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ContactCenterWorld - Definition
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Phrase: Available Time
Definition:
The time an agent spends waiting to accept and/or busy on an inbound or outbound contact.
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Your search for 'Available Time' has returned 495 search results
July 23, 2019 5:00 AM
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Your search for 'Available Time' has returned 495 search results
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July 23, 2019 5:00 AM
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| council call centre cutting opening times by 26 hours a week /view/contact-center-news/council-call-centre-cutting-opening-times-by-26-hours-a-week.aspx available during the busiest times of the week people will still be able to contact us in an emergency out of hours using our usual out of hours system and our online and mystaffs app reporting service |
| company hiring for 2 000 seasonal workers in kettering /view/contact-center-news/company-hiring-for-2000-seasonal-workers-in-kettering.aspx available and during peak times there are opportunities for associates to work from home associates also will be eligible for up to a 40 percent discount at victoria&rsquos secret pink and bath & bo |
| customers lose money as fake customer care numbers of zomato pop up /view/contact-center-news/customers-lose-money-as-fake-customer-care-numbers-of-zomato-pop-up-on-google.aspx available on the application alternatively a customer can write a message to the company on its official website according to a report in times of india in a recent case a bengaluru woman lost all her |
| circle announces purecloud bridge connector replacement for verint wfm /view/contact-center-news/circle-announces-purecloud-bridge-connector-replacement-for-verint-wfm.aspx time and historical statistics to generate forecasts schedules and reports to support circle&rsquos verint customers and to solve this problem for organisations globally circle has developed its own co |
| nice and rapidsos transform investigations with rapidsos clearinghouse /view/contact-center-news/nice-and-rapidsos-transform-investigations-by-integrating-incident-intelligence.aspx time incident handling to transform incident reconstruction and investigations for 911 centers as a result of a recently completed integration with nice inform that same device location data is now als |
| Freelancer or Outsourcing Firms – Pros and Cons /company/blog/asiatelecom/?id=6e64f68c-f662-47da-8b9e-5caf97aadced available none of them must be compromised each should be factored carefully to ensure demands and needs are met on a timely and orchestrated business strategy bpo companies in the philippines had long |
| How to avoid the common mistakes in your Live Chat Support? /company/blog/livesalesman/?id=45830b27-f919-479d-a03c-ab92949bd7c7 available to your customers but in reality most companies are not able to provide this for various reasons apart from this another common mistake which businesses make is offering live chat agents |
| new call center opens in huntington area /view/contact-center-news/new-call-center-opens-in-huntington-area.aspx contactcenterworld huntington wv usa aug 6 2019 after finding the available labor force it needed designfusion inc officially opened the doors on its new call center at the cabell county gateway buildi |
| public assistance helpline to transition to new phone system /view/contact-center-news/public-assistance-helpline-to-transition-to-new-phone-system.aspx available from aug 7 &ndash 8 the helpline number will remain the same the popular public assistance helpline was launched in 2015 and is staffed by knowledgeable eligibility workers for clients to cal |
| i comm connect launches tactal on the genesys appfoundry /view/contact-center-news/i-comm-connect-launches-tactal-on-the-genesys-appfoundry.aspx contactcenterworld new york ny usa aug 2019 i comm connect is pleased to announce that their patented web based calling solution tactal is now available on the genesysr appfoundry a dedicated customer |
| entrepreneurial accident management group reveals new cloud based partnership /view/contact-center-news/entrepreneurial-accident-management-group-reveals-new-cloud-based-partnership.aspx available for users 8x8 a cloud provider of voice video chat and contact centre solutions announced its partnership with entrepreneurial vehicle accident management business activate group limited agl |
| cisco du collaborate to launch digital visual ivr /view/contact-center-news/cisco-du-collaborate-to-launch-digital-visual-ivr.aspx time in the middle east the solution is a new digital self service solution in the middle east region that will enable du customers to swiftly find answers to their queries moving from traditional ivr |
| Promote Your Business with Bulk SMS Marketing Service /blog/cheena/?id=b6c064f9-72f1-46a3-8a08-e04824e5140b we are among the prominent providers of bulk sms services provider in india with the best bulk sms tool available for web and api based for all industries and domain we cover all the major in india |
| cm helpline to redress public grievances /view/contact-center-news/cm-helpline-to-redress-public-grievances-says-thakur.aspx time and money of the general public he directed the officers to make all efforts to make this helpline a big success the chief minister added that jan manch programme initiated by the state government |
