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ContactCenterWorld - Definition

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Phrase: Make Busy

Definition:

A switch whose activation makes a dial telephone line or group of telephone lines appear to be busy and thereby prevents completion of incoming calls.

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Contact Centre Software for E Commerce
/blog/cheena/?id=5bff432c-3446-4063-a496-51d755eb04f4
it is very important for an e commerce business to offer world class customer support it is very important to make sure that the first point of contact of the customer is convenient courteous and profe

Things to do in Alpharetta GA
/blog/general/?id=9f9cef1c-949d-46f4-b134-572b9653fb5e
busy and entertained if you like music outdoors or indoors activities nature and adrenaline alpharetta will make sure that your life would be active and filled with excitement when the day is over howe

Offered Calls
/define.aspx?id=c115922b77c5401493b8723048bc21b2
this term refers to the effort caller's make to get through to the contact center these calls can be answered the callers can hang up or the caller can reach a busy signal

Make Busy
/define.aspx?id=829276e43323417e9098eacd29d342ed
a switch whose activation makes a dial telephone line or group of telephone lines appear to be busy and thereby prevents completion of incoming calls

more cancer patients turning away from nhs for advice
/view/contact-center-news/more-cancer-patients-turning-away-from-nhs-for-advice-macmillan.aspx
contactcenterworld london uk dec 31 2019 growing numbers of people with cancer are seeking advice from macmillan cancer support because overstretched nhs staff are too busy to answer their questions th

Tips For Conducting Successful Interviews With Applicants
/blog/mytechblog/?id=2c83a679-7d8f-4c51-9e20-e788bc630c2e
busy area if you have a lot of applicants to weed through it would be more convenient to rent a meeting room los angeles meeting rooms can be rented by the day or by the hour meeting rooms offer profes

Cancel Training At Your Peril
/tips.aspx?id=a879a7f45e034efc981b38cb0b0ca55f
when you plan training for your agents team leaders or managers make sure that the time for training is adhered to – even when it's busy all too often training gets cancelled at the last minute because

Recruitment Firm Signs Up Experienced New Divisional Manager
/view/contact-center-news/recruitment-firm-signs-up-experienced-new-divisional-manager.aspx
busy period in a buoyant market i&rsquom thrilled that jackie was so keen to join search and i can&rsquot wait to work with her on plans for 2020 and beyond tolland said ambitious growth plans for next

An Overview of Contact Center Reporting Metrics — Outbound
/company/blog/evolveip/?id=c368999a-3d27-4206-a17c-060cacc48040
make a real difference here are eight to consider 1 call rates the strength of your outbound sales calling can&rsquot be judged by eye alone sure your team of agents may all look engaged and productive

SugarCRM Announces New Portfolio of Products and a New Vision
/view/contact-center-news/sugarcrm-driving-the-future-of-customer-experience-with-powerful-products-and-new.aspx
busy implementing major innovations in our platform for some time now said rich green cto and chief product officer not only are we introducing exciting new products but those products are delivered on

Assisted Transfers
/tips.aspx?id=fa9199ffeeab49679ce867e3217682b2
if your agents transfer calls to other offices consider the option of an assisted transfer – where your agents check to make sure there is someone at the other end and or lines are not busy some compan

Best Predictive Auto Dialer Software For Your Business
/blog/predictivediale/?id=b2f2456f-e04e-46f1-9e52-842ff0b962ed
vert age predictive dialer is a telephone control system which dials unlimited calls automatically the dialer software help in screening out all the fake calls busy calls and no answer calls and can ha

Cisco Licensing Mess Could Make Call Centres Go Dark
/view/contact-center-news/cisco-licensing-mess-could-make-call-centres-go-dark.aspx
busy according to cisco&rsquos field notice which adds the problem begins on the date that the cvp license expires the affected products are cisco&rsquos unified contact center enterprise virtual machi

4 Tips to Improve Call Center Scheduling
/company/blog/theconnection/?id=0a55d6c7-b624-41ca-9e2a-8e2cc2500c0d
call center scheduling is a difficult and time consuming job top that with trying to satisfy the needs of all your staff while also meeting service levels and you are one busy manager and if you are us

Customer Service Horror Stories: Spooky Results from Missing Calls
/company/blog/abetteranswer/?id=498c0bb2-942e-40dc-a0d1-881f448c30e1
make a happy customer but could save your business from being taken over by brand snatchers take this as a cautionary tale for spooky things might happen when you let the phone ring steve hale was an u

How to make voice analytics your competitive advantage today and the future.
/company/blog/3clogic/?id=81cc86c8-535a-4de3-99af-4a66b224682a
busy away wrap up time handle time where it&rsquos headed and will arrive soon 3clogic is taking customer engagement visibility with servicenow to the next level with enhanced real time supervisor dash

