ContactCenterWorld - Definition
Phrase: Real-Time Management
Using queue levels to judge staff numbers and manipulate scheduling. This technique can be utilized to maximize profitability and efficiency of the organization.
ContactCenterWorld - Search Results
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|Sennheiser Headsets and Speakerphones Now Compatible with IGEL OS-powered Endpoints|
management software and thin clients for the secure enterprise sennheiser and igel now offer their mutual customers full product interoperability and an improved user experience the new partnership ens