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ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Available Time

Definition:

The time an agent spends waiting to accept and/or busy on an inbound or outbound contact.


ContactCenterWorld - Search Results

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Your search for 'Available Time' has returned 231 search results

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Global Top Ranking Performers Awards - Best in the World 2020

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229 Records Found

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6 Tips for Your First Job at a Call Center
/blog.aspx?uid=1c865c70f722469b904594af25c41fc2&id=8d34debc-8b29-49b6-b5d5-ae898cf5c489
like any other job working at a call center can be intimidating if you've never done anything like it before however if you take some time to prepare before you start you'll have a much more manageable
Vimal
/profile/agara/
marketing manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistan
brio launch qm connector on salesforce appexchange
/view/contact-center-news/brio-launch-qm-connector-on-salesforce-appexchange-the-worlds-leading-enterprise.aspx
  contactcenterworldminneapolis feb 2 2021 calabrio a customer experience intelligence company announced that the calabrio launch qm connector is now available on the salesforce appexchange integra
helpline support for special needs families during covid
/view/contact-center-news/helpline-support-for-special-needs-families-during-covid.aspx
contactcenterworldhyderabad india jan 22 2021 nayi disha resource centre is a young initiative in hyderabad which has &ndash in a very short time &ndash established itself as a rich source of informati
datatel announces authorize net now available on curb&go remote payment and curbside
/view/contact-center-news/datatel-announces-authorize.net-a-visa-solution-payment-gateway-is-now-available.aspx
available as a gateway option on its curb&go&trade remote payments communication and curbside pick up solution datatelpay curb&go&trade provides businesses of any size with a unified solution for
mc launches vaccine call center
/view/contact-center-news/mc-launches-vaccine-call-center.aspx
time they are able to request notification when it becomes available to them for this purpose nrmc has launched a vaccine information call center at 417 448 2120 this line is answered 24 hours a day 7
Precautions For Choosing Kids Kick Scooter?
/blog/ivy.luo/?id=22830096-45a9-4847-a019-d498242867e7
the practicality of kids kick scootersfunction considering what purpose children need to achieve when using scooters there are many kids kick scooters available in the world some can achieve the purpos
Sean Mather
/profile/sean.mather/
available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi
Julie-Anne Hazlett
/profile/julie-anne.hazlett/
available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi
Sandeep Singh
/profile.aspx?pid=5d069449268d4ab4a587742acee41acd
marketing manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistan
Occupancy
/define.aspx?id=ae0e24e909724eca8c6754af8918df4e
percentage of time that call agents actually spend handling incoming calls against the available or idle time which is determined by dividing workload hours by staff hours percent utilization
Predictive Hang-Up
/define.aspx?id=555c6a757fb843039132e51dfd535914
a call attempt initiated at a time when no agent will be available if a call is connected the call attempt is aborted during the progress and before the customer answers
Eric Klein
/profile/eric.klein/
coo your customers demand improved customer engagements cloudonix helps businesses radically improve these your customers are valuable to you we know that as a businesses you've invested time and money
Real-Time Adherence
/define.aspx?id=7a318d073c8442d4871fad4711ada455
real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m
Available Time
/define.aspx?id=b66fe2f0bd334db0801365e7845e3ff0
the time an agent spends waiting to accept and or busy on an inbound or outbound contact
Auto Available
/define.aspx?id=aa2fad655b73425fbd0d531580272db5
an acd feature whereby the acd is programmed to automatically put agents into available after they finish talk time and disconnect calls if they need to go into after call work they have to manually pu
Andrew Tucker
/profile/andrew.tucker/
time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin
Nishant Vaishnav
/profile/ashtonavenue/
the best dental treatment at an affordable cost our dental practice is open 6 days and all saturdays and after hour's appointments is available any time emergency patients are always welcome
Michael Robinson
/profile/michael.robinson/
president voice broadcasting ringless voicemai real time fresh leads & data live transfers ringless voicemail aged data available for multiple telemarketing call center campaigns including final expens
Give Agents Tools To Respond Quickly
/tips.aspx?id=5d4e6956e00e49d6bb90bb4ea86596b1
giving the agent the tools they need to respond quickly may sound obvious in practice however many contact centers have to rely on data that is often distributed throughout an organisation if it's not
Key IVR
/company/key-ivr.aspx
time it takes to collect payments it is available 24 7 in 14 languages and integrated with all leading merchants and payment gateways worldwide services are branded to suit your organisation to deliver
Alistair Mackay
/profile/alistair.mackay/
time it takes to collect payments it is available 24 7 in 14 languages and integrated with all leading merchants and payment gateways worldwide services are branded to suit your organisation to deliver
Cirrus Response
/company/cirrus-response.aspx
time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin
cxone analytics boosts contact center performance and agility
/view/contact-center-news/cxone-analytics-boosts-contact-center-performance-and-agility.aspx
available now on salesforce appexchange an enterprise cloud marketplace covid 19 has presented new challenges to traditional benchmark and key performance indicator kpi tracking tools due to sudden and
Tips for Outsourcing Customer Service Support
/blog.aspx?uid=6ac6cb954560447391843d3960bd77be&id=84a7d4b0-76ee-4561-ba5a-ea0f335e19f4
with hundreds of thousands of companies available on the market selecting an outsourcing partner for customer service is a difficult task at the same time it helps customers spend more time solving pro
Caroline Handyside
/profile/caroline.handyside/
time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin
Conversation Intelligence Leader Balto Secures $10 Million Series A Funding
/view/contact-center-news/conversation-intelligence-leader-balto-secures-10-million-series-a-funding.aspx
