ContactCenterWorld - Definition
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Phrase: Real-Time Management
Definition:
Using queue levels to judge staff numbers and manipulate scheduling. This technique can be utilized to maximize profitability and efficiency of the organization.
ContactCenterWorld - Search Results
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Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 19.10 /view/contact-center-news/loway-switzerland-announces-the-release-of-queuemetrics-call-center-suite-version.aspx management realtime panels historical reporting system supervisor page agent page wallboards quality assessment modules payroll management soft phone and much more queuemetrics 19 10 is a major step fo |
Preferred Collection and Management Services, Inc. Initiates Partnership Between REPAY and TCN, Inc. /view/contact-center-news/preferred-collection-and-management-services-inc.-initiates-partnership-of-two.aspx contactcenterworld atlanta and st george ut and tampa fl usa aug 2018 when it comes to creating efficiencies and elevating the customer experience preferred collection and management services inc tampa |
Loway Announces Release of QueueMetrics Call Center Suite Version 18.04 /view/contact-center-news/loway-announces-release-of-queuemetrics-call-center-suite-version-18.04.aspx management process realtime and historical reporting supervisor page agent page and quality assessment release 18 04 introduces new features and it is focused on security data protection and call recor |