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StoreContactCenterWorld - Definition
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Phrase: Available Time
Definition:
The time an agent spends waiting to accept and/or busy on an inbound or outbound contact.
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Your search for 'Available Time' has returned 227 search results
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Your search for 'Available Time' has returned 227 search results
227 Records Found
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| pune police gets modern control room for 112 helpline 157 police vehicles for quick response /view/contact-center-news/pune-police-gets-modern-control-room-for-112-helpline-157-police-vehicles-for.aspx contactcenterworldpune india june 2022 to provide immediate police assistance in case of emergency &lsquo112&rsquo toll free helpline service has been made available in the state of maharashtra the pol |
| treasure data cdp for service now available as a premium app on genesys appfoundry /view/contact-center-news/treasure-datas-cdp-for-service-now-available-as-a-premium-app-on-genesys.aspx contactcenterworldtreasure data an enterprise customer data platform cdp announced its cdp for service offering is now available as a premium app on the genesys appfoundryr a dedicated marketplace focu |
| asapp autotranscribe now available as api /view/contact-center-news/asapp-autotranscribe-now-available-as-api.aspx contactcenterworldnew york ny usa june 2022 asapp inc an ai cloud company for contact centers launched autotranscribe&mdasha real time speech to text transcription service asapp has built a speech team |
| Willeke Hellenthal /profile/willeke/ marketing manager contact center solutions that is what we do so we know like no other that integrating natively with microsoft making our solution available on the same screen is what contact center t |
| What is A Static Mixing Nozzle? /blog/trodiss/?id=04e16413-b239-4af0-94c5-c48ac2764168 available in different forms some of which are made of metal and can be used repeatedly but more of them are made of plastic materials and consider for one time applications the cost of manpower and ma |
| balto real time guidance now available as premium app on genesys appfoundry /view/contact-center-news/balto-real-time-guidance-now-available-as-premium-app-on-genesys-appfoundry.aspx contactcenterworldst louis mo usa june 2022 balto a real time guidance platform for contact centers announced that its ai powered enterprise conversation excellence solutions are now available as a pre |
| Michelle Gaffney /profile/michelle.gaffney/ available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi |
| rajasthan 108 service to be connected with nhai helpline for quick response /view/contact-center-news/rajasthan-108-service-to-be-connected-with-nhai-helpline-for-quick-response.aspx contactcenterworldjaipur india june 6 2022 to reduce accident response time on national highways of rajasthan the state transport department is working towards connecting 108 ambulance service with 103 |
| Danielle Brannon /profile/danielle.brannon/ available through jabra corded or wireless headsets enable your flexible work environments home based brick and mortar and work anywhere agents measure the roi of jabra devices via lower average handle |
| Nimesh Dhanak /profile.aspx?pid=9446606b79514c4c8f05b779a5ee3864 available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi |
| novelvox launches interactive amazon connect wallboards and agent dashboards /view/contact-center-news/novelvox-launches-interactive-amazon-connect-wallboards-and-agent-dashboards-for.aspx available in the market novelvox a provider in creating contact center solutions has launched intuitively designed wallboards and agent dashboards for amazon connect contact centers the solution enable |
| ooma launches new ooma office pro plus business communications service /view/contact-center-news/ooma-launches-new-ooma-office-pro-plus-business-communications-service-that.aspx available agent reports available to managers include queue metrics such as call count average wait times and abandoned call count as well as agent metrics such as missed call count and rejected call c |
| TOM Porter /profile.aspx?pid=71c6b37df2fc4d04b8c10e3ec866fd93 non available at this time ivr platform in over 100 telcos government agencies and airlines speech recognition solution to access unlimited grammar speech recognition engines with any industry standard |
| What You Need To Know About Trauma Treatment /blog/mytechblog/?id=65b77667-4122-4068-b8cc-e02c8101ad70 over 50 of people experience trauma in their lifetime trauma can have long term negative consequences and make it very difficult to function it is important to become more informed about the options av |
| Marathon Information Technology Services Ltd /company/marathon-information-technology-services-ltd.aspx marathon information technology services ltd established in 2010 marathon aims to set the standard for business it by combining its people's passion and know how with the best technology available focu |
