ContactCenterWorld - Definition
A measurement of telecommunication traffic usage. One Erlang equals 3600 seconds of usage in a one hour period of time.
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WFM Wisdom features High Definition Forecasting. HD WFM methods eliminate all of the distortions inherent to Erlang methods. Schedules are granular & efficient. Web based. Feature rich. Easy to use.
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a measurement of telecommunication traffic usage one erlang equals 3600 seconds of usage in a one hour period of time
|Centum Call Seconds|
100 call seconds a unit of telephone traffic measurement the first c is the roman numeral for 100 1 hour 1 erlang 60 minutes 36 ccs ccs
a set of traffic engineering techniques utilized to determine numbers of facilities required in various telecommunications scenarios developed by danish mathematician a k erlang in early 1900s erlang b
|How patient are your customers? Erlang A may have the answer|
erlang c has been a wfm firm favorite for decades now there is an alternative rebecca philp at telelopti explains the differences and five advantages of erlang a for many years contact centers have use
|How to Predict the Future using WFM|
erlang c calculations the information you receive may include incoming calls for a given period average handling time aht service levels maximum occupancy shrinkage and average patience whilst these ba
|How Many Customer Support Agents Do You REALLY Need?|
erlang calculator the answer to the question is the erlang calculator you can take advantage of the free versions or you can also purchase the more sophisticated products with many additional features
president wfm wisdom features high definition forecasting hd wfm methods eliminate all of the distortions inherent to erlang methods schedules are granular & efficient web based feature rich easy to us
vice president sales and marketing wfm wisdom features high definition forecasting hd wfm methods eliminate all of the distortions inherent to erlang methods schedules are granular & efficient web base