ContactCenterWorld - Definition
Phrase: Average Talk Time
The average amount of time the agent spends communicating with the customer.
ContactCenterWorld - Search Results
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|Average Handle Time|
the total of average talk time and average after call work for a designated time period aht
|Average Talk Time|
the average amount of time the agent spends communicating with the customer
|MRED Help Desk Earns Top Honors for 11th Year in a Row|
average hold time and average talk time mred&rsquos help desk has earned this distinction annually since 2010 including being named the 1 small sized center in north america in 2019 benchmarkportal has
|Tips for Successful Contact Centre Management - Part 4|
average talk time between apparently similar staff members but why does this happen the complex metrics are useful for contact centre manager to identify issues and make changes and improvements that a