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ContactCenterWorld - Definition
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Phrase: Talk Time
Deriviation(s):Direct Call Processing
Definition:
The amount of time from the original greeting through to the disconnection of the caller.
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Your search for 'Talk Time' has returned 57 search results
February 25, 2021 4:31 PM
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Your search for 'Talk Time' has returned 57 search results
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February 25, 2021 4:31 PM
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| Talk Time /define.aspx?id=8b1ea0a030c84554893fc89f531dfbf7 the amount of time from the original greeting through to the disconnection of the caller direct call processing |
| Trunk Load /define.aspx?id=54ad7915ad0747ac9c1c6e57aee68e1b the load that trunks carry includes both delay and talk time |
| Average Handle Time /define.aspx?id=37ca20b6eaea4584a35c50f038e16b15 the total of average talk time and average after call work for a designated time period aht |
| Average Talk Time /define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27 the average amount of time the agent spends communicating with the customer |
| Auto Available /define.aspx?id=aa2fad655b73425fbd0d531580272db5 an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu |
| Yevheniia /profile.aspx?pid=2403dfbf1d8c45e3b1b9f82041e0a9f6 talk to the developers working on your product anytime you need and feel as if they were sitting next door even when located in a different time zone it's time for you to focus on growing your business |
| Adam Jones /profile/adam.jones/ time when short term contracts were the norm hewlett packard enterprise electronic data systems eds headquartered in plano texas was established in 1962 by h ross perot perot's goal was to start a comp |
| Gosforth Call Centre Workers Volunteer to Tackle Loneliness among Older People /view/contact-center-news/gosforth-call-centre-workers-volunteer-to-tackle-loneliness-among-older-people.aspx contactcenterworld gosforth uk septto 2020 employees at a newcastle call centre have been volunteering their time to help combat loneliness in older people during the coronavirus crisis with visiting s |
| Zendesk Marketplace Lists UJET’s Enterprise-Grade Contact Center Solution /view/contact-center-news/zendesk-marketplace-lists-ujets-ultra-modern-enterprise-grade-contact-center.aspx talk partner ujet makes it even easier for zendesk partners to deploy ujet preconfigured with zendesk connectors so customers can seamlessly integrate ujet&rsquos real time data and patented smart acti |
| Coventry Launches Broker Web Chat /view/contact-center-news/coventry-launches-broker-web-chat.aspx talk through the more complex cases keith williams intermediary operations manager at coventry for intermediaries said in times like these we want to spend more time speaking to brokers not less we suc |
| Abdul Kawsar /profile/abdul.kawsar/ talk to more people in less time grow your profits instantly primodialler all in one cloud contact centre giving you all the features & benefits of an advanced voip dialler system from a british based |
| Kevin Box /profile/kevin.box/ talk to more people in less time grow your profits instantly primo dialler all in one cloud contact centre giving you all the features & benefits of an advanced voip dialler system from a british based |
| Soujanya Naroju /profile/soujanya.naroju/ marketing executive grptalk is an audio conferencing app that lets you talk to a group of people from anywhere and at any time entering pins delayed joining times zero member visibility and call drops |
| Need Emotional Support During MCO? Skype or Call Befrienders KL /view/contact-center-news/need-emotional-support-during-mco-skype-or-call-befrienders-kl.aspx talk to someone in times like this where many find it difficult to cope emotional support is very much needed not everyone has their own support system or someone they can confide in therefore helpline |
| MRED Help Desk Earns Top Honors for 11th Year in a Row /view/contact-center-news/mred-help-desk-earns-top-honors-for-11th-year-in-a-row.aspx time and average talk time mred&rsquos help desk has earned this distinction annually since 2010 including being named the 1 small sized center in north america in 2019 benchmarkportal has conducted an |
| Doctors on Call Hotline Launched Nationally Amid Outbreak /view/contact-center-news/doctors-on-call-hotline-launched-nationally-amid-outbreak.aspx talk to the doctor more than 450 medical doctors across the country have voluntarily committed their professional time and expertise to the initiative defeating this epidemic will require unprecedented |
| Finding Hope in the V-Curve – How Understanding the Coronavirus’ Economic Impact Can Prepare Your Business for Future Growth /company/blog/brainSelltechnologies/?id=0d5cae15-ccf2-4b87-bfc1-3731c5ead830 these days it seems like all anyone can talk about is the coronavirus as it continues to affect schools health centers nursing homes and the global economy more and more employees are switching to remo |
