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Phrase: Historical Reports

Definition:

Information regarding performance over a given period of time.


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Your search for 'Historical Reports' has returned 8 search results

Alex Sachin
President
Max Data Ltd, Inc.
United States

7 Records Found
 
Historical Reports
/define.aspx?id=887a2110883b4e55b3e2f056690efc56
information regarding performance over a given period of time
Loway Announces Release of QueueMetrics Call Center Suite Version 18.04
/view/contact-center-news/loway-announces-release-of-queuemetrics-call-center-suite-version-18.04.aspx
reports for metrics covering all the key categories for an effective call center management process realtime and historical reporting supervisor page agent page and quality assessment release 18 04 int
Talkdesk’s Easy Contact Center and CRM Integration
/company/blog/talkdesk/?id=5dd00b1a-115c-41c2-af50-243ac04ee872
historical reports in the crm and call activity is logged to the crm in real time so agents always have the most current information talkdesk makes integrations like this easy through apis we provide o
PanTerra Enriches Streams, its Unified Communications Service
/view/contact-center-news/panterra-enriches-streams-its-next-gen-uc-service-with-bi-enhanced-notification.aspx
reports real time and threshold notifications and improved mobility collaboration  the new business intelligence feature with enhanced graphical analytics gives our marketing team a quick snapshot
Evolve IP + Monet WFM = Unprecedented Call Center Insight
/company/blog/monetsoftware/?id=5572328a-46fe-417d-8385-72af00f637cd
historical data and acd integration it also creates flexible schedules that incorporate foreseen and unforeseen variables agent exceptions intra day changes to both forecasting and scheduling and perfo
Why the Contact Center Is Key to Mapping Your Customer’s Journey
/company/blog/mitel/?id=2650e31c-dfab-460e-bd71-48873b10ca5e
historical reports managers can identify the times when customers are most likely to call how many minutes they spend on the phone with a representative and how often and at what point they abandon the
Insurance Contact Centers: Confronting Your Greatest Challenge
/company/blog/monetsoftware/?id=caa48800-74a9-46cc-b70f-34ebff575c85
historical data so they can run various scenarios before a shift begins to prepare for contingencies as the shift progresses managers should see real time insights delivered via dashboards and reports

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