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Phrase: Remote Agent

Definition:

These are individual agents that process calls and provide contact center functions without physically being present in the call center.


ContactCenterWorld - Search Results

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Your search for 'Remote Agent' has returned 42 search results

42 Records Found
 
Home Agent
/define.aspx?id=cd00770ef2894b3f935dc3b7048d579a
an agent that works from a remote location
Remote Agent
/define.aspx?id=b4cc3d97772a436cbc0730da60b65455
these are individual agents that process calls and provide contact center functions without physically being present in the call center
Network Inter-flow
/define.aspx?id=383e4e36896d452ba7d306c6173b99d5
using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation
talkdesk chosen by seo and boostability to power customer service
/view/contact-center-news/talkdesk-chosen-by-seo-and-marketing-powerhouse-boostability-to-power-customer.aspx
agent seats within the next 18 months spread across two contact centers in the u s and multiple globally dispersed remote agents companies must improve the speed and quality of their live customer inte
6 Important Criteria when Selecting a Skype for Business Recorder
/company/blog/numonix/?id=7697565e-6cc5-4a80-b031-c0b6e6fb9e5a
remote agent mobile or federated voice video and chat recording methods &ndash the three methods of data capture for s4b are edge server model media relay and standard packet capture service interopera
ibm services signs agreement with lenovo
/view/contact-center-news/ibm-services-signs-240m-agreement-with-lenovo-to-help-drive-the-future-of-its.aspx
contactcenterworld armonk ny usa oct 2018 ibm nyse ibm announced that it will supply field services and remote call center solutions to enhance the commercial customer experience for lenovo in its nort
Tracy Carter
/profile/tracy.carter/
director business development & marketing livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtu
VoltDelta
/company/voltdelta.aspx
voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic
Bright Pattern Provides Cloud Contact Center Software to Republic Wireless
/view/contact-center-news/bright-pattern-provides-innovative-cloud-contact-center-software-to-republic.aspx
remote agent workforce bright pattern&rsquos flexible call routing capability and easy integration with a zendesk based ticketing platform were at the top of republic wireless&rsquos requirements list
The Relevance of Call Center Services in Today’s Demanding Time
/blog/GrupoNoa/?id=8f46cffc-72f9-4e89-8b20-6cd8f075cdab
remote operation the recent trend of distant calling operations by the call center firm is gaining momentum now once a company outsources its requirement to an experienced telecalling agent then he wil
TeleSpeak is Proud to Introduce its Latest Call Center Software Solution, SimplyCloud!
/view/contact-center-news/telespeak-is-proud-to-introduce-its-latest-call-center-software-solution.aspx
and remote employees this foundation is superb for not only agent management it also delivers a team focused interactive solution we can deliver you a call center in a day contactcenterworld  
Congratulations to our New HR Manager
/view/contact-center-news/congratulations-to-our-new-hr-manager.aspx
contactcenterworld bucharest romania oct 17 2017 starting with mid october global remote services appoints a new hr manager &ndash alina burtea who was among the first employees of grs alina started as
TeleSpeak Introduces New Cloud Contact Center Software Suite
/view/contact-center-news/telespeak-introduces-new-cloud-contact-center-software-suite.aspx
remote employees this foundation is superb for not only agent management it also delivers a team focused advanced interactive solution john golak telespeak coo says we can deliver you a call center in
Elisiontec Announced Remote Agent Feature to Benefit Call Centers and Customer Support Centers
/view/contact-center-news/elisiontec-announced-remote-agent-feature-to-benefit-call-centers-and-customer.aspx
remote agent this module can be used with vicidial open source call center solution or dialshree contact center software offered by the elision technolab llp by to its customers as a product this conta
Andrew Cova
/profile/andrew.cova/
remote working modality goes straight to our associates telecommuting gives us the advantage to retain the best talents available and excel in customer service with our talented associates and optimal
How Upwork Improved Their Customer Service And Upskilled Their Agents With PlayVox
/company/blog/playvox/?id=77048545-972f-46c8-a145-e091a49974ea
remote team meant they needed a unique qa management solution playvox proved to be the right fit providing upwork with a comprehensive quality monitoring software designed to engage their agents and tr
CafeX and Aceyus Team Up to Accelerate Contact Center Innovation
/view/contact-center-news/cafex-and-aceyus-team-up-to-accelerate-contact-center-innovation.aspx
agent coaching informed by rich analytics the partnership extends the aceyus reporting platform for omnichannel analytics and reporting to supervisor assist cafex&rsquos real time agent coaching techno
Cheryl Myrskog
/profile/cheryl.myrskog/
livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en
Virtual Contact Centers Reduce Fixed Costs and Employee Turnover
/company/blog/infocision/?id=3110bb41-d32e-4395-932f-4c5cbc11fc88
remote offices and outsourced locations into one virtual contact center communicators simply need a phone an internet connection and a web browser to be effective customer care providers geographically
AMC Technology Announces Contact Canvas Is Lightning Ready
/view/contact-center-news/amc-technology-announces-contact-canvas-is-lightning-ready-and-available-on-the.aspx
contactcenterworld richmond va usa dec 15 2016 amc technology announced that contact canvas an app that increases contact center agent efficiency and improves overall customer service is now lightning
