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ContactCenterWorld - Definition
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Phrase: Average Talk Time
Definition:
The average amount of time the agent spends communicating with the customer.
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| Average Handle Time /define.aspx?id=37ca20b6eaea4584a35c50f038e16b15 the total of average talk time and average after call work for a designated time period aht |
| Average Talk Time /define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27 the average amount of time the agent spends communicating with the customer |
| Call Centre Staff Help Lonely Beat Lockdown Blues /view/contact-center-news/call-centre-staff-help-lonely-beat-lockdown-blues.aspx contactcenterworldlondon uk april 6 2021 the amount of time people spend on the phone to call centre staff has tripled in a year as workers lend an ear to the isolated and bored callcare which operates |
| MRED Help Desk Earns Top Honors for 11th Year in a Row /view/contact-center-news/mred-help-desk-earns-top-honors-for-11th-year-in-a-row.aspx average hold time and average talk time mred&rsquos help desk has earned this distinction annually since 2010 including being named the 1 small sized center in north america in 2019 benchmarkportal has |
| Six Ways To Manage AHT In Multi-channel Contact Centres /view/contact-center-article/six-ways-to-manage-aht-in-multi-channel-contact-centres.aspx thomas r dseth contactcentreworldby thomas rødseth vp of product & marketing at intelecom with all the talk of customer experience management and customer effort it&rsquos easy to forget that |
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