| ministries announce new working hours in oman /view/contact-center-news/ministries-announce-new-working-hours-in-oman.aspx time and enable faster processing of work under the flexible work system government sector employees in organisations governed by the civil service law must put in seven hours of work any time between |
| How To Save Money on Your Taxes /blog/save-money/?id=35aaaa78-c760-43fd-b448-544272f337ad instead of worrying about the costs that come along with tax season use these habits to better prepare and save yourself time and money during tax season hire a professional when your financial situati |
| twilio and carahsoft expand partnership to accelerate public sector demand for digital engagement solutions /view/contact-center-news/twilio-and-carahsoft-expand-partnership-to-accelerate-public-sector-demand-for.aspx contactcenterworldsan francisco ca usa may 12 2022 twilio nyse twlo ltse twlo a customer engagement platform that drives real time personalized experiences for today&rsquos brands announced that carahs |
| Predictive Hang-Up /define.aspx?id=555c6a757fb843039132e51dfd535914 a call attempt initiated at a time when no agent will be available if a call is connected the call attempt is aborted during the progress and before the customer answers |
| Occupancy /define.aspx?id=ae0e24e909724eca8c6754af8918df4e percentage of time that call agents actually spend handling incoming calls against the available or idle time which is determined by dividing workload hours by staff hours percent utilization |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Available Time /define.aspx?id=b66fe2f0bd334db0801365e7845e3ff0 the time an agent spends waiting to accept and or busy on an inbound or outbound contact |
| npci brings digital payments helpline digisaathi to whatsapp /view/contact-center-news/npci-brings-digital-payments-helpline-digisaathi-to-whatsapp.aspx contactcenterworld new delhi india may 11 2022 digisaathi a 24 7 helpline for providing information on digital payments products and services will now be available on messaging platform whatsapp the na |
| Adolfo Pedraz /profile/adolfo.pedraz/ available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi |
| sightcall ar powered visual assistance now available on genesys appfoundry /view/contact-center-news/sightcall-ar-powered-visual-assistance-now-available-on-genesys-appfoundry.aspx contactcenterworld san fransisco ca usa may 2022 sightcall a global of augmented reality ar powered visual assistance announced its sightcall for genesys cloud cx&trade solution is now available on gen |
| Auto Available /define.aspx?id=aa2fad655b73425fbd0d531580272db5 an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu |
| Helpful Strategies for Organizing Large Data Sets /blog/save-money/?id=81995e6d-85ba-4bc4-89c6-a70b65e85077 if you work with large amounts of data you know the task can be daunting you may struggle with how to keep track of certain items you may also be wasting time trying to locate embedded information so y |
| quantum metric integrates with servicenow to ease contact center frustration /view/contact-center-news/quantum-metric-integrates-with-servicenow-to-ease-contact-center-frustration.aspx available in the servicenow store customer relationships are the key competitive battleground and poor customer experience cx can quickly damage the reputation of a brand quantum metric embedded replay |
| dbs launches a new customer webchat \service /view/contact-center-news/dbs-launches-a-new-customer-webchat-service.aspx contactcenterwrold london uk april 2022 the disclosure and barring service dbs has launched a new webchat service the webchat service provides a way for customers to get answers to general questions in |
| 6 Tips To Becoming a Successful Programmer in 2022 /blog.aspx?uid=1c865c70f722469b904594af25c41fc2&id=2009ce95-d8ac-4522-bd54-a3f49133e39d time reading about programmer job responsibilities and learning about the unique opportunities available this information should guide you in knowing how to proceed with your next few steps get to know |
| Why You Need To Make the Switch to 5G /blog.aspx?uid=62685639273d4252ac699a72769a8387&id=bfeb9367-130a-4747-81ad-d7067fcf5749 whether you're looking for the fastest speed possible to upload all your documents for work need high speeds to spend your weekend gaming or just like to have the latest technology now is the right tim |
| Key IVR /company/key-ivr.aspx time it takes to collect payments it is available 24 7 in 14 languages and integrated with all leading merchants and payment gateways worldwide services are branded to suit your organisation to deliver |
| Survey Dynamix Renamed to Mindful Feedback, Part of Mindful Total Experience Solutions /view/contact-center-news/survey-dynamix-renamed-to-mindful-feedback-part-of-mindful-total-experience.aspx available alongside mindful&rsquos core capabilities of voice callback online call scheduling and channel transitions and handoffs bringing real time voice of customer and survey capabilities to enterp |
| Cresta Now Available as a Genesys Premium AppFoundry Application /view/contact-center-news/cresta-now-available-as-a-genesys-premium-appfoundry-application.aspx contactcenterworldsan francisco ca usa mar 22 2022 cresta a provider in real time intelligence for the contact center announced it is now available on genesys appfoundry a dedicated marketplace focused |
