ContactCenterWorld - Definition

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Phrase: Silent Monitoring

Definition:

An agent and customer's conversation is being listened to by a manager or supervisor without them being aware.


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Your search for 'Silent Monitoring' has returned 7 search results

DIaloga Group
We are a provider of CloudTelephony®, a complete suite of tools used by our global customers to control and manage their support telephone numbers worldwide and all parties involved (outsourced call centres, in-house agents) using dynamic call control, call recording, silent monitoring, call tracking, call queuing, dedicated complex IVR, disaster recovery services, call analytics and many more services. CloudTelephony® is not a Hosted IP solution, it is instead an IN solution which seamlessly integrates with any customer platform. (No installation required. It’s up and running in less than 2 days). Our solution is cost efficient and helps our customers gather efficient costs. We also provide advice regarding the rules, regulations and uses that occur in each country when it comes to selecting phone numbers (DDI, toll free, UIFN, shared cost, premium rates numbers). We do not only cover Europe with our services but also CIS, MENA, Africa, Asia, South & Central America.

5 Records Found
 
Silent Monitoring
/define.aspx?id=b8f64e815d4d490890bf290a1151790f
an agent and customer conversation is being listened to by a manager or supervisor without them being aware
Reed Tuttle
/profile.aspx?pid=8dc3b2a4144e42d4b8484501c5e9c017
silent monitoring call tracking call queuing dedicated complex ivr disaster recovery services call analytics and many more services cloudtelephony is not a hosted ip solution it is instead an in soluti
Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM
/view/contact-center-news/consilium-introduces-unirsm-to-replace-end-of-sale-cisco-rsm.aspx
silent monitoring rsm product consilium unirsm&trade is now available on cisco solutionsplus worldwide through cisco commerce for ordering from the cisco global price list gpl consilium unirsm&trade is
Sytel calls on Ofcom to rethink regulations
/company/blog/goresponse/?id=afbbc57a-24c3-4dd6-86fb-f8d3ecef265d
silent calls however for sytel ofcom&rsquos lack of precise guidelines is problematic the regulator has made call centres aware that it is their responsibility to ensure misuse does not occur which is
Leo Jacob
/profile/leo.jacob/
silent monitoring call tracking call queuing dedicated complex ivr disaster recovery services call analytics and many more services cloudtelephony is not a hosted ip solution it is instead an in soluti

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