| Five Must Have Features in Call Center Dialer /blog/cheena/?id=7b3e79a8-fd56-4fd8-a669-114728cedb4a time which is spent by an agent to talk to a prospective customer so when the agents are provided with a data base and asked to call to various prospects it is noticed that the effective time spent in |
| Thunderhead /company/thunderhead.aspx customers don't talk to you because they like you they talk to you because they need something they need it now and on the platform that suits them at thunderhead we join up web mobile high street and |
| Therapy Dogs Providing Stress Relief to Austin's 911 Call Takers /view/contact-center-news/therapy-dogs-providing-stress-relief-to-austins-911-call-takers.aspx talk to people as they&rsquore going through their worst day a lot of the time said derick zwermeman who is an austin fire dispatcher from &lsquooh my gosh my 2 year old had my phone and i didn't know |
| How to Keep Your Work Environment Positive /blog/mytechblog/?id=4182406c-5ec2-4e20-9ccb-60b89eb27174 one of the most important things in any type of workplace setting is maintaining an environment where people feel they can talk freely have positive interactions with their co workers and superiors ali |
| Ask How Can I Help.. /tips.aspx?id=377f707a38b2444fa41dc23989cb5086 how you can help or have a for all other inquiries option i know from personal experience that trying to explain you don't have an account or that you want to talk about something else takes time |
| Milwaukee Call Center Provides 24-Hour Help to People Experiencing Holiday Sadness /view/contact-center-news/milwaukee-call-center-provides-24-hour-help-to-people-experiencing-holiday-sadness.aspx contactcenterworld milwaukee wi usa dec 23 2019 this time of year can be a difficult one it common for people to have feelings of loneliness or sadness trained professionals are standing by 24 7 at a c |
| Raj Raju /profile/raj.raju/ time when short term contracts were the norm 3com ireland electronic data systems eds headquartered in plano texas was established in 1962 by h ross perot perot's goal was to start a company that offer |
| Zendesk Talk Partner Edition Expands Amazon Connect Support /view/contact-center-news/zendesk-talk-partner-edition-expands-amazon-connect-support.aspx talk partner edition the enhanced integration allows both amazon connect customers and zendesk support customers to leverage artificial intelligence ai and machine learning ml services from amazon web |
| Rapid Review Of Outbound Campaigns /tips.aspx?id=9892c302b4a940558eb89100780b4799 when you conduct a new outbound project a good tip is to stop after the first hour and evaluate the results and how everything is going – do the scripts work are the people you are calling happy to tal |
| JumpCrew Selects Dialpad to Scale Communications with Company Growth /view/contact-center-news/jumpcrew-selects-dialpad-to-scale-communications-with-company-growth.aspx talk to support the company rapid growth goals jumpcrew company leaders were looking to further expand the outbound sales team and wanted a tool that could scale along with and support that growth befo |
| Power Hour /tips.aspx?id=2526c859393e4fbca11160a7d9f644d6 if you have sales reps agents give each one a power hour during which they are not allowed to talk to colleagues unless absolutely necessary they have to spend as much time as possible talking to custo |
| How to Integrate Sugar Sell with Your Inbox: Email Archiving and Beyond /company/blog/brainSelltechnologies/?id=21de94c7-c81b-4bdb-a960-8ad2ca3a1ee7 as a customer success manager at brainsell i talk to a lot of salespeople about crm &ndash what they love and what they hate about it if there&rsquos one thing i&rsquove learned it&rsquos that salespeo |
| 5 Ways to Strike the Right Balance: Occupancy and Shrinkage /view/contact-center-article/5-ways-to-strike-the-right-balance-occupancy-and-shrinkage.aspx ben willmott contactcenterworld author ben willmott workforce management consultant teleopti in the race to maximise productive agent time contact centres increase the risk of employee b |
| The True Value of Providing Human Customer Support /company/blog/patlive/?id=99988093-6ae6-451d-b410-7bc259d10539 talk to a person omnichannel service is still on the rise your customers are reaching out from more channels than ever before phone email social media review sites and live chats yet the phone remains |
| CompanionLink Software has Launched DejaOffice PC CRM /view/contact-center-news/dejaoffice-pc-crm-features-secure-usb-wi-fi-bluetooth-and-cloud-sync-with-android.aspx talk to them all at the same time says wayland bruns cto at dejaoffice with dejaoffice pc crm you can do this faster than it takes to open your chrome browser our local database is responsive and easy |
| Big Increase in Calls to Mental Health Support Service after Christchurch Shooting /view/contact-center-news/big-increase-in-calls-to-mental-health-support-service-after-christchurch-shooting.aspx talk phone and text service offering free support from trained counsellors has been heavily promoted since the mosque shootings that killed 50 people tthe helpline funded by the ministry of health had |
| We Tested the Joburg, Cape Town and Durban Metro Call Centres - Here's What We Found /view/contact-center-news/we-tested-the-joburg-cape-town-and-durban-metro-call-centres-heres-what-we-found.aspx contactcenterworld johannesburg cape town and ethekwini south africa dec 2018 reporting a burst water pipe on a street in cape town and durban will depend on how fast you talk &ndash because you are un |
