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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Available Time
Definition:
The time an agent spends waiting to accept and/or busy on an inbound or outbound contact.
ContactCenterWorld - Search Results
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Your search for 'Available Time' has returned 621 search results
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| 67 calls to elderly helpline about gujarat government social security schemes /view/contact-center-news/67-calls-to-elderly-helpline-about-gujarat-govt-social-security-schemes-says.aspx contactcenterworld ahmedabad india may 18 2018 gujarat government move to provide health check ups to senior citizens in their houses could not have come at a better time than this analysis of call dat |
| Call Recording Challenges: How to Avoid Them /company/blog/monetsoftware/?id=7a8a175f-d3d4-4162-9de7-8d7277c11d3b there are many different call recording software solutions available while their essential purpose remains the same there are variations in functionality implementation and cost that should be |
| Senior Customer Service Associate /job-app-show-posting.aspx?JobID=c23765c9-b378-45a9-9c37-a5f518e40570 united kingdom rapid systems limited rapid systems echo managed services ltd echo managed services echo walsall west midlands closing date may 25th 2018 salary 17 500 to 19 500 depending on experience |
| se ranking is rated among the best seo softwares /view/contact-center-news/se-ranking-is-rated-among-the-best-seo-softwares.aspx time analyzing the accuracy of information obtained through the software and the channels and methods used to obtain data efficiency efficient internal processes seo software analysis ensures the benef |
| crmdialer announces its official launch /view/contact-center-news/crmdialer-offers-free-enterprise-level-crm-and-call-center-capabilities.aspx time and money to install and integrate said dimitri akhrin cpp president of iris crm parent company of crmdialer crmdialer takes all of the sales and marketing functions of enterprise solutions adds f |
| SE Ranking Is Rated Among the Best SEO Softwares /blog/irina.weber/?id=c41d57c5-a2ef-48ec-bc23-96f7105167a6 time analyzing the accuracy of information obtained through the software and the channels and methods used to obtain data efficiency efficient internal processes seo software analysis ensures the benef |
| Nick Nind /profile.aspx?pid=bb408c1a529c450c8cb8b2b494f01d3c time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin |
| zipari launches mobile app to enhance customer experience with health insurers /view/contact-center-news/zipari-launches-mobile-app-to-enhance-customer-experience-with-health-insurers.aspx available to carriers and their members to download for smartphones and tablets health insurers will now be able to continue to enhance the member onboarding experience with biometric login verificatio |
| liquid voice expands solution portfolio with new advanced voice analytics /view/contact-center-news/liquid-voice-expands-solution-portfolio-with-new-advanced-voice-analytics.aspx time savings by eliminating the need for staff to listen to calls and create lists of phrases to search for available as a premise or cloud based solution liquid analytics can be installed as part of a |
| larger u s and u k banks are vulnerable to losing critical small midsized business customers /view/contact-center-research/larger-u.s.-and-u.k.-banks-are-vulnerable-to-losing-critical-small-midsized.aspx available services or more competitive fees this comes at a time when smbs are dramatically increasing their use of digital banking and payment tools to handle a variety of financial transactions and a |
| CRM News: What’s New in the Sugar Spring 18 and Sugar 8 Releases? /company/blog/brainSelltechnologies/?id=3e2d4315-873d-4f39-b9d0-d2cd813a2f6a available right now so what can you expect from sugar with these new releases and what changes will you see to your crm instance sugar&rsquos co founder and cmo clint oram highlights what&rsquos new fo |
| Clair Conroy /profile/clair.conroy/ wa super is a western australian based industry style super fund available to anyone who is eligible to have a superannuation account we manage over 2 6 billion of retirement savings for around 40 000 |
| smartaction introduces omni bot /view/contact-center-news/smartaction-introduces-omni-bot-the-first-omnichannel-customer-self-service.aspx available to deploy in any other desired channel as an established provider of ai powered voice solutions for brands like aaa caa mgm resorts and royal caribbean cruises we were eager to deliver |
| dialogtech announces new genesys integration /view/contact-center-news/dialogtech-announces-new-genesys-integration.aspx time marketing analytics on callers this helps businesses to deliver more personalized experiences convert more callers to customers and increase marketing return on investment by connecting the powerf |
| Three Things We Learned After Analyzing 12,000+ Callers On Hold /company/blog/mattersight/?id=0a0a9898-a6e3-48be-bec6-5024fa9b3c91 time and feel a more personal connection to your brand by looking for new ways to connect with the caller and keep them engaged the goal is to enhance a customer&rsquos hold time experience as the |
| Self-Employed - Field Collections Officer /job-app-show-posting.aspx?JobID=6efef2ee-ceb8-4884-b442-2bd43f3d41f8 united kingdom rapid systems limited rapid systems echo managed services ltd echo managed services echo various uk locations closing date june 29th 2018 salary 25 000 40 000 full time part time hours a |
