All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Queue
Definition:
This is an area of the contact center system that holds callers until the next agent is available.
ContactCenterWorld - Search Results
Filter By:
Your search for 'Queue' has returned 205 search results
161 Records Found
Page: 1 | 2 | 3 | 4
Your search for 'Queue' has returned 205 search results
Videos
Page: 1 | 2 | 3 | 4
| vox to offer hosted contact centres for smes /view/contact-center-news/vox-to-offer-hosted-contact-centres-for-smes.aspx queue call back and reporting as well as integration to popular crm solutions our customers are demanding intelligent contact centre solutions to keep up with the ever increasing number of users |
| 5 Significant Live Chat Support Benefits Every Business Can Reap /company/blog/fusionbposervices/?id=accd4cd6-936d-4543-a5af-ee051b0fb5a3 queue among these channels live chat is the most satisfying communication channel for over 73 customers in this age of online shopping many customers look for answers to their questions in real time wi |
| What would be a good replacement for the Barracuda CudaTel Box? /company/blog/voipsupply/?id=d225eaf0-7229-4108-9b74-c4b58109544c queue for efficient call volume management supports up to a 5 level ivr interactive voice response dual gigabit network ports with integrated poe built in call detail records sip video endpoints suppor |
| minimum technology for inbound call center vendors /view/contact-center-article/minimum-technology-for-inbound-call-center-vendors.aspx queue how are the volumes trending are the volumes higher or lower than forecasted are incoming calls waiting longer than they should are we within service level what is the agent utilization do we hav |
| Three Ways Inbound Call Routing can Improve Customer Service & Increase Sales /company/blog/ipscape/?id=6a3a53fa-e45c-4309-83a7-6d1161abdd74 the process of call routing in call centres is where an incoming call is directed to a specified call centre agent and the respective queue they are placed into when done correctly inbound call routing |
| Matt James /profile.aspx?pid=258417069e544f4198f02cd7f33122f4 queue and consistently manage service delivery across all channels join up your contact centre's front and back office systems and deliver integrated automated workflows that promote first contact reso |
| Jacob Beetham /profile.aspx?pid=69e00692e2104ffdbb87d5d16f693487 queue and consistently manage service delivery across all channels join up your contact centre's front and back office systems and deliver integrated automated workflows that promote first contact reso |
| Kerry Joicey /profile.aspx?pid=883dc0d9e2514fcfae61d33a4a9a7199 queue and consistently manage service delivery across all channels join up your contact centre's front and back office systems and deliver integrated automated workflows that promote first contact reso |
| energy firm banned from taking on new customers /view/contact-center-news/energy-firm-banned-from-taking-on-new-customers.aspx queue a later emailed statement from the company said we are confident that our customers will see a noticeable improvement in our customer service response times and we apologise to customers who we h |
| Three Call Routing Strategies That Work /company/blog/monetsoftware/?id=99621d5e-397a-420c-aeaf-6d463d011577 queue sometimes a company&rsquos best customers receive greater priority but the most common strategy is a skill based system connecting angry customers with agents who can calm them down buyers with a |
| line2 delivers high volume call handling with line2 call queue /view/contact-center-news/line2-delivers-high-volume-call-handling-with-line2-call-queue.aspx contactcenterworld san francisco ca usa march 2018 business communications provider line2 recently rolled out a new feature called line2 call queue line2 call queue dramatically improves our customers& |
| How to Reduce Abandonment Rate in Your Contact Center /company/blog/talkdesk/?id=fb12e38d-eeec-423a-b326-b3813fa49cf9 queue in today&rsquos environment of rising customer expectations around real time personalized service it&rsquos imperative that you are successfully connecting with as many inbound customers as possi |
| Richard Farrell /profile.aspx?pid=c660864c00d940b1bab7d3eccad319c9 queue and consistently manage service delivery across all channels join up your contact centre's front and back office systems and deliver integrated automated workflows that promote first contact reso |
| FCR Solutions Spotlight – Innovations to Eliminate Annoying Hold Music /company/blog/fcr/?id=b85741d4-ae7e-4c95-a2e8-9eb15de8db60 queue callback have you ever called customer service and had the option to press a button to receive a call back this is called queue callback in this case the caller is presented with an option while |
| Multi-lingual Messages /tips.aspx?id=128c367e876b425c941082c33e97a946 if you run a multi lingual contact center then give customers the option of listening to queue messages in their preferred language rather than playing all the language options for example offer caller |
| Acticall Sitel Group Partners with Fonolo to Improve Customer Experience /company/blog/sitel/?id=c2b39cfc-f313-4e6a-8e59-747e5162bb7f queue but who also need to handle life&rsquos other demands in the interim how it works after a designated amount of time the in call rescue solution gives consumers the option to schedule a callback o |
