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Phrase: Remote Agent
Definition:
These are individual agents that process calls and provide contact center functions without physically being present in the call center.
ContactCenterWorld - Search Results
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Home Agent /define.aspx?id=cd00770ef2894b3f935dc3b7048d579a an agent that works from a remote location |
Network Inter-flow /define.aspx?id=383e4e36896d452ba7d306c6173b99d5 using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation |
Remote Agent /define.aspx?id=b4cc3d97772a436cbc0730da60b65455 these are individual agents that process calls and provide contact center functions without physically being present in the call center |
cyber acoustics announces new headset that completely eliminates background noise in call centers /view/contact-center-news/cyber-acoustics-announces-new-headset-that-completely-eliminates-background-noise.aspx remote locations where roosters roam free and crow loudly the ac 304 blocks everything for customers on the other end of the line this means no more i couldn&rsquot hear you can you please repeat that |
hammer launches hammer edge to extend agent experience management /view/contact-center-news/hammer-launches-hammer-edge-to-extend-agent-experience-management-to-remote.aspx remote and hybrid workforces with total visibility into their endpoint network application and system health &ndash across the entire agent population hammer edge offers automated measurement reports b |
LiveXchange /company/livexchange.aspx livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en |
Terry Rybolt /profile/terry.rybolt/ chief revenue officer livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 |
Keyur Patel /profile/keyur.patel/ cto and cofounder at blitzz co blitzz helps contact center agents elevate customer calls to app free video this means an agent can see the customer or the customer equipment by adding them to a video c |
Blitzz /company/blitzz.aspx blitzz helps contact center agents elevate customer calls to app free video this means an agent can see the customer or the customer equipment by adding them to a video call in seconds the customer doe |
Global Research Reveals 3 Ways to Make UK Agents More Impactful /view/contact-center-article/global-research-reveals-3-ways-to-make-uk-agents-more-impactful.aspx ross daniels hybrid working and artificial intelligence ai are revolutionising the role of the agent worldwide but uk contact centres believe it takes more than technical training to build a highly eff |
New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate /view/contact-center-research/new-calabrio-research-ai-will-impact-customer-service-agents-but-not-how-we.aspx contactcenterworld  calabrio a workforce performance company has released its annual analysis of the contact centre market the state of the contact centre 2023 activating the agent of the future th |
Teleperformance Awarded Best Remote Customer Care Agent Program Across Americas, Europe, Middle East, Africa, and Asia /view/contact-center-news/teleperformance-awarded-best-remote-customer-care-agent-program-across-americas.aspx contactcenterworld new york aug 3 2023 teleperformance a global provider in digital business services announced it was honored as the best remote agent customer care program in the americas europe the |
UJET Introduces New Contact Center Mobile App for Agents and Employees On-the-Go /view/contact-center-news/ujet-introduces-new-contact-center-mobile-app-for-agents-and-employees-on-the-go.aspx contactcenterworldsan francisco ca usa june 21 2023 ujet inc a contact center platform announced the availability of its agent mobile app the app empowers agents employees and experts who are remote in |
Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration /view/contact-center-news/content-guru-extends-storms-sentiment-analysis-capabilities-through-jabra-engage.aspx agent experiences the addition of jabra engage ai further extends storm&rsquos existing sentiment analysis capabilities and supports agents both working remotely and in physical contact centers underst |
Deloitte Digital Announces its Release of the "2023 Global Contact Center Survey," /view/contact-center-research/deloitte-digital-announces-its-release-of-the-2023-global-contact-center.aspx remote work advances in artificial intelligence ai and predictive analytics continue to expand the horizons of possibility for intelligent automation self service agent enablement and more today pressu |
UJET and Google Cloud Launch Intelligent Workforce Management for Employee and Customer Experience /view/contact-center-news/ujet-and-google-cloud-launch-intelligent-workforce-management-to-power-future-of.aspx remote contact center agent performance satisfaction and the overall customer experience the challenges of the post pandemic workplace have disproportionately affected the customer service workforce an |
Leaders and Staff Share Insights on CU Contact Center Operations /company/blog/strategiccontact/?id=1e7b6bf9-76ed-408b-8d87-41e238e35a39 agent location and work from home specifically and learned some interesting things hybrid a mix of onsite and remote agents is the predominant model today 70 and will be in the future 76 roughly one fi |
70% Of Industry Professionals Believe Immersive CX Will Become A Mainstream Support Channel By 2028 /view/contact-center-news/research-70-of-industry-professionals-believe-immersive-cx-will-become-a.aspx agent recruitment 63 and attrition 47 will be amongst the top challenges cx providers will be working hard to provide the best environment for agents to thrive in the workstyle will likely continue to |
