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ContactCenterWorld - Definition
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Phrase: Available Time
Definition:
The time an agent spends waiting to accept and/or busy on an inbound or outbound contact.
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Your search for 'Available Time' has returned 622 search results
Videos
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| navy personnel command customer service center expands operations hours /view/contact-center-news/navy-personnel-command-customer-service-center-expands-operations-hours.aspx time is integrating with mynavy portal to become the mynavy career center mncc contact center available 24 7 the establishment of mncc contact center is a significant milestone in our plan to deliver a |
| Team Leader/Team Manager Customer Service (Part time 25 hrs per week and night/late shifts available /job-app-show-posting.aspx?JobID=5a9d9df1-f12e-4f27-a9c2-5c314408e565 united kingdom staffs lichfield garrick suite 15 market street douglas jackson ltd douglas jackson limited douglas jackson job ref djjm1762 job title team leader team manager customer service part time |
| ada launches on the genesys appfoundry /view/contact-center-news/ada-launches-on-the-genesys-appfoundry.aspx contactcenterworld toronto ontario canada aug 2018 ada announced its customer service chabot is now available on the genesysr appfoundry a dedicated customer experience marketplace genesys is a global |
| What is the Formula for Successful Quality Management? /company/blog/monetsoftware/?id=6224c160-b353-4b63-b430-36fabdfc6d4f available until recent years can have on qm call recording has always been part of the formula &ndash collect the calls review the calls score the calls learn from the calls that won&rsquot change as l |
| Predictive Hang-Up /define.aspx?id=555c6a757fb843039132e51dfd535914 a call attempt initiated at a time when no agent will be available if a call is connected the call attempt is aborted during the progress and before the customer answers |
| el paso loses promise of 699 jobs as pacific union financial closes mortgage call center /view/contact-center-news/el-paso-loses-promise-of-699-jobs-as-pacific-union-financial-closes-mortgage-call.aspx available monday from the company or government officials pacific union officials did not immediately respond to el paso times requests to talk about why the center closed workforce solutions borderple |
| Occupancy /define.aspx?id=ae0e24e909724eca8c6754af8918df4e percentage of time that call agents actually spend handling incoming calls against the available or idle time which is determined by dividing workload hours by staff hours percent utilization |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| vision direct to offer 24 7 customer service /view/contact-center-news/vision-direct-becomes-uks-first-contact-lens-retailer-to-offer-247-customer.aspx time when they are ordering products from vision direct website from helping customers understand their prescription to offering product advice the service makes the process of ordering contact lenses |
| hos reporter chooses the vistracks tier i call center to provide compliance support for truckers /view/contact-center-news/hos-reporter-chooses-the-vistracks-tier-i-call-center-to-provide-compliance.aspx available to assist drivers with questions about the vistracks licensed product the industry and eld rules and regulations with the increased focus on enforcement of the eld rules it is essential that |
| Auto Available /define.aspx?id=aa2fad655b73425fbd0d531580272db5 an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu |
| Available Time /define.aspx?id=b66fe2f0bd334db0801365e7845e3ff0 the time an agent spends waiting to accept and or busy on an inbound or outbound contact |
| interest in handling more complex questions among customer service agents rises /view/contact-center-research/interest-in-handling-more-complex-questions-among-customer-service-agents.aspx time off is important but only 52 percent said this easy access was fully available to them chatbots may be the answer over half 52 of agents are interested in using chatbots to manage and monitor thei |
| to address waterlogging issues sdmc launches helpline number 23228325 /view/contact-center-news/to-address-waterlogging-issues-sdmc-launches-helpline-number-23228325.aspx available on all working days during office hours a senior sdmc official said that the complaints will be properly monitored to ensure appropriate action to avoid any loss damage or disruption due to r |
| aurea crm introduces new ways to increase sales performance on the go /view/contact-center-news/aurea-crm-introduces-new-ways-to-increase-sales-performance-on-the-go.aspx time aurea crm client builds on the offline enablement we've offered for years with aurea crm pad while providing more power flexibility and device independence than ever advertisment available now in |
| payroll software know its significance for the business /view/contact-center-article/payroll-software-know-its-significance-for-the-business.aspx time for hr and payroll department to be able to process payroll every month many companies still do it manually which makes it all the more time consuming and prone to errors payroll system can be a s |
| how ai can be used to shape your customer experience /view/contact-center-article/how-ai-can-be-used-to-shape-your-customer-experience.aspx time to adopt is now &lsquocontact centers are a hassle to deal with &rsquo says catherine &lsquono one has the time to sit on hold while their call is transferred to the next available agent let alone |
