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StoreContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Agent
Deriviation(s):Rep
Definition:
This is an individual designated to receive inbound or outbound contacts by phone, email etc. This person may perform additional tasks that may include consulting, sales/product support, and assistance with day-to day office operations unique to every organization.
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Your search for 'Agent' has returned 4994 search results
June 16, 2022 3:20 PM
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Your search for 'Agent' has returned 4994 search results
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| five9 international study finds 9 out of 10 contact centers have increased focus on agent and employee experience /view/contact-center-research/five9-international-study-finds-9-out-of-10-contact-centers-have-increased.aspx agent experience and for the first time the csi business decision makers survey expanded internationally into europe and canada to identify global attitudes and trends the survey found significant chan |
| balto now embedded directly within ccaas and workflow systems for simplified contact center app management /view/contact-center-news/balto-now-embedded-directly-within-major-ccaas-and-workflow-systems-for.aspx agent experience removing technical barriers and reducing time to value for our customers said balto ceo marc bernstein the new embeddable balto is the perfect example of just that we are now a part of |
| the wine society selects secure automated payments from encoded /view/contact-center-news/the-wine-society-selects-secure-automated-payments-from-encoded.aspx agent assisted and e commerce payments technology to meet increased demand as orders soared during the pandemic using encoded the society&rsquos contact centre has improved the security of telephone pa |
| xsell technologies announces partnership with five9 to deliver results that matter /view/contact-center-news/xsell-technologies-announces-partnership-with-five9-to-deliver-results-that-matter.aspx contactcenterworldchicago il usa aug 8 2022 xsell technologies a provider in conversational ai for contact center agent optimization announced that xsell agent experience powered by voicestream is avai |
| sd worx chooses talkdesk contact center solution /view/contact-center-news/sd-worx-chooses-talkdesk-contact-center-solution.aspx agent collaborations the existing sd worx contact center operates with separate telephony and case management platforms those separate platforms paired with a combined inbound and outbound volume of cl |
| novelvox introduces bi enabled ivision plus wallboards and agent dashboard for cisco webex contact centers /view/contact-center-news/novelvox-introduces-bi-enabled-ivision-plus-wallboards-and-agent-dashboard-for-2.aspx agent productivity along with contact center performance being associated with cisco for 14 years as a preferred partner we take a major step forward to align our business strategy with cisco&rsquos pr |
| 2022 Award Categories /worldawards/award-categories.aspx agent support professional or a vendor there are 50 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & afr |
| akkadian labs announces cisco ucce support for provisioning manager /view/contact-center-news/akkadian-labs-announces-cisco-ucce-support-for-provisioning-manager.aspx agent skilling and location traditionally provisioning a user in the cisco ucce environment has been a manual process that is subject to errors and inconsistencies with this new support provisioning in |
| ensuring customer & agent satisfaction /view/contact-center-article/ensuring-customer-agent-satisfaction.aspx agent has been made or the customer has already escalated their issue and then it is brought to the manager&rsquos attention after the fact sound familiar call centers are investing more in ai based so |
| Orpha Chemurgor /profile.aspx?pid=4427a8e4b7984fe2a266b1594781117e agent onq is an international rcm outsourcing company whose niche is rcm support through technology & labor solutions onq works diligently to maintain a passion for building a winning family through se |
| 5 Deodorant Sticks Will Save You In Summer! /blog/mggpackaging/?id=cac7d890-7925-4642-bd59-380fc14333a3 agent safe effective and luxurious smell the small portable model 25g can be used in the bag at any time this paste is rotating but it cannot be turned back after turning out please turn it in a little |
| startek expands product platform to enhance employee experience for stronger customer engagement /view/contact-center-news/startek-expands-product-platform-to-enhance-employee-experience-for-stronger.aspx contactcenterworlddenver co usa july 2022 startek nyse srt a global customer experience cx solutions provider announced the launch of startek agent ai a modular platform combining three ai powered solu |
| ujet launches research to improve contact center agent attrition /view/contact-center-news/ujet-launches-research-to-improve-contact-center-agent-attrition.aspx contactcenterworldsan francisco ca usa july 27 2022 ujet inc a cloud contact center provider announced new research by dmg consulting on the rising employee retention challenge in the contact center th |
| Roll on Anti-mosquito /blog/mggpackaging/?id=23e87a35-35bd-490a-8b72-4cba39311ff9 mosquitoes in summer are hard to prevent even if you use various mosquito repellent tools no matter what kind of anti itching agent most of them need to be applied to the fingers and palms first and th |
| Sara White /profile.aspx?pid=ed1d2f5afa5449d1b873c440c4559ced customer service agent ibex global aim ibex headquartered in washington dc delivers onshore near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9 |
