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ContactCenterWorld - Definition

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Phrase: Available Time

Definition:

The time an agent spends waiting to accept and/or busy on an inbound or outbound contact.

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Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely
/company/blog/businesssystemsuk/?id=46cead0f-14c7-4fb7-86fa-303574eefdfe
with contact centres all over the globe facing the reality of home working for the foreseeable future real time adherence is going to be vital to protect service levels &nb

askrose homework tutoring helpline expands hours
/view/contact-center-news/askrose-homework-tutoring-helpline-expands-hours.aspx
contactcenterworld terre haute in usa march 23 2020 rose hulman&rsquos askrose tutoring helpline has added daytime hours to help homebound students with math and science homework during the current cor

national support helpline now live for people seeking help during covid 19 pandemic
/view/contact-center-news/coronavirus-ireland-national-support-helpline-now-live-for-people-seeking-help.aspx
available between the hours 9am and 9pm and volunteers can register at any time on our website members of the public seeking assistance can now text the support line on 086 180 0256 or call it on 021 2

scottish borders council closes contact centres due to covid 19 pandemic
/view/contact-center-news/scottish-borders-council-closes-contact-centres-due-to-covid-19-pandemic.aspx
available to book in advance however to minimise social contact we would encourage residents who require to use one of our services to phone the 0300 100 1800 phone line or access our website from toda

nevada dmv offices and call center closed customers encouraged to use online services
/view/contact-center-news/nevada-dmv-offices-and-call-center-closed-customers-encouraged-to-use-online.aspx
time sensitive documents but the health and safety of our communities must come first said director julie butler we will be releasing further guidance for customers as soon as possible the department&r

gallatin county announces call center for covid 19 concerns
/view/contact-center-news/gallatin-county-announces-call-center-for-covid-19-concerns.aspx
contactcenterworld bozeman mt usa march 17 2020 the gallatin city county health department gcchd says it has opened a call center in response to coronavirus covid 19 the call center is now live and wil

tpg vodafone moving telephone support to remote ops
/view/contact-center-news/tpg-vodafone-moving-telephone-support-to-remote-ops.aspx
time when the usage of internet services is likely to increase as more people work from home so far there are widely divergent approaches among the telcos tpg vodafone go remote tpg said this morning i

nice launches cxone@home to enable immediate contact center transition to work from home
/view/contact-center-news/nice-launches-cxonehome-to-enable-immediate-contact-center-transition-to-work.aspx
contactcenterworld hoboken n j march 16 2020 nice nasdaq nice announced cxone@home a limited time offering to support organizations in their challenging time as they respond to covid 19 cxone@home clou

Top 3 Resource Planning Techniques Within The Contact Centre
/company/blog/businesssystemsuk/?id=226e943a-69cb-48cf-8c31-433f21fb323e
in order to meet customer demands workforce planners need to make sure they have the right number of agents with the right skill sets available at the right time and this starts with having the right r

consilium software announces its most significant new release of unidashboard
/view/contact-center-news/consilium-software-announces-its-most-significant-new-release-of-unidashboard-2.aspx
contactcenterworld singapore march 2020 consilium software a provider of enterprise software for unified communications uc and contact centers announced the general availability of its real time and hi

nec launches network connect ai driven intelligent call routing and voice network monitoring
/view/contact-center-news/nec-launches-network-connect-ai-driven-intelligent-call-routing-and-voice-network.aspx
available through 46 labs communications the carrier of record for the first time enterprise customers have visibility and control of their voice networks said joe salisbury vice president of enterpris

consilium software announces its most significant new release of unidashboard
/view/contact-center-news/consilium-software-announces-its-most-significant-new-release-of-unidashboard.aspx
time and historical reporting and analytics product unidashboard&trade 11 0 consilium has called this the most significant new release of its software for cisco contact center reporting contact centers

thunderhead announces thunderbay comprehensive ai for journey driven engagement
/view/contact-center-news/thunderhead-announces-thunderbay-the-first-comprehensive-ai-for-journey-driven.aspx
available in q2 2020 thunderbay will be seamlessly integrated with thunderhead&rsquos one engagement hub a journey orchestration platform which leverages this source of customer intelligence to further

bharti axa general insurance starts real time service for policyholders
/view/contact-center-news/whatsapp-user-bharti-axa-general-insurance-starts-real-time-service-for.aspx
contactcenterworld mumbai india feb 26 2020 if reaching out to the insurance company at the time of being hospitalized or having met with an accident is an issue that keeps you concerned here&rsquos a

