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ContactCenterWorld - Definition
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Phrase: Erlang
Definition:
A measurement of telecommunication traffic usage. One Erlang equals 3600 seconds of usage in a one hour period of time.
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Your search for 'Erlang' has returned 10 search results
9 Records Found
Your search for 'Erlang' has returned 10 search results
 | Wisdom WFM WFM Wisdom features High Definition Forecasting. HD WFM methods eliminate all of the distortions inherent to Erlang methods. Schedules are granular & efficient. Web based. Feature rich. Easy to use. |
9 Records Found
| How to Predict the Future using WFM /company/blog/ipscape/?id=f36943ba-63fc-4b70-8522-e57de18f8684 erlang c calculations the information you receive may include incoming calls for a given period average handling time aht service levels maximum occupancy shrinkage and average patience whilst these ba |
| Erlang /define.aspx?id=aaf0863a4d0e451cb31c057202e82b82 a measurement of telecommunication traffic usage one erlang equals 3600 seconds of usage in a one hour period of time |
| Centum Call Seconds /define.aspx?id=3cf01dafc0354df3819c0b42ec42343d 100 call seconds a unit of telephone traffic measurement the first c is the roman numeral for 100 1 hour 1 erlang 60 minutes 36 ccs ccs |
| Erlang Models /define.aspx?id=1010582c0bd141f39c15a34343247387 a set of traffic engineering techniques utilized to determine numbers of facilities required in various telecommunications scenarios developed by danish mathematician a k erlang in early 1900s erlang b |
| How Many Customer Support Agents Do You REALLY Need? /company/blog/selectvoicecom/?id=c0f01ae9-2d8a-4d7e-b227-9679ef347ca5 erlang calculator the answer to the question is the erlang calculator you can take advantage of the free versions or you can also purchase the more sophisticated products with many additional features |
| Paul Kasanda /profile/paul.kasanda/ president wfm wisdom features high definition forecasting hd wfm methods eliminate all of the distortions inherent to erlang methods schedules are granular & efficient web based feature rich easy to us |
| Bad Decision Avoidance /company/blog/genesys/?id=d7e10bfe-ddf9-495f-a69a-a3d3debdfe29 erlang equations better forecasting technologies can develop tighter forecasts and lead to lower variability actively managing the long term plan closely will lead to more consistent service delivery a |
| Marietta Davis /profile/marietta.davis/ vice president sales and marketing wfm wisdom features high definition forecasting hd wfm methods eliminate all of the distortions inherent to erlang methods schedules are granular & efficient web base |
| Managing The Workforce With Technology /view/contact-center-article/managing-the-workforce-with-technology.aspx we use plain excel with an erlang add in michael hendrix program manager netspend united states email is our life blood we don't fuss too much with bureaucracy we don't put calls into a tic |