| Anthony Buxton /profile.aspx?pid=dc29ea1ff5444f3292a338b8401789fc managing director premier business audio is provider of professionally scripted ivr prompt and in queue recordings for over 300 call centres globally founded in 1995 we have a depth of experience that |
| virtual hold technology's partnership with videlica helps businesses eliminate hold time /view/contact-center-news/virtual-hold-technologys-partnership-with-videlica-helps-businesses-of-all-sizes.aspx queue requests are then allocated to the appropriate agent based on their ability to resolve the issue while investing in customer experience is a critical component in building and maintaining brand l |
| What are the best tools for the call center? /company/blog/inovasolutions/?id=3c477796-4b22-48ed-81e2-6f6836e183f5 queue or skill group has the most calls backed up gives the center supervisors the ability to make informed decisions and take immediate action to improve the customer experience this data can be prese |
| Emma Lister /profile/emma.lister/ marketing manager premier business audio is provider of professionally scripted ivr prompt and in queue recordings for over 300 call centres globally founded in 1995 we have a depth of experience that |
| One in Five Calling Non-emergency Police Hotline in Wiltshire Give Up after Being Placed in a Queue /view/contact-center-news/one-in-five-calling-non-emergency-police-hotline-in-wiltshire-give-up-after-being.aspx contactcenterworld wiltshire england nov 10 2017 one in five people calling the non emergency police hotline in wiltshire give up after being placed in a queue the latest figures show a new report has |
| Language Options /tips.aspx?id=6bf94e1b7fd64b4f8812c355d9f3104d queue messages are in the same language the customer selected sounds obvious but in practice some contact centers we have been in contact with recently offered us english or french and when we chose en |
| Credit Unions Get Call Center Help /view/contact-center-news/credit-unions-get-quick-install-call-center-help.aspx queue tina baker director of business development kiva group said for institutions already utilizing kiva technology through the anyhour service this hosted solution is turnkey respect ucc also opens u |
| KIVA Group Announces General Availability of QuickStart Hosted Call Center Solution /view/contact-center-news/kiva-group-announces-general-availability-of-quickstart-hosted-call-center.aspx queue said tina baker director of business development kiva group for institutions already utilizing kiva technology through the anyhour service this hosted solution is turnkey respect ucc also opens u |
| The Agent Call-Back: Risks and Benefits /company/blog/monetsoftware/?id=f13c09ee-2c3e-4e68-8dc4-2d74abaa67d2 queue is this an effective solution to long hold times let&rsquos take a closer look from the perspective of both the call center and the customer the customer on the plus side call backs elimina |
| CompletePBX 5.0.34: What has improved? /company/blog/voipsupply/?id=b3b3c634-a6e5-43b2-9458-fd87d542dbbf queue calls left empty recording files wrong time date on cdr reports check out more fixes and updated on xorcom&rsquos site source https www voipsupply com blog voip insider completepbx 5 0 34 what ha |
| How Many Customer Support Agents Do You REALLY Need? /company/blog/selectvoicecom/?id=c0f01ae9-2d8a-4d7e-b227-9679ef347ca5 queue for far too long on the other hand if you have too many people you are paying for wages of excess headcount which increases your operating expenses so how many customer support agents do you real |
| Trunkside Recording /tips.aspx?id=b68762d575d347e08241b33091a8f1a3 a system that offers trunkside recording captures the whole customer experience so you will be able to hear how it feels to be the customer from being held in a queue to ivr interaction and call transf |
| Martin Thompson /profile/martin.thompson/ queue voice e mail sms web & social media skilled based routing ivr with text to speech configurable predictive dialler real time reporting within management module accessible on premise and remote |
| More Residents Turn to Call Centre /view/contact-center-news/more-residents-turn-to-call-centre.aspx queue option to the time the call is answered said gadebe the service level achieved by the call centre for august this year was 98 7 per cent and the drop call rate was 0 03 per cent the average speed |
| Four-million Calls to Call Centre a ‘Milestone’ – Metro /view/contact-center-news/four-million-calls-to-call-centre-a-milestone-metro.aspx queue option to the time the call is answered the spokesperson said the call centre can expect to receive an average of 100 000 calls per month contactcenterworldposted by veronica silva cusi news corr |
| Lynley Meyers /profile/lynley.meyers/ queue and consistently manage service delivery across all channels join up your contact centre's front and back office systems and deliver integrated automated workflows that promote first contact reso |
| New 9-1-1 Call Centre Approved by Windsor Council /view/contact-center-news/new-9-1-1-call-centre-approved-by-windsor-council.aspx queue i would say for a number of years said drew dilkens after an in camera meeting of council of tuesday noting it was pure coincidence that the call centre was approved just a week after windsor dea |
