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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Agent
Deriviation(s):Rep
Definition:
This is an individual designated to receive inbound or outbound contacts by phone, email etc. This person may perform additional tasks that may include consulting, sales/product support, and assistance with day-to day office operations unique to every organization.
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Your search for 'Agent' has returned 9062 search results
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| nice incontact global study reveals digital channel use gaining ground /view/contact-center-research/nice-incontact-global-study-reveals-digital-channel-use-gaining-ground.aspx agent assisted digital channels gain ground chat reigns for satisfaction the cx transformation benchmark year over year results among us consumers show growth of digital channels for service &ndash use |
| 7 steps to smarter scheduling in contact centers /view/contact-center-article/7-steps-to-smarter-scheduling-in-contact-centers.aspx agent schedules to better meet customer service levels at minimum cost and effort to the overall business at the same time the astonishing number of factors that need to be considered to achieve all ro |
| natterbox takes pci compliance further with new automated payment system /view/contact-center-news/natterbox-takes-pci-compliance-further-with-new-automated-payment-system.aspx agent or be sent to another system which would disrupt the call and the audit trail this incurred a risk of rogue agents causing breaches as customers had no certainty that the agents would use and sto |
| amc technology announces launch of new cloud solution davinci app for twilio /view/contact-center-news/amc-technology-announces-launch-of-new-cloud-solution-davinci-app-for-twilio.aspx agent to agent chatting said uliano if a customer has simpler requirements a single app can handle all the channels through a single platform with davinci agents get a single pane of glass for improved |
| intelli cti for microsoft unified service desk usd available /view/contact-center-news/intelli-cti-for-microsoft-unified-service-desk-usd-available.aspx agent whilst using microsoft unified service desk has been an important part of our strategy intelli cti for microsoft usd will provide a great user experience with enhanced telephone number lookup to |
| noble gamification wins 2018 customer contact center technology award /view/contact-center-news/noble-gamification-wins-2018-customer-contact-center-technology-award-2.aspx agent productivity and reduce attrition in call centers noble leverages game mechanics across the employee generational spectrum to ultimately align the client&rsquos objectives with their employee&rsq |
| Amit Shah /profile.aspx?pid=d70910526ac344c7b9f328b4dd7c235b agent and customer experience calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality manage |
| 2018 Award Categories /worldawards/award-categories.aspx agent support professional or a vendor there are 34 awards available to win you have several opportunities to compete directly against your peers in your geographical region europe middle east & afr |
| transcosmos is set to release “non voice contact center package” /view/contact-center-news/transcosmos-is-set-to-release-non-voice-contact-center-package.aspx agent based chat and contact center services with customer inquiries that require call based support one time phone number will be issued for temporaly connecting a contact center after the faq and bot |
| altitude software enhances its xperience suite with egain ai and knowledge /view/contact-center-news/altitude-software-enhances-its-xperience-suite-with-egain-ai-and-knowledge.aspx agent experience and boosts operational productivity said alfredo redondo ceo of altitude software egain best in class capabilities complement our modular platform to deliver easy to consume innovation |
| Naveen /profile.aspx?pid=1aea95b3fff0456eb27c795c3e0234eb digital marketing you can book most cost effective andaman tour package tour operators in andaman prime agent in andaman andaman family tour andaman honeymoon tour andaman beach tour budget tour in and |
| chatbots still too dumb to get the job done /view/contact-center-research/chatbots-still-too-dumb-to-get-the-job-done.aspx agent on the other end of the chat seventy two percent of consumers generally find chatbots to be helpful to some degree but the interaction quality can be quite mixed the majority 58 percent rank thei |
| ember and callminer automate quality management at vitalityhealth /view/contact-center-news/ember-and-callminer-automate-quality-management-at-vitalityhealth.aspx agent performance against core quality metrics assuring the vitalityhealth team that essential information is being delivered and forming the basis for individual coaching frank sherlock the uk general |
