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ContactCenterWorld - Definition

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Phrase: Talk Time

Deriviation(s):Direct Call Processing

Definition:

The amount of time from the original greeting through to the disconnection of the caller.

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Your search for 'Talk Time' has returned 125 search results

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Inuit teens talk about how they deal with hard times

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Finding Hope in the V-Curve – How Understanding the Coronavirus’ Economic Impact Can Prepare Your Business for Future Growth
/company/blog/brainSelltechnologies/?id=0d5cae15-ccf2-4b87-bfc1-3731c5ead830
these days it seems like all anyone can talk about is the coronavirus as it continues to affect schools health centers nursing homes and the global economy more and more employees are switching to remo

Five Must Have Features in Call Center Dialer
/blog/cheena/?id=7b3e79a8-fd56-4fd8-a669-114728cedb4a
time which is spent by an agent to talk to a prospective customer so when the agents are provided with a data base and asked to call to various prospects it is noticed that the effective time spent in

Continued Support
/company/blog/douglasjackson/?id=48f6eb60-b660-4e03-a8aa-9a1d011c6551
time being reverted to virtual interviews and behavioural profiling for ongoing roles interviews and virtual meetings with our client customers we are working to support our customers with the same our

How to Both Work and Excel Within a Call Center
/blog/mytechblog/?id=08f99205-36c8-45f4-a64d-a83afd27e032
time and time again one simply needs to focus on a few aspects of the job in order to start increasing one results considering the nature of one product ask anyone working at a call center what t

Thunderhead
/company/thunderhead.aspx
customers don't talk to you because they like you they talk to you because they need something they need it now and on the platform that suits them at thunderhead we join up web mobile high street and

Spanish and Portuguese: Same Same but very Different!
/company/blog/livesalesman/?id=4873d2f1-f3f1-4189-8a01-118065a6540a
time he grew up why is talking in english to lionel messi who knows spanish perfectly you can very well accrue that to the confusion that might be created if they both start speaking in their own langu

vht introduces new offering targets mobile first consumer experience
/view/contact-center-news/vht-introduces-mindful-new-offering-targets-mobile-first-consumer-experience.aspx
time that is convenient for them and all this must result in a successful conversation regardless of whether it&rsquos a voice or text interaction by empowering your customers to transition between tal

Four keys to boosting customer lifetime value
/company/blog/brainSelltechnologies/?id=973ad4ca-296f-4908-a678-9d59d972fedb
at brainsell we frequently talk to customers who need a better strategy to manage their leads and contacts in both marketing automation and crm unfortunately too many businesses focu

therapy dogs providing stress relief to austin 911 call takers
/view/contact-center-news/therapy-dogs-providing-stress-relief-to-austins-911-call-takers.aspx
talk to people as they&rsquore going through their worst day a lot of the time said derick zwermeman who is an austin fire dispatcher from &lsquooh my gosh my 2 year old had my phone and i didn't know

Average Handle Time
/define.aspx?id=37ca20b6eaea4584a35c50f038e16b15
the total of average talk time and average after call work for a designated time period aht

Trunk Load
/define.aspx?id=54ad7915ad0747ac9c1c6e57aee68e1b
the load that trunks carry includes both delay and talk time

Talk Time
/define.aspx?id=8b1ea0a030c84554893fc89f531dfbf7
the amount of time from the original greeting through to the disconnection of the caller direct call processing

Average Talk Time
/define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27
the average amount of time the agent spends communicating with the customer

Auto Available
/define.aspx?id=aa2fad655b73425fbd0d531580272db5
an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu

How to Keep Your Work Environment Positive
/blog/mytechblog/?id=4182406c-5ec2-4e20-9ccb-60b89eb27174
one of the most important things in any type of workplace setting is maintaining an environment where people feel they can talk freely have positive interactions with their co workers and superiors ali

Ask How Can I Help..
/tips.aspx?id=377f707a38b2444fa41dc23989cb5086
how you can help or have a for all other inquiries option i know from personal experience that trying to explain you don't have an account or that you want to talk about something else takes time

milwaukee call center provides 24 hour help to people experiencing holiday sadness
/view/contact-center-news/milwaukee-call-center-provides-24-hour-help-to-people-experiencing-holiday-sadness.aspx
contactcenterworld milwaukee wi usa dec 23 2019 this time of year can be a difficult one it common for people to have feelings of loneliness or sadness trained professionals are standing by 24 7 at a c

Raj Raju
/profile/raj.raju/
time when short term contracts were the norm 3com ireland electronic data systems eds headquartered in plano texas was established in 1962 by h ross perot perot's goal was to start a company that offer

Zendesk Talk Partner Edition Expands Amazon Connect Support
/view/contact-center-news/zendesk-talk-partner-edition-expands-amazon-connect-support.aspx
talk partner edition the enhanced integration allows both amazon connect customers and zendesk support customers to leverage artificial intelligence ai and machine learning ml services from amazon web

