ContactCenterWorld - Definition
Phrase: Load Balancing
The process of balancing contacts between multiple sites, queues, or agent groups.
ContactCenterWorld - Search Results
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the process of balancing contacts between multiple sites queues or agent groups
|6 Types of Proxy Servers|
load balancing it also makes it easier to introduce and scale new services and features and assists in reducing network complexity and maintenance costs communication service providers can use this pro
|Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform|
load balancing with no need for supervisor intervention to optimise agent activities routing rules to ensure that customers always get dealt with by the most appropriate agent in the media of their cho
|PanTerra Partners with Bigleaf Networks to Deliver SD-Wan Services|
load balancing and uptime protection said joel mulkey bigleaf founder and ceo with more applications running across customer networks all the time customers need a solution built on intelligent softwar