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ContactCenterWorld - Definition

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Phrase: Telephone Service Factor

Deriviation(s):TSF

Definition:

The telephone service factor measures how many calls are answered during a given amount of time in seconds. This number can be used to determine goals if compared to the service level a company desires.

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Service Level
/define.aspx?id=32db46d79aa64724a00a60adaeeb5674
also called telephone service factor or tsf the percentage of incoming calls that are answered within a specified threshold x of calls answered in y seconds

Telephone Service Factor
/define.aspx?id=9037f6c3e67f4c80b0558a045fd48eda
the telephone service factor measures how many calls are answered during a given amount of time in seconds this number can be used to determine goals if compared to the service level a company desires

Nationwide Retirement Recognized for Exceptional Service to Plan Participants
/view/contact-center-news/nationwide-retirement-recognized-for-exceptional-service-to-plan-participants.aspx
contactcenterworld marlborough ma usa dec 30 2019 dalbar announced that nationwide retirement has earned the 2019 plan participant service award for outstanding telephone support to retirement plan par