Inbound customer service specialists for allied health professionals
/company/blog/callassist/?id=5e4e42b4-5e4a-4fa9-b055-0c289b39262f
allied health professionals are under the pump they carry busy client loads every day but in many cases still have to shoulder the burden of time consuming customer service to keep their businesses on

Callers Left Waiting Three Minutes for Police 101 Response During May
/view/contact-center-news/callers-left-waiting-three-minutes-for-police-101-response-during-may-the-force.aspx
busy times on the evening of one of england&rsquos world cup football games staff at atlas court had to deal with 750 callers in the space of only four hours a reflection of the impact summer weather a

Should_I_Hire_an_Answering_Service_or_an_Onsite_Receptionist?
/company/blog/365virtualsolutions/?id=9e4292e1-82ec-4447-b060-e92f0e6aece8
make use of telephone answering services to take and direct calls during and after business hours if your company is yet to decide on which service to use then continue reading to learn about the advan

How AI Could Change Your Contact Centre
/view/contact-center-article/how-ai-could-change-your-contact-centre.aspx
make form filling slightly less boring everyone is at it amazon and google are racing to fill consumer homes with devices that offer voice access to getting stuff done the billion user sized messaging

Increasing Hoax, Crank Calls Hampering 108 Service
/view/contact-center-news/increasing-hoax-crank-calls-hampering-108-service.aspx
make the lines unnecessarily busy and leads to delay in attending to many genuine emergency calls which may be life threatening requiring immediate medical attention he said that there has been an inst

Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travellers
/view/contact-center-news/interactions-signs-kiwi.com-bringing-intelligent-customer-care-to-travelers.aspx
make it easier and more efficient for busy travelers to manage airline bookings around the world as consumers around the world realize that their travel and adventure goals are within reach growth

155 Christmas Jobs in Newcastle Up for Grabs as Echo-U Prepares for Festive Rush
/view/contact-center-news/155-christmas-jobs-in-newcastle-up-for-grabs-as-echo-u-contact-centre-prepares.aspx
busy time at echo u as we gear up for a surge in demand we are looking for individuals with an enthusiastic approach to customer service as well as good computer skills with the opportunity to work acr

Haryana Plans Centralised Police Emergency Number by August 2018
/view/contact-center-news/haryana-plans-centralised-police-emergency-number-by-august-2018.aspx
make people have more faith in the force it added the decision to launch the service was taken at a review meeting of the project presided over by the chief minister here today it said currently the po

Mbalula Handles Prank Call During Visit to 10111 Centre
/view/contact-center-news/mbalula-handles-prank-call-during-visit-to-10111-centre.aspx
make sure it worked i wanted to have a first hand experience of the cops who work here because they are under siege they get attacked for all sorts of things and we are here to give them moral support

7 Crucial Questions to Ask in the Contact Center Procurement Process
/view/contact-center-article/7-crucial-questions-to-ask-in-the-contact-center-procurement-process.aspx
busy time in the world of contact center rfps and site visits so we&rsquove updated this previously published piece for those who are in the trenches of procurement right now this post focuses on the e

Inland Revenue Accepts Mobile Calls to All 0800 Numbers
/view/contact-center-news/inland-revenue-accepts-mobile-calls-to-all-0800-numbers.aspx
make a big difference in the way and ease with which we communicate with businesses and individuals customers will also be able to use inland revenue&rsquos call back system to get a call on their mobi

Suicide Helpline Gets Busy as Ghana is Gripped by Surge in Deaths
/view/contact-center-news/suicide-helpline-gets-busy-as-ghana-is-gripped-by-surge-in-deaths.aspx
make the efforts to get back to know those who genuinely need help and we help them kweku brobbey spokesperson of the mental health authority told local media joy news when we call them back we get to

CallTrackingMetrics Launches Auto Dialer
/view/contact-center-news/calltrackingmetrics-launches-auto-dialer-to-help-call-centers-increase.aspx
make them more successful they no longer have to do things like dial the phone number listen to voicemails busy tones and no answer or manually leaving voicemails it does it all for them they can focus

Call Center in McGregor Needs 200 More Workers
/view/contact-center-news/call-center-in-mcgregor-needs-200-more-workers.aspx
busy time of year and one of the great business clients we work with needs additional support c3 site director suzette mansfield said the florida based company has put about 500 new staffers to work an

One in 10 Calls to Police are Mental Health Cases
/view/contact-center-news/one-in-10-calls-to-police-are-mental-health-cases.aspx
contactcenterworldcanberra australia oct 14 2016 it is a busy night in act policing call centre officers are responding to the 200 odd calls they receive each day a policeman picks up a call from a fam

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