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Phrase: Historical Reports

Definition:

Information regarding performance over a given period of time.

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Your search for 'Historical Reports' has returned 9 search results

United States

8 Records Found

Workforce Optimization Analyst
/job-app-show-posting.aspx?JobID=a860863f-9411-4deb-978f-8669f0f7ebf5
historical performance and trends in order to manage service levels staff schedules and schedule changes to achieve maximum to ensure long term annual and monthly short term weekly and daily and in

loway announces release of queuemetrics call center suite version 18 04
/view/contact-center-news/loway-announces-release-of-queuemetrics-call-center-suite-version-18.04.aspx
reports for metrics covering all the key categories for an effective call center management process realtime and historical reporting supervisor page agent page and quality assessment release 18 04 int

Talkdesk’s Easy Contact Center and CRM Integration
/company/blog/talkdesk/?id=5dd00b1a-115c-41c2-af50-243ac04ee872
historical reports in the crm and call activity is logged to the crm in real time so agents always have the most current information talkdesk makes integrations like this easy through apis we provide o

PanTerra Enriches Streams, its Unified Communications Service
/view/contact-center-news/panterra-enriches-streams-its-next-gen-uc-service-with-bi-enhanced-notification.aspx
reports real time and threshold notifications and improved mobility collaboration the new business intelligence feature with enhanced graphical analytics gives our marketing team a quick snapshot

Evolve IP + Monet WFM = Unprecedented Call Center Insight
/company/blog/monetsoftware/?id=5572328a-46fe-417d-8385-72af00f637cd
historical data and acd integration it also creates flexible schedules that incorporate foreseen and unforeseen variables agent exceptions intra day changes to both forecasting and scheduling and perfo

Why the Contact Center Is Key to Mapping Your Customer’s Journey
/company/blog/mitel/?id=2650e31c-dfab-460e-bd71-48873b10ca5e
historical reports managers can identify the times when customers are most likely to call how many minutes they spend on the phone with a representative and how often and at what point they abandon the

Insurance Contact Centers: Confronting Your Greatest Challenge
/company/blog/monetsoftware/?id=caa48800-74a9-46cc-b70f-34ebff575c85
historical data so they can run various scenarios before a shift begins to prepare for contingencies as the shift progresses managers should see real time insights delivered via dashboards and reports

2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...

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