ContactCenterWorld - Definition

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Phrase: Talk Time

Deriviation(s):Direct Call Processing

Definition:

The amount of time from the original greeting through to the disconnection of the caller.

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Average Talk Time
/define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27
the average amount of time the agent spends communicating with the customer

Auto Available
/define.aspx?id=aa2fad655b73425fbd0d531580272db5
an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu

Dialpad
/company/dialpad.aspx
dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee and customer experience through real

Collette White
/profile.aspx?pid=3e7efd909b764ede861d7f76ecf08c51
pr dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee and customer experience through re

employee engagement vs employee experience what's the difference & why it matters
/view/contact-center-article/employee-engagement-vs.-employee-experience-whats-the-difference-why-it-matters.aspx
talk about we hear these words a lot i mean i write about them all the time but what do they really mean what&rsquos the difference between them and why does it matter in this article i&rsquom going to

Chris Heinemann
/profile.aspx?pid=24bc6503cb954bd386fecb87037c3430
head of analyst relations dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee and custome

balto champions collaborative intelligence unveils industry intelligence playbooks
/view/contact-center-news/balto-champions-collaborative-intelligence-unveils-industry-intelligence-playbooks.aspx
contactcenterworldst louis mo usa may 17 2022 balto a real time guidance platform for contact centers announces industry intelligence playbooks giving customers immediate access to conversation best pr

Patrick Icasas
/profile.aspx?pid=1f4c49c8e2cd41cca5898bcf6c2f55c3
sr content marketing manager dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee and cust

Talk Time
/define.aspx?id=8b1ea0a030c84554893fc89f531dfbf7
the amount of time from the original greeting through to the disconnection of the caller direct call processing

Trunk Load
/define.aspx?id=54ad7915ad0747ac9c1c6e57aee68e1b
the load that trunks carry includes both delay and talk time

Average Handle Time
/define.aspx?id=37ca20b6eaea4584a35c50f038e16b15
the total of average talk time and average after call work for a designated time period aht

Power Hour
/tips.aspx?id=2526c859393e4fbca11160a7d9f644d6
if you have sales reps agents give each one a power hour during which they are not allowed to talk to colleagues unless absolutely necessary they have to spend as much time as possible talking to custo

PrimoDialler
/company/primodialler.aspx
with us your customer service is faster seamless and complete customised to your requirements talk to more people in less time grow your profits instantly primo dialler abdul kawsar mo kevin box

Abdul Kawsar
/profile/abdul.kawsar/
talk to more people in less time grow your profits instantly primodialler all in one cloud contact centre giving you all the features & benefits of an advanced voip dialler system from a british based

How To Look For The Best Lead Generation Services Company
/blog/vivien.reyes/?id=725ed0b3-a32d-40b0-b504-cedb28457201
time expertise and resources to focus on generating high quality leads that are optimized for your industry and size the difficulty is distinguishing the real stuff from the all bark but no bite ones w

Survey Dynamix Renamed to Mindful Feedback, Part of Mindful Total Experience Solutions
/view/contact-center-news/survey-dynamix-renamed-to-mindful-feedback-part-of-mindful-total-experience.aspx
time voice of customer and survey capabilities to enterprise brands when we talk to organizations about crafting a mindful brand experience we know that starts with the customer extends to the agent an

How to Create Effective Sales Call Scripts
/view/contact-center-article/how-to-create-effective-sales-call-scripts.aspx
talk to another person not a robot if your script is effective you can assist customers at a much faster rate offer complete information and decrease the time taken to resolve an issue so the question

Aktify
/company/aktify.aspx
aktify will help you make something out of nothing with a high volume of leads a large portion of those are likely not engaging with your outreach team you can now save your team's time by offloading t

Aricka Hilton
/profile/aricka.hilton/
aktify will help you make something out of nothing with a high volume of leads a large portion of those are likely not engaging with your outreach team you can now save your team's time by offloading t

Thunderhead
/company/thunderhead.aspx
customers don't talk to you because they like you they talk to you because they need something they need it now and on the platform that suits them at thunderhead we join up web mobile high street and