| Julie-Anne Hazlett /profile/julie-anne.hazlett/ available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi |
| Call Design /company/call-design.aspx available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience call design pty ltd nimesh dh |
| Children Helpline Starts Cooperation with the Ministry of Emergency Situations /view/contact-center-news/children-helpline-starts-cooperation-with-the-ministry-of-emergency-situations.aspx available any time of the day from landline numbers all types of payphones and mobile operators for free every year the children helpline provides free assistance to thousands of children and adolescen |
| Balto Gives Users Access to Powerful Real-Time Guidance Platform in RingCentral App Gallery /view/contact-center-news/balto-gives-users-access-to-powerful-real-time-guidance-platform-announces.aspx contactcenterworldst louis mo usa march 2022 balto a real time guidance platform announced that its ai powered enterprise conversation excellence solutions are now available in the ringcentral app gall |
| Give Agents Tools To Respond Quickly /tips.aspx?id=5d4e6956e00e49d6bb90bb4ea86596b1 giving the agent the tools they need to respond quickly may sound obvious in practice however many contact centers have to rely on data that is often distributed throughout an organisation if it's not |
| Flexible and Compliant Cloud Calling Now Available to Indian Businesses as Exotel Bags Virtual Network Operator License /view/contact-center-news/flexible-and-compliant-cloud-calling-now-available-to-indian-businesses-as-exotel.aspx time and cost intensive yet lack compliance and flexibility to work and call customers from anywhere addressing the regulatory concerns the modi led government permitted vnos virtual network operators |
| Jabra United States /company/jabra-united-states.aspx available through jabra corded or wireless headsets enable your flexible work environments home based brick and mortar and work anywhere agents measure the roi of jabra devices via lower average handle |
| New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance /view/contact-center-news/new-self-scheduling-package-from-calabrio-empowers-agents-to-have-greater.aspx contactcenterworldminneapolis mn calabrio a customer experience intelligence company announced the extension of its self scheduling features available in calabrio workforce management wfm addressing th |
| Thailand’s National Health Hotline in Need of Call Centre Help, Volunteers /view/contact-center-news/thailands-national-health-hotline-in-need-of-call-centre-help-volunteers.aspx time seeking help or advice on many occasions the lines were left ringing as no officials were available to answer them he said that they have tried numerous ways including increasing the number of sta |
| Ministry of Municipality Records Over 1.1 Million Online Transactions in 2021 /view/contact-center-news/ministry-of-municipality-records-over-1.1-million-online-transactions-in-2021.aspx available online to citizens and expatriates individuals and companies to save their time and effort the most recently added online service is &lsquocamel ownership transfer&rsquo other new online serv |
| 4 Ways To Make Improvements in Your Restaurant Business /blog.aspx?uid=1c865c70f722469b904594af25c41fc2&id=631abb27-6a12-4609-915f-214dda7fc114 available out there keeping your appliances up to date is important because it ensures your finished food products will always be of the highest quality as technology advances new innovations are made |
| 4 Things You Should Know Before You Buy a Car /blog.aspx?uid=1c865c70f722469b904594af25c41fc2&id=8886cca0-2f07-471a-8e03-c126cfae9793 have you recently begun thinking about purchasing an automobile if it your first time purchasing a vehicle it important to not dive into the first one that you see for sale there are many makes and mod |
| Emerging Tech Helping Businesses Cut Costs and Level Playing Fields /blog/save-money/?id=f08ab641-57e2-48d7-bdce-969c65aa537a available that quality is what makes the second decade of the twenty first century such an exciting time to be alive for businesspersons additionally technology has presented possibilities for any busi |
| Altruist Partners With Wealthbox CRM to Deliver Advisors More Quality Choices for Building and Scaling their Firms /view/contact-center-news/altruist-partners-with-wealthbox-crm-to-deliver-advisors-more-quality-choices-for.aspx time and money an effective crm system is vital for advisors to remain organized when onboarding new clients and maintaining existing client relationships now advisors can combine their customer data i |
| Garanti Emeklilik /company/garanti-emeklilik.aspx time we became a leading company in the sector thanks to the synergic collaboration we created within the doğuş group of which we are a member and with garanti bank our main shareholder after entering |
| Mindful, the Omnipresent Engagement App, Now Available on Genesys AppFoundry /view/contact-center-news/mindful-the-omnipresent-engagement-app-now-available-on-genesys-appfoundry.aspx contactcenterworldnashville tn usa feb 8 2022 vht a provider of customer experience software announced that its advanced queuing technology mindful is now available on genesys appfoundry a dedicated ma |
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