CORONAVIRUS (COVID 19) - FORCING YOU TO WORK FROM HOME?!

Watch our Video with some tips (view here)

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Average Talk Time

Definition:

The average amount of time the agent spends communicating with the customer.

ContactCenterWorld - Search Results

Filter By:

Your search for 'Average Talk Time' has returned 16 search results

Tellona Mooney
Unemployed

United States

15 Records Found

You must be logged in to browse to the rest of the results.

Average Handle Time
/define.aspx?id=37ca20b6eaea4584a35c50f038e16b15
the total of average talk time and average after call work for a designated time period aht

Average Talk Time
/define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27
the average amount of time the agent spends communicating with the customer

Big Increase in Calls to Mental Health Support Service after Christchurch Shooting
/view/contact-center-news/big-increase-in-calls-to-mental-health-support-service-after-christchurch-shooting.aspx
contactcenterworld christchurch new zealand march 20 2019 kiwis distressed by the terror attacks in christchurch are making use of a mental health phone and text service like never before the 1737 need

MRED Help Desk Ranked #1 in National Contest
/view/contact-center-news/mred-help-desk-ranked-1-in-national-contest.aspx
average hold time and average talk time the first place distinction in 2019 marked the 10th straight year mred help desk was named a top contact center our entire team is singularly focused on providin

We Tested the Joburg, Cape Town and Durban Metro Call Centres - Here's What We Found
/view/contact-center-news/we-tested-the-joburg-cape-town-and-durban-metro-call-centres-heres-what-we-found.aspx
contactcenterworld johannesburg cape town and ethekwini south africa dec 2018 reporting a burst water pipe on a street in cape town and durban will depend on how fast you talk &ndash because you are un

How to make voice analytics your competitive advantage today and the future.
/company/blog/3clogic/?id=81cc86c8-535a-4de3-99af-4a66b224682a
average talk time quantity abandoned and transferred calls agent status availability available busy away wrap up time handle time where it&rsquos headed and will arrive soon 3clogic is taking customer

Patients at Surgeries in North Swindon Face Long Queues After Call Centre Fiasco
/view/contact-center-news/patients-at-surgeries-in-north-swindon-face-long-queues-after-call-centre-fiasco.aspx
average call times had halved but patients and councillors are not happy glynis hales from penhill said i was 60th in the queue and that took 40 minutes just to get through all i wanted was the doctor

Five Things Customers Demand From Your Call Center – Do You Provide Them?
/company/blog/monetsoftware/?id=f87e1a73-9845-49d3-85e6-163a4379f0d8
by the time your average customer has punched in the ten digit phone number for your contact center he or she has already established expectations for what is about to happen customers know what to ant

Track These KPIs and Learn How to Increase Sales Call Volume [VIDEO]
/company/blog/callbox/?id=872d0657-7236-4d43-b6f9-5b09fc61ec58
average rate an agent rep places calls high calls per hour numbers are generally a good sign but when this metric is too high it indicates low quality conversations so don&rsquot look at this metric by

Contract to Turn Glasgow into Digital City
/view/contact-center-news/30m-contract-to-turn-glasgow-into-globally-renowned-digital-city.aspx
average there will also be improvements to resilience to minimise costly and inconvenient downtime the end result will be a transformation of the city&rsquos digital infrastructure that will bring impr

Goodbye AHT – Hello Time to Intent
/company/blog/247customer/?id=89a37d78-33a0-4624-8779-022722478f99
for years average handle time has been the standard measure for how companies are doing in containing costs in the contact center from the time a consumer initiates contact including hold time talk tim

Frustrated Centrelink Customers Blast Telephone Helpline
/view/contact-center-news/frustrated-centrelink-customers-blast-telephone-helpline.aspx
contactcenterworld perth australia jan 2018 centrelink telephone hold times continue to grow with analysis revealing callers are waiting the longest since the reporting scheme was updated on average pe

How AI Could Change Your Contact Centre
/view/contact-center-article/how-ai-could-change-your-contact-centre.aspx
thomas r dseth contactcenterworld the roar has become louder over the last 12 months artificial intelligence ai is coming and it will change everything it&rsquos been a gift to editors bloggers ted tal

Six Ways To Manage AHT In Multi-channel Contact Centres
/view/contact-center-article/six-ways-to-manage-aht-in-multi-channel-contact-centres.aspx
thomas r dseth contactcentreworldby thomas rødseth vp of product & marketing at intelecom with all the talk of customer experience management and customer effort it&rsquos easy to forget that

Tips for Successful Contact Centre Management - Part 4
/view/contact-center-article/tips-for-successful-contact-centre-management-part-4.aspx
average talk time between apparently similar staff members but why does this happen the complex metrics are useful for contact centre manager to identify issues and make changes and improvements that a

Upcoming Events

Submit Event

2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...