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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Agent
Deriviation(s):Rep
Definition:
This is an individual designated to receive inbound or outbound contacts by phone, email etc. This person may perform additional tasks that may include consulting, sales/product support, and assistance with day-to day office operations unique to every organization.
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Your search for 'Agent' has returned 7913 search results
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| technical glitches at metro's call centre receiving attention /view/contact-center-news/technical-glitches-at-metros-call-centre-receiving-attention.aspx agent said cebekhulu customers may still able to log their queries through the call centre or alternatively use my ekurhuleni app to access services at a tough of a button contactcenterworld posted by |
| 2019 Award Categories /worldawards/award-categories.aspx agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & afr |
| air astana appoints flight directors as uk gsa /view/contact-center-news/air-astana-appoints-flight-directors-as-uk-gsa.aspx contactcenterworld london england aug 13 2019 air astana the national carrier of kazakhstan has appointed flight directors as its new general sales agent gsa for the uk and ireland effective immediatel |
| Lynda Kopecki /profile.aspx?pid=5c297a8273324442b079ef2b59ee6fa0 agent and customer satisfaction proven accomplishments in developing vip & marketing services operations and infrastructure workforce designs that maximize business results and revenue production |
| kakapo systems announces email queues for broadsoft /view/contact-center-news/kakapo-systems-announces-email-queues-for-broadsoft.aspx agent we can provide 360 degree context where the agent can drill into full transcripts of all the customers previous contact across any media full email transcripts are automatically journaled into le |
| perficient to launch managed service offering and host onsite contact center /view/contact-center-news/perficient-to-launch-managed-service-offering-and-host-onsite-contact-center.aspx agent to customer interaction said jon rauschenberger general manager of perficient&rsquos customer care practice to do so they need a customer service platform that meets those needs while optimizing |
| frost & sullivan recognizes interactions llc for customer leadership /view/contact-center-news/interactions-earns-honors-from-frost-sullivan-for-delivering-high-quality.aspx agent churn and hiring challenges as well as elevate agent value has positioned it for continued and accelerated growth each year frost & sullivan presents this award to the company that has maintai |
| Mobile-focused Customer Support: Why It’s Important and Where to Begin /company/blog/ujetco/?id=92bb743c-f884-4851-b60f-81d0f5629179 the traditional customer support experience has been calling a helpline being placed in a queue and waiting for an agent to answer then you had to verify your identity with security questions explain y |
| cesc comes up with chatbot for consumers /view/contact-center-news/cesc-comes-up-with-chatbot-for-consumers.aspx agent when required the chatbot supports speech recognition and speech to text capability a cesc official said the cesc top brass is hopeful that ebuddy will help address the biggest problem of custome |
| las vegas call center is hiring more employees /view/contact-center-news/las-vegas-call-center-is-hiring-more-employees.aspx agent and offers a paid six week training program located near west washington avenue and u s highway 95 the call center serves existing automobile and home insurance policy holders those interes |
| sykes and cigna collaborate to propel cigna's integrated service capabilities /view/contact-center-news/sykes-and-cigna-collaborate-to-propel-cignas-integrated-service-capabilities.aspx agent assistance robotic process automation rpa and intelligent automation ia services these capabilities will help cigna continue to deliver personalized and customized healthcare solutions to help pe |
| telarus welcomes bcn to solution portfolio /view/contact-center-news/master-agent-telarus-welcomes-bcn-to-solution-portfolio.aspx agent and creators of geoquote&trade together with telarus bcn will engage and enable their sales partners to design and deploy solutions from pots pri and broadband to sd wan 4g wireless back up manag |
| telecom consulting group joins 8x8's channel program as master agent /view/contact-center-news/telecom-consulting-group-joins-8x8s-channel-program-as-master-agent.aspx agent for 8x8 by partnering with 8x8 tcg empowers their agents with a portfolio of 8x8&rsquos unified communications as a service ucaas and contact center as a service ccaas solutions tcg is the newest |
| i comm connect launches tactal on the genesys appfoundry /view/contact-center-news/i-comm-connect-launches-tactal-on-the-genesys-appfoundry.aspx agent in real time with the additional context businesses can proactively anticipate customer needs and improve overall satisfaction without changing the way they already operate the tactal integration |
| entrepreneurial accident management group reveals new cloud based partnership /view/contact-center-news/entrepreneurial-accident-management-group-reveals-new-cloud-based-partnership.aspx agent straight away we knew we needed to bring in a system that helped us resolve queries more efficiently and support employees so they can better understand the customer and have access to the right |
| nGUVU /company/nguvu.aspx nguvu ngagement uses game mechanics social media and interactive features machine learning and behavioral analytics to drive performance at the agent level our software motivates agents to achieve thei |