fuze simplifies enterprise communications with microsoft teams integration
/view/contact-center-news/fuze-simplifies-enterprise-communications-with-microsoft-teams-integration.aspx
time driving business forward said jed brown svp of product at fuze this integration with microsoft teams is the latest development in our effort to enable cross platform collaboration and increase wor

caratlane ties up with ai startup wesense ai to improve customer experience
/view/contact-center-news/caratlane-ties-up-with-ai-startup-wesense.ai-to-improve-customer-experience.aspx
available resources at our stores wesense ai provides us real time data which helps us make better decisions regarding inventory staffing and promotions said atul sinha svp retail caratlane contactcent

birmingham airport invests in bespoke customer feedback system
/view/contact-center-news/birmingham-airport-invests-in-bespoke-customer-feedback-system.aspx
contactcenterworld birmingham uk feb 2020 birmingham airport has invested in a bespoke customer feedback system available in 80 different locations across the airport site the system dubbed the &lsquov

108 response time is 4 minutes shorter now'
/view/contact-center-news/108-response-time-is-4-minutes-shorter-now.aspx
contactcenterworld bhopal india feb 20 2020 on an average it takes about 24 minutes for an ambulance to reach a patient in distress in bhopal this time has been reduced by 4 minutes representatives fro

need emergency help dial 211
/view/contact-center-news/need-emergency-help-dial-211.aspx
available resources in missouri and illinois for more than a decade agents at the st louis call center have been connecting people with resources not just in times of disaster but also for things like

Live Chat Software for Business Website
/blog/cheena/?id=bdd586f5-8a05-4ad3-a5df-15dfb97a2b61
customer service can be challenging at times usually the customers face a lot of challenges in their buying queries one of the first common problem customer encounter is long resolution time for their

job fair to be held saturday for 100 dte jobs
/view/contact-center-news/job-fair-to-be-held-saturday-for-100-dte-jobs.aspx
time customer care representatives entry level positions pay 15 per hour with benefits available also there is an opportunity for pay incentives and pay increases to 16 32 per hour after 12 months cass

cra call centres wrong 13 of the time commons told
/view/contact-center-news/cra-call-centres-wrong-13-of-the-time-commons-told.aspx
available statistics on how often the canada revenue agency disseminates wrong information revenue minister diane lebouthillier said call centre workers who previously received six weeks&rsquo training

Ryan
/profile.aspx?pid=dd95d81ed4d2497085e74b123743ff9c
time and effort by providing you with an off shore quality and competitive office support ready to do 24 7 inbound outbound calls we offer tremendous expertise in customer service telemarketing technol

home affairs deploys its first digital assistant
/view/contact-center-news/home-affairs-deploys-its-first-digital-assistant.aspx
available through the home affairs contact centre it is also capable of learning from its interactions in order to automatically improve its responses to questions over time a spokesperson told itnews

Benefits of Outsourcing Your Appointment Setting Services
/company/blog/theconnection/?id=e8da884e-e716-4a02-bd11-4ac856075914
available at all times and in sufficient number to handle customer calls promptly and efficiently and if that is not the case you are either risking turning off your customers or turning away your cust

Nazım Turay
/profile/nazim.turay/
manager our company founded in 1992 added private pension plans to the company life insurance portfolio in 2002 after obtaining the necessary licence to operate as a pension company within a very short

Alistair Mackay
/profile/alistair.mackay/
time it takes to collect payments it is available 24 7 in 14 languages and integrated with all leading merchants and payment gateways worldwide services are branded to suit your organisation to deliver

Predictive Hang-Up
/define.aspx?id=555c6a757fb843039132e51dfd535914
a call attempt initiated at a time when no agent will be available if a call is connected the call attempt is aborted during the progress and before the customer answers

workforce software reimagines the employee experience for global enterprises
/view/contact-center-news/workforce-software-reimagines-the-employee-experience-for-global-enterprises.aspx
contactcenterworld livonia mich january 21 2020 workforce softwarer a global provider of workforce management solutions announced the release of a user experience in the cloud available with the c

Real-Time Adherence
/define.aspx?id=7a318d073c8442d4871fad4711ada455
real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m

Occupancy
/define.aspx?id=ae0e24e909724eca8c6754af8918df4e
percentage of time that call agents actually spend handling incoming calls against the available or idle time which is determined by dividing workload hours by staff hours percent utilization

Auto Available
/define.aspx?id=aa2fad655b73425fbd0d531580272db5
an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu

