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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Available Time
Definition:
The time an agent spends waiting to accept and/or busy on an inbound or outbound contact.
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Your search for 'Available Time' has returned 231 search results
February 25, 2021 4:31 PM
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Your search for 'Available Time' has returned 231 search results
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February 25, 2021 4:31 PM
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| 6 Tips for Your First Job at a Call Center /blog.aspx?uid=1c865c70f722469b904594af25c41fc2&id=8d34debc-8b29-49b6-b5d5-ae898cf5c489 like any other job working at a call center can be intimidating if you've never done anything like it before however if you take some time to prepare before you start you'll have a much more manageable |
| Vimal /profile/agara/ marketing manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistan |
| brio launch qm connector on salesforce appexchange /view/contact-center-news/brio-launch-qm-connector-on-salesforce-appexchange-the-worlds-leading-enterprise.aspx contactcenterworldminneapolis feb 2 2021 calabrio a customer experience intelligence company announced that the calabrio launch qm connector is now available on the salesforce appexchange integra |
| helpline support for special needs families during covid /view/contact-center-news/helpline-support-for-special-needs-families-during-covid.aspx contactcenterworldhyderabad india jan 22 2021 nayi disha resource centre is a young initiative in hyderabad which has &ndash in a very short time &ndash established itself as a rich source of informati |
| datatel announces authorize net now available on curb&go remote payment and curbside /view/contact-center-news/datatel-announces-authorize.net-a-visa-solution-payment-gateway-is-now-available.aspx available as a gateway option on its curb&go&trade remote payments communication and curbside pick up solution datatelpay curb&go&trade provides businesses of any size with a unified solution for |
| mc launches vaccine call center /view/contact-center-news/mc-launches-vaccine-call-center.aspx time they are able to request notification when it becomes available to them for this purpose nrmc has launched a vaccine information call center at 417 448 2120 this line is answered 24 hours a day 7 |
| Precautions For Choosing Kids Kick Scooter? /blog/ivy.luo/?id=22830096-45a9-4847-a019-d498242867e7 the practicality of kids kick scootersfunction considering what purpose children need to achieve when using scooters there are many kids kick scooters available in the world some can achieve the purpos |
| Sean Mather /profile/sean.mather/ available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi |
| Julie-Anne Hazlett /profile/julie-anne.hazlett/ available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi |
| Sandeep Singh /profile.aspx?pid=5d069449268d4ab4a587742acee41acd marketing manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistan |
| Occupancy /define.aspx?id=ae0e24e909724eca8c6754af8918df4e percentage of time that call agents actually spend handling incoming calls against the available or idle time which is determined by dividing workload hours by staff hours percent utilization |
| Predictive Hang-Up /define.aspx?id=555c6a757fb843039132e51dfd535914 a call attempt initiated at a time when no agent will be available if a call is connected the call attempt is aborted during the progress and before the customer answers |
| Eric Klein /profile/eric.klein/ coo your customers demand improved customer engagements cloudonix helps businesses radically improve these your customers are valuable to you we know that as a businesses you've invested time and money |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Available Time /define.aspx?id=b66fe2f0bd334db0801365e7845e3ff0 the time an agent spends waiting to accept and or busy on an inbound or outbound contact |
| Auto Available /define.aspx?id=aa2fad655b73425fbd0d531580272db5 an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu |
| Andrew Tucker /profile/andrew.tucker/ time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| Nishant Vaishnav /profile/ashtonavenue/ the best dental treatment at an affordable cost our dental practice is open 6 days and all saturdays and after hour's appointments is available any time emergency patients are always welcome |
| Michael Robinson /profile/michael.robinson/ president voice broadcasting ringless voicemai real time fresh leads & data live transfers ringless voicemail aged data available for multiple telemarketing call center campaigns including final expens |
| Give Agents Tools To Respond Quickly /tips.aspx?id=5d4e6956e00e49d6bb90bb4ea86596b1 giving the agent the tools they need to respond quickly may sound obvious in practice however many contact centers have to rely on data that is often distributed throughout an organisation if it's not |
| Key IVR /company/key-ivr.aspx time it takes to collect payments it is available 24 7 in 14 languages and integrated with all leading merchants and payment gateways worldwide services are branded to suit your organisation to deliver |
| Alistair Mackay /profile/alistair.mackay/ time it takes to collect payments it is available 24 7 in 14 languages and integrated with all leading merchants and payment gateways worldwide services are branded to suit your organisation to deliver |
| Cirrus Response /company/cirrus-response.aspx time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| cxone analytics boosts contact center performance and agility /view/contact-center-news/cxone-analytics-boosts-contact-center-performance-and-agility.aspx available now on salesforce appexchange an enterprise cloud marketplace covid 19 has presented new challenges to traditional benchmark and key performance indicator kpi tracking tools due to sudden and |
| Tips for Outsourcing Customer Service Support /blog.aspx?uid=6ac6cb954560447391843d3960bd77be&id=84a7d4b0-76ee-4561-ba5a-ea0f335e19f4 with hundreds of thousands of companies available on the market selecting an outsourcing partner for customer service is a difficult task at the same time it helps customers spend more time solving pro |
