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ContactCenterWorld - Definition
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Phrase: Telephone Service Factor
Deriviation(s):TSF
Definition:
The telephone service factor measures how many calls are answered during a given amount of time in seconds. This number can be used to determine goals if compared to the service level a company desires.
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Your search for 'Telephone Service Factor' has returned 4 search results
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| Service Level /define.aspx?id=32db46d79aa64724a00a60adaeeb5674 also called telephone service factor or tsf the percentage of incoming calls that are answered within a specified threshold x of calls answered in y seconds |
| Telephone Service Factor /define.aspx?id=9037f6c3e67f4c80b0558a045fd48eda the telephone service factor measures how many calls are answered during a given amount of time in seconds this number can be used to determine goals if compared to the service level a company desires |
| Achieve better care by targeting negative emotion /company/blog/goresponse/?id=36c642ab-1fa8-42ad-9e8a-721f8f891d34 over the past few years the depth and analysis of customer services have gained tremendous ground this is largely due to call centres and businesses realising that service quality is crucial in this co |
| Efficient contact routing essential for Average Handling Time reduction /company/blog/goresponse/?id=577b9c56-e447-40a6-bbd2-2aabf7073797 although the average handling time aht metric may not be quite as much of a priority as it once was now that consumer service quality has taken over it is still an important factor for call centres for |
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