ContactCenterWorld - Definition
Phrase: Telephone Service Factor
The telephone service factor measures how many calls are answered during a given amount of time in seconds. This number can be used to determine goals if compared to the service level a company desires.
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also called telephone service factor or tsf the percentage of incoming calls that are answered within a specified threshold x of calls answered in y seconds
|Telephone Service Factor|
the telephone service factor measures how many calls are answered during a given amount of time in seconds this number can be used to determine goals if compared to the service level a company desires
|Nationwide Retirement Recognized for Exceptional Service to Plan Participants|
contactcenterworld marlborough ma usa dec 30 2019 dalbar announced that nationwide retirement has earned the 2019 plan participant service award for outstanding telephone support to retirement plan par