ContactCenterWorld - Definition

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Phrase: Business to Business

Deriviation(s):B2B

Definition:

A term used to represent the type of contact that is primarily to/from other businesses.


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is on screen clutter getting in the way of good customer service
/view/contact-center-article/is-on-screen-clutter-getting-in-the-way-of-good-customer-service.aspx
business processes and providing a clearer view of what really matters certainly makes life easier in terms of delivering customer service however just as the advent of electronic communications failed
customerserv awards inaugural scholarship to university of texas at austin business student
/view/contact-center-news/customerserv-awards-inaugural-5000-scholarship-to-university-of-texas-at-austin.aspx
contactcenterworld sugarland tx usa may 22 2019 the inaugural customerserv 5000 scholarship will be awarded to seema kulkarni attending ut austin on wednesday may 29 2019 nick jiwa founder and presiden
blue prism announces cognitivescale and kore ai have joined their technology alliance program
/view/contact-center-news/blue-prism-technology-partners-continue-to-augment-intelligent-automation-by.aspx
to include blockchain ai powered chatbots along with workflow and data synchronization solutions being delivered in a software as a service saas model each month blue prism adds a few key technology pa
Vanessa Faye
/profile.aspx?pid=fbb269d21d204642bccddaa500829a8e
and profit generating customer service teledirect philippines i am part of teledircet business development team and is interested to find about how we can apply for awards or certifications
atento recognized as one of the 25 best multinationals to work for in latin america in 2019
/view/contact-center-news/atento-recognized-as-one-of-the-25-best-multinationals-to-work-for-in-latin.aspx
contactcenterworld bogota colombia may 23 2019 atento s a nyse atto a provider of customer relationship management and business process outsourcing services crm bpo in latin america has been recognized
singlepoint acquires pr exchange group of companies inc
/view/contact-center-news/singlepoint-acquires-pr-exchange-group-of-companies-inc..aspx
contactcenterworld toronto on canada may 23 2019 singlepoint group international inc singlepoint a provider of specialized call center services for north american businesses announced that it has acqui
bright pattern contact center now available on microsoft appsource
/view/contact-center-news/bright-pattern-contact-center-now-available-on-microsoft-appsource.aspx
business solutions bright pattern provides contact center software for innovative midsize and enterprise companies bright pattern integrates with microsoft dynamics 365 to help microsoft customers mana
Head of Customer Operations
/job-app-show-posting.aspx?JobID=a18843c2-683f-4ae3-8bae-9a6a7f0ca735
business is who is currently undergoing substantial change this is a 12 month fixed term contract responsibilities lead the customer operations team 500fte including complaints and customer retentions
Olivia Griner
/profile.aspx?pid=cd260a59b5384008b737b71aaa2e7546
business leadership across marketing sales and customer care to design and deliver a simple more human customer experience across every interaction channel the company 49 500 employees operate on six c
Ali Naimi
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general manager thecall services a world class service provider of differentiated services technologies and business solutions our strong industry expertise allows us to comprehend complex challenges
Charmaine
/profile.aspx?pid=4c1398be2b994352a3cd6def390ee735
in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on achieving a sales ce
new call centre opens in seychelles
/view/contact-center-news/need-to-call-a-lot-of-people-new-call-centre-opens-in-seychelles.aspx
to the financial services agency fsa on the bois de rose avenue maria stevens the owner and director said the centre has been set up to help support companies in regards to their delivery service as we
mitel announces cfo retirement and new executive appointments
/view/contact-center-news/mitel-announces-cfo-retirement-and-new-executive-appointments.aspx
contactcenterworld ottawa on canada may 22 2019 mitel a global provider in business communications announced the retirement of chief financial officer steve spooner whose 16 years of leadership at mite
new customer contact centre will bring more than 200 jobs to kirkcaldy
/view/contact-center-news/new-customer-contact-centre-will-bring-more-than-200-jobs-to-kirkcaldy.aspx
contactcenterworld kirkcaldy scotland may 22 2019 the businessman behind a new customer contact centre in fife has outlined his plans to create more than 200 jobs over the next two years vericall is cu
de bijenkorf selects newvoicemedia to transform its customer experience
/view/contact-center-news/de-bijenkorf-selects-newvoicemedia-to-transform-its-customer-experience.aspx
contactcenterworld amsterdam the netherlands may 21 2019 vonage nyse vg a global business cloud communications provider announced that de bijenkorf has selected its newvoicemedia nvm solution to better
bavarian insurance company awarded for innovative use of service technology
/view/contact-center-news/bavarian-insurance-company-awarded-for-innovative-use-of-service-technology.aspx
contactcenterworld möglingen may 22nd 2019 a bavarian insurance company the versicherungskammer bayern is breaking new ground in customer service together with unymira a business unit of usu a germ
