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StoreContactCenterWorld - Definition
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Phrase: Telephone Service Factor
Deriviation(s):TSF
Definition:
The telephone service factor measures how many calls are answered during a given amount of time in seconds. This number can be used to determine goals if compared to the service level a company desires.
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Your search for 'Telephone Service Factor' has returned 8 search results
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| Service Level /define.aspx?id=32db46d79aa64724a00a60adaeeb5674 also called telephone service factor or tsf the percentage of incoming calls that are answered within a specified threshold x of calls answered in y seconds |
| Telephone Service Factor /define.aspx?id=9037f6c3e67f4c80b0558a045fd48eda the telephone service factor measures how many calls are answered during a given amount of time in seconds this number can be used to determine goals if compared to the service level a company desires |
| Achieve better care by targeting negative emotion /company/blog/goresponse/?id=36c642ab-1fa8-42ad-9e8a-721f8f891d34 over the past few years the depth and analysis of customer services have gained tremendous ground this is largely due to call centres and businesses realising that service quality is crucial in this co |
| Efficient contact routing essential for Average Handling Time reduction /company/blog/goresponse/?id=577b9c56-e447-40a6-bbd2-2aabf7073797 although the average handling time aht metric may not be quite as much of a priority as it once was now that consumer service quality has taken over it is still an important factor for call centres for |
| Outbound and Inbound Call Centers for UK, Australia and USA /company/blog/itiviatechnologies/?id=e1f66fe6-ed49-4588-8b22-80656cd248a7 customers are a focal point of business naturally customer care has become an important factor in business customers have to be handled constantly in order to maintain a communication between customers |
| 3 ways a telephone receptionist service helps you win new customers. /company/blog/specialtyansweringservice/?id=5bd09373-0066-4c91-bcfc-a772fd1344e6 service when it comes to customer service consumers are becoming increasingly demanding the 2014 global customer service barometer study found that 60 of respondents who intended to conduct a business |
| What’s the #1 Factor to a Great Customer Experience? /company/blog/oncall/?id=e7e63a3e-70f0-4969-8298-47ef3cd746c9 think about a service issue you had with a vendor perhaps you experienced some leaky plumbing after regular business hours the number of voice mail messages you left with your plumber were adding up as |
| Doctor Calls for Help Hotline to be Scrapped /view/contact-center-news/doctor-calls-for-help-hotline-to-be-scrapped.aspx contactcenterworldjune 19 2014 queensland health is considering offloading it 13health service which employs 63 people to a national call centre nambour gp wayne herdy says the entire service should be |
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