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StoreContactCenterWorld - Definition
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Phrase: Remote Agent
Definition:
These are individual agents that process calls and provide contact center functions without physically being present in the call center.
ContactCenterWorld - Search Results
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Your search for 'Remote Agent' has returned 44 search results
February 25, 2021 4:31 PM
39 Records Found
Your search for 'Remote Agent' has returned 44 search results
 | LiveXchange LiveXchange provides Remote Call Center Outsourcing & Workforce Optimization Solutions, designed for the next generation of home based agents. Providers in Virtual Agents since 2003, we offer an ‘end-to end’ Home Agent Model & Workforce Management System proven to reduce overhead/operating costs; and improve scheduling flexibility, productivity and service level KPIs. We Manage or You Manage: Whether you’re looking for a dynamic Outsourcer Vendor/Partner, or the ability to successfully build and manage your own talent pool of Work At Home CSRs, we have the complete suite of tools & technology for you! |
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February 25, 2021 4:31 PM
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| consilium introduces quality monitoring and whisper coaching with unirsm 9 0 and uniqm for contact centers /view/contact-center-news/consilium-introduces-next-gen-quality-monitoring-and-whisper-coaching-with-unirsm.aspx agent to customer conversations and the addition of uniqm&trade recording and quality monitoring to its product portfolio demand for the new product releases has been driven by home based contact cente |
| Tips to Reduce Turnover at Your Call Center /blog.aspx?uid=1c865c70f722469b904594af25c41fc2&id=7cde3334-bf41-4296-98bd-9f0df9c64e51 remote location as you begin hiring new agents consider things like cultural fit applicant skills personality team oriented attitude and communication skills make sure you define your agent job roles c |
| Network Inter-flow /define.aspx?id=383e4e36896d452ba7d306c6173b99d5 using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation |
| Remote Agent /define.aspx?id=b4cc3d97772a436cbc0730da60b65455 these are individual agents that process calls and provide contact center functions without physically being present in the call center |
| Home Agent /define.aspx?id=cd00770ef2894b3f935dc3b7048d579a an agent that works from a remote location |
| The Mild Chaos of Remote QA /company/blog/voxjar/?id=789fb04e-2092-4236-aa06-673bb54cfa9f with several months of practice under your belt you&rsquove probably experienced the snafus goofy internet connections and virtual headaches that come with a remote qa and coaching program setting up a |
| avoira and noetica win national innovation award /view/contact-center-news/avoira-and-noetica-win-national-innovation-award.aspx contactcenterworld technology solution provider avoira has been named winner of the 2021 uk national innovation awards remote employee productive & performance category the bury headquartered compan |
| Essential Ways to Manage Your Remote Call Center Staff /company/blog/asiatelecom/?id=87846f3d-b351-4aa9-8261-c97089606f28 the remote work trend has officially kicked in and has become a popular choice for different industries today including the outsourcing and call center industry thanks to technology and cloud connectiv |
| Nearly Three-Quarters of Contact Centers that Moved to the Cloud Did So During the Pandemic /view/contact-center-research/nearly-three-quarters-of-contact-centers-that-moved-to-the-cloud-did-so.aspx remote workforce sharing critical information across teams more easily and collaborating and managing agent productivity the survey of 273 contact center leaders digs into the cloud&rsquos full potenti |
| Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic, Here's What They're Expecting Next /view/contact-center-research/three-quarters-of-contact-centers-that-moved-to-the-cloud-did-so-during-the.aspx remote workforce sharing critical information across teams more easily and collaborating and managing agent productivity the survey of 273 contact center leaders digs into the cloud&rsquos full potenti |
| Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future /view/contact-center-news/observe.ai-announces-new-ai-powered-agent-performance-coaching-suite-to-drive.aspx contactcenterworldsan francisco ca usa march 2 2021 observe ai a provider in contact center ai unveiled its new ai powered agent performance & coaching product line that empowers cx leaders to make |