| 4 CX Actions for the Cash-strapped, Resource-limited Contact Center /company/blog/fcr/?id=aedb4517-d4f9-44f3-b3ba-54836b2dcf5a agent on the other end of the line in these moments most issues feel like a high priority but the reality is that most startups are resource limited i&rsquove written much in the past about the imp |
| New Volunteer Connect Cell App /company/blog/flsconnect/?id=ebfdc9b9-1086-4bba-81cc-fc9a3af288c3 volunteer connect pro is now enabled for cell phone dialing the app is restricted to a 1 1 call to agent ratio since you are dialing cell phones this distinction lets your volunteers legally dial cells |
| multifamily crm pioneer joins aptly engineering team /view/contact-center-news/multifamily-crm-pioneer-joins-aptly-engineering-team.aspx agent and a potential resident said oien with the industry shifting their focus towards renewals and the overall resident experience the leasing process is no longer a one to one interaction between th |
| automotive giant toyota switches their customer experience to top gear /view/contact-center-news/automotive-giant-toyota-switches-their-customer-experience-to-top-gear.aspx agent knowledge base within their contact centre to assist contact centre agents with the means to answer customer queries quickly consistently and accurately toyota motto is to apply their know how in |
| callqx launches hosted in queue music and messaging platform for ivr and pbx telephony systems /view/contact-center-news/callqx-launches-hosted-in-queue-music-and-messaging-platform-for-ivr-and-pbx.aspx agent service and enables brands and contact centers to serve customized on hold messaging that references unique customer information the result of a recent joint venture between gm voices a producer |
| akyta helps entrust energy reduce costs using genesys cloud solution /view/contact-center-news/akyta-helps-entrust-energy-reduce-costs-using-genesys-cloud-solution.aspx agent and supervisor tools such as integrated workforce management according to mcdonald after replacing a competing cloud solution entrust energy reduced costs by 50 percent by deploying purecloud he |
| Farjana Akter /profile.aspx?pid=c5cf184c201741dfa7a1a6c362f75b94 customer support agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clie |
| How to make voice analytics your competitive advantage today and the future. /company/blog/3clogic/?id=81cc86c8-535a-4de3-99af-4a66b224682a agent or virtual agent engagements extracting valuable data and putting it to work valuable data is mined and presented in 3clogic&rsquos consolidated reports and dashboards seamlessly integrated withi |
| Shahariar Mannan /profile.aspx?pid=a676c78d81b14c44964ebf409dc7f1db customer service agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clie |
| Kushal Sharma /profile.aspx?pid=dd3398c2d7164107a060c7f04cbf07ca agent and end to end selling we are committed to delighting our clients and their customers delivering value to our shareholders and creating opportunities for our talented caring employees 130 000 str |
| sharpen technologies helps onpeak put customers and agents first /view/contact-center-news/sharpen-technologies-helps-onpeak-put-customers-and-agents-first.aspx agent first omni channel cloud contact center platform sharpen&rsquos intelligent routing and callback capabilities have helped us reduce hold times by about 75 percent said onpeak&rsquos senior direct |
| Kennedy Meramat /profile/kennedy.meramat/ call center agent aia thailand has been operating for over 70 years and since october 1 1938 and is a member of the aia group the aia group is a leading life insurance organisation in asia pacific that |
| Resource Planning Manager /job-app-show-posting.aspx?JobID=4aa2360c-7c01-4a20-a0d6-c56e45fab54a agent activity within a multi site multi lingual call centre ensuring sufficient resources to consistently achieve service levels and kpi&rsquos across all business channels some of the responsibilitie |
| Tortoise or hare – which one best describes your contact center? /company/blog/teleopti/?id=f48c7fba-cf69-43e4-b900-d2e792a12add according to carlos muños contact centers are sometimes too efficient for their own good leading to poor customer service and high agent attrition rates it&rsquos time to introduce a &lsquo |
| cr x inc launches strategic partnership with vonage /view/contact-center-news/cr-x-inc-launches-strategic-partnership-with-vonage.aspx agent monitoring legal compliance and top agent modeling a partnership with nexmo is extraordinary because of the combined power that we bring to businesses it redefines quality customer satisfaction a |
