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StoreContactCenterWorld - Definition
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Phrase: Remote Agent
Definition:
These are individual agents that process calls and provide contact center functions without physically being present in the call center.
ContactCenterWorld - Search Results
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Your search for 'Remote Agent' has returned 66 search results
65 Records Found
Page: 1 | 2
Your search for 'Remote Agent' has returned 66 search results
Videos
Page: 1 | 2
| elisiontec announced remote agent feature to benefit call centers and customer support centers /view/contact-center-news/elisiontec-announced-remote-agent-feature-to-benefit-call-centers-and-customer.aspx remote agent this module can be used with vicidial open source call center solution or dialshree contact center software offered by the elision technolab llp by to its customers as a product this conta |
| Remote Agent /define.aspx?id=b4cc3d97772a436cbc0730da60b65455 these are individual agents that process calls and provide contact center functions without physically being present in the call center |
| Network Inter-flow /define.aspx?id=383e4e36896d452ba7d306c6173b99d5 using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation |
| Home Agent /define.aspx?id=cd00770ef2894b3f935dc3b7048d579a an agent that works from a remote location |
| Andrew Cova /profile.aspx?pid=03bda2d6c62441b390c2c647ed52e9eb remote working modality goes straight to our associates telecommuting gives us the advantage to retain the best talents available and excel in customer service with our talented associates and optimal |
| LiveXchange /company/livexchange.aspx livexchange provides a complete set of tools and technology for companies to add remote contact center agents to their organization our clients manage their own programs but utilize our technology and |
| How Upwork Improved Their Customer Service And Upskilled Their Agents With PlayVox /company/blog/playvox/?id=77048545-972f-46c8-a145-e091a49974ea remote team meant they needed a unique qa management solution playvox proved to be the right fit providing upwork with a comprehensive quality monitoring software designed to engage their agents and tr |
| CafeX and Aceyus Team Up to Accelerate Contact Center Innovation /view/contact-center-news/cafex-and-aceyus-team-up-to-accelerate-contact-center-innovation.aspx agent coaching informed by rich analytics the partnership extends the aceyus reporting platform for omnichannel analytics and reporting to supervisor assist cafex&rsquos real time agent coaching techno |
| Cheryl Myrskog /profile/cheryl.myrskog/ livexchange provides a complete set of tools and technology for companies to add remote contact center agents to their organization our clients manage their own programs but utilize our technology and |
| Virtual Contact Centers Reduce Fixed Costs and Employee Turnover /company/blog/infocision/?id=3110bb41-d32e-4395-932f-4c5cbc11fc88 remote offices and outsourced locations into one virtual contact center communicators simply need a phone an internet connection and a web browser to be effective customer care providers geographically |
| AMC Technology Announces Contact Canvas Is Lightning Ready /view/contact-center-news/amc-technology-announces-contact-canvas-is-lightning-ready-and-available-on-the.aspx contactcenterworld richmond va usa dec 15 2016 amc technology announced that contact canvas an app that increases contact center agent efficiency and improves overall customer service is now lightning |
| Noble Harmony v6 Improves Agent Productivity and Reporting /view/contact-center-news/noble-harmony-v6-improves-agent-productivity-and-reporting.aspx agent productivity and management of contact center services to its web based mobile accessible supervisor interface for remote and mobile contact center management remote and mobile management access |
| Access One Launches its Enhanced Cloud Contact Center Solution /view/contact-center-news/access-one-launches-its-enhanced-cloud-contact-center-solution.aspx remote agents disaster recovery and much more access one enhanced cloud contact center is our most innovative solution said john hoehne coo this new platform will provide our customers the market leadi |
| Five9 Enables NexRep to Scale Volunteer Phone Capacity for Fundraising Telecast /view/contact-center-news/five9-enables-nexrep-to-scale-volunteer-phone-capacity-to-support-stand-up-to.aspx remote at home or on site operating on a platform that allows an agent to be physically located anywhere with an internet connection while still being part of the contact center is the only way to pull |
| Neil Cavanagh /profile.aspx?pid=31ba19eb6a10491694618333cf517137 customer service manager voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management |
| Noble Harmony Named a 2016 Product of the Year /view/contact-center-news/noble-harmony-named-a-2016-product-of-the-year.aspx remote and mobile contact center management with the version 5 1 upgrade including a re designed user interface and enhanced tools for agent and group maintenance manager wallboard and quality assuranc |
