ContactCenterWorld - Definition
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Phrase: Spike
Definition:
A temporary increase in calls coming into the contact center.
ContactCenterWorld - Search Results
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Spike Manton Director Client Success umojo United States |
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Spike /define.aspx?id=bd5898734ea4430ea06d033c2abacc65 a temporary increase in calls coming into the contact center |
dubai police receive more than 25 000 calls during adverse weather conditions /view/contact-center-news/dubai-police-receive-more-than-25000-calls-during-adverse-weather-conditions.aspx spike in emergency calls was directly related to the weather fluctuations and heavy rains sweeping the country they added that the call centre operates round the clock and is ready to respond promptly |
Latest Threat Report Shows Sustained Spike in Cyber Threat Activity in Q3 /view/contact-center-research/latest-threat-report-shows-sustained-spike-in-cyber-threat-activity-in-q3.aspx contactcenterworld nuspire a managed security service provider mssp  announced the release of its q3 2022 quarterly threat report the report offers a deep dive into the latest cybercriminal activit |
UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals /view/contact-center-article/uk-energy-providers-inundated-with-customer-calls-due-to-price-hikes-infinity.aspx spike of 10 could also be seen between august 28th and september 4th the week ofgem announced the october 1st price cap increase the increase in calls around price cap announcements clearly reflects co |
Bereavement Helpline Prepares for Calls Spike Ahead of Queen's Funeral /view/contact-center-news/bereavement-helpline-prepares-for-calls-spike-ahead-of-queens-funeral.aspx contactcenterworldedinburgh scotland sept 2022 cruse scotland a national bereavement support charity has prepared for an increase in calls to their bereavement helpline ahead of the funeral of queen el |
4 Tips for Choosing the Right Construction Company /blog/mytechblog/?id=f603e8f8-0315-431c-b0ac-7dec05902579 new homes seem to be popping up all around in 2020 alone 1 38 million new privately owned houses began construction showing a huge spike in residential home starts in the years since 2006 choosing a co |
Calls Double to DCW Since Truecaller Started Displaying Women's Helpline Number /view/contact-center-news/calls-double-to-dcw-since-truecaller-started-displaying-womens-helpline-number.aspx spike in the calls before integrating the women&rsquos helpline number 181 with the truecaller dialler the commission&rsquos women helpline 181 received around 2000 calls per day now the women commissi |
COVID Helpline Numbers, Websites Witness Steep Spike in SOS Calls & New Users Amid Uptick in Cases /view/contact-center-news/back-in-action-covid-helpline-numbers-websites-witness-steep-spike-in-sos-calls.aspx contactcenterworldnew delhi india jan 11 2022 with an aim to deal with the surge in covid 19 cases more effectively across the country covid war rooms medical helplines and emergency numbers have once |
Helpline Number Back in Varanasi as Covid Cases’ Tally Crosses 600-mark /view/contact-center-news/helpline-number-back-in-varanasi-as-covid-cases-tally-crosses-600-mark.aspx contactcenterworldlucknow india jan 2022 in the wake of spike in covid cases in varanasi the district administration and the health department on friday issued toll free number 1077 of integrated covid |
DHL Supply Chain Singapore Supports Business Expansion, Supercharges Agent Retention with Avaya OneCloud /view/contact-center-news/dhl-supply-chain-singapore-supports-business-expansion-supercharges-agent.aspx spike in demand for high quality customer experience services between 2019 and today alongside the rollout of avaya onecloud our number of concurrent agents has increased 300 percent said jerome gillet |
Canada’s DMV Veterinary Centers Deploys 8x8 Contact Center for Microsoft Teams /view/contact-center-news/canadas-dmv-veterinary-centers-deploys-8x8-contact-center-for-microsoft-teams-to.aspx spike in urgent calls this increase in phone traffic from 50 000 owners and hundreds of veterinary professionals placed a major strain on their existing technology resources creating inefficiencies and |
Nuspire Security Experts Witnessed Significant Increase in Exploit Activity with Two New Vulnerabilities in Q3 /view/contact-center-research/nuspire-security-experts-witnessed-significant-increase-in-exploit-activity.aspx spike in activity against newer vulnerabilities proxyshell and proxylogon which are two particularly aggressive vulnerabilities affecting microsoft exchange servers the identification of these newer vu |
School Helpline 14417 Sees Three Times Rise in Calls /view/contact-center-news/school-helpline-14417-sees-three-times-rise-in-calls.aspx spike in school fees and for career counselling a good number of others are to enquire about the legal proceedings in case of harassment nine counsellors work in shifts to respond to students round the |
Euros 2020 Saw Spike in Calls to Gambling Helpline as Live Sports Returns /view/contact-center-news/euros-2020-saw-spike-in-calls-to-gambling-helpline-as-live-sports-returns.aspx contactcenterworldlondon uk aug 23 2021 the euros 2020 saw a spike in the number of calls to a gambling helpline as people sought help the national gambling helpline said it received 28 per cent more c |
GNC Leverages Verint Experience Management to Provide Digital Customer Experience /view/contact-center-news/gnc-leverages-verint-experience-management-to-provide-exceptional-digital.aspx spike in demand for health and wellness products especially those that boosted immunity when the pandemic took hold in the spring of 2020 similar to most retailers at the time gnc&rsquos store traffic |
Helpline for Male Domestic Abuse Victims Struggles to Cope Amid Pandemic Surge /view/contact-center-news/helpline-for-male-domestic-abuse-victims-struggles-to-cope-amid-pandemic-surge.aspx contactcenterworldcounty meath ireland march 2021 a helpline for male victims of domestic violence is struggling to cope with the volume of calls because of a 35 per cent spike in the numbers seeking h |
Salestrail Launches Activity Tracking App in India /view/contact-center-news/salestrail-launches-in-india-an-activity-tracking-app-to-support-remote-sales.aspx spike in searches for call tracking softwares most noticeably in the indian market there was a clear demand for solutions that could help companies manage their sales teams remotely we wanted to help t |
3 Reasons Why IVR Payments Still Matter /view/contact-center-article/3-reasons-why-ivr-payments-still-matter.aspx robert crutchington contactcenterworld as fears over coronavirus fuel a sudden spike in contactless transactions rob crutchington managing director of encoded explores the vital role of ivr to deliver |
Enterprises See a Nearly 30% Spike in High-Risk Calls as Fraudsters Exploit Worry & Confusion /view/contact-center-research/enterprises-see-a-nearly-30-spike-in-high-risk-calls-as-fraudsters-exploit.aspx contactcenterworld with covid 19 bringing unprecedented challenges to enterprises and consumers alike new research from call verification and fraud detection company next caller shows a worrisome incre |
Consumer Complaints May Surge 20% in Season of eCommerce Sales /view/contact-center-research/consumer-complaints-may-surge-20-in-season-of-ecommerce-sales.aspx contactcenterworld the ecommerce sector which has been registering the largest number of consumer complaints on the national consumer helpline among all sectors since the past year is set to see a spik |