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ContactCenterWorld - Definition
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Phrase: Historical Reports
Definition:
Information regarding performance over a given period of time.
ContactCenterWorld - Search Results
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Your search for 'Historical Reports' has returned 8 search results
7 Records Found
Your search for 'Historical Reports' has returned 8 search results
 | Alex Sachin President Max Data Ltd, Inc.  United States |
7 Records Found
| loway announces release of queuemetrics call center suite version 18 04 /view/contact-center-news/loway-announces-release-of-queuemetrics-call-center-suite-version-18.04.aspx reports for metrics covering all the key categories for an effective call center management process realtime and historical reporting supervisor page agent page and quality assessment release 18 04 int |
| Historical Reports /define.aspx?id=887a2110883b4e55b3e2f056690efc56 information regarding performance over a given period of time |
| Talkdesk’s Easy Contact Center and CRM Integration /company/blog/talkdesk/?id=5dd00b1a-115c-41c2-af50-243ac04ee872 historical reports in the crm and call activity is logged to the crm in real time so agents always have the most current information talkdesk makes integrations like this easy through apis we provide o |
| PanTerra Enriches Streams, its Unified Communications Service /view/contact-center-news/panterra-enriches-streams-its-next-gen-uc-service-with-bi-enhanced-notification.aspx reports real time and threshold notifications and improved mobility collaboration the new business intelligence feature with enhanced graphical analytics gives our marketing team a quick snapshot |
| Evolve IP + Monet WFM = Unprecedented Call Center Insight /company/blog/monetsoftware/?id=5572328a-46fe-417d-8385-72af00f637cd historical data and acd integration it also creates flexible schedules that incorporate foreseen and unforeseen variables agent exceptions intra day changes to both forecasting and scheduling and perfo |
| Why the Contact Center Is Key to Mapping Your Customer’s Journey /company/blog/mitel/?id=2650e31c-dfab-460e-bd71-48873b10ca5e historical reports managers can identify the times when customers are most likely to call how many minutes they spend on the phone with a representative and how often and at what point they abandon the |
| Insurance Contact Centers: Confronting Your Greatest Challenge /company/blog/monetsoftware/?id=caa48800-74a9-46cc-b70f-34ebff575c85 historical data so they can run various scenarios before a shift begins to prepare for contingencies as the shift progresses managers should see real time insights delivered via dashboards and reports |