| Universal queues are more than technology /company/blog/netcall/?id=0a9a5b4d-42fe-4a38-bf65-ce603960c0f5 remote workers time plans to direct contact to the most appropriate skilled agent or a self service option data gathered from the touchpoint or back end to inform the more rapid resolution of every con |
| Vizolution Launches New Video and Telephony Solution /view/contact-center-news/vizolution-launches-new-video-and-telephony-solution.aspx remote agent who can display key information explain complex information using images and even share documents the combined product is particularly focused on high touch customer advice processes in se |
| What’s the Difference Between a Virtual Receptionist and a Call Center Agent? /company/blog/conversational/?id=230f2ffc-45e8-4257-9dd5-a11744723cbc q what&rsquos the difference between a virtual receptionist and a call center agent a typically a call center agent or call answering service is known solely for taking phone calls and delivering messa |
| Flexible Scheduling, and 3 Other Remote Agent Trends to Watc... /company/blog/furstperson/?id=bb01e4bd-e18b-48b9-b359-82eba6b17e0d remote and brick and mortar agents with a blossoming gig economy that provides workers more flexibility than ever and a landscape with a growing demand for 24 7 service it is evident that com |
| How to Keep Your Remote Agents Connected and Engaged /company/blog/teleopti/?id=d2f32e36-eef8-4356-babd-64534efb9609 last week i had the opportunity to attend michele rowan&rsquos remote working summit for contact centers in dallas tx the summit was filled of companies both large and small looking to learn and share |
| Noble Systems Corporation Announces Noble Harmony v5 /view/contact-center-news/noble-systems-corporation-announces-noble-harmony-v5.aspx remote and mobile contact center management noble harmony version 5 features a re designed user interface and enhanced tools for agent and group maintenance manager wallboard and quality assurance and |
| Don Ramsey /profile/don.ramsey/ regional partner manager voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management |
| The Future of Services: 3 Key Trends in 2016 Contact Center Technology /company/blog/five9/?id=c9dd65a8-0aa4-4c4a-9a65-4f03153f617f agent experience shifts in corporate business roles and the strength of remote service three key industry trends we see evolving from a services&rsquo standpoint in the coming year include 1 2016 is al |
| Turkcell’s Global Bilgi Wins 2 Top Awards in Customer Management from ContactCenterWorld /view/contact-center-news/turkcells-global-bilgi-wins-2-top-awards-in-customer-management-from.aspx remote agent program category developed in house by turkcell global bilgi&rsquos own it teams the audio response system is a product that is built on voice technology the system recognizes about 24 tho |
| Make the customer experience effortless /company/blog/rostrvm/?id=23ddc14e-55fb-45f4-8580-6152d5ac6373 remote workers for example those working from home during adverse weather and ensures continuity for both you and the customer a decent agent desktop that provides staff with a single view of each |
| Why employers must embrace free agency /company/blog/kellyoutsourcingandconsultinggroup/?id=121f2598-403f-4198-b0a2-b38e9791dc47 agent lifestyle&mdashflexibility in work options freedom to choose interesting or rewarding work increased independence and control and entrepreneurial empowerment moreover demographic shifts are creat |
| VoltDelta /company/voltdelta.aspx voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic |
| workforce management tools needed for remote agent success /view/contact-center-article/workforce-management-tools-needed-for-remote-agent-success.aspx there are three primary reasons for remote agents lower contact center costs improved customer service and improved employee satisfaction and retention operating costs associated with remote agents inc |
| the unstructured content conundrum /view/contact-center-article/the-unstructured-content-conundrum.aspx for many years companies have pushed customers away from their office by implementing tools for self service and remote support the strategy succeeded and met the goals of this business model but somet |
| 8x8 Issued New Communications Patent by U.S. Patent and Trademark Office /view/contact-center-news/8x8-issued-new-communications-patent-by-u.s.-patent-and-trademark-office-4.aspx remote management of voip device contact lists the &lsquo488 patent relates to an apparatus for providing voice over ip voip services to and configuring contact lists for a plurality of voip enabled de |
| award winners 2015 interview with slavena summerfield from cez customer services ltd /view/contact-center-executive-interview/award-winners-2015-interview-with-slavena-summerfield-from-cez.aspx remote agent program & best loyalty scheme we felt that we could succeed in these awards how do you feel about being one of the top champions in the region it is great news for our customers and our |
