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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Agent
Deriviation(s):Rep
Definition:
This is an individual designated to receive inbound or outbound contacts by phone, email etc. This person may perform additional tasks that may include consulting, sales/product support, and assistance with day-to day office operations unique to every organization.
ContactCenterWorld - Search Results
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Your search for 'Agent' has returned 6474 search results
February 25, 2021 4:31 PM
6069 Records Found
Your search for 'Agent' has returned 6474 search results
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February 25, 2021 4:31 PM
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| top ranking performers duplicate silver medals case /cart.aspx?prod=c5b706fe-54ae-47e0-aab8-d0b8ccbf41b8 agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & africa |
| top ranking performers duplicate bronze medals case /cart.aspx?prod=c5b706fe-54ae-47e0-aab8-d0b8ccbf41b8 agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & africa |
| top ranking performers duplicate gold medals case /cart.aspx?prod=c5b706fe-54ae-47e0-aab8-d0b8ccbf41b8 agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & africa |
| observe ai announces new ai powered agent performance & coaching suite to drive remote work future /view/contact-center-news/observe.ai-announces-new-ai-powered-agent-performance-coaching-suite-to-drive.aspx contactcenterworldsan francisco ca usa march 2 2021 observe ai a provider in contact center ai unveiled its new ai powered agent performance & coaching product line that empowers cx leaders to make |
| 2021 Award Categories /worldawards/award-categories.aspx agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & afr |
| Angela Connor /profile/angela.connor/ d change agent communications change agent communications |
| arise virtual solutions named a leader in everest group 2021 peak matrix for work at home agent /view/contact-center-news/arise-virtual-solutions-named-a-leader-in-everest-groups-2021-peak-matrix-for.aspx agent waha customer experience management cxm we are incredibly honored to be named a leader in everest group first ever waha cxm peak matrix it is a tremendous validation of our virtual first pl |
| ujet announces partnership with google cloud contact center ai /view/contact-center-news/ujet-announces-partnership-with-google-cloud-contact-center-ai-ccai-and.aspx agent with google cloud dialogflow cx ujet&rsquos solution will be available on the google cloud marketplace making it easier for google cloud customers to procure and deploy ujet&rsquos solution ujet& |
| access softek adds ai enabled agent advisor to live chat solution /view/contact-center-news/access-softek-adds-ai-enabled-agent-advisor-to-live-chat-solution.aspx contactcenterworld berkeley ca usa feb 23 2021 access softek inc an omnichannel digital banking platform provider announced the launch of agent advisor the latest feature of its live chat solution agen |
| Eva Yunita Sari /profile/eva.yunita.sari/ agent contact center bni since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a sol |
| Dina Nurul Hikmah /profile.aspx?pid=f786f765df4b4630a82fa455c02253e7 agent contact center since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a solid n |
| Tegar Wimanjaya /profile.aspx?pid=ac7d0a1269a146c1bcd0a3ae88255685 agent contact center banking field with the international level pt bank negara indonesia tbk persero banking field with the international level pt bank negara indonesia tbk persero |
| Maruf Hanuraga /profile.aspx?pid=03e9d0251bec4410b47041178495c2c4 agent contact center global business is part of the department digital crm global business which has a map of the role of developing the bpo market off shore since february 2014 we are present as a sol |
| Ismi Andriani /profile.aspx?pid=845c61444c5849d49a2589d0b6d3e3a9 agent global business is part of the department digital crm global business which has a map of the role of developing the bpo market off shore since february 2014 we are present as a solution for compa |
| Ninda Agustina /profile.aspx?pid=b7c441a8b8e54eea871bba7b2be4ba3c agent contact center since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a solid n |
| Danny Peña Angulo /profile.aspx?pid=9044a408936c4a30b9c389a985760626 sales agent millicom millicom tchad |
| Kholistiana Idayanti /profile.aspx?pid=9a8244d3e63f4efdaace1b71a98693f3 agent inbound since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a solid national |