The Key to Contact Center Success in 2022: Focus on Process
/company/blog/vistio/?id=08a78dbf-c081-44fb-9702-4551a7984795
talk to agents but they expect those interactions to be pleasant and efficient as well because of these trends most contact center managers are discovering that the costs for hiring and retaining a cap

Gavin Gustafson
/profile.aspx?pid=1c054e18cd934147aee8c3d72ade51fc
dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee and customer experience through real

Landing Page with Video Call Queueing
/blog/ivrpowers/?id=7da2e23b-ec93-4991-ac7a-92096614c523
enable your landing page or website visitors to join video agents in just one click landing pages or business website receive visits from your customers at anytime you should improve

Oliver Gohring
/profile/oliver.gohring/
senior enterprise account executive dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee a

Don’t Forget These 6 Things on Your Next Business Trip
/blog.aspx?uid=198425416ddb4a5a8138faefc1dd90cd&id=f3eeac36-3cb9-49e2-91f8-8d6733052780
a business trip is an exciting opportunity you get the chance to establish yourself or your company as an expert in your field you get to network within your industry and you may even get some time to

Amanda Locke
/profile/amanda.locke/
field marketing manager dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee and customer

Mo
/profile.aspx?pid=20b4b3bf8fa8434583179c5133a33d6b
talk to more people in less time grow your profits instantly primodialler all in one cloud contact centre giving you all the features & benefits of an advanced voip dialler system from a british based

6 Important Tasks for Newlyweds Moving in Together
/blog.aspx?uid=62685639273d4252ac699a72769a8387&id=46063643-297d-463e-acb8-68ea87705420
getting married and moving in together is an exciting time in your life full of love romance and enchantment however there are some practical concerns to consider whenever sharing a living space with s

The difference between zinc die casting parts and aluminum die casting parts（2）
/blog/ivy.luo/?id=c9f6b91b-e9ab-40d5-8f5c-771f473e49e3
let talk about zinc die casting parts and aluminum die casting parts generally speaking both zinc alloys and aluminum alloys are suitable die casting materials but they have both advantages

Ron Miller
/profile/alexa.becker/
senior product marketing manager dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee and

The difference between zinc die casting parts and aluminum die casting parts（3）
/blog/ivy.luo/?id=9572c468-49d3-4bd3-9509-9b4356730312
after understanding the advantages of zinc alloy die casting let talk about aluminum die casting let customers fully understand the characteristics of the two materials it is what we expe

Where to Find and Source B2B Tech Leads to Grow Your Business
/blog/vivien.reyes/?id=295ae65e-04f0-458c-9688-dc45bff21fe5
time it feels like there is a limited pool of prospects when in reality it is quite vast as challenging as this may be especially for tech companies with the right tools and sources it will make lead g

CNC lathe clearance causes
/blog.aspx?uid=fbc622a78ca7441fb57b00c1d3245a74&id=8beeb94d-d249-400e-97e8-6c620541fd8b
cnc lathe clearance causes the movement of the machine tool will produce a gap including the guide rod pushing the tool holder to move over time it will wear out and the gap will be too large which wil

Brendan Hong
/profile/brendan.hong/
time by offloading those “dead leads” to aktify's platform which automates human like touchpoints through ai sms and calling until those leads are ready to talk to your team aktify will help you make s

How to choose between custom neckband bluetooth earphones and mini type, and which one is more suitable for you?
/blog/ivy.luo/?id=1ed420a0-3ca9-4bf0-8fd3-f72547adc836
time we will talk about which one would be more suitable for you first of all the separate mini type is our common and lighter and more convenient wireless headset its appearance is more concise

Why Do Custom PCB Assembly Circuit Boards Sometimes Need A Dispensing Process?
/blog/ivy.luo/?id=f2b3fcd6-7850-4e48-854b-225dcdc6038c
customers often ask the custom pcb assembly manufacturer when processing custom pcb assembly do we need to do glue dispensing process for our products at this time we will communicate with

How to Feel More Energized Throughout Your Day
/blog/save-money/?id=c0ca3bd4-360c-46a3-9217-a9e86bb786d5
time if you&rsquore under a lot of stress making it difficult to sleep thyroid hormone can throw off your metabolism and affect your sleep as well if you think hormone levels are a factor in the

