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Phrase: Erlang

Definition:

A measurement of telecommunication traffic usage. One Erlang equals 3600 seconds of usage in a one hour period of time.

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Dmytro Nasyrov
Founder & CTO
Pharos Production Inc.

United States

Wisdom WFM
WFM Wisdom features High Definition Forecasting. HD WFM methods eliminate all of the distortions inherent to Erlang methods. Schedules are granular & efficient. Web based. Feature rich. Easy to use.

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Top 3 Resource Planning Techniques Within The Contact Centre
/company/blog/businesssystemsuk/?id=226e943a-69cb-48cf-8c31-433f21fb323e
erlang c tables can still work well in helping you schedule if you are a small contact centre however if you&rsquore a contact centre managing multiple different contact and skill types it&rsquos impor

Erlang
/define.aspx?id=aaf0863a4d0e451cb31c057202e82b82
a measurement of telecommunication traffic usage one erlang equals 3600 seconds of usage in a one hour period of time

Centum Call Seconds
/define.aspx?id=3cf01dafc0354df3819c0b42ec42343d
100 call seconds a unit of telephone traffic measurement the first c is the roman numeral for 100 1 hour 1 erlang 60 minutes 36 ccs ccs

Erlang Models
/define.aspx?id=1010582c0bd141f39c15a34343247387
a set of traffic engineering techniques utilized to determine numbers of facilities required in various telecommunications scenarios developed by danish mathematician a k erlang in early 1900s erlang b

How patient are your customers? Erlang A may have the answer
/company/blog/calabrio/?id=3310b756-54d0-4c6e-a528-056ff18075b2
erlang c has been a wfm firm favorite for decades now there is an alternative rebecca philp at telelopti explains the differences and five advantages of erlang a for many years contact centers have use

How to Predict the Future using WFM
/company/blog/ipscape/?id=f36943ba-63fc-4b70-8522-e57de18f8684
erlang c calculations the information you receive may include incoming calls for a given period average handling time aht service levels maximum occupancy shrinkage and average patience whilst these ba

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