ContactCenterWorld - Definition
Percentage of time that call agents actually spend handling incoming calls against the available or idle time, which is determined by dividing workload hours by staff hours.
ContactCenterWorld - Search Results
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a percent of logged in time agents spend in active contact handling such as on incoming calls on outbound calls and in wrap up activity
percentage of time that call agents actually spend handling incoming calls against the available or idle time which is determined by dividing workload hours by staff hours percent utilization
|Xperium Announces Integration with Guesty, to Offer Experiential CRM Solutions for Vacation Rental Groups|
occupancy xperium is a gdpr compliant solution and ensures complete data security additionally xperium dashboard and messaging is multilingual speaking on this occasion sachin agrawal co founder xperiu
|5 Ways to Strike the Right Balance: Occupancy and Shrinkage|
occupancy and reduce shrinkage utilising agent time in the contact centre is rather like finding the right kpis focus too heavily on what matters internally and you&rsquoll lose sight of what really ma
|Research Now SSI Resumes Call Center Operations in Davao|
occupancy permit from the philippine economic zone authority peza and the office of building officials obo the new location will initially accommodate approximately 300 telephone interviewers in additi
|Hiring Starts for New Call Center in Lacy Lakeview|
occupancy date it first announced empereon reportedly will put 700 to 900 people to work there some making at least 12 an hour as required by the waco mclennan county economic development corp which ha