| Upgrade for Royal Borough's Phone Answering Service /view/contact-center-news/upgrade-for-royal-boroughs-phone-answering-service.aspx queue or if they lose patience and hang up to be identified and called back contact centre staff will also be able to work from home contactcenterworldposted by veronica silva cusi news correspondent s |
| Your voice is the key to transforming the smart home /company/blog/nuance/?id=520a20fb-2b4e-4da3-a1ff-9659bf67b783 queue up for friday night pizza night or that you&rsquore typically home around 7 p m to turn the lights on it&rsquos all being coordinated by just the sound of your voice we spend an average of 37 1 h |
| Virtual Hold Technology /company/virtual-hold-technology.aspx virtual hold technology's patented queue management solutions help contact centers meet service level targets with reduced staffing requirements the virtual hold product suite increases customer satisf |
| New Update for Buzzeasy /view/contact-center-news/new-update-for-buzzeasy.aspx contactcenterworld london uk july 2017 buzzeasy announced a new update for its cloud based customer contact solution delivering advanced in queue callback virtual hold technology and uniting digital co |
| Nordea Deploys AI to Speed Up Customer Service /view/contact-center-news/nordea-deploys-ai-to-speed-up-customer-service.aspx queue for customer service agents to pick up according to metsäranta there were no major technical issues during the pilot instead the challenge was getting anonymised data for feelingstream to wor |
| Patience – An agent’s responsibility /company/blog/telnet/?id=6eaea46f-fd32-4c40-a1d8-48e26ad53d8a queue and surveys to offer so when a lengthy struggle is thrown into the mix it gets pretty hard to keep patient yourself my first instinct in these times is to get rid of this caller and fast &ldquogo |
| Transform Customer Service Into A Customer Insight Machine /company/blog/fcr/?id=d2b1ac90-0464-401c-bd31-1ca089682f8d queue or busting out mass amounts of support tickets a former colleague termed this a &ldquoticket headache&rdquo we love to connect customers that have a problem with the right solution we strive to i |
| The customer journey should become the experience /company/blog/goresponse/?id=a866e92b-25c6-4792-9350-26f85641b802 for companies across the country tapping into their customers&rsquo wants and need is crucial to success all too often call centres focus on reducing queue times providing a wide array of self service |
| Real-Time Information Solutions /tips.aspx?id=ab8a1388693b4cd6aa14a6034e2f2f9a queue either on a collections effort or an order processing many times they don't have a vision of what that queue looks like if they are presented with the information as to what that queue looks like |
| GIPF Invests in CRM Software to Enhance Customer Service /view/contact-center-news/gipf-invests-in-crm-software-to-enhance-customer-service.aspx queue management system is already available at the gipf head office and is scheduled to be rolled out to other gipf offices country wide during the coming months the fund also announced during its fif |
| Evolve IP and Monet Software Partner to Improve Workforce Management /view/contact-center-news/evolve-ip-and-monet-software-partner-to-improve-workforce-management-for-contact.aspx queue callback and ivr with monet cloud based wfm solution which empowers contact center managers to build accurate forecasts and optimal schedules with reporting tools to ensure agents are adhering to |
| Reduce call centre queues using channel shifting /company/blog/goresponse/?id=19c2b8ca-bf8f-4a68-9d4b-498024fd37d4 queue times to an absolute minimum allowing customers to get the help they need and agents to feel fulfilled during their working day one way to reduce times is by optimising the omni channel experienc |
| Queue time significantly impacts customer satisfaction /company/blog/goresponse/?id=5870bdd9-f7a6-4f12-bf6e-bf619a983513 queue time is likely to remain a major consideration for call centres in the long term whether it relates to people waiting on the phone or the time it takes for agents to respond to social media reque |
| Puzzel Adds New Reporting Functionality In Its Cloud-based Contact Centre Solution /view/contact-center-news/puzzel-becomes-more-graphic-adding-new-reporting-functionality-in-its-cloud-based.aspx queue individual agent and overall activity in a very visual format which often saves time and has a greater impact on the ability to adjust performance over the coming months further changes to the lo |
| Forecasting and scheduling for multi-channel contact centres /company/blog/businesssystemsuk/?id=8e73d7b4-77d2-4210-a7da-f09eca35a910 queue or the integrated platform is possible enabling the customer to move easily between channels cost constraints and infrastructure may hinder the migration to a converged platform however& |
| 10 ways to improve customer experience - part 2 /company/blog/netcall/?id=e53de929-fdd0-4184-8faf-6d630c5e6e6e queue handling by using customer focused options your customer experience starts as they dial and come through to your ivr using &lsquopress 1 for&hellip&rsquo dtmf is no longer a customer friendly opt |
| How to never make a VIP customer wait /company/blog/zendesk/?id=8b2db9fc-b2b5-4f84-8a9b-eda0614c29ba queue and while an email notification appears on your engineer&rsquos phone and if the ticket isn&rsquot responded to in a timely manner it can be automatically escalated for further visibility this ca |
