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StoreContactCenterWorld - Definition
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Phrase: Average Talk Time
Definition:
The average amount of time the agent spends communicating with the customer.
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Your search for 'Average Talk Time' has returned 8 search results
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Your search for 'Average Talk Time' has returned 8 search results
 | Tellona Mooney United States |
7 Records Found
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| Average Handle Time /define.aspx?id=37ca20b6eaea4584a35c50f038e16b15 the total of average talk time and average after call work for a designated time period aht |
| Average Talk Time /define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27 the average amount of time the agent spends communicating with the customer |
| Call Centre Staff Help Lonely Beat Lockdown Blues /view/contact-center-news/call-centre-staff-help-lonely-beat-lockdown-blues.aspx contactcenterworldlondon uk april 6 2021 the amount of time people spend on the phone to call centre staff has tripled in a year as workers lend an ear to the isolated and bored callcare which operates |
| 5 Ways to Reduce Average Handle Time in Contact Centers with AI /company/blog/uniphore/?id=f1d8ec5b-0a12-40cb-8762-bf1c874a2a83 for contact centers customer satisfaction is paramount no other metrics come close to honoring the csat metric valuing time bodes well for the business bottom line and it also contributes to higher cus |
| MRED Help Desk Earns Top Honors for 11th Year in a Row /view/contact-center-news/mred-help-desk-earns-top-honors-for-11th-year-in-a-row.aspx average hold time and average talk time mred&rsquos help desk has earned this distinction annually since 2010 including being named the 1 small sized center in north america in 2019 benchmarkportal has |
| MRED Help Desk Ranked #1 in National Contest /view/contact-center-news/mred-help-desk-ranked-1-in-national-contest.aspx average hold time and average talk time the first place distinction in 2019 marked the 10th straight year mred help desk was named a top contact center our entire team is singularly focused on providin |
| Six Ways To Manage AHT In Multi-channel Contact Centres /view/contact-center-article/six-ways-to-manage-aht-in-multi-channel-contact-centres.aspx thomas r dseth contactcentreworldby thomas rødseth vp of product & marketing at intelecom with all the talk of customer experience management and customer effort it&rsquos easy to forget that |
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