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ContactCenterWorld - Definition
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Phrase: Remote Agent
Definition:
These are individual agents that process calls and provide contact center functions without physically being present in the call center.
ContactCenterWorld - Search Results
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Your search for 'Remote Agent' has returned 29 search results
February 25, 2021 4:31 PM
24 Records Found
Your search for 'Remote Agent' has returned 29 search results
 | LiveXchange LiveXchange provides Remote Call Center Outsourcing & Workforce Optimization Solutions, designed for the next generation of home based agents. Providers in Virtual Agents since 2003, we offer an ‘end-to end’ Home Agent Model & Workforce Management System proven to reduce overhead/operating costs; and improve scheduling flexibility, productivity and service level KPIs. We Manage or You Manage: Whether you’re looking for a dynamic Outsourcer Vendor/Partner, or the ability to successfully build and manage your own talent pool of Work At Home CSRs, we have the complete suite of tools & technology for you! |
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February 25, 2021 4:31 PM
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| gulf bank embarks on multi year multiexperience transformation journey with avaya /view/contact-center-news/gulf-bank-embarks-on-multi-year-multiexperience-transformation-journey-with-avaya.aspx remote agent licenses this deployment maintained gulf bank&rsquos exceptional service levels without compromising the safety of its staff and set the stage for a wider customer experience transformatio |
| Home Agent /define.aspx?id=cd00770ef2894b3f935dc3b7048d579a an agent that works from a remote location |
| Remote Agent /define.aspx?id=b4cc3d97772a436cbc0730da60b65455 these are individual agents that process calls and provide contact center functions without physically being present in the call center |
| Network Inter-flow /define.aspx?id=383e4e36896d452ba7d306c6173b99d5 using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation |
| touchpoint one empowers modern contact centers with new acuity performance management platform update /view/contact-center-news/touchpoint-one-empowers-modern-contact-centers-with-new-acuity-performance.aspx agent coaching capabilities and seamless integration with microsoft teams zoom cisco webex and other leading meeting solutions vendors the acuity update is available immediately as a free upgrade to cu |
| awards winners celebrate with gold best in north & south america 2020 /view/contact-center-article/awards-winners-celebrate-with-gold-best-in-north-south-america-2020-2.aspx agent support solution massmutual united states for best community spirit world connection united states for best contact center design award igt usa united states for best home remote agent program wo |
| orecx announces remote agent call recording to manage and monitor at home call center reps /view/contact-center-news/orecx-announces-remote-agent-call-recording-to-manage-and-monitor-at-home-call-2.aspx contactcenterworld chicago il usa oct 2020 orecx a provider of audio capture for analytics and machine based learning announced its new oreka ra remote agent call recording software for at home and rem |
| orecx announces remote agent call recording to manage and monitor at home call center representatives /view/contact-center-news/orecx-announces-remote-agent-call-recording-to-manage-and-monitor-at-home-call.aspx contactcenterworld orecx a provider of audio capture for analytics and machine based learning announced its new oreka ra remote agent call recording software for at home and remote working agents in a |
| Remote Agent Recording is Now Imperative /company/blog/orecx/?id=9f80b9c9-02ef-4fa5-98ff-d1d8748c9ae3 remote hardware businesses need an easy way to securely capture store and replay their remote agent interactions when purchasing remote agent recording software there are some important features you wi |
| Terry Rybolt /profile/terry.rybolt/ chief revenue officer livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 |
| Caperio AI Performance Platform Released for North America, Shawn Blevins Joins as Chief Revenue Officer /view/contact-center-news/caperio-ai-performance-platform-released-for-north-america-shawn-blevins-joins-as.aspx contactcenterworld new york ny usa aug 17 2020 bossa nova data solutions released its caperio ai performance platform in north america an enterprise cloud software with a mission of its own increasing |
| UJET and Acqueon to Help Companies Create Modern and Personalized Outbound Campaigns /view/contact-center-news/ujet-and-acqueon-to-help-companies-create-modern-and-hyper-personalized-outbound.aspx agent efficiency and drive meaningful customer experiences at scale this integration provides businesses with the tools they need to increase customer engagement loyalty and ultimately higher sales con |
| CT Suite Delivers Faster Service With Avaya OneCloud™ CPaaS Solutions /view/contact-center-news/ct-suite-delivers-faster-service-to-mobile-customers-during-peak-capacity-with.aspx agent desktop using avaya onecloud cpaas to help deliver proactive messaging for mobile callers many of ctintegrations customers had to quickly pivot to support an entirely remote workforce at the star |
| Contact Center AI Company Observe.AI Announces Rich Wang as VP of Customer Success /view/contact-center-news/contact-center-ai-company-observe.ai-announces-rich-wang-as-vp-of-customer-success.aspx contactcenterworld san francisco ca usa aug 3 2020 observe ai a provider in ai powered agent enablement software to enhance voice customer experiences has experienced rapid growth in response to the gr |
| Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience /view/contact-center-news/zuper-and-zendesk-collaborate-to-help-organizations-transform-customer-service.aspx agent to directly schedule dispatch and allocate the ticket to a mobile workforce to improve productivity efficiency and offer the best experience to the customers zuper for zendesk is a great solution |
| CoreDial Introduces Workforce Management Module for CoreNexa Contact Center /view/contact-center-news/coredial-introduces-workforce-management-module-for-corenexa-contact-center.aspx remote contact center employees said alan rihm coredial chief executive officer corenexa wfm is designed to give managers full visibility across agents activity and historical data enabling them to foc |
| WAHA Solution and Benefits of it /blog/cheena/?id=9502bbd3-0ed4-4ce1-9b85-08ae8cec0184 waha solution refers to work at home agent solution aria customers have long taken advantages of our contact center solution and remote agent solutions many are reaching out for advice |
| Verint Launches New Program to Help Organizations Increase Workforce Productivity While Working from Home /view/contact-center-news/verint-launches-new-program-to-help-organizations-increase-workforce-productivity.aspx remote agent environments that require accurate data insights and better visibility into compliance and application usage with application analysis managers across departments can easily identify anoma |
| How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak /company/blog/businesssystemsuk/?id=752becc8-8887-42d2-86c8-6afba49010a2 agent on their contact channel of choice re optimising workforce schedules adapting to changing workforce availability as these are likely to be affected due to illness technology mishaps or unexp |
| Anurag Tiwari /profile/anurag.tiwari/ apoyo services apoyo services is a leading online remote technical support provider across us and canada we provide services like system tune up antivirus support virus and malware removal backup and r |
| Talkdesk Chosen by SEO and Boostability to Power Customer Service /view/contact-center-news/talkdesk-chosen-by-seo-and-marketing-powerhouse-boostability-to-power-customer.aspx agent seats within the next 18 months spread across two contact centers in the u s and multiple globally dispersed remote agents companies must improve the speed and quality of their live customer inte |
| 6 Important Criteria when Selecting a Skype for Business Recorder /company/blog/numonix/?id=7697565e-6cc5-4a80-b031-c0b6e6fb9e5a remote agent mobile or federated voice video and chat recording methods &ndash the three methods of data capture for s4b are edge server model media relay and standard packet capture service interopera |
| Cheryl Myrskog /profile/cheryl.myrskog/ livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en |
| Workforce Management Tools Needed for Remote Agent Success /view/contact-center-article/workforce-management-tools-needed-for-remote-agent-success.aspx bob webb there are three primary reasons for remote agents lower contact center costs improved customer service and improved employee satisfaction and retention operating costs associated with remote a |
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March 2, 2021 9:35 AM EST