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ContactCenterWorld - Definition
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Phrase: Completed Call
Deriviation(s):Completed Contact
Definition:
The name of an outbound call where the target has come to a decision regarding the offer; usually either accepting, rejecting, remaining undecided or requesting additional information about the offer.
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Your search for 'Completed Call' has returned 164 search results
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Your search for 'Completed Call' has returned 164 search results
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| Call Completion Rate /define.aspx?id=673ee02ec6dc41aa954237c864635eb8 the number of completed calls in comparison to the calls that were attempted |
| Blockage /define.aspx?id=75f0fea10ff545d089df3cd9ebf20c34 a call that cannot be completed because of a busy condition |
| Completed Call /define.aspx?id=811a014bcfc34d97b0a730c5d9adb75f the name of an outbound call where the target has come to a decision regarding the offer usually either accepting rejecting remaining undecided or requesting additional information about the offer comp |
| a first emergency response support system in state /view/contact-center-news/a-first-emergency-response-support-system-in-state.aspx call at 112 from landline or mobile phone or use the erss application to seek help as soon as the call or message is received the global positioning system gps would immediately trace the location of t |
| centralized diagnostic and reporting systems for large contact centers data centers /view/contact-center-news/centralized-diagnostic-and-reporting-systems-for-large-contact-centers-data.aspx call distribution ivr capacity human attendants and similar expensive resources speaking to the press mr matthew yost a director of marketing at gl communications inc said recently gl communications in |
| digital customer experience moves from the call center to the boardroom /view/contact-center-research/digital-customer-experience-moves-from-the-call-center-to-the-boardroom.aspx contactcenterworld nelsonhall has completed a new study entitled digital customer experience services which analyses the current customer experience cx vendor offerings and client requirements and thei |
| Ask Non Customers For Feedback /tips.aspx?id=b81bf82e34ac48d68335d02e612b977b call is completed outbound surveys tend to be more effective though as they are more personal the important thing is work with other departments to set objectives and then target a balance of customers |
| sales verification company announces pci compliance at third party verification call center /view/contact-center-news/sales-verification-company-announces-pci-compliance-at-third-party-verification.aspx contactcenterworld st petersburg fl usa june 11 2018 sales verification company llc a provider of third party verification services announced that it has successfully completed all necessary requiremen |
| taurus insurance services go live with contactone's innovative call & contact centre solution /view/contact-center-news/taurus-insurance-services-go-live-with-contactones-innovative-call-contact-centre.aspx completed with a smooth transition to voice over the next few months other channels will be enabled to give a true omni channel experience to their customers and partners we are very pleased with how w |
| call 4 health expands operations adds 150 jobs in linthicum heights md /view/contact-center-news/call-4-health-expands-operations-adds-150-jobs-in-linthicum-heights-md-2.aspx contactcenterworld call 4 health the nation&rsquos leading medical call center and nurse triage service has announced immediate plans for a significant expansion of its maryland operations facility loc |
| call 4 health expands operations adds 150 jobs in linthicum heights md /view/contact-center-news/call-4-health-expands-operations-adds-150-jobs-in-linthicum-heights-md.aspx contactcenterworld call 4 health a medical call center and nurse triage service has announced immediate plans for a significant expansion of its maryland operations facility located in linthicum height |
| hiring starts for new call center in lacy lakeview /view/contact-center-news/hiring-starts-for-new-call-center-in-lacy-lakeview.aspx contactcenterworld lacy lakeview tx usa may 2018 arizona based empereon constar is staffing its call center on north loop 340 in lacy lakeview about a year after confirming it had signed a lease and mo |
| fastweb comdata ink italian call centre agreement /view/contact-center-news/fastweb-comdata-ink-italian-call-centre-agreement.aspx contactcenterworld cagliari italy may 8 2018 italian operator fastweb has reached a three year deal with comdata to move back call centre services from romania to the cities of cagliari and lecce in a |
| First Call Completion /tips.aspx?id=452d47cf301c4d17a8637e40c2479fc5 a useful parameter for measuring contact centre effectiveness from the caller's point of view is first call completion' i e the percentage of calls which are successfully completed during the call with |
| Natheepan Nadesalingam /profile.aspx?pid=759c5675f5414376aa341710e158e612 unknown in brief i have two years of experience in the customer service field please be advised i recently completed my education at queen university through my experiences in the call center i have be |
| Pointel inc /profile.aspx?pid=bf40fd8ba2d447818839beb8fd3c34ad touchpoint contact centers inc was founded to give businesses an alternative to the traditional call center outsourcing companies these traditional players treat contact center services like a commodit |
