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ContactCenterWorld - Definition
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Phrase: Silent Monitoring
Definition:
An agent and customer's conversation is being listened to by a manager or supervisor without them being aware.
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Your search for 'Silent Monitoring' has returned 5 search results
4 Records Found
Your search for 'Silent Monitoring' has returned 5 search results
 | DIaloga Group We are a provider of CloudTelephony®, a complete suite of tools used by our global customers to control and manage their support telephone numbers worldwide and all parties involved (outsourced call centres, in-house agents) using dynamic call control, call recording, silent monitoring, call tracking, call queuing, dedicated complex IVR, disaster recovery services, call analytics and many more services. CloudTelephony® is not a Hosted IP solution, it is instead an IN solution which seamlessly integrates with any customer platform. (No installation required. It’s up and running in less than 2 days). Our solution is cost efficient and helps our customers gather efficient costs. We also provide advice regarding the rules, regulations and uses that occur in each country when it comes to selecting phone numbers (DDI, toll free, UIFN, shared cost, premium rates numbers). We do not only cover Europe with our services but also CIS, MENA, Africa, Asia, South & Central America. |
4 Records Found
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| Silent Monitoring /define.aspx?id=b8f64e815d4d490890bf290a1151790f an agent and customer conversation is being listened to by a manager or supervisor without them being aware |
| Consilium Introduces Quality Monitoring and Whisper Coaching with UniRSM™ 9.0 and UniQM™ for Contact Centers /view/contact-center-news/consilium-introduces-next-gen-quality-monitoring-and-whisper-coaching-with-unirsm.aspx silent monitoring and whisper coaching of agent to customer conversations and the addition of uniqm&trade recording and quality monitoring to its product portfolio demand for the new product releases h |
| Reed Tuttle /profile/reed.tuttle/ silent monitoring call tracking call queuing dedicated complex ivr disaster recovery services call analytics and many more services cloudtelephony is not a hosted ip solution it is instead an in soluti |
| Leo Jacob /profile/leo.jacob/ silent monitoring call tracking call queuing dedicated complex ivr disaster recovery services call analytics and many more services cloudtelephony is not a hosted ip solution it is instead an in soluti |
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