
novelvox launches freshdesk cti connector for cisco avaya genesys contact centers
/view/contact-center-news/novelvox-launches-freshdesk-cti-connector-for-cisco-avaya-genesys-contact-centers.aspx
agent performance so it has launched the integration for cisco avaya and genesys since 12 years the company has been developing solutions inclined to agent and customer experience according to novelvox

ABOUT US IN 60 seconds!


Watch This!

Sponsor Message

ENTER NOW!

Latest Americas Newsletter