ContactCenterWorld - Definition
Phrase: Adherence Monitoring
This is a method of comparing forecasts to real-time data. This information can include staffing. The difference between the forecast and the real-time is important to consider when formulating upcoming forecasts.
ContactCenterWorld - Search Results
Your search for 'Adherence Monitoring' has returned 5 search results
|MD Saidul Islam|
OASIS Net Link Ltd.
4 Records Found
this is a method of comparing forecasts to real time data this information can include staffing the difference between the forecast and the real time is important to consider when formulating upcoming
|Love Excel? Then you’re going to really Love WFM is not for you!|
adherence and optimization of daily agent rituals like breaks and lunches excel spreadsheets are extremely limited in the impact they can have on these crucial challenges   schedule adherence with
|Automating Your Quality Call Center Processing 101|
adherence and trying to cover as many calls as possible to meet sample size goals call center quality is no easy feat automating  operational call center monitoring tasks is a great alternative to
|Monitoring the Performance of Remote Workers|
adherence monitor and special real time alerts for when something out of the ordinary takes place like the a worker disapearing because of a broadband fault martin blacher marketing director qpc united