| geomant is delighted to announce that desktop connect is available on the salesforce appexchange /view/contact-center-news/geomant-is-delighted-to-announce-that-desktop-connect-is-available-on-the.aspx contactcenterworld warwickshire uk july 5 2018 geomant&rsquos aim is to empower organisations to provide an exceptional customer interaction experience and the company is always looking for new ways to |
| Joanna Liem /profile/joanna.liem/ time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| Select a Medical Answering Service That’s Available When You Need It /company/blog/medconnectusa/?id=4dd39b77-5a44-4129-823a-e07c7e4d9c9a time when they're not in the office this makes sense weekend coverage in addition to after hours coverage during the weekdays it important to have your phone answered on the weekends as well this |
| New VoIP Phones June 2018: IP Video Phones, WiFi Phones, and more! /company/blog/voipsupply/?id=c78af7f8-cd99-4d31-8c95-39129eece68e it&rsquos time to review what new voip phones were released this june this month we have a lot of exciting new devices from grandstream and vtech let&rsquos see what unique new features each of them ha |
| vodacom south africa launches smartcitizen app /view/contact-center-news/vodacom-south-africa-launches-smartcitizen-app.aspx available for use on feature and smartphones through a ussd service or by downloading the app on smartphones the smartphone app allows people to track government performance through a secure mobile app |
| new agent engagement tools from noble systems help improve productivity and customer service /view/contact-center-news/new-agent-engagement-tools-from-noble-systems-help-contact-centers-see-gains-in-2.aspx time speech analytics platform with in call screening including compliance and positivity scores agents can receive immediate feedback on script adherence next steps and the customer experience allowin |
| telefonica spain launches twitter customer care bot /view/contact-center-news/telefonica-spain-launches-twitter-customer-care-bot.aspx available over time the operator said the bot allows customers to receive immediate answers to their queries with the transaction transferred to a call centre operator if required telefonica adde |
| agilone launches customer data platform capabilities for call center and customer service teams /view/contact-center-news/agilone-launches-first-ever-customer-data-platform-capabilities-for-call-center.aspx time while marketing use cases are the hallmark of customer data platforms cdps all customer focused companies can benefit from having direct real time access to the complete clean and unified customer |
| new agent engagement tools from noble systems help contact centers see gains /view/contact-center-news/new-agent-engagement-tools-from-noble-systems-help-contact-centers-see-gains-in.aspx time speech analytics platform noble also recently released an upgraded mobile application for its shifttrack wfm solution available as a download for both ios and android devices noble shifttrack |
| Voice Mail /tips.aspx?id=230fa5e798ac41eb8b45442dce7b5bde a major problem for companies these days is communication despite all the great technology available little consideration is given to training staff on how to use voice mail today tip is on behalf of e |
| delivering an exceptional customer experience – a three point plan /view/contact-center-article/delivering-an-exceptional-customer-experience-a-three-point-plan.aspx time when consumers expect instant round the clock gratification new legislation such as the general data protection regulation gdpr puts increased administrative burden on contact centres forced to re |
| genpact accelerates strategy to establish new industry standard for pharmacovigilance using ai and machine learning /view/contact-center-news/genpact-accelerates-strategy-to-establish-new-industry-standard-for.aspx available data in an effort to better predict and prevent adverse effects of medicines and thereby protect patient safety while at the same time improving data quality and operational efficiency |
| miracle mile shops & satisfi labs inc introduce interactive ai personality to enhance customer service /view/contact-center-news/miracle-mile-shops-satisfi-labs-inc.-introduce-interactive-ai-personality-to.aspx time throughout the center much like the city in which she resides jules is available 24 7 to address a variety of guest inquiries that pertain to the center stores restaurants shows and more jules can |
| no more telem customer service mobile tech support /view/contact-center-news/no-more-telem-customer-service-mobile-tech-support.aspx time consuming tasks the department said we were happy to assist customers when resources were more readily available but now customers are using data more and one consequence of that is that they are |
| The Sangoma FreePBX Bundle 1-Year Licenses are Available now! /company/blog/voipsupply/?id=3a7df873-2158-40b4-aba4-7cadcd48e094 time with a shorter time of commitment what freepbx bundle 1 year licenses are available there are four new 1 year license freepbx bundles available one of them will be perfectly tailored for you |
| global response hiring 200 new employees at job fair /view/contact-center-news/global-response-hiring-200-new-employees-at-job-fair-june-2.aspx time opportunities for day midday and evening shifts and they are hiring on the spot &ndash subject to background checks all interested applicants in coral springs and surrounding areas should allow ti |