| Caroline Handyside /profile/caroline.handyside/ time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| Conversation Intelligence Leader Balto Secures $10 Million Series A Funding /view/contact-center-news/conversation-intelligence-leader-balto-secures-10-million-series-a-funding.aspx contactcenterworld st louis mo usa oct 2020 balto a provider in real time guidance for contact centers powered by ai announced that it closed a series a round of funding led by sierra ventures and join |
| National Bank of Bahrain Launches Improved Communication Channels /view/contact-center-news/national-bank-of-bahrain-launches-improved-communication-channels.aspx time nbb announced the web chat service currently available on the website and the whatsapp service are to ensure all customer needs are met instantly also based on cutomers feedback the bank has impro |
| Myanmar Covid-19 Call Centre Gets Over 200,000 Calls Daily /view/contact-center-news/myanmar-covid-19-call-centre-gets-over-200000-calls-daily.aspx available to answer the enquiry calls from 8am to 8pm local time and the call centre is running with the auto answer system in after service hours the minister said according to the ministry figures th |
| Five Ways to Promote Health and Wellness in Your Employees for Maximum Productivity /blog.aspx?uid=62685639273d4252ac699a72769a8387&id=763b7a97-00f4-4fe0-9b30-ae627a9a6227 available to your employees will reimburse them a certain amount each month for attending their gym a certain number of times per month this is an easy way to maximize your company&rsquos productivity |
| Wolfgang /profile.aspx?pid=9e8e0ff649c340e9842f5ac4d607c03b available to the distributed staff at that time there was mainly citrix for the solution of this problem – immensely expensive and only certified specialists could set up and maintain the various modul |
| 3 Ways to Transform Your Employees Body With a Tight Schedule /blog.aspx?uid=62685639273d4252ac699a72769a8387&id=f1a2181b-abc0-46af-a96b-e149a4ad9a5b staying on top of your health and fitness can be a real challenge especially in the midst of a full schedule those who lead busy lives decry a lack of time that results in a lack of exercise and health |
| Joanna Liem /profile/joanna.liem/ time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| Ankita Agarwal /profile/ankita.agarwal/ content manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistance |
| Zendesk Marketplace Lists UJET’s Enterprise-Grade Contact Center Solution /view/contact-center-news/zendesk-marketplace-lists-ujets-ultra-modern-enterprise-grade-contact-center.aspx available on the zendesk marketplace by joining the marketplace as a zendesk talk partner ujet makes it even easier for zendesk partners to deploy ujet preconfigured with zendesk connectors so customer |
| Santosh Krishna /profile/santosh.krishna/ content manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistance |
| Agara /company/agara.aspx agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistance from human agen |
| Coventry Launches Broker Web Chat /view/contact-center-news/coventry-launches-broker-web-chat.aspx available to talk through the more complex cases keith williams intermediary operations manager at coventry for intermediaries said in times like these we want to spend more time speaking to brokers no |
| Oman Air Extends Call Centre Timings /view/contact-center-news/oman-air-extends-call-centre-timings.aspx contactcenterworld muscat oman aug 24 2020 the work hours of the call centre for oman air have been extended and will now function from 6 am till 10 pm local time the airline announced on sunday a stat |
| TOM Porter /profile.aspx?pid=71c6b37df2fc4d04b8c10e3ec866fd93 non available at this time ivr platform in over 100 telcos government agencies and airlines speech recognition solution to access unlimited grammar speech recognition engines with any industry standard |
| Team Building /tips.aspx?id=3eb9c1697bd44083bcd3783445cff944 when was the last time you got your team together for some bonding activities if you have a number of teams consider once a month organising some team events where they are required to work as one team |
| Why Real Estate Agents Shouldn’t Answer Their Own Phone /company/blog/mapcommunications/?id=faf527b9-c1ee-40db-b7ff-fbb55ad2412a time or privacy to pick up when their phone rings being constantly available can also send the wrong message to callers after all a real estate agent who answers every phone call may be perceived as un |
| Chris Madden /profile/chris.madden/ president flash energy i have over 25 years of call center management experience in that time i have personally managed some of the most successful call center sales campaigns in my respective industri |
| Ways to Fund Your Business /blog/mytechblog/?id=19752b85-7a6a-475b-9cff-7b7bd968063b running a business is both incredibly rewarding and exhausting all at the same time while you might love what you do and love the fact that you&rsquore your own boss you have countless things to keep t |
| Pembrokeshire County Council Contact Centre Online Advice /view/contact-center-news/pembrokeshire-county-council-contact-centre-online-advice.aspx contactcenterworld pembrokeshire uk july 23 2020 save time by going online that&rsquos the message from pembrokeshire county council as calls to the authority&rsquos contact centre rise calls have incr |
| AWS and Salesforce Announce Service Cloud Voice /view/contact-center-news/aws-and-salesforce-announce-service-cloud-voice.aspx time they need their agents to be available anytime anywhere for customers to answer their questions said bill patterson executive vice president and general manager of crm applications at salesforce s |
| Jessica Voss /profile.aspx?pid=b0985ace439542b5a3626f6bbb1047f7 time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| Adolfo Pedraz /profile/adolfo.pedraz/ available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi |
| Buying Technology – What’s The Lifetime? /tips.aspx?id=0f0da388e99d4ade8a4feeff6f1cf28f when you are sitting in front of a demo of a product that will save you time money improve performance etc and you like what you see and hear just remember to do a full check on the product you are buy |
| Smart and Effective Ways to Upgrade Your Office /blog.aspx?uid=1c865c70f722469b904594af25c41fc2&id=b9418376-a201-4d25-bffe-22eeb645a684 remaining productive and motivated at work is difficult for everyone from time to time this is especially true if you are working from home or if you have a lot of distractions nearby you may find your |
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March 2, 2021 9:35 AM EST