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ContactCenterWorld - Definition
Phrase: Demographic Overlay
An approach that uses potential customer's information to determine what they would most likely purchase.
ContactCenterWorld - Search Results
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an approach that uses potential customer information to determine what they would most likely purchase
|Survey: Contact Centers Rapidly Abandoning On-Premises Technologies|
overlay where 2 separate technology providers are involved contact centers are undergoing rapid change driven by technological and demographic transformations with dramatic shifts in preferred customer
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