Available Time
/define.aspx?id=b66fe2f0bd334db0801365e7845e3ff0
the time an agent spends waiting to accept and or busy on an inbound or outbound contact

mindtouch knowledge management solution now a premium client application on genesys appfoundry
/view/contact-center-news/mindtouch-knowledge-management-solution-now-a-premium-client-application-on.aspx
contactcenterworld san diego jan 15 2020 the mindtouch enterprise grade ai powered knowledge management solution is now available as a premium client application on the genesysr appfoundry the genesys

youth helpline mobile app launched in puducherry
/view/contact-center-news/youth-helpline-mobile-app-launched-in-puducherry.aspx
available on google play store concurrently a harvesting youth leadership 2020 workshop was also organised according to tycl puducherry has a suicide rate which is three times higher than the national

Jason Roos
/profile/jason.roos/
time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin

salmat in agreement to sell microsourcing business
/view/contact-center-news/salmat-in-100m-agreement-to-sell-microsourcing-business.aspx
time to review all options available to the company to return value to shareholders microsourcing has been a strong performer for salmat since we acquired the first 50 of the business in december 2013

2020 simple and smart your best year ever for wfm
/view/contact-center-article/2020-simple-and-smart-your-best-year-ever-for-wfm.aspx
time what is more that same intelligence is linked simultaneously to critical workforce data to ensure agents are properly trained motivated and available at the right time essentially the world of wfm

united way expands texting services on hudson valley 211 helpline
/view/contact-center-news/united-way-expands-texting-services-on-hudson-valley-211-helpline.aspx
available to better serve the needs of the community according to a release which noted the hours coincide with its call center busiest times the center handles about 80 000 calls a year since we launc

hundreds of temporary census jobs available at tempe call center
/view/contact-center-news/hundreds-of-temporary-census-jobs-available-at-tempe-call-center.aspx
the jobs only last until july 85 of them are full time and offer benefits the census will start in march 2020 contactcenterworld posted by veronica silva cusi news correspondent source https kjzz org

Top 5 Customer Support Questions We Received Over the Holidays
/company/blog/specialtyansweringservice/?id=44e9ad0c-f950-4f60-acf8-a104a260276c
it&rsquos the start of 2020 and that means it&rsquos time to bring the past into focus wait what that&rsquos right we&rsquore talking about analyzing the top questions our support team were asked durin

ZephyrTel
/company/zephyrtel.aspx
launched in early 2018 zephyrtel has rapidly scaled up to reach 70m revenues in a short space of time zephyrtel has installations in over 50 countries around the world and its customers include more th

Find the Best Call Center Headset for Your Business
/blog/cheena/?id=005b4256-e87a-4d8a-8bd6-b77fbd1b2486
time on the phone could making the switch to headsets benefit your office outfitting your employees with a perfect call center headset is a key to highest level of productivity comfortabl

Diane Cole
/profile/tim.lowler/
marcomm specialist pronexus is the creative force behind vbvoice recognized as one of the most seasoned and powerful ivr development toolkits available today after 20 years of consistent innovation and

mlgw shortening customer service center hours
/view/contact-center-news/mlgw-shortening-customer-service-center-hours.aspx
available for an interview thursday but a press release they sent said in part that the change will help make mlgw more efficient the change affects the call in customer care line but not the emergency

Ask How Can I Help..
/tips.aspx?id=377f707a38b2444fa41dc23989cb5086
available options on the automated attendant don't match the needs of the caller and they end up picking an option that may sound relevant it is therefore better to ask the caller how you can help or h

how to access key services in peterborough over christmas
/view/contact-center-news/how-to-access-key-services-in-peterborough-over-christmas.aspx
available to answer queries on bin and bulky waste collections and other environmental issues and take reports of fly tipping graffiti and abandoned vehicles the call centre will also answer register o

wokingham borough council has emergency numbers during christmas closures
/view/contact-center-news/wokingham-borough-council-has-emergency-numbers-during-christmas-closures.aspx
and out of hours the mental health urgent care service will be available on 0300 365 9999 contactcenterworld posted by veronica silva cusi news correspondent source https www wokinghampaper co uk

local help over the holidays is only a phone call away
/view/contact-center-news/local-help-over-the-holidays-is-only-a-phone-call-away.aspx
time of year can be hard on many and with holiday hours impacting the normal operation of many local service providers sometimes knowing where to turn for help isn&rsquot obvious however as it is year

life saving' service open throughout festive season
/view/contact-center-news/life-saving-service-open-throughout-festive-season.aspx
available 365 days a year the helpline operates out of hours and is open when most other support services are closed the service is available from 7 00pm during the week and 2 00pm over the weekend wit

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