ContactCenterWorld - Definition
A measurement of telecommunication traffic usage. One Erlang equals 3600 seconds of usage in a one hour period of time.
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WFM Wisdom features High Definition Forecasting. HD WFM methods eliminate all of the distortions inherent to Erlang methods. Schedules are granular & efficient. Web based. Feature rich. Easy to use.
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a measurement of telecommunication traffic usage one erlang equals 3600 seconds of usage in a one hour period of time
|Centum Call Seconds|
100 call seconds a unit of telephone traffic measurement the first c is the roman numeral for 100 1 hour 1 erlang 60 minutes 36 ccs ccs
a set of traffic engineering techniques utilized to determine numbers of facilities required in various telecommunications scenarios developed by danish mathematician a k erlang in early 1900s erlang b
|Top 3 Resource Planning Techniques Within The Contact Centre|
erlang c tables can still work well in helping you schedule if you are a small contact centre however if you&rsquore a contact centre managing multiple different contact and skill types it&rsquos impor
|How patient are your customers? Erlang A may have the answer|
erlang c has been a wfm firm favorite for decades now there is an alternative rebecca philp at telelopti explains the differences and five advantages of erlang a for many years contact centers have use