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ContactCenterWorld - Definition
Phrase: Adherence Monitoring
This is a method of comparing forecasts to real-time data. This information can include staffing. The difference between the forecast and the real-time is important to consider when formulating upcoming forecasts.
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|MD Saidul Islam|
OASIS Net Link Ltd.
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|How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak|
adherence  ensuring agents are performing even when working remotely quality monitoring  continuing to deliver the expected quality of service in order to combat these challenges and remain ope
this is a method of comparing forecasts to real time data this information can include staffing the difference between the forecast and the real time is important to consider when formulating upcoming
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