Time to upgrade your membership
Take advantage of all the benefits of an executive membership - Click here to upgrade now
ContactCenterWorld - Definition
Phrase: Conditional Routing
The capability of the ACD to route calls based on current conditions. It is based on "if-then" programming statements. For example, "if the number of calls in agent group 1 exceeds 10 and there are at least 2 available agents in group two, then route the calls to group two."
ContactCenterWorld - Search Results
1 Record Found
the capability of the acd to route calls based on current conditions it is based on if then programming statements for example if the number of calls in agent group 1 exceeds 10 and there are at least