| Andrew Prastya Adhy /profile.aspx?pid=51f02c367d3e45e695c2173030133de2 contact center agent since its establishment in 1946 bni has always been part of the dynamics of national development in indonesia within that time frame bni has also grown and developed into a solid n |
| Moch Dwi /profile.aspx?pid=350d8fab8d7f4161923169fbe9f341d1 bni contact center i'am a banking contact center agent |
| ameyo mobile call centre solutions enhances spice money's contact center agent performance /view/contact-center-news/ameyo-mobile-call-centre-solutions-enhances-spice-moneys-contact-center-agent.aspx agent application requiring no additional infrastructure enabling spice money to handle customer queries over calls with 50 of agent capacity with the historic lockdown in 2020 people in smaller towns |
| Gregg Antenen /profile.aspx?pid=13a001aa8b524dc8a9ff6cd28d8ea032 agent experience and greater control over your contact center performance at vistio we believe improving contact center metrics requires not only great technology but also the expertise to implement it |
| agero lauded by frost & sullivan for its dispatch and management /view/contact-center-news/agero-lauded-by-frost-sullivan-for-alleviating-the-stress-of-roadside-events-with.aspx agent client and agero &ndash with built in transparency and real time updates agero unified platform is flexible and variably configurable to support multiple business types and multi tenant client ma |
| Hamid Ramz /profile.aspx?pid=9738b13152994165a91b6f4fcc82dffb agent guidance and call analytics ideal for people who talk for a living at jabra we have expertise through professional sound proudly part of the gn group jabra are providers in intelligent audio solu |
| Nigina Bender /profile.aspx?pid=13cc73f683a74f49be5b79cdc6bbe6b7 agent guidance and call analytics ideal for people who talk for a living at jabra we have expertise through professional sound proudly part of the gn group jabra are providers in intelligent audio solu |
| Tom Benton /profile.aspx?pid=9ac4687d17b045f89811790745a19599 agent experience and greater control over your contact center performance at vistio we believe improving contact center metrics requires not only great technology but also the expertise to implement it |
| How to connect DialogFlow to your PBX? /blog/ivrpowers/?id=7d0072db-153a-40c6-ba4c-590b04fe8403 agent nlu dialogflow is the dialog manager it will manage all rules itents and will use ai machine learning to improve the conversation itself 💡activate professional for more than&hellip 4 smart ivr s |
| amc technology announces launch of davinci app gallery /view/contact-center-news/amc-technology-announces-launch-of-davinci-app-gallery.aspx agent functionality we&rsquore excited to showcase the flexibility and power of davinci with app gallery not only does it illustrate the depth of the platform but is also a vehicle to engage our custom |
| FCR /company/fcr.aspx fcr is a provider of outsourced live agent call center and business process solutions first call resolution llc joe goedereis robert green |
| Наталия Золкина /profile.aspx?pid=ab4c2ce1ccb54912a2d8ec85cef668ab agent seats now is 5000 telecontact provides the full range of inbound and outbound services involving all up to date communication channels the industries most presented in clients portfolio are banki |
| moro hub in collaboration with avaya to spearhead emirates nbd's digital growth /view/contact-center-news/moro-hub-in-collaboration-with-avaya-to-spearhead-emirates-nbds-digital-growth.aspx agent desktop experiences through the integration of core systems to mark the strategic partnership he saeed mohammed al tayer &ndash md & ceo of dewa welcomed a vip delegation from emirates nbd ban |
| Ted Bray /profile/ted.bray/ agent efficiency and reduces toll and labor expenses virtual hold technology's patented queue management solutions help contact centers meet service level targets with reduced staffing requirements the |
| windstream enterprise delivers customer experience with mitel's contact center solutions /view/contact-center-news/windstream-enterprise-delivers-intelligent-customer-experience-with-mitels.aspx contactcenterworldlittle rock ak usa feb 11 2021 windstream enterprise we a managed communications services provider has enhanced its xcaas service to include mitel&rsquos virtual agent and agent assis |
| changing customer behavior impacts contact centers and creates new demands for the customer experience /view/contact-center-news/changing-customer-behavior-impacts-contact-centers-and-creates-new-demands-for-2.aspx agent training method one survey respondent shared their experience saying we have been surprised by the unusual times that their customers are communicating where our peak traffic used to come between |