Noble Harmony v6 Improves Agent Productivity and Reporting
/view/contact-center-news/noble-harmony-v6-improves-agent-productivity-and-reporting.aspx
agent productivity and management of contact center services to its web based mobile accessible supervisor interface for remote and mobile contact center management remote and mobile management access
Access One Launches its Enhanced Cloud Contact Center Solution
/view/contact-center-news/access-one-launches-its-enhanced-cloud-contact-center-solution.aspx
remote agents disaster recovery and much more access one enhanced cloud contact center is our most innovative solution said john hoehne coo this new platform will provide our customers the market leadi
Five9 Enables NexRep to Scale Volunteer Phone Capacity for Fundraising Telecast
/view/contact-center-news/five9-enables-nexrep-to-scale-volunteer-phone-capacity-to-support-stand-up-to.aspx
remote at home or on site operating on a platform that allows an agent to be physically located anywhere with an internet connection while still being part of the contact center is the only way to pull
Neil Cavanagh
/profile.aspx?pid=31ba19eb6a10491694618333cf517137
customer service manager voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management
Noble Harmony Named a 2016 Product of the Year
/view/contact-center-news/noble-harmony-named-a-2016-product-of-the-year.aspx
remote and mobile contact center management with the version 5 1 upgrade including a re designed user interface and enhanced tools for agent and group maintenance manager wallboard and quality assuranc
Anurag Tiwari
/profile/anurag.tiwari/
apoyo services apoyo services is a leading online remote technical support provider across us and canada we provide services like system tune up antivirus support virus and malware removal backup and r
Vizolution Launches New Video and Telephony Solution 
/view/contact-center-news/vizolution-launches-new-video-and-telephony-solution.aspx
remote agent who can display key information explain complex information using images and even share documents the combined product is particularly focused on high touch customer advice processes in se
Noble Systems Corporation Announces Noble Harmony v5
/view/contact-center-news/noble-systems-corporation-announces-noble-harmony-v5.aspx
remote and mobile contact center management noble harmony version 5 features a re designed user interface and enhanced tools for agent and group maintenance manager wallboard and quality assurance and
Don Ramsey
/profile/don.ramsey/
regional partner manager voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management
Turkcell’s Global Bilgi Wins 2 Top Awards in Customer Management from ContactCenterWorld
/view/contact-center-news/turkcells-global-bilgi-wins-2-top-awards-in-customer-management-from.aspx
remote agent program category developed in house by turkcell global bilgi&rsquos own it teams the audio response system is a product that is built on voice technology the system recognizes about 24 tho
Workforce Management Tools Needed for Remote Agent Success
/view/contact-center-article/workforce-management-tools-needed-for-remote-agent-success.aspx
bob webb there are three primary reasons for remote agents lower contact center costs improved customer service and improved employee satisfaction and retention operating costs associated with remote a
The Unstructured Content Conundrum
/view/contact-center-article/the-unstructured-content-conundrum.aspx
frank walheim for many years companies have pushed customers away from their office by implementing tools for self service and remote support the strategy succeeded and met the goals of this business m
8x8 Issued New Communications Patent by U.S. Patent and Trademark Office
/view/contact-center-news/8x8-issued-new-communications-patent-by-u.s.-patent-and-trademark-office-4.aspx
remote management of voip device contact lists the &lsquo488 patent relates to an apparatus for providing voice over ip voip services to and configuring contact lists for a plurality of voip enabled de
Award winners 2015 - Interview With Slavena Summerfield from CEZ Customer services Ltd.
/view/contact-center-executive-interview/award-winners-2015-interview-with-slavena-summerfield-from-cez.aspx
remote agent program & best loyalty scheme we felt that we could succeed in these awards how do you feel about being one of the top champions in the region it is great news for our customers and our
Kevin Feckoury
/profile/kevin.feckoury/
sales director voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound an
Nancy Hurley
/profile/nancy.hurley/
voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic
Lauren Maschio
/profile/lauren.maschio/
director of marketing voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inb
Gene Schaedel
/profile/gene.schaedel/
call center management consultant livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agent
Steve Chirokas
/profile/steve.chirokas/
marketing voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and out
A Blueprint for Successfully Deploying Remote Agents - Part 3
/view/contact-center-article/a-blueprint-for-successfully-deploying-remote-agents-part-3.aspx
note from editor due to the length of this informative article it will be presented as a three part seriesto read part 1 of this series click hereto read part 2 of this series click here maximize agent
Do Home Agents Really Work?
/view/contact-center-article/do-home-agents-really-work.aspx
it has been several years since the initial push for remote agents started and even though the technology has much improved and the advantages are numerous there is still debate among many companies wh
LiveXchange
/company/livexchange.aspx
livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en

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