| avaya and tenfold create improved customer conversations /view/contact-center-news/avaya-and-tenfold-create-improved-customer-conversations-enabling-integrated-ai.aspx agent with the avaya ix&trade contact center and avaya ix&trade workplace unified communications platforms every enterprise is looking for ways to differentiate by delivering a uniquely amazing custome |
| astute introduces new and improved consumer engagement crm software astute agent /view/contact-center-news/astute-introduces-new-and-improved-consumer-engagement-crm-software-astute-agent.aspx contactcenterworld columbus oh usa july 2019 astute announced the release of astute agent 10 the latest version of its consumer engagement crm formerly known as epowercenter astute agent boasts new fea |
| call journey and nguvu to change business landscape with gamification technology /view/contact-center-news/call-journey-and-nguvu-to-change-business-landscape-with-innovative-gamification.aspx contactcenterworld melbourne vic australia july 2019 nguvu a global provider in contact center employee engagement in its quest to further improve agent operational metrics has partnered with call jour |
| 5 expectations of modern customers /view/contact-center-article/5-expectations-of-modern-customers.aspx agent at the shortest time leveraging agents across the globe resolve my issue ultimately what matters is the result provide contact center agents with efficient and effective tools so that they can ge |
| Michael Angelo Onquit /profile.aspx?pid=da3bb8bd5d014c0991920582d3846526 agent but not here each of our agent at bgcomm contact solutions inc we do things as a commonunity together we excel by performing with one passion and fervor aside from fairness reliability and compet |
| what was the buzz at customer contact week vegas 2019 /view/contact-center-article/what-was-the-buzz-at-customer-contact-week-vegas-2019.aspx agent desktop allowing both the agent and customers to transition between channels without missing a step or having to repeat information already explained although many companies are trying to achieve |
| westcon joins forces with ringcentral to deliver cloud communications solution /view/contact-center-news/westcon-joins-forces-with-ringcentral-to-enable-channel-partners-to-deliver.aspx agent for ringcentral initially in the uk and ireland it is anticipated that westcon will draw on its emea footprint to extend ringcentral&rsquos reach across multiple markets in europe demand for ente |
| pei call centre using new technology to improve performance /view/contact-center-news/pei-call-centre-using-new-technology-to-improve-performance.aspx contactcenterworld charlottetown pei canada july 2019 advantage communication inc powered up its operations by integrating new technology to enhance call centre agent productivity sightline advanta |
| Jacada /company/jacada.aspx agent to successfully complete customer interactions jacada inc jacada ltd jacada europe ltd rochelle sikhovski matthew storm richard stern dylon mills emma kate antoinette heath karen cutler eli levy |
| north american call center advantage communications adopts ar & ai technology /view/contact-center-news/leading-north-american-call-center-advantage-communications-adopts-ar-ai.aspx agent productivity resulting in a better return on customer service performance metrics sightline advantage&trade uses augmented reality ar and artificial intelligence ai technology to provide real tim |
| vodafone pt techsee partnership brings innovation to the customer care center /view/contact-center-news/vodafone-pt-techsee-partnership-brings-innovation-to-the-customer-care-center.aspx agent exactly what they see in their physical environment via a simple screen tap &ndash no downloads app installation or account login required the agent can then identify the issue and visually guide |
| noble systems opens office and contact center facility in philippines /view/contact-center-news/noble-systems-opens-premium-office-and-contact-center-facility-in-philippines.aspx agent either local or remote using any type of telephony connectivity to create a flexible platform without boundaries it also features an infrastructure designed to optimize availability and data secu |
| webtext announces messaging integration with adobe campaign /view/contact-center-news/webtext-announces-messaging-integration-with-adobe-campaign.aspx contact center or crm agent conversation webtext 2 way messaging using adobe campaign is now commercially available contactcenterworld posted by veronica silva cusi news correspondent source webtext |
| verint only vendor recognized in three customer service evaluations by independent research firm /view/contact-center-news/verint-only-vendor-recognized-in-three-customer-service-evaluations-by.aspx agent desktop self service and voice of the customer technologies&mdasha vision that maps to forrester&rsquos view of ecosystem consolidation for customer service verint a strong performer in conversat |
| khoros announces summer 2019 innovation release /view/contact-center-news/khoros-announces-summer-2019-innovation-release.aspx contactcenterworld austin tx usa july 2019 khoros llc built from spredfast lithium announced its summer 2019 innovation release including in app messaging for brands&rsquo mobile apps patent pending ag |
| jacada recognized as a leading vendor of attended robotic process automation /view/contact-center-news/jacada-recognized-as-a-leading-vendor-of-attended-robotic-process-automation-rpa.aspx agent assisted processes jacada&rsquos uniqueness comes with their ability to deliver on outcomes with one integrated robotic automation and ai hub scott merritt global head of automation at jacada sha |
