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ContactCenterWorld - Definition
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Phrase: Remote Agent
Definition:
These are individual agents that process calls and provide contact center functions without physically being present in the call center.
ContactCenterWorld - Search Results
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Your search for 'Remote Agent' has returned 44 search results
44 Records Found
Your search for 'Remote Agent' has returned 44 search results
44 Records Found
| Remote Agent /define.aspx?id=b4cc3d97772a436cbc0730da60b65455 these are individual agents that process calls and provide contact center functions without physically being present in the call center |
| Home Agent /define.aspx?id=cd00770ef2894b3f935dc3b7048d579a an agent that works from a remote location |
| Network Inter-flow /define.aspx?id=383e4e36896d452ba7d306c6173b99d5 using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation |
| Tracy Carter /profile.aspx?pid=33f6bfb164c34704b619247ee53e5626 livexchange provides a complete set of tools and technology for companies to add remote contact center agents to their organization our clients manage their own programs but utilize our technology and |
| bright pattern provides cloud contact center software to republic wireless /view/contact-center-news/bright-pattern-provides-innovative-cloud-contact-center-software-to-republic.aspx remote agent workforce bright pattern&rsquos flexible call routing capability and easy integration with a zendesk based ticketing platform were at the top of republic wireless&rsquos requirements list |
| The Relevance of Call Center Services in Today’s Demanding Time /blog/GrupoNoa/?id=8f46cffc-72f9-4e89-8b20-6cd8f075cdab remote operation the recent trend of distant calling operations by the call center firm is gaining momentum now once a company outsources its requirement to an experienced telecalling agent then he wil |
| TeleSpeak is Proud to Introduce its Latest Call Center Software Solution, SimplyCloud! /view/contact-center-news/telespeak-is-proud-to-introduce-its-latest-call-center-software-solution.aspx and remote employees this foundation is superb for not only agent management it also delivers a team focused interactive solution we can deliver you a call center in a day contactcenterworld |
| Telefonix Voice & Data /company/telefonix-voice--data.aspx remote agent solutions reporting solutions screen capture self service sip trunking speech technology staff engagement telecoms teleconferencing video conferencing video contact center virtual contact |
| Congratulations to our New HR Manager /view/contact-center-news/congratulations-to-our-new-hr-manager.aspx contactcenterworld bucharest romania oct 17 2017 starting with mid october global remote services appoints a new hr manager &ndash alina burtea who was among the first employees of grs alina started as |
| TeleSpeak Introduces New Cloud Contact Center Software Suite /view/contact-center-news/telespeak-introduces-new-cloud-contact-center-software-suite.aspx remote employees this foundation is superb for not only agent management it also delivers a team focused advanced interactive solution john golak telespeak coo says we can deliver you a call center in |
| Elisiontec Announced Remote Agent Feature to Benefit Call Centers and Customer Support Centers /view/contact-center-news/elisiontec-announced-remote-agent-feature-to-benefit-call-centers-and-customer.aspx remote agent this module can be used with vicidial open source call center solution or dialshree contact center software offered by the elision technolab llp by to its customers as a product this conta |
| Andrew Cova /profile/andrew.cova/ remote working modality goes straight to our associates telecommuting gives us the advantage to retain the best talents available and excel in customer service with our talented associates and optimal |
| LiveXchange /company/livexchange.aspx livexchange provides a complete set of tools and technology for companies to add remote contact center agents to their organization our clients manage their own programs but utilize our technology and |
| How Upwork Improved Their Customer Service And Upskilled Their Agents With PlayVox /company/blog/playvox/?id=77048545-972f-46c8-a145-e091a49974ea remote team meant they needed a unique qa management solution playvox proved to be the right fit providing upwork with a comprehensive quality monitoring software designed to engage their agents and tr |
| CafeX and Aceyus Team Up to Accelerate Contact Center Innovation /view/contact-center-news/cafex-and-aceyus-team-up-to-accelerate-contact-center-innovation.aspx agent coaching informed by rich analytics the partnership extends the aceyus reporting platform for omnichannel analytics and reporting to supervisor assist cafex&rsquos real time agent coaching techno |
| Cheryl Myrskog /profile/cheryl.myrskog/ livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en |
| Virtual Contact Centers Reduce Fixed Costs and Employee Turnover /company/blog/infocision/?id=3110bb41-d32e-4395-932f-4c5cbc11fc88 remote offices and outsourced locations into one virtual contact center communicators simply need a phone an internet connection and a web browser to be effective customer care providers geographically |
| AMC Technology Announces Contact Canvas Is Lightning Ready /view/contact-center-news/amc-technology-announces-contact-canvas-is-lightning-ready-and-available-on-the.aspx contactcenterworld richmond va usa dec 15 2016 amc technology announced that contact canvas an app that increases contact center agent efficiency and improves overall customer service is now lightning |
| Noble Harmony v6 Improves Agent Productivity and Reporting /view/contact-center-news/noble-harmony-v6-improves-agent-productivity-and-reporting.aspx agent productivity and management of contact center services to its web based mobile accessible supervisor interface for remote and mobile contact center management remote and mobile management access |
| Access One Launches its Enhanced Cloud Contact Center Solution /view/contact-center-news/access-one-launches-its-enhanced-cloud-contact-center-solution.aspx remote agents disaster recovery and much more access one enhanced cloud contact center is our most innovative solution said john hoehne coo this new platform will provide our customers the market leadi |
