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ContactCenterWorld - Definition
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Phrase: Completed Call
Deriviation(s):Completed Contact
Definition:
The name of an outbound call where the target has come to a decision regarding the offer; usually either accepting, rejecting, remaining undecided or requesting additional information about the offer.
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| coronavirus brussels contact tracers aim to reach 1 000 people a day /view/contact-center-news/coronavirus-brussels-contact-tracers-aim-to-reach-1000-people-a-day.aspx completed a week long pilot test the region&rsquos contact tracing platform will begin operations with 85 workers in a call centre with maron saying that the aim was to have 120 people on the job by mi |
| medallia completes acquisition of voci technologies /view/contact-center-news/medallia-completes-acquisition-of-voci-technologies.aspx contactcenterworld san francisco ca usa may 6 2020 medallia inc nyse mdla a global provider in experience management announced it has completed the acquisition of the speech to text platform voci techn |
| Call Completion Rate /define.aspx?id=673ee02ec6dc41aa954237c864635eb8 the number of completed calls in comparison to the calls that were attempted |
| Blockage /define.aspx?id=75f0fea10ff545d089df3cd9ebf20c34 a call that cannot be completed because of a busy condition |
| Completed Call /define.aspx?id=811a014bcfc34d97b0a730c5d9adb75f the name of an outbound call where the target has come to a decision regarding the offer usually either accepting rejecting remaining undecided or requesting additional information about the offer comp |
| medallia to acquire real time speech to text platform voci technologies /view/contact-center-news/experience-management-leader-medallia-to-acquire-real-time-speech-to-text.aspx call analysis moments after each interaction has completed optimizing every aspect of call center operations securely especially important as virtual and remote contact center operations take shape our |
| call centres urged to improve working conditions /view/contact-center-news/call-centres-urged-to-improve-working-conditions.aspx contactcenterworld glasgow scotland april 14 2020 a third of call centre workers are still required to work despite not being essential workers and employers are not implementing social distancing says |
| gcu tele counselling centre to redress corona related stress /view/contact-center-news/gcu-tele-counselling-centre-to-redress-corona-related-stress.aspx completed and punjab governor the chancellor chaudhry muhammad sarwar would formally inaugurate it on thursday today he said the governor corona helpline call centre would also refer patients with psyc |
| nevada dmv offices and call center closed customers encouraged to use online services /view/contact-center-news/nevada-dmv-offices-and-call-center-closed-customers-encouraged-to-use-online.aspx contactcenterworld carson city nv usa march 2020 the nevada department of motor vehicles has closed its field offices statewide and many of the centralized services in carson city including the call ce |
| Emine Yetkiner /profile/emine.yetkiner/ call center manager iga was founded on october 7 2013 to construct and operate istanbul airport for 25 years the airport is under construction on an area of 76 5 million square meters to the north of i |
| BT Completes 100% Onshoring of Customer Service Calls to the UK and Ireland to Deliver Personal and Local Customer Servi /view/contact-center-news/bt-completes-100-onshoring-of-customer-service-calls-to-the-uk-and-ireland-to.aspx contactcenterworld london uk jan 28 2020 bt has completed its commitment to answer 100 of customer service calls in the uk and ireland a year ahead of schedule to deliver the most personal and local se |
| How Predictive Dialer Increase Your Business /blog/cheena/?id=6dec862b-55de-42c6-99a1-dd74c080b447 predictive dialer campaign dials multiple number at once and only the answered calls are connected to the agent it helps in filtering the call which are not answered or which goes into the voicemail ac |
| Stroitelny Dvor Migrates from Avaya to Noda Contact Center Platform /view/contact-center-news/stroitelny-dvor-migrates-from-avaya-to-noda-contact-center-platform.aspx contactcenterworld moscow russia jan 21 2020 stroitelny dvor a russian diy retailer has completed the overhaul of its geographically distributed contact center within the project the retailer contact c |
| 51 Negrense Scholars Finish Call Center Training /view/contact-center-news/51-negrense-scholars-finish-call-center-training.aspx contactcenterworld bacolod city philippines jan 13 2020 fifty one negrenses completed the contact center services national certificate nc ii course at the negros occidental language and information tec |
| Bury Business Buys Leeds Counterpart /view/contact-center-news/bury-business-buys-leeds-counterpart.aspx contactcenterworld bury uk jan 2020 a bury headquartered business communications provider has completed a six month merger programme with the integration of a leeds based business rocom is a call centr |
| North Charleston Call Center Expanding, Adding 300 Jobs /view/contact-center-news/north-charleston-call-center-expanding-adding-300-jobs.aspx contactcenterworld north charleston sc usa dec 2019 a north charleston call center plans to expand its operations with an investment that will create 300 jobs alorica handles customer calls for the ret |