Rapid Review Of Outbound Campaigns
/tips.aspx?id=9892c302b4a940558eb89100780b4799
when you conduct a new outbound project a good tip is to stop after the first hour and evaluate the results and how everything is going – do the scripts work are the people you are calling happy to tal

DECT headset
/blog/vtheadsets/?id=12df93bb-58d5-45f4-b723-a2d98f5dd60a
9 crystal clear sound and voicedsp 10 distance up to 10m 11 talk time 21 hours from 300mah battery 12 stand by time 500 hours 13 work with smart phone desk phone and computer telecom red zou

bluetooth headset
/blog/vtheadsets/?id=dca05d9d-bde0-42d3-80f1-3dc06a4491f7
9 crystal clear sound and voicedsp 10 distance up to 10m 11 talk time 21 hours from 300mah battery 12 stand by time 500 hours 13 work with smart phone desk phone and computer telecom red zou

JumpCrew Selects Dialpad to Scale Communications with Company Growth
/view/contact-center-news/jumpcrew-selects-dialpad-to-scale-communications-with-company-growth.aspx
talk to support the company rapid growth goals jumpcrew company leaders were looking to further expand the outbound sales team and wanted a tool that could scale along with and support that growth befo

Calabrio Introduces Agent Self-Scheduling Technology
/view/contact-center-news/calabrio-introduces-agent-self-scheduling-technology.aspx
time or time off is nothing new our latest innovation marks the first time that agents have the power to manage their own schedules as events happen during the day said magnus geverts vice president of

Power Hour
/tips.aspx?id=2526c859393e4fbca11160a7d9f644d6
if you have sales reps agents give each one a power hour during which they are not allowed to talk to colleagues unless absolutely necessary they have to spend as much time as possible talking to custo

Kevin Box
/profile/kevin.box/
talk to more people in less time grow your profits instantly primo dialler all in one cloud contact centre giving you all the features & benefits of an advanced voip dialler system from a british based

How to Integrate Sugar Sell with Your Inbox: Email Archiving and Beyond
/company/blog/brainSelltechnologies/?id=21de94c7-c81b-4bdb-a960-8ad2ca3a1ee7
as a customer success manager at brainsell i talk to a lot of salespeople about crm &ndash what they love and what they hate about it if there&rsquos one thing i&rsquove learned it&rsquos that salespeo

5 Ways to Strike the Right Balance: Occupancy and Shrinkage
/view/contact-center-article/5-ways-to-strike-the-right-balance-occupancy-and-shrinkage.aspx
ben willmott contactcenterworld author ben willmott workforce management consultant teleopti in the race to maximise productive agent time contact centres increase the risk of employee b

The True Value of Providing Human Customer Support
/company/blog/patlive/?id=99988093-6ae6-451d-b410-7bc259d10539
talk to a person omnichannel service is still on the rise your customers are reaching out from more channels than ever before phone email social media review sites and live chats yet the phone remains

The Top Four Messaging Channels in Customer Care and How to Select the Right One
/view/contact-center-article/the-top-four-messaging-channels-in-customer-care-and-how-to-select-the-right.aspx
talk to businesses to accompany this trend gafas are opening new business messaging channels such as whatsapp business solution and apple business chat while they may look similar at first glance each

CompanionLink Software has Launched DejaOffice PC CRM
/view/contact-center-news/dejaoffice-pc-crm-features-secure-usb-wi-fi-bluetooth-and-cloud-sync-with-android.aspx
talk to them all at the same time says wayland bruns cto at dejaoffice with dejaoffice pc crm you can do this faster than it takes to open your chrome browser our local database is responsive and easy

It’s 2019 and DejaOffice Just Launched a PC-based CRM
/view/contact-center-news/its-2019-and-dejaoffice-just-launched-a-pc-based-crm.aspx
talk to them all at the same time says wayland bruns cto at dejaoffice with dejaoffice pc crm you can do this faster than it takes to open your chrome browser our local database is responsive and easy

The Friction Hunters: Inspiring a Positive Impact on Customers
/company/blog/teleperformance/?id=1cceb451-f8cc-4b4d-9231-60667780e98f
talk steven detailed three variables that companies must focus on&mdashthey are time energy and money three resources that customers have in addition he also introduced the concept of the &ldquofrictio

HIV, TB Helpline Favourite with Fake Callers who Talk ‘Random Topics’
/view/contact-center-news/hiv-tb-helpline-favourite-with-fake-callers-who-talk-random-topics.aspx
contactcenterworld mumbai india june 24 2019 how about this a helpline number meant for hiv and tb patients has become a favourite for callers making fake calls to talk over random topics the helpline