| consilium introduces unirsm to replace end of sale cisco rsm /view/contact-center-news/consilium-introduces-unirsm-to-replace-end-of-sale-cisco-rsm.aspx available on cisco solutionsplus worldwide through cisco commerce for ordering from the cisco global price list gpl consilium unirsm&trade is designed for cisco contact center enterprise unified cce an |
| convergys wichita to host job fair /view/contact-center-news/convergys-wichita-to-host-job-fair.aspx contactcenterworld wichita ks usa april 11 2018 convergys corporation nyse cvg a global provider in customer management is celebrating new business at its wichita site with approximately 100 positions |
| australiansuper launches in app chatbot /view/contact-center-news/australiansuper-launches-in-app-chatbot.aspx available through the industry fund website and will be included in the australiansuper app within the year according to mr blackmore ash currently handles relatively basic frequently asked questions w |
| uk power networks launches new app created by tangent /view/contact-center-news/uk-power-networks-launches-new-app-created-by-tangent.aspx time information for those affected by a power cut ensuring that consumers are receiving the latest information from uk power networks customer service team online in addition the mobile app has been r |
| new technology enables textto911 around phoenix /view/contact-center-news/new-technology-enables-textto911-around-phoenix.aspx contactcenterworld phoenix az usa april 6 2018 phoenix area residents now have another option available to them when it comes to reporting emergencies in addition to the traditional method of calling 9 |
| Five Bad Habits to Break at Your Call Center /company/blog/monetsoftware/?id=405acadb-eece-4649-9347-51b5f7325f63 time when agents are balancing school family and other obligations and would appreciate more input into the shifts they work with wfm it&rsquos easier to provide personalized scheduling options and to |
| digital defense launches aws based frontline cloud platform /view/contact-center-news/digital-defense-launches-aws-based-frontline.cloud-platform.aspx available through aws provides tremendous value for organizations wanting to proactively secure networks and applications said larry hurtado ceo digital defense inc as a native cloud designed system th |
| Discover What a Full-Service Medical Answering Service Can Do for You /company/blog/medconnectusa/?id=432735e3-d14a-4e93-9e72-8753f890d5e9 available around the clock to answer your phone calls when you can't they can take messages screen calls and escalate urgent situations for you whenever you need it day or night weekday or weekend and |
| emirates specialty hospital rolls out network to support patient care /view/contact-center-news/emirates-specialty-hospital-rolls-out-network-to-support-patient-care.aspx available resources sending the right information to the right person at the right time is critical to our operations and our ability to extend timely services and treatments to our patients together w |
| convergys lynchburg is hiring /view/contact-center-news/convergys-lynchburg-is-hiring.aspx available online working at convergys as a customer service representative may serve as a great stepping stone to a career in operations recruitment or training almost 80 percent of our management team |
| convergys expands in romania with new multilingual hub /view/contact-center-news/convergys-expands-in-romania-with-new-multilingual-hub.aspx time existing employees will transfer across from the legacy operations rémy béal president operations emea said this investment not only demonstrates our ambition to grow in romania but al |
| Workforce Optimization: The Solution to Overstaffing and Understaffing /company/blog/monetsoftware/?id=505a5ef3-b87d-4f18-9cca-1faf6aa5ddb3 remember the days when 10 20 of the calls a business receives would be questions about what time the doors closed or how long that holiday sale would last today such basic inquiries are answered |
| Three Call Routing Strategies That Work /company/blog/monetsoftware/?id=99621d5e-397a-420c-aeaf-6d463d011577 time for customers in the queue sometimes a company&rsquos best customers receive greater priority but the most common strategy is a skill based system connecting angry customers with agents who can ca |
| pyrios to offer avaya cloud uc and contact centre services /view/contact-center-news/pyrios-to-offer-avaya-cloud-uc-and-contact-centre-services.aspx contactcenterworld auckland new zealand march 26 2018 avaya has made its cloud based unified communications and contact centre services available in new zealand through long time partner communications |
| c3 hiring 500 employees at tucson contact center /view/contact-center-news/c3-hiring-500-employees-at-tucson-contact-center.aspx contactcenterworld tucson az usa march 2018 customercontactchannels or c3 is hiring 500 employees at their tucson contact center the available full time positions are for customer service agents superv |
| c3 customercontactchannels to hire 500 employees at tucson contact center /view/contact-center-news/c3customercontactchannels-to-hire-500-employees-at-tucson-contact-center.aspx contactcenterworld c3 customercontactchannels a customer management company announced it is ramping up its operations in tucson and seeking to hire an additional 500 people over the next week the avail |
| advatel launches omni intelligence on genesys appfoundry /view/contact-center-news/advatel-launches-omni-intelligence-on-genesys-appfoundry.aspx contactcenterworld melbourne australia 18 march 2018 advatel has announced omni intelligence is now available on the genesysr appfoundry a dedicated customer experience marketplace omni intelligen |