| 8x8 launches network performance optimization offering /view/contact-center-news/8x8-launches-network-performance-optimization-offering-with-new-managed-technical.aspx time traffic like voice and video to be choppy and unintelligible with 8x8 managed technical services businesses get an optimized network as well as insights into issues on their network to transport t |
| martello partners with suria to power network performance in malaysia /view/contact-center-news/martello-partners-with-suria-to-power-network-performance-in-malaysia.aspx time services such as video conferencing and streaming by businesses can strain available bandwidth and degrade performance working with martello means we can offer a broader range of solutions t |
| 50 000 new call center jobs at risk in duterte plan /view/contact-center-news/50000-new-call-center-jobs-at-risk-in-duterte-plan.aspx available space in metro manila&rsquos economic zones stands at 126 940 square meters just above a quarter of the 450 000 square meters of forecast annual demand the it and business process association |
| Empowering Your Customers /company/blog/teleperformance/?id=680769d4-2c96-4ce9-852b-c3667310cfc3 with the amount of technology surrounding us today it&rsquos no surprise how customers have become extremely knowledgeable through information available to them within reach count on a customer to rese |
| Start your Ride-Hailing business with best Uber Clone Script /blog.aspx?uid=377547149acd407cb93dfa4313ccc280&id=55bffffb-8922-468a-83f0-9ea84b1a66b5 time the uber clone is a new dynamic technically advanced and the best on demand taxi booking software available in the market today it has been designed using the latest state of the art technol |
| webtext adds automated ivr messaging to five9 contact center /view/contact-center-news/webtext-adds-automated-ivr-messaging-to-five9-contact-center.aspx available agent or seamlessly switch channels from voice to messaging with either a chatbot or live five9 contact center chat agent we&rsquore very excited to be able to offer call deflection to five9 |
| hiv tb helpline favourite with fake callers who talk random topics' /view/contact-center-news/hiv-tb-helpline-favourite-with-fake-callers-who-talk-random-topics.aspx time people call just to hear a female voice talking on the phone we get at least five to six blank calls or fake calls per day we register such calls as audio phobic sometimes the caller tries to talk |
| panchkula municipal corporation helpline to be functional in two weeks /view/contact-center-news/panchkula-municipal-corporation-helpline-to-be-functional-in-two-weeks.aspx contactcenterworld panchkula india june 17 2019 soon the residents of panchkula can register their grievances at the municipal corporation mc by calling a helpline number for the first time such an ini |
| please push use of 1093' helpline delhi police urges ne leaders /view/contact-center-news/please-push-use-of-1093-helpline-delhi-police-urges-ne-leaders.aspx time must be immediately brought to our notice he asserted according to delhi police sources the number receives ten calls a day on average although no official census figures are available unofficial |
| bracknell redwood technologies acquires weston digital /view/contact-center-news/bracknell-redwood-technologies-acquires-weston-digital.aspx available as part of the content guru suite of products derek townsend managing director of surrey based weston digital technologies said having worked with redwood as a strategic partner the synergies |
| siemplify enhances security operations platform with crisis management and real time collaboration /view/contact-center-news/siemplify-enhances-security-operations-platform-with-advanced-crisis-management.aspx we remain committed to providing a simple and intuitive analyst experience coupled with powerful capabilities for engineers and advanced users siemplify v5 0 is available now contactcenterworld |
| adani electricity launches helpline /view/contact-center-news/adani-electricity-launches-helpline.aspx contactcenterworld mumbai india june 2019 for the convenience of customers in the city adani electricity mumbai limited aeml has set up an exclusive toll free helpline which will be available to them f |
| gameon and nhl launch nhl chatbot /view/contact-center-news/gameon-and-nhl-launch-exclusive-nhl-chatbot.aspx time for the 2019 stanley cupr final available for facebook messenger starting may 27 the nhl chatbot will deliver fan experiences through regular news updates game previews and notifications scoring a |
| avoxi announces an expansion to its virtual phone number coverage area /view/contact-center-news/latest-destination-expansion-gives-avoxi-the-worlds-largest-virtual-phone-number.aspx available for use in our software platform this latest expansion represents strong execution by the team on our strategic plan comments david wise founder and ceo of avoxi we continue to focus on expan |
| Predictive Hang-Up /define.aspx?id=555c6a757fb843039132e51dfd535914 a call attempt initiated at a time when no agent will be available if a call is connected the call attempt is aborted during the progress and before the customer answers |
| Occupancy /define.aspx?id=ae0e24e909724eca8c6754af8918df4e percentage of time that call agents actually spend handling incoming calls against the available or idle time which is determined by dividing workload hours by staff hours percent utilization |
