All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Telephone Service Factor
Deriviation(s):TSF
Definition:
The telephone service factor measures how many calls are answered during a given amount of time in seconds. This number can be used to determine goals if compared to the service level a company desires.
ContactCenterWorld - Search Results
Filter By:
Your search for 'Telephone Service Factor' has returned 3 search results
3 Records Found
Your search for 'Telephone Service Factor' has returned 3 search results
3 Records Found
| Service Level /define.aspx?id=32db46d79aa64724a00a60adaeeb5674 also called telephone service factor or tsf the percentage of incoming calls that are answered within a specified threshold x of calls answered in y seconds |
| Telephone Service Factor /define.aspx?id=9037f6c3e67f4c80b0558a045fd48eda the telephone service factor measures how many calls are answered during a given amount of time in seconds this number can be used to determine goals if compared to the service level a company desires |
| Achieve better care by targeting negative emotion /company/blog/goresponse/?id=36c642ab-1fa8-42ad-9e8a-721f8f891d34 over the past few years the depth and analysis of customer services have gained tremendous ground this is largely due to call centres and businesses realising that service quality is crucial in this co |
