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StoreContactCenterWorld - Definition
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Phrase: Spike
Definition:
A temporary increase in calls coming into the contact center.
ContactCenterWorld - Search Results
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Your search for 'Spike' has returned 67 search results
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Your search for 'Spike' has returned 67 search results
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| Spike /define.aspx?id=bd5898734ea4430ea06d033c2abacc65 a temporary increase in calls coming into the contact center |
| more cancer patients phoning helpline with money worries charity reveals /view/contact-center-news/more-cancer-patients-phoning-helpline-with-money-worries-charity-reveals.aspx contactcenterworld london uk july 2017 a spike in cancer patients seeking help with money worries has been reported by a charity macmillan cancer support said its helpline had 4 546 calls in 2016 from |
| Optimise agent scheduling by understanding call behaviour /company/blog/goresponse/?id=4497638c-d7a3-45aa-8d2c-a6e720850d70 spike in call traffic at the hour mark when the figures are further analysed 40 per cent of calls fall within the first 15 minutes of an hour whilst 30 per cent are within the final 15 minutes the rema |
| How to Improve Forecast Accuracy in your Call Center /view/contact-center-article/how-to-improve-forecast-accuracy-in-your-call-center.aspx spike your agents can&rsquot handle the call volume and the ensuing excessive wait times can lead to a very dissatisfied customer you quickly scale up to meet the demand but no sooner have you done thi |
| Call Center for Mexicans in US Sees Uptick in Calls After Trump Election /view/contact-center-news/call-center-for-mexicans-in-us-sees-uptick-in-calls-after-trump-election.aspx spike in calls is due in part to the trump administration unveiling tougher immigration enforcement measures he said the center has received calls from people who are worried about their future in the |
| How To Ensure Data Security And Privacy In Your Call Center /company/blog/playvox/?id=373ed228-c698-4e6d-9763-7caca10efdaf spike in attacks can be attributed to social engineering the use of deception to manipulate individuals into divulging confidential information with that in mind it more important than ever to eq |
| Financial Conduct Authority Reveal Spike in Call Centre Inquiries Over Consumer Scams /view/contact-center-news/financial-conduct-authority-reveal-spike-in-call-centre-inquiries-over-consumer.aspx contactcenterworld london uk february 2017 scams and potential stings are among the main reasons people contact the financial conduct authority&rsquos fca consumer contact centre according to new data |
| DSS Expects Spike in Caseloads as Regional Call Centers Open /view/contact-center-news/dss-expects-spike-in-caseloads-as-regional-call-centers-open.aspx spike in social workers caseloads the head of the department of social services warned legislators regional hubs will open for 19 smaller counties in july and the rollout should be completed by novembe |
| Tech Mahindra Announces CODE2CONNECT /view/contact-center-news/tech-mahindra-announces-code2connect-a-multi-city-global-codathon-program-to.aspx spike due to crackers etc we must do something for our cities especially our children and senior citizens who deserve a better future from us code2connect is an ambitious initiative to use the collecti |
| 10 Time Wasters That Limit Your Call Center Productivity (And How to Avoid Them /company/blog/fonolo/?id=c0c48909-ca97-4fff-b109-44103bd187cb spike to come for a long time call centers believed that staffing up and having agents working overtime during busy periods was the best way to solve this problem but that means there are periods in th |
| BC’s 211 Phone and Text Helpline Readies for Holiday Spike, Province-wide Move /view/contact-center-news/bcs-211-phone-and-text-helpline-readies-for-holiday-spike-province-wide-move.aspx contactcenterworld vancouver bc canada dec 23 2016 211 how can i help you amanda harrison said calmly into her headset can i ask what city you're calling from as a call taker at bc211 &mdash a lower ma |
| Charity’s Helpline is Just a Call Away for Those at Risk of Storms This Year /view/contact-center-news/charitys-helpline-is-just-a-call-away-for-those-at-risk-of-storms-this-year.aspx spike in the immediate aftermath of a flood event from december to january 2015 16 as storms desmond eva and frank caused widespread flooding the helpline took hundreds of calls from people who were mo |
| Seasonal agent recruitment needs to begin early /company/blog/goresponse/?id=6b406898-f018-4088-835e-71c043045f89 spike in business at this time of year when should firms start recruiting one of the most important things for telephone answering services to understand is that they need to act and not react when it |