4 Ways to Land More Call Center Sales
/blog/mytechblog/?id=a4766083-8763-4dbe-9f3b-173e791afb51
time and experience you will become comfortable and will convert more calls to sales in the meantime here are some ways to increase your efficiency as a call center salesperson professionalism mo

Covid 19: More Than Half of Early Morning Calls to Healthline are 'Abandoned'
/view/contact-center-news/covid-19-more-than-half-of-early-morning-calls-to-healthline-are-abandoned.aspx
talk to a former travel agent or hospitality worker a photo sent to stuff last week from inside a healthline call centre showed that at the time there were just five staff rostered on to receive health

6 Ways To Increase Your Focus at Work
/blog/mytechblog/?id=f1998052-f15b-4ddf-b094-df8c4f025d3b
with the many distractions in an office &mdash from co workers stopping by to talk about their upcoming vacation or the cookies brought in by the receptionist &mdash it can be hard to stay on task at w

COVID-19 Helpline 1912 Expanded to Meet Surge in Demand
/view/contact-center-news/covid-19-helpline-1912-expanded-to-meet-surge-in-demand.aspx
talk time went up to 15 minutes and there were more than 100 calls in the queue the official said over the last few days there has been a three fold increase in the number of calls say officials managi

Gavin Gustafson
/profile.aspx?pid=0f50eecae4524cd494b454878e97f50e
dialpad is a cloud communications platform for talk messaging meetings and contact center in one beautiful app dialpad's platform delivers ai across every employee and customer experience through real

How To Make Your Morning Commute Productive
/blog.aspx?uid=44eb4d8ab5434ce68279a93d3188474e&id=e78ec374-ac9a-4ff5-8619-d8f2446d788c
your morning commute to work doesn't have to be boring and tiresome use the time you spend driving to work or on the bus or subway to do something productive and interesting the quiet moments that you

Call Centre Staff Help Lonely Beat Lockdown Blues
/view/contact-center-news/call-centre-staff-help-lonely-beat-lockdown-blues.aspx
contactcenterworldlondon uk april 6 2021 the amount of time people spend on the phone to call centre staff has tripled in a year as workers lend an ear to the isolated and bored callcare which operates

Joelle Larget
/profile/joelle.larget/
time when short term contracts were the norm electronic data systems eds headquartered in plano texas was established in 1962 by h ross perot perot's goal was to start a company that offered skilled el

Rapid Review Of Outbound Campaigns
/tips.aspx?id=9892c302b4a940558eb89100780b4799
when you conduct a new outbound project a good tip is to stop after the first hour and evaluate the results and how everything is going – do the scripts work are the people you are calling happy to tal

Contacts to Youth Mental Health Helpline Up by a Quarter Last Year
/view/contact-center-news/contacts-to-youth-mental-health-helpline-up-by-a-quarter-last-year.aspx
time to help all these young people however in a couple of hours i only have time to talk to two or three sekasin volunteer joona rontu told yle i would like to have more on call staff and for more peo

5 Ways to Reduce Average Handle Time in Contact Centers with AI
/company/blog/uniphore/?id=f1d8ec5b-0a12-40cb-8762-bf1c874a2a83
for contact centers customer satisfaction is paramount no other metrics come close to honoring the csat metric valuing time bodes well for the business bottom line and it also contributes to higher cus

Zendesk Marketplace Lists UJET’s Enterprise-Grade Contact Center Solution
/view/contact-center-news/zendesk-marketplace-lists-ujets-ultra-modern-enterprise-grade-contact-center.aspx
talk partner ujet makes it even easier for zendesk partners to deploy ujet preconfigured with zendesk connectors so customers can seamlessly integrate ujet&rsquos real time data and patented smart acti

Coventry Launches Broker Web Chat
/view/contact-center-news/coventry-launches-broker-web-chat.aspx
talk through the more complex cases keith williams intermediary operations manager at coventry for intermediaries said in times like these we want to spend more time speaking to brokers not less we suc