ContactCenterWorld - Definition

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Phrase: Real-Time Management

Definition:

Using queue levels to judge staff numbers and manipulate scheduling. This technique can be utilized to maximize profitability and efficiency of the organization.


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Your search for 'Real-Time Management' has returned 5 search results

Rich Cohen
President
Metriseis
United States

3 Records Found
 
preferred collection and management services inc initiates partnership between repay and tcn inc
/view/contact-center-news/preferred-collection-and-management-services-inc.-initiates-partnership-of-two.aspx
contactcenterworld atlanta and st george ut and tampa fl usa aug 2018 when it comes to creating efficiencies and elevating the customer experience preferred collection and management services inc tampa
Loway Announces Release of QueueMetrics Call Center Suite Version 18.04
/view/contact-center-news/loway-announces-release-of-queuemetrics-call-center-suite-version-18.04.aspx
management process realtime and historical reporting supervisor page agent page and quality assessment release 18 04 introduces new features and it is focused on security data protection and call recor
Sennheiser Headsets and Speakerphones Now Compatible with IGEL OS-powered Endpoints
/view/contact-center-news/sennheiser-headsets-and-speakerphones-now-compatible-with-igel-os-powered.aspx
management software and thin clients for the secure enterprise sennheiser and igel now offer their mutual customers full product interoperability and an improved user experience the new partnership ens

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