| Dewi Wulandari /profile/dewi.wulandari/ officer kinerja agent icon is a subsidairy of pt pln persero which is engage in telecommunication and ict service providers that also provide call center pln 123 as a public service contact center to d |
| Brett Stevenson /profile/brett.stevenson/ solutions engineer contactspace is a cloud based call center solution which helps small to large sized organizations manage contacts and track agent performance its key features include dynamic call ad |
| jenne cloud services brokerage partners with playvox and expands market reach /view/contact-center-news/jenne-cloud-services-brokerage-partners-with-playvox-and-expands-market-reach.aspx agent partners deliver a custom best in class solution jenne has a reputation for bringing innovative solutions to market through its extensive partner network said carver matheidas vice president of c |
| Systems To Support Promotions /tips.aspx?id=3c153bb8a0c14357b5e4e441c037560d agent said it was better for new customers than existing ones as they could transfer balances right up to the end of the promotion the whole situation raised an interesting point when you run any promo |
| renaissance life and health insurance leverages previse myomnidesk contact center optimization /view/contact-center-news/renaissance-life-and-health-insurance-leverages-previses-myomnidesk-contact.aspx agent we expected around 10 of customer calls would be handled by myomnidesk&trade ivr and offloaded from our call center agents said earl shaw renaissance cio to our delight the actual numbers ranged |
| Roll on Anti-mosquito /blog/mggpackaging/?id=5a92a396-4b14-4492-850a-88c05c3065f2 mosquitoes in summer are hard to prevent even if you use various mosquito repellent tools no matter what kind of anti itching agent most of them need to be applied to the fingers and palms first and th |
| alvaria completes acquisition of cicero inc intelligent analytics platform /view/contact-center-news/alvaria-completes-acquisition-of-cicero-inc.-intelligent-analytics-platform.aspx agent interactions resulting in millions of dollars of savings every year as a powerful extension of the alvaria automation and analytics solutions alvaria will incorporate the intelligent analytics pl |
| XSELL Technologies /company/xsell-technologies.aspx xsell technologies was founded on the belief that the behavior of the very best sales agents could be learned replicated and amplified by every agent in real time to transform the way that businesses i |
| ttec digital named a launch partner for microsoft digital contact center platform /view/contact-center-news/ttec-digital-named-a-launch-partner-for-microsoft-digital-contact-center-platform.aspx agent experience support connectivity and interoperability and automate both agent and consumer journeys from end to end ttec digital is laser focused on customer experience digital transformations say |
| xsell technologies announces xsell agent experience on salesforce appexchange /view/contact-center-news/xsell-technologies-announces-xsell-agent-experience-on-salesforce-appexchange-the.aspx contactcenterworldchicago il usa july 2022 xsell technologies a provider in conversational ai for contact center agent optimization announced it has launched xsell agent experience on salesforce appexc |
| novelvox introduces bi enabled ivision plus wallboards and agent dashboard for cisco webex contact centers /view/contact-center-news/novelvox-introduces-bi-enabled-ivision-plus-wallboards-and-agent-dashboard-for.aspx agent strengths due to the inefficiency of the wallboards this affects the agent productivity along with contact center performance being associated with cisco for 14 years as a preferred partner we ta |
| Kathy William-Botrous /profile/kathy.william-botrous/ agent as well as performance excellence she is also responsible for maintaining and enhancing alignment across each department kathy has a proven track record of delivering benchmark results and drivin |
| collaborationroom ai and provana announce joint solution for contact center effectiveness /view/contact-center-news/collaborationroom.ai-and-provana-announce-joint-solution-for-superior-contact.aspx contactcenterworldnaperville il usa july 14 2022 provana a provider of a unified platform for compliance and performance management and collaborationroom ai an agent engagement productivity and complia |
| contact centers close to breaking point according to new global survey /view/contact-center-research/contact-centers-close-to-breaking-point-according-to-new-global-survey.aspx agent attrition and customer churn according to a new survey of 1000 contact center leaders in the us uk and australia from censuswide the research commissioned by end to end contact center testing spe |
| integrity announces bryan hunsaker as president /view/contact-center-news/integrity-announces-innovative-industry-trailblazer-bryan-hunsaker-as-president.aspx agent efforts he will also work closely with other members of integrity executive leadership team as they work to unify and optimize the company omnichannel customer contact operations today news build |
| screensteps earns top award for live agent support solution at contactcenterworld's 2022 americas competition /view/contact-center-news/screensteps-earns-top-award-for-live-agent-support-solution-at.aspx contactcenterworld orlando fl screensteps a knowledge base and training software solution received the top award for best technology innovation award vendor &ndash live agent support solution at contac |
| sabio group enhances agent wellbeing offering with latest acquisition /view/contact-center-news/sabio-group-enhances-agent-wellbeing-offering-with-latest-acquisition.aspx contactcenterworldlondon uk july 12 2022 sabio group has enhanced its contact centre agent wellbeing offering following its acquisition of workplace mental health platform provider people matter the di |