| new payment ivr solution makes pci compliance easier for contact centres /view/contact-center-news/new-payment-ivr-solution-makes-pci-compliance-easier-for-contact-centres.aspx time and cost savings importantly liquid voice also specialises in the provision of other applications including interaction recording analytics and quality management all of which are available indivi |
| Digium GA080: Simple, Intuitive, Easy-to-use Analog Gateways /company/blog/voipsupply/?id=0b67b223-f20e-409f-8db3-67921df7c877 are you searching for an analog gateway that simply works look no further digium&rsquos new 8 port analog gateway series can be your perfect match the ga080 gateway series is available in 3 separate an |
| Introducing RingCentral Integrated Collaborative Meetings Solution /company/blog/ringcentral/?id=60031e55-1d2e-412a-b2ec-9a401b8e16eb available stand alone the solution can be easily upgraded to the full cloud communications capabilities of ringcentral office with the introduction of ringcentral meetings we are addressing a significa |
| liquid voice makes pci compliance easier for contact centres with new payment ivr solution /view/contact-center-news/liquid-voice-makes-pci-compliance-easier-for-contact-centres-with-new-payment-ivr.aspx time and cost savings importantly liquid voice also specialises in the provision of other applications including interaction recording analytics and quality management all of which are available indivi |
| nice incontact cxone selected by govolution to power self service and agent assisted service options /view/contact-center-news/nice-incontact-cxone-selected-by-govolution-to-power-self-service-and-agent.aspx time cxone was chosen to provide a cloud ivr solution that protects consumer financial data provides compliance for financial security and privacy and improves productivity in the contact center with g |
| ghana offers blueprint on expanding access to healthcare /view/contact-center-news/ghana-offers-blueprint-on-expanding-access-to-healthcare.aspx available 24 hours a day offering immediate support to patients and community based health workers chws today we are pleased to report that the programme succeeded beyond our most optimistic expectatio |
| Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each? /company/blog/contivio/?id=fe4b83e1-4941-4826-aafb-9471f9f12f0f time with the extra time savings agents are able to focus on what they do best speaking to prospects and customers in this article we&rsquoll walk you through the various types of automatic dialing opt |
| call center outsourcing vendors best rep attributes /view/contact-center-article/call-center-outsourcing-vendors-best-rep-attributes.aspx time you know they are a persistent person working hard day in and day out to overcome the obstacles in their way they have confidence and know they can get the job done they take ownership and don&rsq |
| choosing the right robot for your contact centre /view/contact-center-article/choosing-the-right-robot-for-your-contact-centre.aspx time then think again we actually live in a time poor bubble of real time and the exponential rise in smartphones is largely to blame it has fuelled an environment of perpetual and ubiquitous connectiv |
| The future of voice – six step survival guide for contact centers /company/blog/teleopti/?id=01e2d098-c75d-4123-b853-274b6155050e available to deal with telephone email chat sms and social media at the right time the other part of the conundrum is that when combined both inbound and outbound voice calls in contact centers are on |
| helpline awareness drive welcomed /view/contact-center-news/helpline-awareness-drive-welcomed.aspx available across the region at the launch of the second northern ireland helplines awareness day at belfast city hall local charity rural support a member of the helplines network ni attended the event |
| Xorcom CompletePBX 5.0.39 Added Task Manager and Scheduled Backups! /company/blog/voipsupply/?id=0ce40750-5e7d-4137-a002-936fa801ad21 time shown instead of system time in reports > status > registration fax detection failed to work on sip trunks behind nat in certain carrier setups the inbound route with the outbound route as des |
| anne arundel county's 911 call center gets an upgrade /view/contact-center-news/anne-arundel-countys-911-call-center-gets-a-2.2-million-upgrade.aspx available as they work to protect every citizen of anne arundel county said county executive steve schuh in a news release the system upgrade is another step in our efforts to ensure we have the best p |
| 7 Types of Phone Calls Where You Should Screen Share /company/blog/talkdesk/?id=ae85f2df-e6ba-4a42-be3d-d3bc92bfc5d1 this post was written by jói sigurdsson founder and ceo of crankwheel a screen sharing solution available on appconnect in deloitte&rsquos 2017 global contact center survey contact center executi |
| Grandstream Released GWN.Cloud Beta: A Cloud Controller for WiFi APs! /company/blog/voipsupply/?id=9ebf9b77-9110-419c-95bf-ff7114b5b913 time virtually unlimited scalability with no restriction on the number of sites or wifi aps being managed industry leading end to end security with bank grade tls encryption and x 509 certificate authe |
| Predictive Hang-Up /define.aspx?id=555c6a757fb843039132e51dfd535914 a call attempt initiated at a time when no agent will be available if a call is connected the call attempt is aborted during the progress and before the customer answers |
| Occupancy /define.aspx?id=ae0e24e909724eca8c6754af8918df4e percentage of time that call agents actually spend handling incoming calls against the available or idle time which is determined by dividing workload hours by staff hours percent utilization |