| Peytsow Motaung /profile/peytsow.motaung/ call center agent network collections network collections |
| Tashnim Omardeen /profile/tashnim.omardeen/ call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit |
| supportlogic launches agent sx to improve customer service and team collaboration /view/contact-center-news/supportlogic-launches-agent-sx-to-improve-customer-service-and-team-collaboration.aspx contactcenterworldsan jose ca usa feb 10 2021 supportlogic a continuous service experience sx platform announced the launch of agent sx with its february product release supportlogic agent sx delivers |
| Dimitri Pratamaputera Irman /profile.aspx?pid=dd316d4f3e734a6895729bafd57696b1 contact center agent pertamina activities in conducting business in the field of energy and petrochemicals divided into two sectors namely hulu and hilir and supported by the activities of subsidiaries |
| M. Astrid. S /profile/muhammad.astrid/ agent postpaid nontechnical global business is part of the department digital crm global business which has a map of the role of developing the bpo market off shore since february 2014 we are present a |
| Vimal /profile/agara/ marketing manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistan |
| quality scores and csat the oil and water of contact center management /view/contact-center-article/quality-scores-and-csat-the-oil-and-water-of-contact-center-management.aspx agent who delighted a customer would get a higher quality score for handling the call properly well that&rsquos not normally the case and here&rsquos why typically a contact center&rsquos quality score |
| Manuella /profile.aspx?pid=9046464f2ab1490a98679212d7575234 agent desktop with management simplicity for over 15 years organizations around the world and across all industries have benefited from upstream works' experience and expertise gaining operational effi |
| five9 releases new workforce optimization integrations and enhanced user experience /view/contact-center-news/five9-releases-new-workforce-optimization-integrations-and-enhanced-user.aspx agent and supervisor user experience and provide supervisors with the tools they need to motivate and engage agents wherever they work as well as get vital reporting and analytics that can help them en |
| observe ai and microsoft team up to redefine customer experience with contact center ai /view/contact-center-news/observe.ai-and-microsoft-team-up-to-redefine-customer-experience-with-contact.aspx agent performance enterprise customers can purchase observe ai&rsquos contact center ai solution today on microsoft&rsquos azure marketplace and on appsource contact centers have a wealth of data that |
| Diana García /profile/diana.garcia/ agent environment ivr avrs call recording plus scoring screen captures reminders broadcast messaging with whisper back nuxiba technologies offers a comprehensive suite of contact center solutions the t |
| cure the cause of a bad agent experience not just the symptoms /view/contact-center-article/cure-the-cause-of-a-bad-agent-experience-not-just-the-symptoms.aspx agent job satisfaction they don&rsquot ultimately result in higher customer satisfaction that&rsquos because just adding more fun to an agent&rsquos daily life doesn&rsquot change the fact that being a |
| Meredith Sobieck /profile.aspx?pid=48ef835fe94d410cb65854d45dbe5abb agent and customer experience calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality manage |
| Gregg Antenen /profile.aspx?pid=893a78c4fd90487fad860272e6870277 agent experience and greater control over your contact center performance at vistio we believe improving contact center metrics requires not only great technology but also the expertise to implement it |
| Jean Spence /profile/jean.spence/ agent productivity reducing operations costs and maximising payment security we've over 20 years' experience in contact centre technology solutions eckoh has been a pci dss level one service provider s |
| Samara Johansson /profile.aspx?pid=524dd7ac75f74483b26ce61aeee9c00e agent and customer experience calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality manage |
| novelvox launches freshdesk cti connector for cisco avaya genesys contact centers /view/contact-center-news/novelvox-launches-freshdesk-cti-connector-for-cisco-avaya-genesys-contact-centers.aspx agent performance so it has launched the integration for cisco avaya and genesys since 12 years the company has been developing solutions inclined to agent and customer experience according to novelvox |
