ContactCenterWorld - Definition

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Phrase: Auto Available

Definition:

An ACD feature whereby the ACD is programmed to automatically put agents into Available after they finish Talk Time and disconnect calls. If they need to go into After-Call Work, they have to manually put themselves there. See Auto Wrap-up.

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Your search for 'Auto Available' has returned 9 search results

Susan Rowley
Customer Services Manager
Auto Trader

United Kingdom

8 Records Found

Auto Available
/define.aspx?id=aa2fad655b73425fbd0d531580272db5
an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu

Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?
/company/blog/contivio/?id=fe4b83e1-4941-4826-aafb-9471f9f12f0f
auto dialer an automatic dialer auto dialer is a piece of technology or software that automatically dials a list of phone numbers so agents don&rsquot have to dial manually depending on the type of dia

5 Reasons Explain Why VoIP is the Future of Nonprofit Communication
/company/blog/voipsupply/?id=7ed0b3f2-3bdb-44ef-89cc-0191bc044b15
available upgrading to a cost effective phone system becomes a must in the long term a hosted voip service can save you money over time from expensive upgrades and pricy analog phone lines also there w

noHold Gives its AI Platform a Voice Through Google Assistant
/view/contact-center-news/nohold-gives-its-ai-platform-a-voice-through-google-assistant.aspx
auto smartwatches and more diego ventura ceo and founder of nohold says voice enabling our platform is an important step in making sure that the virtual assistants built with sicura&trade are a availab

AppTek Announces Media Syncing Platform Amid Advances in ASR Technology
/view/contact-center-news/apptek-announces-media-syncing-platform-amid-advances-in-asr-technology.aspx
contactcenterworld mclean va usa aug 2017 apptek officially announces the launch of its auto sync platform auto sync leverages apptek&rsquos proprietary neural network based automatic speech recognitio

ShoreTel Introduces Global Numbers Service in Four Countries
/view/contact-center-news/shoretel-introduces-global-numbers-service-in-four-countries.aspx
auto attendants ivrs or contact center queues and handled by teams at a central location such as corporate headquarters the service is available to connect cloud customers in the u s canada u k and aus

Good2Go Auto Insurance Company Expands Call Center Hours
/view/contact-center-news/good2go-auto-insurance-company-expands-call-center-hours.aspx
contactcenterworldatlanta ga sept 15 2015 good2go providers in offering minimum coverage auto insurance has just expanded its support center hours to ensure that representatives are available 24 hours

Wanatel Announces its Autodialer
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since a campaign can be set to auto dial and send live calls only to available agents contactcenterworldposted by veronica silva cusi news correspondent source http www itweb co za wanatel africa