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Phrase: Telephone Service Factor

Deriviation(s):TSF

Definition:

The telephone service factor measures how many calls are answered during a given amount of time in seconds. This number can be used to determine goals if compared to the service level a company desires.


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Service Level
/define.aspx?id=32db46d79aa64724a00a60adaeeb5674
also called telephone service factor or tsf the percentage of incoming calls that are answered within a specified threshold x of calls answered in y seconds
Telephone Service Factor
/define.aspx?id=9037f6c3e67f4c80b0558a045fd48eda
the telephone service factor measures how many calls are answered during a given amount of time in seconds this number can be used to determine goals if compared to the service level a company desires
Achieve better care by targeting negative emotion
/company/blog/goresponse/?id=36c642ab-1fa8-42ad-9e8a-721f8f891d34
over the past few years the depth and analysis of customer services have gained tremendous ground this is largely due to call centres and businesses realising that service quality is crucial in this co

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