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ContactCenterWorld - Definition
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Phrase: Average Talk Time
Definition:
The average amount of time the agent spends communicating with the customer.
ContactCenterWorld - Search Results
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Your search for 'Average Talk Time' has returned 17 search results
17 Records Found
Your search for 'Average Talk Time' has returned 17 search results
17 Records Found
| Five Things Customers Demand From Your Call Center – Do You Provide Them? /company/blog/monetsoftware/?id=f87e1a73-9845-49d3-85e6-163a4379f0d8 by the time your average customer has punched in the ten digit phone number for your contact center he or she has already established expectations for what is about to happen customers know what to ant |
| Track These KPIs and Learn How to Increase Sales Call Volume [VIDEO] /company/blog/callbox/?id=872d0657-7236-4d43-b6f9-5b09fc61ec58 average rate an agent rep places calls high calls per hour numbers are generally a good sign but when this metric is too high it indicates low quality conversations so don&rsquot look at this metric by |
| contract to turn glasgow into digital city /view/contact-center-news/30m-contract-to-turn-glasgow-into-globally-renowned-digital-city.aspx average there will also be improvements to resilience to minimise costly and inconvenient downtime the end result will be a transformation of the city&rsquos digital infrastructure that will bring impr |
| Average Handle Time /define.aspx?id=37ca20b6eaea4584a35c50f038e16b15 the total of average talk time and average after call work for a designated time period aht |
| Average Talk Time /define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27 the average amount of time the agent spends communicating with the customer |
| Goodbye AHT – Hello Time to Intent /company/blog/247customer/?id=89a37d78-33a0-4624-8779-022722478f99 for years average handle time has been the standard measure for how companies are doing in containing costs in the contact center from the time a consumer initiates contact including hold time talk tim |
| frustrated centrelink customers blast telephone helpline /view/contact-center-news/frustrated-centrelink-customers-blast-telephone-helpline.aspx contactcenterworld perth australia jan 2018 centrelink telephone hold times continue to grow with analysis revealing callers are waiting the longest since the reporting scheme was updated on average pe |
| How AI Could Change Your Contact Centre /view/contact-center-article/how-ai-could-change-your-contact-centre.aspx thomas r dseth contactcenterworld the roar has become louder over the last 12 months artificial intelligence ai is coming and it will change everything it&rsquos been a gift to editors bloggers ted tal |
| Can you reduce AHT without damaging customer satisfaction? /company/blog/jacada/?id=8e59ad2f-3520-44d0-babe-d6b0b74fed59 it is well known that metrics have an important role in the success of any call center perhaps none more so regardless of the communication channel than the average handle time aht which is essentially |
| Five Questions to Ask if Call Center AHT is a Problem /company/blog/monetsoftware/?id=1f15f0c3-e8d4-4fc9-80d7-7ddafb993abe average handle time aht is a call center metric for the average duration of one transaction typically measured from the customer initiation of the call and including any hold time talk time and related |
| Average Brit spends 5.5 weeks engaging call centres /company/blog/goresponse/?id=4bd19151-b044-4e9b-819d-b178adb30585 a new study shows that the average british consumer spends five and a half weeks of their life calling customer support services a leader in the omnichannel customer experience market genesys conducted |
| Six Ways To Manage AHT In Multi-channel Contact Centres /view/contact-center-article/six-ways-to-manage-aht-in-multi-channel-contact-centres.aspx thomas r dseth contactcentreworldby thomas rødseth vp of product & marketing at intelecom with all the talk of customer experience management and customer effort it&rsquos easy to forget that |
| Speech Analytics at SESTEK /company/blog/sestek/?id=27b76615-53e7-42d0-bd6c-2b6ff13b14d9 talk silence ratios agent customer interruptions and block speech presence our emotional feature includes customer agent anger probabilities durations and locations in conversation sa product has also |
| The Latest and Greatest in VoIP DECT 6.0 Phones /company/blog/voipsupply/?id=0355c7cd-c56f-4798-aeb5-f752d8e00223 average range of 160 feet the panasonic dect system can handle up to 6 repeaters for one base station 1 8 inch 65 000 color tft display on cordless handset high quality wideband voice noise reduction u |
| Tips for Successful Contact Centre Management - Part 4 /view/contact-center-article/tips-for-successful-contact-centre-management-part-4.aspx average talk time between apparently similar staff members but why does this happen the complex metrics are useful for contact centre manager to identify issues and make changes and improvements that a |
| Sit-stand Desk Workers ‘More Energised' /view/contact-center-news/sit-stand-desk-workers-more-energised.aspx time the study published in preventive medicine reports measured productivity effects on 30 optus call centre workers over five months in 2013 half the participants used a sit stand desk while the othe |
| Yorkshire Ambulance Celebrates 'Time to Talk' Day /view/contact-center-news/yorkshire-ambulance-celebrates-time-to-talk-day.aspx contactcenterworldyorkshire uk feb 4 2016 as part of time to talk day 4 february 2016 yorkshire ambulance service nhs trust yas is celebrating improvements in support for mental health patients since s |