| callminer announces performance management platform eureka coach /view/contact-center-news/callminer-announces-eureka-coach-to-provide-contact-center-optimization-with.aspx time to insight and faster time to action with this pervasive intelligence agents can self coach and see the immediate impacts of changes in their tactics coach currently in live beta testing with seve |
| It’s official! Grandstream’s GWN Series Cloud Controller is Now Available /company/blog/voipsupply/?id=9a48dcf8-dae5-4936-ba0d-2849d38ced9d time reports for the entire wifi networks across multiple locations simply via a mobile app or a web browser it doesn&rsquot matter how big or small your organization is or how many wifi aps you have g |
| best buy expands geek squad's role through total tech support /view/contact-center-news/best-buy-expands-geek-squads-role-through-total-tech-support.aspx contactcenterworld san francisco ca usa may 2018 the geeks in best buy&rsquos geek squad have long taken on one time tasks for customers such as fixing a broken laptop or installing a tv but as consume |
| more boys call up cbse helpline /view/contact-center-news/more-boys-call-up-cbse-helpline.aspx of eight specially abled children called the helpline according to the figures available contactcenterworld posted by veronica silva cusi news correspondent source https www telegraphindia com |
| 67 calls to elderly helpline about gujarat government social security schemes /view/contact-center-news/67-calls-to-elderly-helpline-about-gujarat-govt-social-security-schemes-says.aspx contactcenterworld ahmedabad india may 18 2018 gujarat government move to provide health check ups to senior citizens in their houses could not have come at a better time than this analysis of call dat |
| Call Recording Challenges: How to Avoid Them /company/blog/monetsoftware/?id=7a8a175f-d3d4-4162-9de7-8d7277c11d3b there are many different call recording software solutions available while their essential purpose remains the same there are variations in functionality implementation and cost that should be |
| se ranking is rated among the best seo softwares /view/contact-center-news/se-ranking-is-rated-among-the-best-seo-softwares.aspx time analyzing the accuracy of information obtained through the software and the channels and methods used to obtain data efficiency efficient internal processes seo software analysis ensures the benef |
| crmdialer announces its official launch /view/contact-center-news/crmdialer-offers-free-enterprise-level-crm-and-call-center-capabilities.aspx time and money to install and integrate said dimitri akhrin cpp president of iris crm parent company of crmdialer crmdialer takes all of the sales and marketing functions of enterprise solutions adds f |
| SE Ranking Is Rated Among the Best SEO Softwares /blog/irina.weber/?id=c41d57c5-a2ef-48ec-bc23-96f7105167a6 time analyzing the accuracy of information obtained through the software and the channels and methods used to obtain data efficiency efficient internal processes seo software analysis ensures the benef |
| Nick Nind /profile.aspx?pid=bb408c1a529c450c8cb8b2b494f01d3c time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| zipari launches mobile app to enhance customer experience with health insurers /view/contact-center-news/zipari-launches-mobile-app-to-enhance-customer-experience-with-health-insurers.aspx available to carriers and their members to download for smartphones and tablets health insurers will now be able to continue to enhance the member onboarding experience with biometric login verificatio |
| liquid voice expands solution portfolio with new advanced voice analytics /view/contact-center-news/liquid-voice-expands-solution-portfolio-with-new-advanced-voice-analytics.aspx time savings by eliminating the need for staff to listen to calls and create lists of phrases to search for available as a premise or cloud based solution liquid analytics can be installed as part of a |
| larger u s and u k banks are vulnerable to losing critical small midsized business customers /view/contact-center-research/larger-u.s.-and-u.k.-banks-are-vulnerable-to-losing-critical-small-midsized.aspx available services or more competitive fees this comes at a time when smbs are dramatically increasing their use of digital banking and payment tools to handle a variety of financial transactions and a |
| CRM News: What’s New in the Sugar Spring 18 and Sugar 8 Releases? /company/blog/brainSelltechnologies/?id=3e2d4315-873d-4f39-b9d0-d2cd813a2f6a available right now so what can you expect from sugar with these new releases and what changes will you see to your crm instance sugar&rsquos co founder and cmo clint oram highlights what&rsquos new fo |
| Clair Conroy /profile/clair.conroy/ wa super is a western australian based industry style super fund available to anyone who is eligible to have a superannuation account we manage over 2 6 billion of retirement savings for around 40 000 |
| smartaction introduces omni bot /view/contact-center-news/smartaction-introduces-omni-bot-the-first-omnichannel-customer-self-service.aspx available to deploy in any other desired channel as an established provider of ai powered voice solutions for brands like aaa caa mgm resorts and royal caribbean cruises we were eager to deliver |
| dialogtech announces new genesys integration /view/contact-center-news/dialogtech-announces-new-genesys-integration.aspx time marketing analytics on callers this helps businesses to deliver more personalized experiences convert more callers to customers and increase marketing return on investment by connecting the powerf |
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