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StoreContactCenterWorld - Definition
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Phrase: Silent Monitoring
Definition:
An agent and customer's conversation is being listened to by a manager or supervisor without them being aware.
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Your search for 'Silent Monitoring' has returned 6 search results
4 Records Found
Your search for 'Silent Monitoring' has returned 6 search results
 | Leo Jacob Global Account Manager Dialoga Group, LLC  United States1 Connections |
 | DIaloga Group We are a provider of CloudTelephony®, a complete suite of tools used by our global customers to control and manage their support telephone numbers worldwide and all parties involved (outsourced call centres, in-house agents) using dynamic call control, call recording, silent monitoring, call tracking, call queuing, dedicated complex IVR, disaster recovery services, call analytics and many more services. CloudTelephony® is not a Hosted IP solution, it is instead an IN solution which seamlessly integrates with any customer platform. (No installation required. It’s up and running in less than 2 days). Our solution is cost efficient and helps our customers gather efficient costs. We also provide advice regarding the rules, regulations and uses that occur in each country when it comes to selecting phone numbers (DDI, toll free, UIFN, shared cost, premium rates numbers). We do not only cover Europe with our services but also CIS, MENA, Africa, Asia, South & Central America. |
4 Records Found
| Silent Monitoring /define.aspx?id=b8f64e815d4d490890bf290a1151790f an agent and customer conversation is being listened to by a manager or supervisor without them being aware |
| Sytel calls on Ofcom to rethink regulations /company/blog/goresponse/?id=afbbc57a-24c3-4dd6-86fb-f8d3ecef265d silent calls however for sytel ofcom&rsquos lack of precise guidelines is problematic the regulator has made call centres aware that it is their responsibility to ensure misuse does not occur which is |
| Intelecom Enhances Cloud Based Contact Centre Solution /view/contact-center-news/intelecom-enhances-cloud-based-contact-centre-solution.aspx contactcenterworldmultichannel cloud based contact centre solution connect now has enhanced functionality for connect control the management and reporting portal of connect which includes silent monito |
| Capturing Information About Customer Interactions /view/contact-center-article/capturing-information-about-customer-interactions.aspx silent real time monitoring 0 total 100 by collecting and analysing this information eyretel believes that companies would be in a better position to measure customer satisfaction and hence improve the |
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