ContactCenterWorld - Definition
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Phrase: Auto Available
Definition:
An ACD feature whereby the ACD is programmed to automatically put agents into Available after they finish Talk Time and disconnect calls. If they need to go into After-Call Work, they have to manually put themselves there. See Auto Wrap-up.
ContactCenterWorld - Search Results
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Auto Available /define.aspx?id=aa2fad655b73425fbd0d531580272db5 an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu |
Xdroid Launches New NLP-based Features /view/contact-center-news/press-release-xdroid-launches-new-nlp-based-features.aspx auto summary and topic detection insight adding nlp further enhances voiceanalytics as a solution as it elevates the ai capabilities of the solution the solution can comprehend and analyse the human la |