impact of external events on your company and how have you adapted your business
/view/contact-center-executive-interview/impact-of-external-events-on-your-company-and-how-have-you-adapted.aspx
we asked executives what impact have external events had on your company and how have you adapted your business
arvato secures three year contract extension for department for transport transformation
/view/contact-center-news/arvato-secures-three-year-contract-extension-for-department-for-transport.aspx
contactcenterworld london uk may 21 2019 business process outsourcing bpo partner arvato has secured a three year multi agency contract extension from the department for transport dft as their sap impl
Sarah Lubbe
/profile.aspx?pid=f1e7521ebe3e4fa0af6b10eb9ddff9ca
head of marketing in order for you to build and develop your company you need specialised tools to help you achieve your goals at smoke ccs we are passionate about providing our customers with such too
Is Your Community Portal an Intrinsic Part of Your Customer Success Strategy?
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with 88 percent of u s consumers expecting brands and organizations to have an online self service support a community portal can form a key component of your customer success strategy but it h
trivago hotel relations books talkdesk to optimize contact center
/view/contact-center-news/trivago-hotel-relations-books-talkdesk-to-optimize-contact-center.aspx
to establish strong relationships with hoteliers and industry partners around the world trivago hotel relations is focused on selling tech products to accelerate trivago&rsquos direct business and make
line x and 1 888 go answer announce vendor relationship
/view/contact-center-news/line-x-and-1-888-go-answer-announce-vendor-relationship.aspx
to other areas of the automotive aftermarket &mdash like specialty automotive coatings and accessories &mdash as well as the commercial industrial and manufacturing realms the partnership between 1 888
teleperformance groups praxidia knowledge services' partners with callminer
/view/contact-center-news/teleperformance-groups-praxidia-knowledge-services-partners-with-callminer-to.aspx
contactcenterworld london uk may 21 2019 praxidia knowledge services a subsidiary of the teleperformance group announced its joint venture with callminer to launch a customer solution called tp interac
alorica taps colson hillier to be chief marketing officer
/view/contact-center-news/alorica-taps-business-transformation-veteran-colson-hillier-to-be-chief-marketing.aspx
contactcenterworld alorica inc a global provider in customer experience solutions announced the addition of colson hillier to its executive leadership team as chief marketing officer cmo in this role h
Amy Watson
/profile.aspx?pid=d22750b8aa7744e5bc812857da3198c1
rnd design'n'buy design'n'buy amy watson has completed her education in information technology sector and then she has started working in ecommerce web to print research & development segment at design
Erich Sunarta
/profile/erich.sunarta/
to seek assistance from the indonesian government the indonesian banking restructuring agency ibra took over bca in 1998 thanks to its management business sagacity and shrewd decision making full recov
Claims Project Manager – Claims Operations Manager – Project Manager
/job-app-show-posting.aspx?JobID=66371ebd-d23d-4b6d-a40b-27ab1a307f40
to take responsibility for a wider claims assessment function looking at continuous improvement and identifying trends and root cause to improve operational process liaising and managing key stakeholde
only 30 of midsized call centers are confident in ability to meet customer needs
/view/contact-center-research/only-30-of-midsized-call-centers-are-confident-in-ability-to-meet-customer.aspx
contactcenterworld it imperative for companies to continue evolving their customer engagement strategies if they wish to survive in a competitive industry landscape an independent research study conduc
Dragos Grozavu
/profile.aspx?pid=8c5f33a3056347b8bd3ecf183ac2e7a3
cogatech is a system of intelligence that helps enterprises to optimize and automate workforce scheduling cogatech is a system of intelligence that helps enterprises to optimize and automate workforce
rosanna pellegrino of digital defense inc honored as one of crn's 2019 women of the channel
/view/contact-center-news/rosanna-pellegrino-of-digital-defense-inc.-honored-as-one-of-crns-2019-women-of.aspx
contactcenterworld san antonio tx  may 20 2019 digital defense inc a security technology provider announced that crnr a brand of the channel company has named rosanna pellegrino svp sales and busin
atento receives the 2019 socially responsible company distinction in mexico and argentina
/view/contact-center-news/atento-receives-the-2019-socially-responsible-company-distinction-in-mexico-and.aspx
contactcenterworld mexico city mexico may 2019 atento s a nyse atto a provider of customer relationship management and business process outsourcing services crm bpo in latin america was recognized with
aten execs honored with crn's 2019 women of the channel list
/view/contact-center-news/aten-execs-again-honored-with-crns-2019-women-of-the-channel-list.aspx
business unit leader holly garcia and marketing manager morgan hall to its 2019 women of the channel both aten executives were included on the 2018 list and 2019 is holly&rsquos 10th year being recogni
Brain Griffin
/profile/brain.griffin/
digital marketing gofer is the unblemished uber clone script which completely suits for the rising popularity of the on demand platform we have a staunch readymade solution for your business needs so t
