OK
Discount 50% off Global Premium Ticket
YES PLEASEI want this offer
NO ThanksSkip this offer

Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Support / Feedback
ContactCenterWorld.com LogoContactCenterWorld.com Logo
United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Login
Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
HomeFacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Advertise
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Winners List
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • Best in South & North America - TBC
    • Best in Europe,Middle East & Africa - ISTANBUL
    • Best in Asia Pacific - BALI
    • Best in the World - TBC
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • COVID-19
    • CRM
    • Executive Track
    • Government
    • Hardware / Software / Tech
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail / Online Sales
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities (gas / hydro / power)
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • The Learning Academy
    • What Drives You Crazy At Work
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Buyers Guide
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
    • Top Ranking Performers
    • Overview
    • Categories
    • How to Enter
    • Winners List
    •  
    • FAQ
    • Judge / Sponsor
    • OTHER AWARDS
    • DREAM Team
    • Industry Champion
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Buyers Guide
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • The Learning Academy
    • What Drives You Crazy At Work
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • COVID-19
    • CRM
    • Executive Track
    • Government
    • Hardware / Software / Tech
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail / Online Sales
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities (gas / hydro / power)
    • Workforce Management
X
WHAT CAN WE HELP YOU FIND?
categoriesSearch Category
All CategoryAll
Editorial CategoryArticles
Tips CategoryTips
Person CategoryPeople
Company CategoryCompany
Job CategoryJobs
YouTube CategoryVideo
Blog CategoryBlog
Photo Gallery CategoryGallery
Term CategoryGlossary
Store CategoryStore

Entry Deadline: 16 DAYS

* Corporate Members Deadline Feb 28th,2023.

Entry Deadline: 16 DAYS

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Average Talk Time

Definition:

The average amount of time the agent spends communicating with the customer.


ContactCenterWorld - Search Results

Filter By:

Your search for 'Average Talk Time' has returned 6 search results

Tellona Mooney
United States

5 Records Found

You must be logged in to browse to the rest of the results.


 
Average Handle Time
/define.aspx?id=37ca20b6eaea4584a35c50f038e16b15
the total of average talk time and average after call work for a designated time period aht
Average Talk Time
/define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27
the average amount of time the agent spends communicating with the customer
Call Centre Staff Help Lonely Beat Lockdown Blues
/view/contact-center-news/call-centre-staff-help-lonely-beat-lockdown-blues.aspx
contactcenterworldlondon uk april 6 2021 the amount of time people spend on the phone to call centre staff has tripled in a year as workers lend an ear to the isolated and bored callcare which operates
MRED Help Desk Earns Top Honors for 11th Year in a Row
/view/contact-center-news/mred-help-desk-earns-top-honors-for-11th-year-in-a-row.aspx
average hold time and average talk time mred&rsquos help desk has earned this distinction annually since 2010 including being named the 1 small sized center in north america in 2019 benchmarkportal has
Six Ways To Manage AHT In Multi-channel Contact Centres
/view/contact-center-article/six-ways-to-manage-aht-in-multi-channel-contact-centres.aspx
thomas r dseth contactcentreworldby thomas rødseth vp of product & marketing at intelecom with all the talk of customer experience management and customer effort it&rsquos easy to forget that

About us - in 60 seconds!


Watch This!
Submit Event

Upcoming Events

Submit Event
Call & Contact Center Expo US 2023
Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
 480 

Newsletter Registration

Register
Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter