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ContactCenterWorld - Definition
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Phrase: Talk Time
Deriviation(s):Direct Call Processing
Definition:
The amount of time from the original greeting through to the disconnection of the caller.
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Your search for 'Talk Time' has returned 207 search results
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| Average Handle Time /define.aspx?id=37ca20b6eaea4584a35c50f038e16b15 the total of average talk time and average after call work for a designated time period aht |
| Trunk Load /define.aspx?id=54ad7915ad0747ac9c1c6e57aee68e1b the load that trunks carry includes both delay and talk time |
| el paso loses promise of 699 jobs as pacific union financial closes mortgage call center /view/contact-center-news/el-paso-loses-promise-of-699-jobs-as-pacific-union-financial-closes-mortgage-call.aspx talk about why the center closed workforce solutions borderplex this area public employment agency received word monday from employees that the center had closed said romie ruiz an agency spokeswoman w |
| Talk Time /define.aspx?id=8b1ea0a030c84554893fc89f531dfbf7 the amount of time from the original greeting through to the disconnection of the caller direct call processing |
| Average Talk Time /define.aspx?id=831e41d1ce924ceca7a9159c10f9ba27 the average amount of time the agent spends communicating with the customer |
| Auto Available /define.aspx?id=aa2fad655b73425fbd0d531580272db5 an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu |
| De-escalation: Types of Difficult Customers and How to Manage Interactions /company/blog/theconnection/?id=9304f216-1d15-441d-9807-0bd951d0a1be if you work for any length of time in a call center it is inevitable that you will encounter difficult customers some are annoyed others are unhappy and there can even be those that are irate due to an |
| Rapid Review Of Outbound Campaigns /tips.aspx?id=9892c302b4a940558eb89100780b4799 when you conduct a new outbound project a good tip is to stop after the first hour and evaluate the results and how everything is going – do the scripts work are the people you are calling happy to tal |
| Meet Your Virtual Receptionists: Krystle M. /company/blog/specialtyansweringservice/?id=21ce5b2e-0419-4aeb-be50-e3d984b07e2d time answering service agents keep reading to hear some great stories and to get amazing tips for beginners on how to survive working at a call center 1 tell us a little about yourself krystle i |
| Power Hour /tips.aspx?id=2526c859393e4fbca11160a7d9f644d6 if you have sales reps agents give each one a power hour during which they are not allowed to talk to colleagues unless absolutely necessary they have to spend as much time as possible talking to custo |
| Five Things Customers Demand From Your Call Center – Do You Provide Them? /company/blog/monetsoftware/?id=f87e1a73-9845-49d3-85e6-163a4379f0d8 by the time your average customer has punched in the ten digit phone number for your contact center he or she has already established expectations for what is about to happen customers know what to ant |
| got what it takes to answer liverpool 999 calls merseyside police are hiring /view/contact-center-news/got-what-it-takes-to-answer-liverpools-999-calls-merseyside-police-are-hiring.aspx time position offers job hunters the opportunity to &lsquomake a real difference&rsquo the online job description posted by merseyside police says whether a serious crime is in progress as you take the |
| Track These KPIs and Learn How to Increase Sales Call Volume [VIDEO] /company/blog/callbox/?id=872d0657-7236-4d43-b6f9-5b09fc61ec58 talk time this indicates how much time an agent rep usually spends on each call you want to keep average talk times below some threshold but very low call lengths can also mean low quality conversation |
| 3 Steps to Avoid a Bad Conversation /company/blog/mattersight/?id=bfec1b3b-8b61-431c-9e58-7602f908c5ed time you find yourself in a conversation that seems to be heading in the wrong direction keep this always relevant three step plan in mind step 1 tune into the &ldquohow&rdquo a great conversation is a |
| ‘Don't Talk With Your Mouth Full!’ and Other Sales Call Tips from Mom /company/blog/callbox/?id=3b216fed-11b5-4b34-8fb0-43f3f8674987 time it&rsquos easy to see why this age old piece of motherly advice is relevant to doing sales calls around 42 of sales reps feel they don&rsquot have enough information before calling a prospect whic |
| missouri making changes to food benefits call center amid complaints of long waits /view/contact-center-news/missouri-making-changes-to-food-benefits-call-center-amid-complaints-of-long-waits.aspx talk to someone and that in may 2017 almost a quarter of callers abandoned getting through missouri&rsquos family services division started addressing those concerns in april and said it expects to hav |
| Scott Taylor /profile.aspx?pid=265336d858bb43e4b7d6d61e122aab7c talk with them again others would restrict the number of customers they could handle so as not to limit their customer care the new management realized that cloudia had the potential to help agents exp |
| sesui top five tips for a winning omnichannel strategy /view/contact-center-article/sesuis-top-five-tips-for-a-winning-omnichannel-strategy.aspx contactcenterworld let&rsquos talk about unicorns yes that&rsquos correct unicorns or better still mermaids and centaurs or for that matter omniagents yes omniagents the most mythical creature of all t |
| uhip special master orders state to add call center help /view/contact-center-news/uhip-special-master-orders-state-to-add-call-center-help.aspx time that will use dhs staff so in the meantime he wants us to think about some short term things we can implement to provide for more immediate relief for customers hawkins said in an interview tuesda |
| 7 Simple Ways To Adjust Your Customer Service Strategy for Millennials /company/blog/specialtyansweringservice/?id=3f73a454-45d8-4b92-9548-56f9c39ae5d1 millennials are trending the 75 3 million or so population of millennials communicate way differently than the baby boomer generation before them while your mom loves to talk on the phone and dish abou |
| Contract to Turn Glasgow into Digital City /view/contact-center-news/30m-contract-to-turn-glasgow-into-globally-renowned-digital-city.aspx time the end result will be a transformation of the city&rsquos digital infrastructure that will bring improvements across many council services &ndash and will provide the backbone for pure fibre conn |
| Help for Rhode Islanders is Just a Phone Call Away /view/contact-center-news/help-for-rhode-islanders-is-just-a-phone-call-away.aspx time call center specialist tony medeiros answers the phone he has no idea what awaits him on the other end of the line united way of rhode island&rsquos 2 1 1 call center provides round the clock free |
| Goodbye AHT – Hello Time to Intent /company/blog/247customer/?id=89a37d78-33a0-4624-8779-022722478f99 for years average handle time has been the standard measure for how companies are doing in containing costs in the contact center from the time a consumer initiates contact including hold time talk tim |
| Frustrated Centrelink Customers Blast Telephone Helpline /view/contact-center-news/frustrated-centrelink-customers-blast-telephone-helpline.aspx talk with someone according to the agency annual report i think it important to make the point that it only represents a 35 second increase on the previous year centrelink spokesman hank jongen said mr |
| Buchanan's Compassionate Callers Club Provides Seniors with Lifeline /view/contact-center-news/buchanans-compassionate-callers-club-provides-seniors-with-lifeline.aspx talk to if only for five or 10 minutes they need to hear another person&rsquos voice wendorf said just to converse with another person will really help them perhaps most importantly the program can hel |
| Must Reads for New Contact Center Leaders /company/blog/fcr/?id=1ddd1a21-2a42-4f32-b6db-fd491dac89c1 i&rsquom actually a little embarrassed to admit that as a contact center leader at a small saas start up i &ldquogot by&rdquo for a long time on common sense i remember times i&rsquod be talking shop w |
| Work Runs Out for Staffers at U.S. Census Call Center in Hagerstown /view/contact-center-news/work-runs-out-for-staffers-at-u.s.-census-call-center-in-hagerstown.aspx contactcenterworld hagerstown md usa dec 2017 workers at a long time u s census bureau call center in hagerstown which helps gather statistics for public officials about labor education housing and vet |
| How AI Could Change Your Contact Centre /view/contact-center-article/how-ai-could-change-your-contact-centre.aspx thomas r dseth contactcenterworld the roar has become louder over the last 12 months artificial intelligence ai is coming and it will change everything it&rsquos been a gift to editors bloggers ted tal |
| Call and Talk to Watson /company/blog/dialogic/?id=a68a370b-0d71-44ed-a497-436c5d57478e time ultimately we&rsquoll see ai here where the machine will make sophisticated decisions on how to handle your inquiry &ndash meaning whether to handle itself or hand off to a human enter &ldqu |
| 5 Steps to Boosting Your Inside Sales Conversions /company/blog/talkdesk/?id=7f294d62-113b-4537-b1af-645dfe98771e time actively selling the rest of their time is spent on activities like updating multiple crm and sales tools leaving repetitive voicemails and manually pulling leads from a website to make calls here |
| Elderly Mental Health Service Urgently Needed - Helpline /view/contact-center-news/elderly-mental-health-service-urgently-needed-helpline.aspx talk to but he did not expect the significant number of calls from seniors concerned about the lack of mental health services available to them we certainly didn't think that we'd get the number of cal |
| How Conference Calling Is An Asset To Your Business /company/blog/vaspian/?id=c7aca62f-e47c-4a95-89da-7ac0558c06d4 it&rsquos just about impossible to run a successful business in 2017 without relying on conference calling while it would be great to get everyone from your company together in one room to talk during |
| 5 Crazy Ideas for Transforming your Contact Center /company/blog/talkdesk/?id=ed39a678-0e11-4dbf-b91a-c2293bf739cb talk to an agent you wait you talk to another agent &hellip it&rsquos very unsatisfying while the primary function of these calls has shifted from transactional to experiential the caller journey hasn& |
| The Limitations of Speech Rec & How to Combat Them /company/blog/plumvoice/?id=9500b901-8176-439d-b186-5d4aa71c26fb time on grammars nevertheless grammars are the part of the speech rec system that is programmed with all the different utterances that could constitute a valid response to a prompt if an ivr asks you a |
| Five Top Workforce Optimization Questions Revealed - Q&A With KnoahSoft /company/blog/knoahsoft/?id=2fc7acee-1da4-4633-9467-aab318fa5920 the contact center is a critical component to customer experience and a critical component to the contact center is&hellipworkforce optimization wfo so we thought it was time to sit down with our team |
| Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships /view/contact-center-news/zendesk-unveils-products-to-help-enterprises-build-better-customer-relationships.aspx contactcenterworld san francisco ca usa oct 24 2017 zendesk nyse zen is expanding enterprise and machine learning capabilities with new product offerings talk enterprise chat enterprise and answer bot |
| Opentalk 2017: Creating Customers For Life /company/blog/talkdesk/?id=dd210d87-cbaf-4219-9b85-2f45d42cfea3 opentalk 2017 was packed with thought leadership from some of the most customer centric leaders and companies of our time the opentalk 2017 video library is your team&rsquos chance to re experience tho |
| Jacada Visual IVR Launched Into Japanese Market by Dimension Data /view/contact-center-news/jacada-visual-ivr-launched-into-japanese-market-by-dimension-data-ntt-neomeit-2.aspx time in japan by dimension data japan ddj in collaboration with its partner ntt neomeit the launch of aqstage visual ivr is designed in response to the demand of reducing the volume of calls entering c |
| Jacada Visual IVR Launched Into Japanese Market by Dimension Data /view/contact-center-news/jacada-visual-ivr-launched-into-japanese-market-by-dimension-data-ntt-neomeit.aspx talk time and increase customer satisfaction says guy yair chief executive officer of jacada we look forward to continued growth with ddj and in the region as jacada visual ivr continues to provide ama |
| “Thank you for calling..this is Mike, how can I help?” /company/blog/creativevirtual/?id=e931267d-b819-45e2-a36b-df2d78bc26bf talk them through a resolution wrap the call with appropriate branding and thank them for being a customer&hellipand do it all in 12 minutes before picking up the next call with the same level of energ |
| Atelka Expanding Sarnia Operations /view/contact-center-news/atelka-expanding-sarnia-operations.aspx talk to about a current position monaghan says atelka which currently has over 350 full time employees plans to hire 50 more our priority is to grow our operations in canada in sarnia in particular wit |
| National Mental Health Helpline, Two Months On /view/contact-center-news/national-mental-health-helpline-two-months-on.aspx contactcenterworld wellington new zealand sept 2017 two months on from launch the national mental health and addictions helpline 1737 need to talk has provided help and support from trained counsellors |
| WNS-IHG Partnership Wins the Loyalty360 Silver Award /view/contact-center-news/wns-ihg-partnership-wins-the-loyalty360-silver-award.aspx talk about our success with wns in building campaigns from the ground up on a foundation of complex test n learn not only to accurately measure their commercial value but also to learn which offers are |
| How the world is reacting to so much chaos! /blog/raj.wadhwani/?id=c6ecc4e1-0b57-42a9-9e6f-9562a4c687bb it crazy out there talk of real war between n korea and the us trade wars between the us and the rest of the world home shoring jobs etc there is so much uncertainty that one could easily |
| New Mental Health Helpline Already Well Used /view/contact-center-news/new-mental-health-helpline-already-well-used.aspx contactcenterworld auckland new zealand aug 2017 about 30 people a day are using a new four digit phone number to ask for help the helpline need to talk 1737 was launched on june 29 to provide a free e |
| How to Lock and Unlock the Snom M85 Ruggedized DECT Phone /company/blog/voipsupply/?id=aa28ad05-6f62-4da5-bf30-502698426d47 talk about the jobs that need wireless phones or better yet wireless voip phones what is the first job that comes to mind when you think of wireless phones for me i immediately thought of a constructio |
| Thunderhead /company/thunderhead.aspx customers don't talk to you because they like you they talk to you because they need something they need it now and on the platform that suits them at thunderhead we join up web mobile high street and |
| Attractive Incentive Schemes That Call Centers Should Consider /company/blog/executiveboutique/?id=a60c78f6-f08d-4ba3-ae61-499bb25a45b0 talk about four tried and tested incentive schemes that you can use to encourage your team to perform better 1 paid time off perhaps the best reward that agents in the call center industry could be giv |
| Omniquo Announces AppConnect Partnership With Talkdesk /view/contact-center-news/omniquo-announces-appconnect-partnership-with-talkdesk.aspx talk their annual thought leadership event in san francisco omniquo will provide its domain conversational artificial intelligence ai product to offer intelligent agents to talkdesk customers these int |
| Key Features of IOS 11, Important for App Developers /blog/vineet.verma/?id=51e5afcd-fbf5-48ea-9c40-223dc2570c68 there are several new features coming with ios 11 which has been supercharged with company&rsquos major focus on machine learning and if we talk more specifically it is determined to work in natural la |
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