| bid to save 100 newcastle first contact call centre jobs launched by utilita energy /view/contact-center-news/bid-to-save-100-newcastle-first-contact-call-centre-jobs-launched-by-largest.aspx contactcenterworld newcastle england april 30 2018 around 100 jobs at a newcastle call centre could be saved amid rescue efforts by its largest customer it has emerged two years ago first contact ne li |
| Krishna Prasad /profile/krishna.prasad/ touchpoint contact centers inc was founded to give businesses an alternative to the traditional call center outsourcing companies these traditional players treat contact center services like a commodit |
| east st louis will no longer operate a 911 call center /view/contact-center-news/east-st.-louis-will-no-longer-operate-a-911-call-center.aspx call center known as a public safety answering point until march 19 when it merged with the county program st clair county has four answering points including the center in east st louis there are two |
| credit union to open new call center /view/contact-center-news/credit-union-to-open-new-call-center.aspx contactcenterworld rocky mount nc usa march 20 2018 a former pnc bank building in rocky mount that has been vacant is in the process of being renovated for a call center and other uses by a natural mem |
| noble systems acquires fidotrack /view/contact-center-news/noble-systems-acquires-fidotrack.aspx contactcenterworld atlanta ga march 12 2018 noble systems corporation a global provider in omnichannel contact center technology solutions announced that it has completed the acquisition of fidotr |
| Rajesh Ramchunder /profile/rajesh.ramchunder/ telecoms engineer my company supplies it and communication voice data technologies to call centres in south africa integrated telecoms my company supplies it and communication voice data technologies t |
| Computerization of National Savings Centres Completed to Facilitate Investors /view/contact-center-news/computerization-of-223-national-savings-centres-completed-to-facilitate-investors.aspx contactcenterworld islamabad pakistan feb 2018 national saving has completed automation and computerization of its centres to facilitate investors and ensure more effectiveness in execution of routine |
| Now, a Call Centre for RTO Grievances /view/contact-center-news/now-a-call-centre-for-rto-grievances.aspx contactcenterworld bengaluru india feb 7 2018 people can now complain about rto services by making a phone call or posting a message on social media the transport department has opened a call centre fo |
| Government to Launch National Toll-free Number to Report Road Accidents on National Highways /view/contact-center-news/government-to-launch-national-toll-free-number-to-report-road-accidents-on.aspx completed all the work related to this project the aim is to provide quick help rescue any accident victim and take him her to the nearest hospital we are also collaborating with state governments for |
| Mandatory Information /tips.aspx?id=7eeccce7a2d64627be9ab4bdd4cc39bb completed on the e mail form – there could be many reasons why the customer may be using e mail – they may not have a telephone number e mail could be their preferred choice they could be out of the co |
| Consider Your Center As A Production Line /tips.aspx?id=38c088402ae9493fa69942a024878c0f call needs to go through some processing before it is passed to agents who processes the data then either completes' the process with a satisfied customer or passes the customer on for further processi |
| Increasing Hoax, Crank Calls Hampering 108 Service /view/contact-center-news/increasing-hoax-crank-calls-hampering-108-service.aspx completed nine years of operation in assam this month addressing mediapersons here at the jorhat medical college and hospital the regional manager of gvk emri upper assam and barak valley kanakendu sin |
| 130 Jobs at Risk as KCOM to Close Prospect House Call Centre in Hull City Centre /view/contact-center-news/130-jobs-at-risk-as-kcom-to-close-prospect-house-call-centre-in-hull-city-centre.aspx contactcenterworld hull uk nov 15 2017 kcom has announced it will be closing its call centre at prospect house putting 130 jobs at risk the company says that the contact centre in hull city centre whic |
| Frew's Open New Call Centre in Stevenston /view/contact-center-news/frews-open-new-call-centre-in-stevenston.aspx contactcenterworld north ayrshire scotland nov 13 2017 james frew ltd has officially opened its upgraded call centre james frew ltd was joined by chris watson business growth manager north ayrshire |
| viiz Opens New Call Center in Anniston, Alabama /view/contact-center-news/viiz-opens-new-call-center-in-anniston-alabama.aspx contactcenterworld calgary alberta canada nov 9 2017 viiz communications a provider in voice and platform services for the telecommunications industry announced it is opening a new call center in a |
| 'Haryana 100' Will be Integrated With Fire, Ambulance Services /view/contact-center-news/haryana-100-will-be-integrated-with-fire-ambulance-services.aspx completed before november 1 2018 the police emergency response system would give prompt efficient integrated and citizen friendly emergency response to the public on issues of safety and security anyti |
| Getting More Out Of Technology /tips.aspx?id=998b86228de44f5fb8beb714ab551297 completed a call they can offer callers the chance to complete a simple satisfaction survey then set up the ivr so that callers can be transferred to a 3 or 4 question survey which prompts callers to i |
| Qualfon Completes Renovation of Call Center Facility in Johnstown, PA /view/contact-center-news/qualfon-completes-renovation-of-call-center-facility-in-johnstown-pa.aspx contactcenterworld johnstown pa usa oct 2017 qualfon a mission driven business process outsourcing bpo company and global provider of contact center services reported that it has now completed renovati |
| Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey /view/contact-center-news/serenova-acquires-telstrat-to-accelerate-performance-and-drive-engagement-across-2.aspx contactcenterworld austin tx usa oct 23 2017 serenova a contact center as a service ccaas provider announced that it has completed the acquisition of telstrat link is external a provider of call re |
| Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey /view/contact-center-news/serenova-acquires-telstrat-to-accelerate-performance-and-drive-engagement-across.aspx contactcenterworld serenova a scalable contact center as a service ccaas provider announced that it has completed the acquisition of telstrat a provider of call recording quality analytics and workforc |
| Three More Held in Call Centre Scam /view/contact-center-news/three-more-held-in-call-centre-scam.aspx contactcenterworld vadodara india sept 2017 the cyber cell of detection of crime branch dcb arrested three more persons in connection with the call centre scam all the three accused used to manage the |
| Iron Bow Technologies Completes SOC 2 Type 1 Certification for Call Center Services /view/contact-center-news/iron-bow-technologies-completes-soc-2-type-1-certification-for-call-center.aspx contactcenterworld herndon va usa sept 2017 iron bow technologies an it services provider that serves commercial healthcare and government customers announced that it has successfully completed a syste |
| PG&E’s Customer Service Hours are Changing to Provide Customers with Better Service /view/contact-center-news/pges-customer-service-hours-are-changing-to-provide-customers-with-better-service.aspx call center resources to more concentrated hours we will provide our customers with improved service and shorter hold times during the periods of highest call volume pg&e will continue to provide 24 |
| Vodacom Working to Reimburse Customers Over ‘Glitch’ /view/contact-center-news/vodacom-working-to-reimburse-customers-over-glitch.aspx completed he said the process is being done automatically where customers feel the problem hasn&rsquot been addressed to their satisfaction they should contact the company&rsquos call centre agents hav |
| Eltex Launches IP-telephony on Elbrus Micro-processors /view/contact-center-news/eltex-launches-ip-telephony-on-elbrus-micro-processors.aspx call centre function can be launched with the solution testing the solution using tetra core elbrus 4 4 and elbrus 4c procesors has already been completed contactcenterworldposted by veronica silva cus |
| Cyta Receives ISO Certification for Call-centre Quality /view/contact-center-news/cyta-receives-iso-cert-for-call-centre-quality.aspx completed between july 17 and 19 by the cyprus certification company in cooperation with the austrian agency &lsquostandards plus certification&rsquo which operates the international certification sche |
| Aptel Ditches Cisco for Access4 BroadSoft Tech /view/contact-center-news/aptel-ditches-cisco-for-access4-broadsoft-tech.aspx completed over the next 12 months access4&rsquos unified communication as a service ucaas solution incorporates broadworks ip trunking and hosted voice with its solution uc one which enables functional |
| BBMP’s 24/7 Call Centre Will Take 3 More Months /view/contact-center-news/bbmps-247-call-centre-will-take-3-more-months.aspx call centre being ready the civic body estimates it can take at least three more months to kick off as the government has not yet approved of the tender presented to it the council had approved of the |
| 10111 Call Centre Staff to March in Pretoria /view/contact-center-news/10111-call-centre-staff-to-march-in-pretoria.aspx contactcenterworld johannesburg south africa june 6 2017 the south african federation of trade unions saftu has said it supports tuesday&rsquos march by 10111 emergency call centre workers to the polic |
| Westpac Looks to Bots After Customer Service Upgrade /view/contact-center-news/westpac-looks-to-bots-after-customer-service-upgrade.aspx contactcenterworld sydney australia june 5 2017 westpac has completed an upgrade of its customer service platforms designed to let it follow inquiries across devices and begin to experiment with smart |
| BOS Global Completes Acquisition of Stake in Aussie Software Firm /view/contact-center-news/bos-global-completes-acquisition-of-stake-in-aussie-software-firm.aspx contactcenterworld london uk may 23 2017 office productivity software developer bos global holdings lon bos has completed its acquisition of a 40 equity interest in call design pty ltd the holders of t |
| XMS 3.3 – Outbound Calling and Notification /company/blog/dialogic/?id=1902f4ad-e57f-4534-95f6-3db7e295fe26 call backs medication reminder notifications and conferencing applications all depend on detecting whether an outbound call was completed and then whether it was answered by a person or a machine |
| Ambulance Service Provider to Open Bristol Hub /view/contact-center-news/ambulance-service-provider-to-open-bristol-hub.aspx call centre control planning and despatch road teams and a new vehicle fleet which will operate from the hub and other sites around the area wayne spedding director of operations at e zec medical said |
| Bank of Internet USA Launches 24/7 Customer Service /view/contact-center-news/bank-of-internet-usa-launches-247-customer-service.aspx completed on april 1 2017 as a full service digital bank serving clients nationwide we constantly look for ways we can improve the customer experience explained eduardo urdapilleta chief deposit office |
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