| TREND TO WATCH: The Rise of Work-At-Home Agents /company/blog/sitel/?id=1b98b121-b4b4-4ea5-9c51-67289d40c113 original article by felix serrano svp & gm sitel work@home solutions the rise of the remote call center agent is one of the fastest growing trends in the customer care industry in fact with an antic |
| LiveOps Empowers Agents With LiveOps University 2.0 /view/contact-center-news/liveops-empowers-agents-with-liveops-university-2.0.aspx contactcenterworldredwood city ca usa may 26 2015 liveops a global provider in cloud contact center and customer service solutions is placing the needs of the agent front and center with liveops univer |
| Support.com Launches Nexus SupportCam Remote Video Support Service /view/contact-center-news/support.com-launches-nexus-supportcam-remote-video-support-service.aspx remote video support service available within nexus supportcam addresses a need in technical support allowing the tech support representative to see exactly what a caller is looking at using the camera |
| Kevin Feckoury /profile/kevin.feckoury/ sales director voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound an |
| Avaya Delivers Contact Center as a Service With Google /view/contact-center-news/avaya-delivers-contact-center-as-a-service-for-midmarket-with-google.aspx remote agent strategies customer service representatives will be able to access the customer engagement onavaya agent and supervisor desktops with a google chrome device and communicate through a webrt |
| Nancy Hurley /profile/nancy.hurley/ voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic |
| Direct Interactions Selects inContact /view/contact-center-news/direct-interactions-selects-incontact.aspx contactcenterworldsalt lake city ut us jan 29 2015 incontact nasdaq saas a provider of cloud contact center software and contact center agent optimization tools announces direct interactions will move |
| Lauren Maschio /profile/lauren.maschio/ director of marketing voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inb |
| Google Enters Call Centre Business with Avaya-equipped Chromebooks /view/contact-center-news/google-enters-call-centre-business-with-avaya-equipped-chromebooks.aspx contactcenterworldjan 5 2015 avaya has given google chromebook a significant boost with dedicated software that allows the notebooks to double as secure remote call centre agent terminals the company h |
| Terry Saeger /profile/terry.saeger/ voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic |
| Noble Systems Releases Noble Harmony v4 for Mobile Contact Center Management /view/contact-center-news/noble-harmony-v4-offers-increased-functionality-for-mobile-contact-center.aspx remote and mobile contact center management noble harmony v 4 features enhanced tools for call recording and playback and real time speech analytics just like previous versions harmony v 4 supports mul |
| APAC Customer Services, Inc. Adds Work at Home Positions /view/contact-center-news/apac-customer-services-inc.-adds-150-new-work-at-home-positions.aspx agent apac homecenters&trade and is enabled by apac enterprise wide security learning operations and management tools as a result employees work exclusively as remote agents following their initial on |
| Startel Announces A New External SoftPhone Application /view/contact-center-news/startel-announces-a-new-external-softphone-application.aspx agent interface ai softphone is used for pcs that reside on the local network the new external softphone application uses the resources of the local pc and can be used as a standalone phone emulating a |
| COLA Work-at-Home Staff Uses Interactive Intelligence Software /view/contact-center-news/cola-uses-interactive-intelligence-ip-communications-software-to-support-work-at.aspx remote agent capabilities of interactive intelligence group inc &rsquos nasdaq inin all in one ip communications software suite cic enabled our remote employees to see the precise status of every cowor |
| Jean Turicik /profile/jean.turicik/ voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic |
| Customers Find UK Contact Centres ‘Unnecessarily Stressful’ /view/contact-center-news/customers-find-uk-contact-centres-unnecessarily-stressful.aspx agent and channel more than 60 per cent said they find it frustrating when businesses only offer one or two ways of getting in touch damovo head of client solutions jennie cleal said nobody expects to |
| Gene Schaedel /profile/gene.schaedel/ call center management consultant livexchange provides a complete set of tools and technology for companies to add remote contact center agents to their organization our clients manage their own progra |
| Zultys Announces the Availability of Mobile Communicator 4.0 /view/contact-center-news/zultys-mobile-communicator-4.0-brings-contact-center-and-visual-voice-mail.aspx agent capabilities to the mobile device today&rsquos business communication solutions must meet the needs of a diverse and highly mobile workforce and deliver the same powerful unified communications c |
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