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ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase:Available Time

Definition:

The time an agent spends waiting to accept and/or busy on an inbound or outbound contact.

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