| phh mortgage moves its contact center to the cloud with serenova /view/contact-center-news/phh-mortgage-moves-its-contact-center-to-the-cloud-with-serenova-2.aspx agent intelisys to evaluate the best course of action for its customer experience moving forward phh selected serenova over other providers due to the rich functionality and reliability of serenova&rsq |
| aspect software announces aspect via 18 1 with smarter omni channel automation /view/contact-center-news/aspect-software-announces-aspect-via-18.1-with-smarter-omni-channel-automation.aspx agent assisted interactions optimizing the workforce measuring the service experience and streamlining our own customers&rsquo user experience said mike bourke svp product management aspect software as |
| phh mortgage moves its contact center to the cloud with serenova /view/contact-center-news/phh-mortgage-moves-its-contact-center-to-the-cloud-with-serenova.aspx agent intelisys to evaluate the best course of action for its customer experience moving forward phh selected serenova over other providers due to the rich functionality and reliability of serenova&rsq |
| Sandeep Virdi /profile.aspx?pid=bb7a0832079049aeb1bf607c884050d7 agent and end to end selling we are committed to delighting our clients and their customers delivering value to our shareholders and creating opportunities for our talented caring employees 130 000 str |
| Renuka Shanmugam /profile.aspx?pid=94f45dae37cc4e59ae1273a030af9ff2 agent and end to end selling we are committed to delighting our clients and their customers delivering value to our shareholders and creating opportunities for our talented caring employees 130 000 str |
| zailab taps shoretel avaya channel vet to lead u s expansion /view/contact-center-news/zailab-taps-shoretel-avaya-channel-vet-to-lead-u.s.-expansion.aspx agent intelisys we&rsquore so excited to have such strong candidates join our team as we set our sights on establishing zailab&rsquos footprint in north america said nour addine ayyoub zailab&rsquos ce |
| nice incontact announces support for routing omnichannel interactions natively in salesforce live agent /view/contact-center-news/nice-incontact-announces-support-for-routing-omnichannel-interactions-natively-in.aspx contactcenterworld nice incontact a nice nasdaq nice business announced nice incontact cxone support for intelligent routing of omnichannel customer interactions natively in salesforce live agent and d |
| Cut Every Customer Call By One Minute /company/blog/monetsoftware/?id=a243bab2-e19d-40d3-a0be-388bdb54d371 agent won&rsquot have to ask basic questions or go through the same information gathering already covered by your ivr 3 polite pushing sometimes ok a lot of times the reason calls run long is that cust |
| Robert Leach /profile.aspx?pid=5374bea41a034bc9912411f813a4d67b agent and end to end selling we are committed to delighting our clients and their customers delivering value to our shareholders and creating opportunities for our talented caring employees 130 000 str |
| Aye Khaing /profile.aspx?pid=ad68b0448b7c43c4818094cfcb29c3f8 agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Pyae zin Hlyan Phyo Wai /profile.aspx?pid=6a00efcd54f1409c898549fdfd5e2f3f agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Khaing Khaing Maw /profile.aspx?pid=9fc5fb65969a448cbb9d07eb761174dc agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Pan Ei Phyu /profile.aspx?pid=250b6826f9304eee8bf3cee124e75653 agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Htet Arkar Myo Thant /profile.aspx?pid=4bfcdce13084414fa71d04b910e5abad agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Paing Thu Kyaw /profile.aspx?pid=745fa56ff63f40dd8dfce38eb0a3ffc7 agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Aniline Industry Global Market Size, Trend, Statistics, Analysis, Supply Market and Forecast Period 2018-2025 /blog.aspx?uid=f81acb059ea346c3b8596181c7abff11&id=cb939526-0b62-4fdd-a1cb-782441dfa67e agent in furniture and contributes in improving texture strength and durability the aniline market is expected to grow due to the upsurge in end use industries during the forecast period our market res |
| Sandar Nwe /profile.aspx?pid=4370fa68b5634d868eb6994acc1cc13d agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Soe Hlaimg Win /profile.aspx?pid=26344063aa184a8eb51f6e8425ab8c77 agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Win Win Htun /profile.aspx?pid=f752292e8741408392475b0debf862ec agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Poe Ei Aung /profile.aspx?pid=bab19816824f4d98b8ad9aa6d01b3de9 agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Theingyi Kyawel /profile.aspx?pid=b400723c7dc14993bfac4af90808bab8 agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Nine Nine /profile.aspx?pid=b5cef1161ea64681b440b91b34a5977d agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
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