| Call Center Relocates to Oak Ridge /view/contact-center-news/call-center-relocates-to-oak-ridge.aspx contactcenterworld oak ridge tn usa dec 5 2019 avant llc recently announced that the company has completed the relocation of its call center operations from nearby louisville to commerce park in oak ri |
| Eric /profile.aspx?pid=97df2f4b241e4aaea2ce199d076fcf13 president contact center & profit improvement consultant eric young associates a division of tele centre assist inc is a source for optimizing back office departments and contact centers call centers f |
| OTP Bank Uses NODA Solution to Update its Contact Center /view/contact-center-news/otp-bank-uses-noda-solution-to-update-its-contact-center.aspx contactcenterworld moscow russia nov 4 2019 noda has completed its contact center modernization project for otp bank the project involved replacing a foreign digital services platform with the russian |
| ASIC-Westpac Verdict Ends 'Predatory' Call-centre Sales /view/contact-center-news/asic-westpac-verdict-ends-predatory-call-centre-sales.aspx completed her doctorate on asic enforcement strategy said the decision is likely to prompt a rethink of phone based financial product sales which is widespread across vertically integrated wealth manag |
| Ask Non Customers For Feedback /tips.aspx?id=b81bf82e34ac48d68335d02e612b977b call is completed outbound surveys tend to be more effective though as they are more personal the important thing is work with other departments to set objectives and then target a balance of customers |
| MyOperator and Salezshark Team Up for Operational Productivity /view/contact-center-news/myoperator-salezshark-team-up-for-operational-productivity.aspx contactcenterworld myoperator integrated its customer integration facility with global cloud based crm provider salezshark that would help the former&rsquos users to cut down call handling time drive o |
| Nisa Price /profile/nisa.price/ completed currently as an accountant ii at delhaize i collaborate with expense ar and it during software implementation of amt ibm assists with account mapping and application process testing previou |
| Ümit Çağlayan /profile/umit.caglayan/ contact center solutions turkcc was founded in 1998 to serve in the fields of information and web technologies turkcc which has been the first in the field of design and coding in turkey has completed |
| Ulster Bank to Relocate 650 Staff to Revamped Belfast HQ /view/contact-center-news/ulster-bank-to-relocate-650-staff-to-revamped-belfast-hq.aspx call centre in danesfort stranmillis to its headquarters at donegall square east there are around 800 staff in the headquarters building ulster bank said the move was part of a significant investment w |
| Super-practice Call Centre to Open Before Closures /view/contact-center-news/super-practice-call-centre-to-open-before-closures.aspx contactcenterworld shropshire england oct 2 2019 a planned call centre connecting branches of a gp uper practice should be up and running before any closures take place a council health committee chair |
| Chi Onwurah MP Gets ‘Inspired’ by Workplace Health and Wellbeing at a Newcastle Call Centre /view/contact-center-news/chi-onwurah-mp-gets-inspired-by-workplace-health-and-wellbeing-at-a-newcastle.aspx call centre inspired outsourcing on friday 20th september to see the huge difference investing in workplace health and wellbeing has made to the organisation and its 100 strong staff chi heard how thro |
| Goa : Universal Helpline ‘112’ is Launch-ready /view/contact-center-news/goa-universal-helpline-112-is-launch-ready.aspx completed setting up a new emergency response support system erss in goa to attend to all kinds of emergencies the service has been set up at a cost of rs 10 crore a call made to 112 will galvanise all |
| Dialogic Announces Successful Interoperability Testing Between the Dialogic BorderNet SBC and OrecX /view/contact-center-news/dialogic-announces-successful-interoperability-testing-between-the-dialogic.aspx completed between the dialogicr bordernet&trade sbc and the oreka audio capture platform from orecx an open source call recording solution provider the bordernet sbc a software only cloud native sbc se |
| Nthambeleni Emmanuel Murwanthi /profile.aspx?pid=8f94b5ecda41438788246424536f2550 i am focus determined motivated target driven ambitious go getter and a team player i have a call centre certificate which i completed in 2012 at cornerstone call centre college i have general adminstr |
| Intellicom Helps 11890 to Thrive with Google Telephony Integration /view/contact-center-news/intellicom-helps-11890-to-thrive-with-google-telephony-integration.aspx contactcenterworld dublin ireland aug 2019 intellicom has completed a telephony integration project with directory services provider 11890 the project integrated google indexed business data with 11890 |
| First Call Completion /tips.aspx?id=452d47cf301c4d17a8637e40c2479fc5 a useful parameter for measuring contact centre effectiveness from the caller's point of view is first call completion' i e the percentage of calls which are successfully completed during the call with |
| Rajesh Ramchunder /profile/rajesh.ramchunder/ telecoms engineer my company supplies it and communication voice data technologies to call centres in south africa integrated telecoms my company supplies it and communication voice data technologies t |