| El Paso Loses Promise of 699 Jobs as Pacific Union Financial Closes Mortgage Call Center /view/contact-center-news/el-paso-loses-promise-of-699-jobs-as-pacific-union-financial-closes-mortgage-call.aspx talk about why the center closed workforce solutions borderplex this area public employment agency received word monday from employees that the center had closed said romie ruiz an agency spokeswoman w |
| Frustrated Centrelink Customers Blast Telephone Helpline /view/contact-center-news/frustrated-centrelink-customers-blast-telephone-helpline.aspx talk with someone according to the agency annual report i think it important to make the point that it only represents a 35 second increase on the previous year centrelink spokesman hank jongen said mr |
| Work Runs Out for Staffers at U.S. Census Call Center in Hagerstown /view/contact-center-news/work-runs-out-for-staffers-at-u.s.-census-call-center-in-hagerstown.aspx contactcenterworld hagerstown md usa dec 2017 workers at a long time u s census bureau call center in hagerstown which helps gather statistics for public officials about labor education housing and vet |
| How AI Could Change Your Contact Centre /view/contact-center-article/how-ai-could-change-your-contact-centre.aspx thomas r dseth contactcenterworld the roar has become louder over the last 12 months artificial intelligence ai is coming and it will change everything it&rsquos been a gift to editors bloggers ted tal |
| Is Your Digital Customer Service Just Skin Deep? /view/contact-center-article/is-your-digital-customer-service-just-skin-deep.aspx talk a good story around delivering digital customer service but most contact centres are ducking the real challenges and settling for a skin deep interpretation only are you digital because you offer |
| Rick Seeley From Convergys On The Past Year And What To Expect In 2017 /view/contact-center-executive-interview/rick-seeley-from-convergys-on-the-past-year-and-what-to-expect-in.aspx rick seeley contactcenterworldback office accuracy and scheduling millennials are areas of concern for rick seeley manager at convergys heading into 2017 seeley takes the time to talk with contactcente |
| Adida Badlina Basir /profile/adida.badlina.basir/ time when short term contracts were the norm hewlett packard enterprise electronic data systems eds headquartered in plano texas was established in 1962 by h ross perot perot's goal was to start a comp |
| Luciana Mendes /profile/luciana.mendes/ time when short term contracts were the norm eds brasil electronic data systems eds headquartered in plano texas was established in 1962 by h ross perot perot's goal was to start a company that offered |
| Steve Solomon /profile/steve.solomon/ time when short term contracts were the norm hpe electronic data systems eds headquartered in plano texas was established in 1962 by h ross perot perot's goal was to start a company that offered skille |
| Tips for Successful Contact Centre Management - Part 4 /view/contact-center-article/tips-for-successful-contact-centre-management-part-4.aspx talk time between apparently similar staff members but why does this happen the complex metrics are useful for contact centre manager to identify issues and make changes and improvements that affect th |
| Some of the features that you must seek in Your Call Centre Software Solution /view/contact-center-article/some-of-the-features-that-you-must-seek-in-your-call-centre-software-solution.aspx alex smith the developing countries are slowly and steadily becoming the hub for call centers and if you talk particularly about india in that case the competition is at its highest culmination in this |
| Kumar Ramajillu /profile.aspx?pid=3ff47e1c870f4204accc55ed37a7b9cd time when short term contracts were the norm eds malaysia electronic data systems eds headquartered in plano texas was established in 1962 by h ross perot perot's goal was to start a company that offer |
| Letter to ContactCenterWorld from an Award Winning Contact Center Professional /view/contact-center-article/letter-to-contactcenterworld-from-an-award-winning-contact-center-professional.aspx time to represent best agent practices in a contact center i was not at all prepared for how intellectually stimulating this conference would be the first night before the conference i arrived in at th |
| Hewlett Packard Enterprise /company/hewlett-packard-enterprise.aspx time when short term contracts were the norm hpe hp enterprise services hp autonomy hewlett packard enterprise development lp e talk corporation etalk corporation electronic data systems ltd electronic |
| Grptalk /company/grptalk.aspx grptalk is an audio conferencing app that lets you talk to a group of people from anywhere and at any time entering pins delayed joining times zero member visibility and call drops traditional confere |
| PrimoDialler /company/primodialler.aspx with us your customer service is faster seamless and complete customised to your requirements talk to more people in less time grow your profits instantly primo dialler abdul kawsar kevin box |
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