ContactCenterWorld - Definition
Phrase: Universal Agent
This is a terms defining an individual agent that has the skills and abilities to answer both inbound and outbound calls.
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this is a terms defining an individual agent that has the skills and abilities to answer both inbound and outbound calls
|NICE Nexidia Analytics Bolsters Digital Transformation for Universal Bank|
contactcenterworldhoboken nj usa feb 22 2022 nice nasdaq nice announced that siam commercial bank scb has seen advances in contact center agent productivity and customer service after implementing nice