| Consumer Cellular Expands Redmond Call Center /view/contact-center-news/consumer-cellular-expands-redmond-call-center.aspx contactcenterworld redmond or usa july 2019 with renovations completed a redmond cellular phone call center plans to nearly double its workforce the consumer cellular facility at 2999 sw 6th st near re |
| Vodafone Call Centre Acquired by Corum Asset Management /view/contact-center-news/vodafone-call-centre-acquired-for-11.8m.aspx contactcenterworld stoke on trent england july 9 2019 a vodafone call centre in stoke on trent has been bought in a multi million pound deal the 80 855 square foot building was bought by corum asset ma |
| Union Claims MultiChoice Retrenchments on Ice... 'for Now' /view/contact-center-news/union-claims-multichoice-retrenchments-on-ice...-for-now.aspx call centres and walk in centres multichoice confirmed in a statement that it had met with unions it did not address the union claims that the retrenchment process had been put on ice the company said |
| Karnataka Set to Launch All-in-One Emergency Helpline 112 Next Month /view/contact-center-news/karnataka-set-to-launch-all-in-one-emergency-helpline-112-next-month.aspx call facilities have been stopped or temporarily suspended according to top police sources the helpline will be launched on a pilot basis in july first or second week and 90 of the work has been comple |
| Dubai RTA Call Centre Wins Lifestyle, Transport Awards /view/contact-center-news/dubai-rta-call-centre-wins-lifestyle-transport-awards.aspx contactcenterworld dubai uae june 17 2019 dubai&rsquos roads and transport authority rta has won the best government call centre lifestyle award as well as the best industry call centre transport award |
| Hospitality Call Center Installs the Virtual Observer System /view/contact-center-news/renowned-hospitality-call-center-installs-the-virtual-observer-system-for.aspx completed calls whenever they like from any browser on a computer or smart phone stated travel outlook ceo john smallwood this is part of our ongoing plan to improve transparency for our clients an imp |
| 311 Not Cost-prohibitive: Report /view/contact-center-news/311-not-cost-prohibitive-report.aspx call to get information on municipal services make complaints or report problems such as road damage currently 18 cities in canada use it including windsor toronto and waterloo the move in chatham kent |
| Town’s 311 Center Answers Two Millionth Call /view/contact-center-news/towns-311-center-answers-two-millionth-call.aspx contactcenterworld north hempstead ny usa may 20 2019 the town of north hempstead&rsquos 311 call center established back in 2005 reached a milestone this week as the two millionth caller dialed the in |
| Murat Aydın /profile/murat.aydin/ call center senior manager türk ekonomi bankası teb a financial institution in the turkish banking sector started its banking activities in 1927 with its ever expanding branch network and wide range of |
| More Layoffs at Local Harte Hanks /view/contact-center-news/more-layoffs-at-local-harte-hanks.aspx completed what we are doing we will be at that number when asked how many are currently employed in texarkana the representative said those numbers were not immediately available the representative sai |
| VXI Adding 300 Jobs at Downtown Call Center /view/contact-center-news/vxi-adding-300-jobs-at-downtown-call-center.aspx contactcenterworld youngstown oh usa april 2019 in anticipation of the addition of a new line of business vxi global solutions is looking to hire 300 people at its downtown youngstown call center later |
| Vega Moves to New Call Centre Operator /view/contact-center-news/vega-moves-to-new-call-centre-operator.aspx contactcenterworld kiev ukraine april 2019 ukrainian telecommunication group vega has started cooperation with a new call centre operator the operator has concluded a contract on the management of its |
| Mandatory Information /tips.aspx?id=7eeccce7a2d64627be9ab4bdd4cc39bb completed on the e mail form – there could be many reasons why the customer may be using e mail – they may not have a telephone number e mail could be their preferred choice they could be out of the co |
| Vodafone NZ Suggests Job Cuts Fewer Than 400 but Won't Confirm /view/contact-center-news/vodafone-nz-suggests-job-cuts-fewer-than-400-but-wont-confirm.aspx call centre jobs contracted out to third party provider probe would also be moved overseas vodafone completed initial consultations with staff last week but some people whose jobs had been disestablish |
| Union Estimates Big Numbers of Job Losses at Vodafone /view/contact-center-news/union-estimates-big-numbers-of-job-losses-at-vodafone.aspx call centre workers overseas unite union organiser shirley wang believes the changes would also see work outsourced by vodafone to indian technology firm tech mahindra she said vodafone spokesman richa |
| Consider Your Center As A Production Line /tips.aspx?id=38c088402ae9493fa69942a024878c0f call needs to go through some processing before it is passed to agents who processes the data then either completes' the process with a satisfied customer or passes the customer on for further processi |
| BJP Fans Out: 170 Call Centres, 2 Lakh Kendras, 10 Lakh Booths /view/contact-center-news/bjp-fans-out-170-call-centres-2-lakh-kendras-10-lakh-booths.aspx contactcenterworld new delhi india feb 25 2019 around 12 000 callers spread across 170 odd call centres reaching out to bjp workers on a daily basis heading into the 2019 lok sabha elections the party |
