ContactCenterWorld - Definition
Phrase: Load Balancing
The process of balancing contacts between multiple sites, queues, or agent groups.
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the process of balancing contacts between multiple sites queues or agent groups
|Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform|
load balancing with no need for supervisor intervention to optimise agent activities routing rules to ensure that customers always get dealt with by the most appropriate agent in the media of their cho