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ContactCenterWorld - Definition
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Phrase: Call By Call Routing
Definition:
The process of routing each call to the optimum destination according to real-time conditions.
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Your search for 'Call By Call Routing' has returned 24 search results
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Your search for 'Call By Call Routing' has returned 24 search results
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| Percent Allocation /define.aspx?id=12ec5c0dc79642febf9e2c7dedd3bb86 a contact routing strategy used by multi site call center operations contacts in the network are routed to various sites based on user defined percentages |
| Application Based Routing and Reporting /define.aspx?id=d094bfad906345baa8460183d0798d01 the acd capability to route and track transactions by type of call or application e g sales service etc versus the traditional method of routing and tracking by trunk group and agent group |
| Data Directed Call Routing /define.aspx?id=a280485fbb9e4e8db6a68b7e3f15c514 a capability whereby an acd can automatically process calls based on data provided by a database of information resident in a separate data system |
| Network Inter-flow /define.aspx?id=383e4e36896d452ba7d306c6173b99d5 a technology used in multi site call center environments to create a more efficient distribution of calls between sites through integration of sites using network circuits such as t1 circuits and acd s |
| Call By Call Routing /define.aspx?id=b170a71a89244aa980dec72d0fec5834 the process of routing each call to the optimum destination according to real time conditions |
| NICE inContact /company/nice-incontact.aspx nice incontact cxone is a unified cloud customer experience platform cxone combines omnichannel routing workforce optimization analytics automation and artificial intelligence on an open cloud foundati |
| Jay T /profile/jay.t/ leadsrain offers complete and turnkey call center solution to businesses all across the world while the holistic hosted dialer solutions offered by us is certainly what has made us a brand but our cons |
| The Customer /tips.aspx?id=b8493263bd204d55a39ee61f1b916ce3 think about your customer it all about making the call experience better don't think about the technology lots of technology vendors will tell you how complex and difficult it is and how much time it t |
| Feasibility Of An IP Contact Center /tips.aspx?id=efdeb20cb30e44e9889c289bd912d455 routing features pre routing features take back and transfer capabilities there are a lot of costs that are not in your call center equipment but in your telecom bill many of these costs can be reduced |
| Intelliverse /company/intelliverse.aspx by automating routine tasks such as call routing through customized solutions and consolidated reporting intelliverse provides comprehensive customer insight resulting in better business decisions inte |
| Best VoIP Gateway for Any Enterprise /blog/cheena/?id=f30da095-a62a-4a16-a117-359c3dec3bc6 by means of voip gateway despite fast growing technology development small and even large enterprises prefer using traditional phone lines this is explained by the fact that traditional phone lines pro |
| CallTower Announces Microsoft Teams Key UCaaS Integrations to Fill Missing Feature Gaps /view/contact-center-news/calltower-announces-microsoft-teams-key-ucaas-integrations-to-fill-missing.aspx routing empowers customers with customized integrations that boost productivity and efficiency while saving money we are thrilled to provide a teams solution that empowers customers with additional uca |
| Promero Announces Launch SMS Marketing Services with Artificial Intelligent BOT /view/contact-center-news/promero-announces-launch-of-the-first-sms-marketing-services-with-artificial.aspx call routing to live agents and full service digital marketing services we are extremely pleased to offer sms marketing services it is a truly unique one of a kind marketing and communications platform |
| Pindrop Leverages 128 Technology’s Secure Networking Solution to Accelerate Cloud Capabilities /view/contact-center-news/pindrop-leverages-128-technologys-secure-networking-solution-to-accelerate-cloud.aspx contactcenterworld burlington ma usa dec 3 2019 128 technology a provider in session smart&trade routing announced that pindrop has selected its 128t networking platform to enhance its tap to cloud ser |
| Afiniti Commended for its Vision by Frost & Sullivan /view/contact-center-news/afiniti-commended-for-its-vision-of-using-ai-to-strategically-match-customers.aspx contactcenterworld santa clara ca usa april 2019 based on its recent analysis of the global ai powered customer routing solutions for the contact center market frost & sullivan recognizes afiniti wi |
| Government Estimates Notional Loss of Rs 1,500 Crore from Illegal Call Centre in 2 Years /view/contact-center-news/government-estimates-notional-loss-of-rs-1500-crore-from-illegal-call-centre-in-2.aspx contactcenterworld new delhi india dec 2018 the government estimates that illegal routing of international calls by grey market call centres caused it a notional loss of around rs 1 539 crore in the la |
| Telstra Overlooked Card Failure That Led to Triple Zero Outage /view/contact-center-news/telstra-overlooked-card-failure-that-led-to-triple-zero-outage.aspx call routing a post mortem of the triple zero outage on may 4 which was initially blamed by telstra on a lightning strike shows a far more complex chain of events led to the outage the origins of the i |
| Cisco Partners with Liberty Global to “Transform” its Customer Service Experience /view/contact-center-news/cisco-partners-with-liberty-global-to-transform-its-customer-service-experience.aspx by increasing employee productivity and efficiency and ultimately look to improve its customer satisfaction ratings adoption of the cisco unified contact centre enterprise system will allow liberty glo |
| Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience /view/contact-center-news/mutare-and-parlance-join-forces-to-transform-messaging-and-improve-the-customer.aspx contactcenterworld rolling meadows il usa june 2018 mutare a provider of innovative voicemail replacement solutions announced a key partnership with parlance corporation a provider of adaptive speech c |
| Someshwar Ch /profile/someshwar.ch/ by automating routine tasks such as call routing through customized solutions and consolidated reporting intelliverse provides comprehensive customer insight resulting in better business decisions inte |
| Ed Lateef /profile/ed.lateef/ by automating routine tasks such as call routing through customized solutions and consolidated reporting intelliverse provides comprehensive customer insight resulting in better business decisions inte |
| Dennis Dupont /profile/dennis.dupont/ cto intelemedia offers a new breed of call center services by combining industry leading technology with a platform uniting top performing agents from multiple call center companies the end result is i |
| Pam Saylors /profile/pam.saylors/ application consultant intelemedia offers a new breed of call center services by combining industry leading technology with a platform uniting top performing agents from multiple call center companies |
| LeadsRain /company/leadsrain.aspx leadsrain offers complete and turnkey call center solution to businesses all across the world while the holistic hosted dialer solutions offered by us is certainly what has made us a brand but our cons |