| Ameyo Mobile Call Centre Solutions Enhances Spice Money’s Contact Center Agent Performance /view/contact-center-news/ameyo-mobile-call-centre-solutions-enhances-spice-moneys-contact-center-agent.aspx remote environment amidst the covid 19 pandemic and the ensuing nationwide lockdown spice money faced challenges on its customer experience front while they shifted most of their customer queries to em |
| Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience /view/contact-center-news/five9-releases-new-workforce-optimization-integrations-and-enhanced-user.aspx agent and supervisor user experience and provide supervisors with the tools they need to motivate and engage agents wherever they work as well as get vital reporting and analytics that can help them en |
| Gulf Bank Embarks On Multi-Year Multiexperience Transformation Journey With Avaya /view/contact-center-news/gulf-bank-embarks-on-multi-year-multiexperience-transformation-journey-with-avaya.aspx remote agent licenses this deployment maintained gulf bank&rsquos exceptional service levels without compromising the safety of its staff and set the stage for a wider customer experience transformatio |
| TouchPoint One Empowers Modern Contact Centers with New Acuity Performance Management Platform Update /view/contact-center-news/touchpoint-one-empowers-modern-contact-centers-with-new-acuity-performance.aspx agent coaching capabilities and seamless integration with microsoft teams zoom cisco webex and other leading meeting solutions vendors the acuity update is available immediately as a free upgrade to cu |
| OrecX Announces Remote Agent Call Recording to Manage and Monitor At-Home Call Center Reps /view/contact-center-news/orecx-announces-remote-agent-call-recording-to-manage-and-monitor-at-home-call-2.aspx contactcenterworld chicago il usa oct 2020 orecx a provider of audio capture for analytics and machine based learning announced its new oreka ra remote agent call recording software for at home and rem |
| OrecX Announces Remote Agent Call Recording to Manage and Monitor At-Home Call Center Representatives /view/contact-center-news/orecx-announces-remote-agent-call-recording-to-manage-and-monitor-at-home-call.aspx contactcenterworld orecx a provider of audio capture for analytics and machine based learning announced its new oreka ra remote agent call recording software for at home and remote working agents in a |
| Remote Agent Recording is Now Imperative /company/blog/orecx/?id=9f80b9c9-02ef-4fa5-98ff-d1d8748c9ae3 remote hardware businesses need an easy way to securely capture store and replay their remote agent interactions when purchasing remote agent recording software there are some important features you wi |
| Terry Rybolt /profile/terry.rybolt/ chief revenue officer livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 |
| Caperio AI Performance Platform Released for North America, Shawn Blevins Joins as Chief Revenue Officer /view/contact-center-news/caperio-ai-performance-platform-released-for-north-america-shawn-blevins-joins-as.aspx contactcenterworld new york ny usa aug 17 2020 bossa nova data solutions released its caperio ai performance platform in north america an enterprise cloud software with a mission of its own increasing |
| Brian Pritchard /profile/brian.pritchard/ livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en |
| UJET and Acqueon to Help Companies Create Modern and Personalized Outbound Campaigns /view/contact-center-news/ujet-and-acqueon-to-help-companies-create-modern-and-hyper-personalized-outbound.aspx agent efficiency and drive meaningful customer experiences at scale this integration provides businesses with the tools they need to increase customer engagement loyalty and ultimately higher sales con |
| CT Suite Delivers Faster Service With Avaya OneCloud™ CPaaS Solutions /view/contact-center-news/ct-suite-delivers-faster-service-to-mobile-customers-during-peak-capacity-with.aspx agent desktop using avaya onecloud cpaas to help deliver proactive messaging for mobile callers many of ctintegrations customers had to quickly pivot to support an entirely remote workforce at the star |
| Contact Center AI Company Observe.AI Announces Rich Wang as VP of Customer Success /view/contact-center-news/contact-center-ai-company-observe.ai-announces-rich-wang-as-vp-of-customer-success.aspx contactcenterworld san francisco ca usa aug 3 2020 observe ai a provider in ai powered agent enablement software to enhance voice customer experiences has experienced rapid growth in response to the gr |
| CoreDial Introduces Workforce Management Module for CoreNexa Contact Center /view/contact-center-news/coredial-introduces-workforce-management-module-for-corenexa-contact-center.aspx remote contact center employees said alan rihm coredial chief executive officer corenexa wfm is designed to give managers full visibility across agents activity and historical data enabling them to foc |
