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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Spike
Definition:
A temporary increase in calls coming into the contact center.
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Your search for 'Spike' has returned 30 search results
February 25, 2021 4:31 PM
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Your search for 'Spike' has returned 30 search results
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February 25, 2021 4:31 PM
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| salestrail launches activity tracking app in india /view/contact-center-news/salestrail-launches-in-india-an-activity-tracking-app-to-support-remote-sales.aspx spike in searches for call tracking softwares most noticeably in the indian market there was a clear demand for solutions that could help companies manage their sales teams remotely we wanted to help t |
| Spike /define.aspx?id=bd5898734ea4430ea06d033c2abacc65 a temporary increase in calls coming into the contact center |
| big increase in spam calls in south africa /view/contact-center-news/big-increase-in-spam-calls-in-south-africa.aspx spike in spam calls over the past few months the increase in spam calls in south africa was confirmed by truecaller a caller id and spam blocking app through its large user base in south africa truecal |
| Helpline Sees Surge in Mental Health-related Calls During COVID-19 Pandemic /view/contact-center-news/helpline-sees-surge-in-mental-health-related-calls-during-covid-19-pandemic.aspx contactcenterworld manila philippines aug 26 2020 the prolonged coronavirus pandemic is taking a psychological toll on many people as the national center for mental health saw a huge spike in the numbe |
| Hundreds of Jobs on Offer at NHS Helpline in Glasgow /view/contact-center-news/hundreds-of-jobs-on-offer-at-nhs-helpline-in-glasgow.aspx spike in winter bugs a total of 400 posts are available working from contact centres in glasgow where most employees are based and edinburgh according to nhs 24 bosses applicants do not require to have |
| Help Lightning Closes Investment Led by Resolve Growth Partners /view/contact-center-news/help-lightning-closes-8m-investment-led-by-resolve-growth-partners.aspx spike in demand during covid 19 as technicians are not able to physically get to locations where their expertise is required we expect the demand for virtual support to only accelerate post covid 19 an |
| Stockton Call Centre Responds to Huge Demand Increase /view/contact-center-news/stockton-call-centre-responds-to-huge-demand-increase.aspx contactcenterworld stockton uk july 13 2020 a business outsource partner has seen a spike in demand for its contact centre services lemon business solutions based in stockton has seen an increase in de |
| 3 Reasons Why IVR Payments Still Matter /view/contact-center-article/3-reasons-why-ivr-payments-still-matter.aspx robert crutchington contactcenterworld as fears over coronavirus fuel a sudden spike in contactless transactions rob crutchington managing director of encoded explores the vital role of ivr to deliver |
| Spike in Customer Calls Send Call Centers Hiring During Lockdown /view/contact-center-news/spike-in-customer-calls-send-call-centers-hiring-during-lockdown.aspx contactcenterworld manila philippines may 26 2020 demand for call center workers bucked a declining trend in job postings during the lockdown of luzon as the industry sought to answer a surge in phone |
| Clear Path for Veterans Has Seen Calls to their Helpline Triple During this Pandemic /view/contact-center-news/clear-path-for-veterans-has-seen-calls-to-their-helpline-triple-during-this.aspx contactcenterworld chittenango ny usa may 25 2020 clear path for veterans in chittenango has seen a spike in people reaching out to their helpline many of those calls that have come in over the past co |
| Helpline to Help Kids Cope with Lockdown Trauma /view/contact-center-news/helpline-to-help-kids-cope-with-lockdown-trauma.aspx spike in cases of violation of child rights in the post lockdown scenario from child trafficking to child marriages child labourers school drop out children are likely to face a lot of emotional issues |
| Teleconsultations See Sharp Spike in Hyderabad /view/contact-center-news/teleconsultations-see-sharp-spike-in-hyderabad.aspx contactcenterworld hyderabad india may 6 2020 several private hospitals have shifted a chunk of their work to call centres which are now handling the majority of doctor consultations as consultations a |
| Dubai Helpline Addresses 229,640 Covid-19 Concerns /view/contact-center-news/dubai-helpline-addresses-229640-covid-19-concerns.aspx spike in the number of calls we receive and queries we address due to covid 19 and we are have been working tirelessly to provide information to community members al khajah said that dubai health autho |
| Enterprises See a Nearly 30% Spike in High-Risk Calls as Fraudsters Exploit Worry & Confusion /view/contact-center-research/enterprises-see-a-nearly-30-spike-in-high-risk-calls-as-fraudsters-exploit.aspx contactcenterworld with covid 19 bringing unprecedented challenges to enterprises and consumers alike new research from call verification and fraud detection company next caller shows a worrisome incre |