contactcenterworld st louis mo usa oct 2020 balto a provider in real time guidance for contact centers powered by ai announced that it closed a series a round of funding led by sierra ventures and join
National Bank of Bahrain Launches Improved Communication Channels
/view/contact-center-news/national-bank-of-bahrain-launches-improved-communication-channels.aspx
time nbb announced the web chat service currently available on the website and the whatsapp service are to ensure all customer needs are met instantly also based on cutomers feedback the bank has impro
Myanmar Covid-19 Call Centre Gets Over 200,000 Calls Daily
/view/contact-center-news/myanmar-covid-19-call-centre-gets-over-200000-calls-daily.aspx
available to answer the enquiry calls from 8am to 8pm local time and the call centre is running with the auto answer system in after service hours the minister said according to the ministry figures th
Five Ways to Promote Health and Wellness in Your Employees for Maximum Productivity
/blog.aspx?uid=62685639273d4252ac699a72769a8387&id=763b7a97-00f4-4fe0-9b30-ae627a9a6227
available to your employees will reimburse them a certain amount each month for attending their gym a certain number of times per month this is an easy way to maximize your company&rsquos productivity
Wolfgang
/profile.aspx?pid=9e8e0ff649c340e9842f5ac4d607c03b
available to the distributed staff at that time there was mainly citrix for the solution of this problem – immensely expensive and only certified specialists could set up and maintain the various modul
3 Ways to Transform Your Employees Body With a Tight Schedule
/blog.aspx?uid=62685639273d4252ac699a72769a8387&id=f1a2181b-abc0-46af-a96b-e149a4ad9a5b
staying on top of your health and fitness can be a real challenge especially in the midst of a full schedule those who lead busy lives decry a lack of time that results in a lack of exercise and health
Joanna Liem
/profile/joanna.liem/
time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin
Ankita Agarwal
/profile/ankita.agarwal/
content manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistance
Zendesk Marketplace Lists UJET’s Enterprise-Grade Contact Center Solution
/view/contact-center-news/zendesk-marketplace-lists-ujets-ultra-modern-enterprise-grade-contact-center.aspx
available on the zendesk marketplace by joining the marketplace as a zendesk talk partner ujet makes it even easier for zendesk partners to deploy ujet preconfigured with zendesk connectors so customer
Santosh Krishna
/profile/santosh.krishna/
content manager agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistance
Agara
/company/agara.aspx
agara is an autonomous virtual voice agent powered by real time voice ai it is designed to have intelligent conversations with your customers vendors and partners without any assistance from human agen
Coventry Launches Broker Web Chat
/view/contact-center-news/coventry-launches-broker-web-chat.aspx
available to talk through the more complex cases keith williams intermediary operations manager at coventry for intermediaries said in times like these we want to spend more time speaking to brokers no
Oman Air Extends Call Centre Timings
/view/contact-center-news/oman-air-extends-call-centre-timings.aspx
contactcenterworld muscat oman aug 24 2020 the work hours of the call centre for oman air have been extended and will now function from 6 am till 10 pm local time the airline announced on sunday a stat
TOM Porter
/profile.aspx?pid=71c6b37df2fc4d04b8c10e3ec866fd93
non available at this time ivr platform in over 100 telcos government agencies and airlines speech recognition solution to access unlimited grammar speech recognition engines with any industry standard
Team Building
/tips.aspx?id=3eb9c1697bd44083bcd3783445cff944
when was the last time you got your team together for some bonding activities if you have a number of teams consider once a month organising some team events where they are required to work as one team
Why Real Estate Agents Shouldn’t Answer Their Own Phone
/company/blog/mapcommunications/?id=faf527b9-c1ee-40db-b7ff-fbb55ad2412a
time or privacy to pick up when their phone rings being constantly available can also send the wrong message to callers after all a real estate agent who answers every phone call may be perceived as un
Chris Madden
/profile/chris.madden/
president flash energy i have over 25 years of call center management experience in that time i have personally managed some of the most successful call center sales campaigns in my respective industri
Ways to Fund Your Business
/blog/mytechblog/?id=19752b85-7a6a-475b-9cff-7b7bd968063b
running a business is both incredibly rewarding and exhausting all at the same time while you might love what you do and love the fact that you&rsquore your own boss you have countless things to keep t
Pembrokeshire County Council Contact Centre Online Advice
/view/contact-center-news/pembrokeshire-county-council-contact-centre-online-advice.aspx
contactcenterworld pembrokeshire uk july 23 2020 save time by going online that&rsquos the message from pembrokeshire county council as calls to the authority&rsquos contact centre rise calls have incr
AWS and Salesforce Announce Service Cloud Voice
/view/contact-center-news/aws-and-salesforce-announce-service-cloud-voice.aspx
time they need their agents to be available anytime anywhere for customers to answer their questions said bill patterson executive vice president and general manager of crm applications at salesforce s
Jessica Voss
/profile.aspx?pid=b0985ace439542b5a3626f6bbb1047f7
time basis with unlimited scalability and the highest level of resilience and security we can help you leverage the best ai solution available to deliver an awesome experience for your customers gettin
Adolfo Pedraz
/profile/adolfo.pedraz/
available to improve workforce productivity by ensuring the right people are in the right place with the right skills at the right time to optimise the customer experience established in 1999 call desi
Buying Technology – What’s The Lifetime?
/tips.aspx?id=0f0da388e99d4ade8a4feeff6f1cf28f
when you are sitting in front of a demo of a product that will save you time money improve performance etc and you like what you see and hear just remember to do a full check on the product you are buy
Smart and Effective Ways to Upgrade Your Office
/blog.aspx?uid=1c865c70f722469b904594af25c41fc2&id=b9418376-a201-4d25-bffe-22eeb645a684
remaining productive and motivated at work is difficult for everyone from time to time this is especially true if you are working from home or if you have a lot of distractions nearby you may find your

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