ContactCenterWorld - Definition
Phrase: Real-Time Management
Using queue levels to judge staff numbers and manipulate scheduling. This technique can be utilized to maximize profitability and efficiency of the organization.
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|Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 21.04|
contactcenterworldstabio switzerland april 22 2021 loway sa a provider of solutions for call centers based on the asterisk pbx technology is proud to announce the new version of its contact centre mana
|Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 19.10|
management realtime panels historical reporting system supervisor page agent page wallboards quality assessment modules payroll management soft phone and much more queuemetrics 19 10 is a major step fo