| UJET Integrates Identity Management Solutions Okta, OneLogin, and Microsoft ADFS /view/contact-center-news/ujet-integrates-identity-management-solutions-okta-onelogin-and-microsoft-adfs.aspx agent adapters with the addition of identity management solutions ujet customers better protect the identities of their workers and customers while enabling secure authentication across all devices and |
| Optus Deepens Cisco Ties with New Webex Contact Centre /view/contact-center-news/optus-deepens-cisco-ties-with-new-webex-contact-centre.aspx contactcenterworld sydney australia may 25 2020 optus has launched a regional webex contact centre to support its cisco offerings the offering is for more than 20 000 agent seats and is cisco&rsquos fi |
| WAHA Solution and Benefits of it /blog/cheena/?id=9502bbd3-0ed4-4ce1-9b85-08ae8cec0184 waha solution refers to work at home agent solution aria customers have long taken advantages of our contact center solution and remote agent solutions many are reaching out for advice |
| Verint Launches New Program to Help Organizations Increase Workforce Productivity While Working from Home /view/contact-center-news/verint-launches-new-program-to-help-organizations-increase-workforce-productivity.aspx remote agent environments that require accurate data insights and better visibility into compliance and application usage with application analysis managers across departments can easily identify anoma |
| How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak /company/blog/businesssystemsuk/?id=752becc8-8887-42d2-86c8-6afba49010a2 agent on their contact channel of choice re optimising workforce schedules adapting to changing workforce availability as these are likely to be affected due to illness technology mishaps or unexp |
| Raya Contact Centre Transitions Agent Workforce to Remote Working /view/contact-center-news/raya-contact-centre-transitions-agent-workforce-to-remote-working.aspx remote working arrangement avaya has also announced the launch of global covid 19 technical hotlines for customers and partners who are looking for 24 7 support and guidance to help transition to remot |
| Benefits of Cloud Contact Center Solution /blog/cheena/?id=50176c3b-69a1-4e69-8908-ea0707e159fe remote workers which frees companies to grow without the worries of physical space concerns in addition it&rsquos easier to expand agents in multiple areas and provide support across more time zones &n |
| Anurag Tiwari /profile/anurag.tiwari/ apoyo services apoyo services is a leading online remote technical support provider across us and canada we provide services like system tune up antivirus support virus and malware removal backup and r |
| NHS Professionals Selects RingCentral’s Cloud Communications Solutions /view/contact-center-news/nhs-professionals-selects-ringcentrals-cloud-communications-solutions-to-support-2.aspx remote working for nhsp&rsquos staff in addition nhsp is deploying ringcentral&rsquos cloud contact centre solution to enhance customer engagement and agent productivity nhsp works in partnership with |
| NHS Professionals Selects RingCentral’s Cloud Communications Solutions /view/contact-center-news/nhs-professionals-selects-ringcentrals-cloud-communications-solutions-to-support.aspx remote working for nhsp&rsquos staff in addition nhsp is deploying ringcentral&rsquos cloud contact centre solution to enhance customer engagement and agent productivity nhsp works in partnership with |
| IBM Services Signs Agreement with Lenovo /view/contact-center-news/ibm-services-signs-240m-agreement-with-lenovo-to-help-drive-the-future-of-its.aspx contactcenterworld armonk ny usa oct 2018 ibm nyse ibm announced that it will supply field services and remote call center solutions to enhance the commercial customer experience for lenovo in its nort |
| Bright Pattern Provides Cloud Contact Center Software to Republic Wireless /view/contact-center-news/bright-pattern-provides-innovative-cloud-contact-center-software-to-republic.aspx remote agent workforce bright pattern&rsquos flexible call routing capability and easy integration with a zendesk based ticketing platform were at the top of republic wireless&rsquos requirements list |
| Cheryl Myrskog /profile/cheryl.myrskog/ livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en |
| Workforce Management Tools Needed for Remote Agent Success /view/contact-center-article/workforce-management-tools-needed-for-remote-agent-success.aspx bob webb there are three primary reasons for remote agents lower contact center costs improved customer service and improved employee satisfaction and retention operating costs associated with remote a |
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