7 Easy Ways to Stand Out From the Competition
/company/blog/patlive/?id=85cee3cc-4d1a-42ae-b5f0-0015d8d699d0
standing out from your competition has never been more difficult thanks to the far reaching potential of the internet companies from the opposite side of the globe can now accurately advertise to your
Client Onboarding Subject Matter Expert – AML - KYC
/job-app-show-posting.aspx?JobID=09f54011-bf01-442e-91e8-99c2ce710ba6
to take responsibility for the end to end process looking at continuous improvement and identifying trends and unusual activity liaising and managing key stakeholders where appropriate the client onboa
10 tips for using messaging apps in customer care
/view/contact-center-article/10-tips-for-using-messaging-apps-in-customer-care.aspx
contactcenterworld for customers messaging can be beneficial to engage with your digital and customer engagement strategy so doing it correctly is paramount in a recent survey 67 of people said they ex
John Bertram
/profile.aspx?pid=a0cfd4b92d8242c8a730f66a5588ca1e
director of operations you need a virtual workforce we provide virtual contact center staffing there are key advantages to using a virtual workforce of home based employees to handle many business need
sas selects translations com globallink technology to launch thai website
/view/contact-center-news/sas-selects-translations.coms-globallink-technology-to-launch-thai-website.aspx
contactcenterworld new york ny usa may 2019 &ndash translations com the technology division of transperfect a provider of language and technology solutions for global business announced that it has bee
customer service collective is rapidly expanding their call center in jamaica
/view/contact-center-news/customer-service-collective-is-rapidly-expanding-their-call-center-in-jamaica.aspx
contactcenterworld los angeles ca usa may 2019 the founders of customer service collective csc a customer service company with a support staff based in st george utah are pleased to announce that their
nab decentralises and brings 24 news jobs to tamworth call centre on peel street
/view/contact-center-news/nab-decentralises-and-brings-24-news-jobs-to-tamworth-call-centre-on-peel-street.aspx
contactcenterworld tamworth australia may 2019 national australia bank will open a huge call centre in tamworth for regional and agriculture business the connect centre will bring with it 24 new positi
solastis solutions has released the full version of its crm for general market
/view/contact-center-news/solastis-solutions-has-released-the-full-version-of-its-crm-with-task-management.aspx
to use this system on a fully commercial basis from now on solastis crm system is designed to act as a digital workplace where the subscribers can manage the sales support as well as internal business
bupa touts customer experience in digital transformation
/view/contact-center-news/bupa-touts-customer-experience-in-digital-transformation.aspx
to risk its adoption getting in the way of customer experience according to chief information officer sami yalavac a digital transformation needed to put customer experience at the forefront of everyth
technologyone dials up global saas business with ringcentral cloud solutions
/view/contact-center-news/technologyone-dials-up-global-saas-business-with-ringcentral-cloud-solutions.aspx
to streamline customer engagement and connect its global workforce for increased innovation and productivity the deployment of ringcentral will support the company&rsquos international offices across s
Submit a Tip
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welcome to our submit a tip page we welcome all sorts of tips not just for contact centers but business customer service sales etc please share tips and give as much detail as you like so readers can u
Lessons on CX from the top 3 global brands that you should learn from
/company/blog/livesalesman/?id=ca9e2bcb-7ad3-4c4c-99c9-5060e1fd54ac
business with a brand be it in person or through digital channels and continues at every point of interaction with the brand as well as with the products on sale however controlling communications and
Data is everything in the new era of customer service
/company/blog/teleopti/?id=51c4329e-40ad-4c2a-84f1-79e5fd000a43
in teleopti&rsquos third blog on the subject of change patrik vesterberg explores the value of wfm data to drive effective cx strategies my two previous blogs discussed how resistance to change is the
Contact Center Industry Personal Membership Page
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to see our members directory why should you become a member to learn world class best practices to network with likeminded business professionals all around the world to find out how to improve your bu
Contact Center Suppliers' Directory
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welcome to our industry solutions directory for all your contact center help desk and crm needs we have brought together many of the key industry players so that you can select the products and service
Contact Center Articles
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we are proud to offer the most extensive library of articles and content in our industry our in depth coverage of relevant business topics provide you with support education and information that will h
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marketing to our membership of over 200 000 professionals contactcenterworld com is the place for contact center industry professionals to network and to research and find best practices as a provider

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