| Five9 Enables NexRep to Scale Volunteer Phone Capacity for Fundraising Telecast /view/contact-center-news/five9-enables-nexrep-to-scale-volunteer-phone-capacity-to-support-stand-up-to.aspx remote at home or on site operating on a platform that allows an agent to be physically located anywhere with an internet connection while still being part of the contact center is the only way to pull |
| Neil Cavanagh /profile.aspx?pid=31ba19eb6a10491694618333cf517137 customer service manager voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management |
| Noble Harmony Named a 2016 Product of the Year /view/contact-center-news/noble-harmony-named-a-2016-product-of-the-year.aspx remote and mobile contact center management with the version 5 1 upgrade including a re designed user interface and enhanced tools for agent and group maintenance manager wallboard and quality assuranc |
| Anurag Tiwari /profile/anurag.tiwari/ apoyo services apoyo services is a leading online remote technical support provider across us and canada we provide services like system tune up antivirus support virus and malware removal backup and r |
| Vizolution Launches New Video and Telephony Solution /view/contact-center-news/vizolution-launches-new-video-and-telephony-solution.aspx remote agent who can display key information explain complex information using images and even share documents the combined product is particularly focused on high touch customer advice processes in se |
| Noble Systems Corporation Announces Noble Harmony v5 /view/contact-center-news/noble-systems-corporation-announces-noble-harmony-v5.aspx remote and mobile contact center management noble harmony version 5 features a re designed user interface and enhanced tools for agent and group maintenance manager wallboard and quality assurance and |
| Don Ramsey /profile/don.ramsey/ regional partner manager voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management |
| Turkcell’s Global Bilgi Wins 2 Top Awards in Customer Management from ContactCenterWorld /view/contact-center-news/turkcells-global-bilgi-wins-2-top-awards-in-customer-management-from.aspx remote agent program category developed in house by turkcell global bilgi&rsquos own it teams the audio response system is a product that is built on voice technology the system recognizes about 24 tho |
| VoltDelta /company/voltdelta.aspx voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic |
| Workforce Management Tools Needed for Remote Agent Success /view/contact-center-article/workforce-management-tools-needed-for-remote-agent-success.aspx bob webb there are three primary reasons for remote agents lower contact center costs improved customer service and improved employee satisfaction and retention operating costs associated with remote a |
| The Unstructured Content Conundrum /view/contact-center-article/the-unstructured-content-conundrum.aspx frank walheim for many years companies have pushed customers away from their office by implementing tools for self service and remote support the strategy succeeded and met the goals of this business m |
| 8x8 Issued New Communications Patent by U.S. Patent and Trademark Office /view/contact-center-news/8x8-issued-new-communications-patent-by-u.s.-patent-and-trademark-office-4.aspx remote management of voip device contact lists the &lsquo488 patent relates to an apparatus for providing voice over ip voip services to and configuring contact lists for a plurality of voip enabled de |
| Award winners 2015 - Interview With Slavena Summerfield from CEZ Customer services Ltd. /view/contact-center-executive-interview/award-winners-2015-interview-with-slavena-summerfield-from-cez.aspx remote agent program & best loyalty scheme we felt that we could succeed in these awards how do you feel about being one of the top champions in the region it is great news for our customers and our |
| LiveOps Empowers Agents With LiveOps University 2.0 /view/contact-center-news/liveops-empowers-agents-with-liveops-university-2.0.aspx contactcenterworldredwood city ca usa may 26 2015 liveops a global provider in cloud contact center and customer service solutions is placing the needs of the agent front and center with liveops univer |
| Support.com Launches Nexus SupportCam Remote Video Support Service /view/contact-center-news/support.com-launches-nexus-supportcam-remote-video-support-service.aspx remote video support service available within nexus supportcam addresses a need in technical support allowing the tech support representative to see exactly what a caller is looking at using the camera |
| Kevin Feckoury /profile/kevin.feckoury/ sales director voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound an |
| Avaya Delivers Contact Center as a Service With Google /view/contact-center-news/avaya-delivers-contact-center-as-a-service-for-midmarket-with-google.aspx remote agent strategies customer service representatives will be able to access the customer engagement onavaya agent and supervisor desktops with a google chrome device and communicate through a webrt |
| Nancy Hurley /profile/nancy.hurley/ voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic |
| Lauren Maschio /profile/lauren.maschio/ director of marketing voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inb |
| Gene Schaedel /profile/gene.schaedel/ call center management consultant livexchange provides a complete set of tools and technology for companies to add remote contact center agents to their organization our clients manage their own progra |
| Steve Chirokas /profile/steve.chirokas/ marketing voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and out |
| Gillian Bell /profile/gillian.bell/ remote agent model for hilton&rsquos european operations resulting in 100 agents deployed across scotland prior to hilton gillian spent 12 years in financial services where she launched the first outso |
| A Blueprint for Successfully Deploying Remote Agents - Part 3 /view/contact-center-article/a-blueprint-for-successfully-deploying-remote-agents-part-3.aspx note from editor due to the length of this informative article it will be presented as a three part seriesto read part 1 of this series click hereto read part 2 of this series click here maximize agent |
| Do Home Agents Really Work? /view/contact-center-article/do-home-agents-really-work.aspx it has been several years since the initial push for remote agents started and even though the technology has much improved and the advantages are numerous there is still debate among many companies wh |
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