Daniel Akre /profile/daniel.akre/ vice president global business development livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virt |
Startek Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement /view/contact-center-news/startek-expands-product-platform-to-enhance-employee-experience-for-stronger.aspx contactcenterworlddenver co usa july 2022 startek nyse srt a global customer experience cx solutions provider announced the launch of startek agent ai a modular platform combining three ai powered solu |
Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities /view/contact-center-news/intradiem-expands-integrations-library-to-include-cloud-chat-and-ccaas.aspx agent engagement and end customer experiences the availability of cloud based systems helped countless organizations maintain remote customer service operations during the pandemic said jennifer lee ch |
Headsets.com Leverages Vonage Integrated Unified Communications and Contact Center to Deliver Seamless Agent Experience /view/contact-center-news/headsets.com-leverages-vonage-integrated-unified-communications-and-contact.aspx agent experience and peerless customer service the team behind headsets com has been america headsets specialists for 25 years providing over 1 5 million businesses with high quality ergonomic wired or |
Hodusoft Introduces Outbound Call Center Software with Remote Dialing /view/contact-center-news/hodusoft-introduces-outbound-call-center-software-with-remote-dialing.aspx contactcenterworlddenver co usa feb 3 2022 india headquartered unified communications software maker hodusoft announced remote call dialing features in its outbound call center software hoducc followin |
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence /view/contact-center-news/calabrio-releases-new-performance-coaching-to-facilitate-agent-success-and.aspx contactcenterworld minneapolis 1 february 2022 calabrio a customer experience intelligence company announced its new coaching solution for agent performance management calabrio performance coaching the |
LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Center /view/contact-center-news/livevox-announces-workforce-management-solution-to-address-todays-biggest.aspx remote work due to the pandemic running a contact center efficiently while keeping customers and agents happy presents many challenges livevox&rsquos new wfm offering &ndash including the new livevox w |
Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics /view/contact-center-news/cyara-unveils-real-time-voice-quality-monitoring-and-diagnostics-that-assures.aspx contactcenterworldredwood city ca usa oct 2021 cyara provider of an automated cx assurance platform announced the release of livevq a solution for contact centers with at home and remote agents that as |
Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics /view/contact-center-news/cyara-unveils-real-time-voice-quality-monitoring-and-diagnostics.aspx contactcenterworldcyara provider of an automated cx assurance platform announced the release of livevq a solution for contact centers with at home and remote agents that assures quality cx through real |
Avoira and Noetica Win National Innovation Award /view/contact-center-news/avoira-and-noetica-win-national-innovation-award.aspx contactcenterworld technology solution provider avoira has been named winner of the 2021 uk national innovation awards remote employee productive & performance category the bury headquartered compan |
Nearly Three-Quarters of Contact Centers that Moved to the Cloud Did So During the Pandemic /view/contact-center-research/nearly-three-quarters-of-contact-centers-that-moved-to-the-cloud-did-so.aspx remote workforce sharing critical information across teams more easily and collaborating and managing agent productivity the survey of 273 contact center leaders digs into the cloud&rsquos full potenti |
Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic, Here's What They're Expecting Next /view/contact-center-research/three-quarters-of-contact-centers-that-moved-to-the-cloud-did-so-during-the.aspx remote workforce sharing critical information across teams more easily and collaborating and managing agent productivity the survey of 273 contact center leaders digs into the cloud&rsquos full potenti |
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future /view/contact-center-news/observe.ai-announces-new-ai-powered-agent-performance-coaching-suite-to-drive.aspx contactcenterworldsan francisco ca usa march 2 2021 observe ai a provider in contact center ai unveiled its new ai powered agent performance & coaching product line that empowers cx leaders to make |
Ameyo Mobile Call Centre Solutions Enhances Spice Money’s Contact Center Agent Performance /view/contact-center-news/ameyo-mobile-call-centre-solutions-enhances-spice-moneys-contact-center-agent.aspx remote environment amidst the covid 19 pandemic and the ensuing nationwide lockdown spice money faced challenges on its customer experience front while they shifted most of their customer queries to em |
Brian Pritchard /profile/brian.pritchard/ livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en |
Workforce Management Tools Needed for Remote Agent Success /view/contact-center-article/workforce-management-tools-needed-for-remote-agent-success.aspx bob webb there are three primary reasons for remote agents lower contact center costs improved customer service and improved employee satisfaction and retention operating costs associated with remote a |