Predictive Auto Dialer Software for Call Centre
/blog/cheena/?id=abd03e74-bdb6-4450-94dc-79f6161cf0de
time and call drops affecting the operational efficiency more connected calls results in higher agent productivity and improved operational efficiency reduced idle time manual dialing leads to hi

Half of the 16 Million Canadians Calling Government Call Centres Can't Get Through
/view/contact-center-research/half-of-the-16-million-canadians-calling-government-call-centres-cant-get.aspx
talk to a live person and over 1 3 million terminated their calls early callers who did get through to a person had to wait 30 minutes or longer exceeding some call centre wait times needs of clients n

CX Trends: What Industry Experts Have to Say About Digital Channels
/view/contact-center-article/cx-trends-what-industry-experts-have-to-say-about-digital-channels.aspx
talk about utilizing digital channels like mobile channels bots augmented reality ar and virtual reality vr digital channels companies now realize that it is necessary to go where your customers go by

Abdul Kawsar
/profile/abdul.kawsar/
talk to more people in less time grow your profits instantly primodialler all in one cloud contact centre giving you all the features & benefits of an advanced voip dialler system from a british based

AI Improves CommBank's Customer Engagement
/view/contact-center-news/ai-improves-commbanks-customer-engagement-up-to-400.aspx
talk about any one of thousands of different issues via tens of different channels you can imagine how much information we have on our customers all the financial transaction information all of the int

Big Increase in Calls to Mental Health Support Service after Christchurch Shooting
/view/contact-center-news/big-increase-in-calls-to-mental-health-support-service-after-christchurch-shooting.aspx
talk phone and text service offering free support from trained counsellors has been heavily promoted since the mosque shootings that killed 50 people tthe helpline funded by the ministry of health had

MRED Help Desk Ranked #1 in National Contest
/view/contact-center-news/mred-help-desk-ranked-1-in-national-contest.aspx
time and average talk time the first place distinction in 2019 marked the 10th straight year mred help desk was named a top contact center our entire team is singularly focused on providing real estate

Audit Shows Improvements to 911 Call Center After Troubleshooter Investigations
/view/contact-center-news/audit-shows-improvements-to-911-call-center-after-troubleshooter-investigations.aspx
talk to a person since then police and fire have made changes now there are more than 100 operators on the police side sapd reacts to 911 operations audit big improvements have been made but are we the

FWD Launches Travel Insurance Chatbot
/view/contact-center-news/fwd-launches-travel-insurance-chatbot.aspx
talk to her at any time of the day from anywhere in the world as long as they have a mobile device and a working internet connection contactcenterworld posted by veronica silva cusi news correspondent

RMIT is Teaching Robots to Understand Human Emotions
/view/contact-center-news/rmit-is-teaching-robots-to-understand-human-emotions.aspx
talk to people and we understand it but machines don&rsquot understand this project lead associate professor margaret lech said when we call an automatic call centre for example people get very frustra

Customer Service Edge Cases. To Empower or Not to Empower?
/company/blog/fcr/?id=e48d87d5-d195-43f5-a845-f16f44e5fc9b
time or two it&rsquos been nearly two years since i shared my recipe for consistent customer service and while that covers many customer service situations there are still plenty of scenarios or ed

Tellona Mooney
/profile/tellona.mooney/
i closely monitored live phone calls to determine if and how to decrease the average talk time additionally i conducted all audits to ensure compliance with hipaa and urac responsibilities

We Tested the Joburg, Cape Town and Durban Metro Call Centres - Here's What We Found
/view/contact-center-news/we-tested-the-joburg-cape-town-and-durban-metro-call-centres-heres-what-we-found.aspx
contactcenterworld johannesburg cape town and ethekwini south africa dec 2018 reporting a burst water pipe on a street in cape town and durban will depend on how fast you talk &ndash because you are un

Daimler Financial Services Invests in Avatar-based Customer Service
/view/contact-center-news/daimler-financial-services-invests-in-avatar-based-customer-service.aspx
talk to humans face to face benedikt schell chief experience officer at daimler financial services said customers expect intuitive time saving services that are available 24 7 through the channel that

Gujarat BJP’s Weapon for 2019 Poll Battle: Call, WhatsApp
/view/contact-center-news/gujarat-bjps-weapon-for-2019-poll-battle-call-whatsapp.aspx
time there will be one call centre among two to three lok sabha seats and one at the state level the call centre executives will talk to citizens of gujarat on our poll agendas the call centers will be

How to make voice analytics your competitive advantage today and the future.
/company/blog/3clogic/?id=81cc86c8-535a-4de3-99af-4a66b224682a
talk time quantity abandoned and transferred calls agent status availability available busy away wrap up time handle time where it&rsquos headed and will arrive soon 3clogic is taking customer engageme

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