| Greg DeVore /profile/greg.devore/ agent enablement platform i help businesses in highly regulated industries maintain compliance by ensuring that their customer facing employees always follow the correct procedures and give the right a |
| ddcom systems partners with behavioral signals to enhance its contact center solutions /view/contact-center-news/ddcom-systems-partners-with-behavioral-signals-to-enhance-its-contact-center.aspx agent to achieve improved financial outcomes and advanced customer experience with every single conversation the solution has been developed for contact centers focused on customer support cx sales and |
| João Rangel /profile.aspx?pid=20622257fa914b02aeada2fbb9df82dd ceo bluedot has many years of experience in the contact center industry with extensive background in sales having grown from a sales agent to a team lead trainer and manager bluedot's ceo joão rangel h |
| ventana research names verint workforce engagement a leader in agent management report /view/contact-center-news/ventana-research-names-verint-workforce-engagement-a-leader-in-agent-management.aspx contactcenterworldmelville ny usa july 7 2022 verint nasdaq vrnt a customer engagement company&trade announced it has received top scores and is a leader in the ventana research agent management value |
| Pre-Call Activity /tips.aspx?id=6b74137f85f046f58057e83ee212658c ensure your agents are aware of what instructions are being given to callers before the caller gets though to the agent and that your systems support such activity for example when we called a telecoms |
| nilfisk chooses talkdesk contact center solution /view/contact-center-news/nilfisk-chooses-talkdesk-contact-center-solution.aspx agent and customer experience cx danish engineer p a fisker founded nilfisk in 1906 inspired by a love of knowledge and his ambition to build a company driven by technology in 1910 the company develope |
| observe ai research reveals contact centers are 10x more prepared with conversation intelligence /view/contact-center-research/observe.ai-research-reveals-contact-centers-are-10x-more-prepared-with.aspx agent customer interaction visibility that drives more robust coaching programs majority top performing agents and greater confidence about the future of their business key takeaways from the report in |
| successkpi insight and action platform available on genesys appfoundry /view/contact-center-news/successkpi-insight-and-action-platform-available-on-genesys-appfoundry.aspx agent and customer intent and sentiment the patented playbook builder&trade makes it easy to define and implement workflows that drive better business outcomes by examining multi channel interactions a |
| Yuli Triana /profile/yuli.triana/ customer service agent we provide contact center and digital services solution customer services learning center human capital management omni channel strategy contact center as a service ccaas blockch |
| novelvox launches smart omnichannel cti connectors for genesys cloud contact centers /view/contact-center-news/novelvox-launches-smart-omnichannel-cti-connectors-for-genesys-cloud-contact.aspx agent and customer experience novelvox&rsquos smart cti connectors have been assisting contact centers to unify the telephony and crm applications enabling agents to handle calls without switching scre |
| NovelVox /company/novelvox.aspx established in 2008 novelvox offers flexible contact center unified agent desktops supervisor desktops contact center wallboards cti connectors agent scripting tools and other contact center applicatio |
| Brian Dewangga /profile/brian.dewangga/ customer service agent we provide contact center and digital services solution customer services learning center human capital management omni channel strategy contact center as a service ccaas blockch |
| ease of use' has just become easier with nice rpa's latest innovations extending the capabilities of neva /view/contact-center-news/ease-of-use-has-just-become-easier-with-nice-rpas-latest-innovations-extending.aspx agent guidance an ai powered business insights dashboard for accelerated and efficient decision making and a connectivity watchdog that identifies disruptions analyzes their business impact and recomme |
| asapp cx report reveals 85 of customer service agents don't want to return to contact centers /view/contact-center-research/asapp-cx-report-reveals-85-of-customer-service-agents-dont-want-to-return-to.aspx agent productivity with artificial intelligence technology new automation processes and workflows which can also support cx workforce demands wherever they work with an estimated 15 billion spent in th |
| contact center agents struggle with traditional desktop tools to handle customer queries /view/contact-center-research/contact-center-agents-struggle-with-traditional-desktop-tools-to-handle.aspx contactcenterworld egain corporation nasdaq egan a knowledge management platform for customer engagement automation announced findings from an agent experience ax survey of us contact centers condu |
| Ndivhuwo Mashamba /profile/ndivhuwo.mashamba/ contact centre agent startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes s |
| qualtrics announces new contact center quality management solution /view/contact-center-news/qualtrics-announces-new-contact-center-quality-management-solution.aspx agent effectiveness and overall performance the new solution helps contact center teams act quickly to improve the customer experience reduce operational costs and compliance risk and better evaluate t |
| Jeff Vahrenwald /profile/jeff.vahrenwald/ agent experience and greater control over your contact center performance turning your agents into seasoned pros doesn't have to be complicated vistio's live on screen guidance eliminates guesswork and |
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