| Covid-19 Coronavirus: Bank Call Centres Overloaded, Customers Complain of Two-Hour Wait /view/contact-center-news/covid-19-coronavirus-bank-call-centres-overloaded-customers-complain-of-two-hour.aspx contactcenterworld wellington new zealand march 25 2020 bank call centres have seen a massive spike in people ringing to ask for financial assistance in the wake of the government announcement of a six |
| Coronavirus Health Helpline Call Spike /view/contact-center-news/coronavirus-health-helpline-call-spike.aspx contactcenterworld essex england march 11 2020 the number of calls to 111 from people in essex has rocketed due to coronavirus fears there were 20 978 calls to nhs 111 last week from the essex and suff |
| Chatham Company Needs Workers /view/contact-center-news/chatham-company-needs-workers.aspx spike in volume company spokesperson arika aerts said people friendly customer service agents and salespeople are wanted to help automotive clients a typical day for one of our agents is answering call |
| Police Calls are No Joke this April Fools Day /view/contact-center-news/police-calls-are-no-joke-this-april-fools-day.aspx spike in nuisance calls the force is appealing to the public to phone 999 or 101 only when it is appropriate and necessary to do so every day call handlers at south yorkshire police&rsquos call centre |
| Special Helpline Gets 9,000 Calls from Students Appearing for Boards /view/contact-center-news/special-helpline-gets-9000-calls-from-students-appearing-for-boards.aspx spike in calls counsellors had to put in extra hours beyond their shift time their queries are mainly stress related they are anxious and have many last minute questions relating to their subject said |
| Increase in Calls to Domestic Violence Helpline Expected After Christmas /view/contact-center-news/increase-in-calls-to-domestic-violence-helpline-expected-after-christmas.aspx spike in calls on christmas day but that it is often after the festive period that it receives more calls from women seeking help the charity is launching its christmas appeal for donations on monday m |
| Spike in 999 Calls to Police over Summer Period /view/contact-center-news/spike-in-999-calls-to-police-over-summer-period.aspx spike from what had been going down in terms of 101s as well the consequence of that meant we were really struggling to deal with the volume of calls as well as the complexity of some of those calls co |
| AEML to Set Up Helpline Centres After Complaints of Inflated Electricity Bills /view/contact-center-news/aeml-to-set-up-helpline-centres-after-complaints-of-inflated-electricity-bills.aspx spike in the prices of electricity bills all around mumbai claiming that the rise in prices occurred after adani took over rinfra reliance infra however the company clarified that it was a coincidence |
| Cheshire Police 101 Call Hour-Long Delays 'Unacceptable' /view/contact-center-news/cheshire-police-101-call-hour-long-delays-unacceptable.aspx contactcenterworld warrington england nov 22 2018 callers to an over stretched police non emergency line were left waiting up to an hour due to a spike in demand and staff shortages a report has found |
| Consumer Complaints May Surge 20% in Season of eCommerce Sales /view/contact-center-research/consumer-complaints-may-surge-20-in-season-of-ecommerce-sales.aspx contactcenterworld the ecommerce sector which has been registering the largest number of consumer complaints on the national consumer helpline among all sectors since the past year is set to see a spik |
| Crisis Call Center Sees Spike in Calls Follow High-profile Suicides /view/contact-center-news/crisis-call-center-sees-spike-in-calls-follow-high-profile-suicides.aspx contactcenterworld reno nv usa june 2018 the phones were rarely quiet at reno crisis call center following the deaths of fashion designer kate spade and celebrity chef and tv personality anthony bourda |
| Helpline Number 1912 Under Strain, Bangalore Electricity Supply Company to Have Alternative Lines /view/contact-center-news/helpline-number-1912-under-strain-bangalore-electricity-supply-company-to-have.aspx contactcenterworld bengaluru india june 2018 the onset of monsoon every year results in a major spike in the number of power cut related complaints and this year the bangalore electricity supply compan |
| How to Improve Forecast Accuracy in your Call Center /view/contact-center-article/how-to-improve-forecast-accuracy-in-your-call-center.aspx spike your agents can&rsquot handle the call volume and the ensuing excessive wait times can lead to a very dissatisfied customer you quickly scale up to meet the demand but no sooner have you done thi |
| India's Outsourcing Economy Booms /view/contact-center-research/indias-outsourcing-economy-booms.aspx despite calls from washington to keep jobs onshore u s companies seem to be sending more tech work to the subcontinent as offshoring sales spike 19 indian outsourcers saw strong gains last year in spit |
| Survey Finds Password Misuse Root Cause of Hacking Spike /view/contact-center-research/survey-finds-password-misuse-could-be-the-root-cause-of-hacking-spike.aspx lieberman software corporation the providers of privileged identity managementsm pim and information security providers today announced the result of their password 2011 survey which revealed that |
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