| sitel group recognized as global contact center outsourcing leader by everest group /view/contact-center-news/sitel-group-recognized-as-global-contact-center-outsourcing-leader-by-everest.aspx agent engagement and deliver superior cx additionally partnerships with leading third party providers coupled with the capabilities of its partner companies allow sitel to offer a broad range of servic |
| counterpath helps advance cleverbridge's digital transformation /view/contact-center-news/counterpath-helps-advance-cleverbridges-digital-transformation-with-custom-bria.aspx agent productivity designed to address the changing requirements for contemporary contact center operations the new solution will allow cleverbridge to provide its agents with access to an updated more |
| Benefits of Cloud Based Dialer /blog/cheena/?id=649eef98-1d67-4d7f-aa96-644971ddd3a1 agent efficiency cloud based dialers can improve an agent&rsquos efficiency and work productivity level through a couple of innovative features first they&rsquore able to free up an agents time by goin |
| FCR /company/fcr.aspx fcr is a provider of outsourced live agent call center and business process solutions first call resolution llc joe goedereis robert green |
| employbridge moves several hundred agents to talkdesk for cloud innovation /view/contact-center-news/employbridge-moves-several-hundred-agents-to-talkdesk-for-unparalleled-cloud.aspx agent assist to help reduce human assisted contacts while supporting a service level giving agents real time suggested actions and removing the burden of tedious data entry will allow them to stay focu |
| Teleperformance Greece /company/teleperformance-greece.aspx agent workstations 364 seats dedicated to training and over 3 400 employees teleperformance hellas greece dora georgila villy pazaridou nikolaos tsachouridis costas tzekakis kalliopi grypari yannis tou |
| nice wins two consumidor moderno awards /view/contact-center-news/nice-wins-two-consumidor-moderno-awards-for-continued-customer-service-leadership.aspx agent monitoring system and digital recording system with analytical intelligence yaron hertz president nice americas said we're excited to have won this award again in 2019 to receive top scores for c |
| dynamic ivr scripting by premier cx helps vax improve efficiency /view/contact-center-news/dynamic-ivr-scripting-by-premier-cx-helps-vax-to-reduce-call-queue-volumes-and.aspx agent time was being taken up directing callers to the website so that they could register online before calling back causing a high volume of repeat calls the decision was taken to install a new telep |
| content guru continues to grow with new cio /view/contact-center-news/content-guru-continues-to-grow-with-new-cio.aspx agent engagement easy is a real privilege business transformation is only successful with inspired employees to drive it i&rsquom really looking forward to motivating our people to continue to deliver |
| Galina Popova /profile.aspx?pid=433e8587a40d4218967076a132165a2f agent seats now is 5000 telecontact provides the full range of inbound and outbound services involving all up to date communication channels the industries most presented in clients portfolio are banki |
| Recording Calls at Universities: What you Need to Know /company/blog/numonix/?id=3312aced-b59d-4c4d-94c9-72333b770bc2 agent to customer interactions often serve as a primary means of attracting new students so it&rsquos important to ensure that your agents are doing the best job possible selling students on the merits |
| Triveni /profile.aspx?pid=58eb5dfff0174edf8444056f875997e8 agent performance evaluation sales analytics customer service analytics and compliance among others yactraq online inc yactraq provides speech analytics software for voice of the customer and contact c |
| Cyara /company/cyara.aspx end to end contact center customer and agent experience in a repeatable automated manner cyara solutions riddhi mehta becky roberts simone kovago cassidy flynn mark ryan jeanette genas alok kulkarni |
| Comm100 Network Corporation /company/comm100-network-corporation.aspx chatbots and agent bots introduce scalability and cost effectiveness required to deliver customer service in today hyper competitive and digitally focused business climate jeff epstein eve moss |
| comm100 launches agent assist to boost agent performance and customer satisfaction /view/contact-center-news/comm100-launches-agent-assist-to-boost-agent-performance-and-customer-satisfaction.aspx contactcenterworld vancouver bc canada june 26 2019 comm100 a global provider of omnichannel customer experience solutions announced the launch of agent assist an ai powered virtual assistant that help |
| ujet unveils enhancements to customer support platform /view/contact-center-news/ujet-unveils-enhancements-to-customer-support-platform-that-expand-fit-and.aspx agent workforce tracking agent performance and quality of service or optimizing data flow support agents and supervisors often find themselves maneuvering between multiple separate systems said joerg h |
| answeriq unveils new single click automation for customer service teams /view/contact-center-news/answeriq-unveils-new-single-click-automation-for-customer-service-teams.aspx agent to automate mundane and repetitive scenarios like refund processing account management service upgrade invoice reconciliation inventory lookup and many more freshly a wellness company that delive |
| webtext adds automated ivr messaging to five9 contact center /view/contact-center-news/webtext-adds-automated-ivr-messaging-to-five9-contact-center.aspx agent or seamlessly switch channels from voice to messaging with either a chatbot or live five9 contact center chat agent we&rsquore very excited to be able to offer call deflection to five9 customers |
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