| solastis solutions has released the full version of its crm for general market /view/contact-center-news/solastis-solutions-has-released-the-full-version-of-its-crm-with-task-management.aspx available in the beta mode for some time now however customers will be able to use this system on a fully commercial basis from now on solastis crm system is designed to act as a digital workplace wher |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Auto Available /define.aspx?id=aa2fad655b73425fbd0d531580272db5 an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu |
| Available Time /define.aspx?id=b66fe2f0bd334db0801365e7845e3ff0 the time an agent spends waiting to accept and or busy on an inbound or outbound contact |
| 8x8 introduces service management for contact centers /view/contact-center-news/8x8-introduces-service-management-for-contact-centers-to-help-organizations.aspx available the offering helps companies ensure positive customer experiences after the initial contact center implementation giving 8x8 customers a pre defined number of support hours through a single p |
| customers can now call sagicor later /view/contact-center-news/customers-can-now-call-sagicor-later.aspx available until 8 pm instead of 4 30 pm this allows busy customers additional time to manage their transactions with the company customer service representatives will be available to assist customers w |
| Companies Push for Digital to Enhance Customer Journey /company/blog/jacada/?id=48e3407e-9bcc-4257-8d88-84699deb09b8 there was a time when customers only had a single choice when it came to contacting a company customer service department they had to dial a number to reach the department by phone&mdashand make sure t |
| Nishant Vaishnav /profile/ashtonavenue/ the best dental treatment at an affordable cost our dental practice is open 6 days and all saturdays and after hour's appointments is available any time emergency patients are always welcome |
| helpline to beat result worries /view/contact-center-news/helpline-to-beat-result-worries.aspx available on the toll free number 1056 is at hand to help relieve any stress experienced by students or parents ahead of announcement of results founded in 2013 disha not only provides telecounselling |
| Key IVR /company/key-ivr.aspx time it takes to collect payments it is available 24 7 in 14 languages and integrated with all leading merchants and payment gateways worldwide services are branded to suit your organisation to deliver |
| Alistair Mackay /profile/alistair.mackay/ time it takes to collect payments it is available 24 7 in 14 languages and integrated with all leading merchants and payment gateways worldwide services are branded to suit your organisation to deliver |
| Team Building /tips.aspx?id=3eb9c1697bd44083bcd3783445cff944 when was the last time you got your team together for some bonding activities if you have a number of teams consider once a month organising some team events where they are required to work as one team |
| uttarakhand government to offer improved online helpline for chardham yatra pilgrims /view/contact-center-news/uttarakhand-government-to-offer-improved-online-helpline-for-chardham-yatra.aspx time will be different from the complaint redressal mechanism available on twitter facebook and whatsapp which was introduced some years back said additional chief executive officer uttarakhand tourism |
| afiniti commended for its vision by frost & sullivan /view/contact-center-news/afiniti-commended-for-its-vision-of-using-ai-to-strategically-match-customers.aspx available agent afiniti platform in contrast enables real time optimized pairing of individual contact center agents with individual customers by identifying subtle patterns of human interaction said m |
| set up toll free helpline for women students says madras high court /view/contact-center-news/set-up-toll-free-helpline-for-women-students-says-madras-high-court.aspx available 24 hours the judge decreed the order has been issued at a time when incidents like pollachi sexual abuse have rocked the state the judge also said the teachers stage protests against the gove |
| Steve Webster /profile/steve.webster/ time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| canadian contact center unveils new at home agent service /view/contact-center-news/top-canadian-contact-center-unveils-new-at-home-agent-service-designed-to-boost.aspx time zones at home agents are taken through a specific training process that will ensure they offer customer experience for both consumer and b2b brands looking to enhance their traditional contact cen |
| Uber Launches 24x7 Safety Helpline in Chandigarh /view/contact-center-news/uber-launches-24x7-safety-helpline-in-chandigarh.aspx time day or night thereby making their uber experience safer and more comfortable nitish bhushan head of north india rides uber told reporters here the helpline has been launched based on consistent cu |
| Callers Swamp Police 101 Phone System Because No Other Authorities are Available /view/contact-center-news/callers-swamp-police-101-phone-system-because-no-other-authorities-are-available.aspx time callers have been left hanging on for an operator a new computer system has recently been installed to help speed up the rate at which call handlers can deal with those telephoning for assistance |
| Hakan Turhan /profile/hakan.turhan/ time we became a leading company in the sector thanks to the synergic collaboration we created within the doğuş group of which we are a member and with garanti bank our main shareholder after entering |
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