| NHSmail 2 Migration Triggers Spike in Help Desk Calls /view/contact-center-news/nhsmail-2-migration-triggers-spike-in-help-desk-calls.aspx contactcentreworldlondon uk oct 28 2016 &mdash calls to the new nhsmail helpdesk have more than trebled in the past six months as nhs digital has migrated more than million accounts to the new system f |
| Ten Calls a Week Referred to Police and Social Services, NSPCC Reveals /view/contact-center-news/ten-calls-a-week-referred-to-police-and-social-services-nspcc-reveals.aspx contactcenterworldbelfast northern ireland oct 13 2016 the nspcc referred more than 10 calls a week to police and social services over the last year the charity reported a significant spike in the numb |
| Lifeline Central West's Marathon to Answer Crisis Calls /view/contact-center-news/lifeline-central-wests-marathon-to-answer-crisis-calls.aspx spike in calls to continue over the next week family occasions such as this can leave some people feeling depressed lonely and sometimes suicidal when there&rsquos a certain day like that father&rsquos |
| Women's Aid Gets More Than 40 Calls a Day to its Helpline Since it Went 24/7 /view/contact-center-news/womens-aid-gets-more-than-40-calls-a-day-to-its-helpline-since-it-went-247.aspx spike in calls since last week murder suicide in cavan and it has also seen an increase of one third in contacts to the websitein 2015 women disclosed 970 occasions when an abusive partner threatened t |
| [Video] Are Your Customers Abandoning Calls? /company/blog/fonolo/?id=14ef3e65-0734-499c-b905-0fa206a8fe6b spike perhaps there&rsquos a certain length of time that a customer will wait on hold before they decide to drop a call let&rsquos face it we&rsquove all been that anxious customer sitting in limbo jus |
| Client Branded Customer Service Maximizes Consumer Retention during Product Recall /company/blog/theconnection/?id=61761e86-5e8b-4e7f-b27c-bb29054ea898 spike in call volume as a trusted outsourcing partner the connection® was called into help the connection® solution agent and supervisor training understanding the impact these calls can have on |
| The importance of leveraging your talent ecosystem during hiring surges /company/blog/kellyoutsourcingandconsultinggroup/?id=9c1d8ee7-44fa-4a04-b344-c9e952667374 spike in demand when the 2017 open enrollment season begins in september statistics show that year over year the number of people enrolling in obamacare has steadily increased according to obamacare fa |
| Tips for Creating a First-Class Omnichannel Experience /company/blog/talkdesk/?id=d91851ea-c2a4-4e55-8a71-603a677a2673 spike in customer expectations the answer to this cycle is creating an omnichannel experience that meets customers where they are and provides them with the service they want in that moment new blog &n |
| Not Again! Telstra Suffers Another Outage /view/contact-center-news/not-again-telstra-suffers-another-outage.aspx spike in business users complaining about telephone broadband and network links not working the first reports trickled in on social media in the morning before the majority of complaints poured in from |
| Ottawa Community Housing Sees Increase in Service Calls /view/contact-center-news/ottawa-community-housing-sees-increase-in-service-calls-lower-revenues-in-2015.aspx contactcenterworldottawa ontario canada may 24 2016 ottawa community housing says it saw an increase in service calls in 2015 compared to 2014 including a 20 spike in community safety related calls cal |
| [Webinar] 78% Reduction in Abandon Rates – Find Out How it Happened /company/blog/fonolo/?id=678dcd64-808a-4bf7-95f1-8819e5bb8e8b spike in call volume even the best centers experience peaks or not enough agents on the floor either way the result is upset customers and a negative experience &ndash neither of which you want one sim |
| 7 website metrics you aren’t tracking but should be /company/blog/zoho/?id=1358e400-5781-4454-acb3-45eef8f4e4be spike in unique visitors will tell you how well the campaign performed however if you don&rsquot have an increase in repeat visitors you may need to rework the content and design of your website to bui |
| Health Helpline Gets 2,750 Calls /view/contact-center-news/health-helpline-gets-2750-calls.aspx spike in calls so far the centre is gearing up for the results said its founder lakshmi vijayakumar contactcenterworldposted by veronica silva cusi news correspondent source http www thehindu com gvk e |
| A Thank You From a Grateful Customer /company/blog/centralcommunications/?id=06e07dcd-1609-42b1-8edd-d4a6f8b6a4fb spike in their call volume because upset and confused customers were calling in after receiving their erroneous bill instead of becoming overwhelmed by the sheer volume of frustrated callers they |
| Students Keep 104 Helpline Ringing /view/contact-center-news/students-keep-104-helpline-ringing.aspx spike could be because the half yearly exams were postponed and anxiety has built up since the floods he said a majority of the calls &mdash about 70 per cent &mdash are from students but the helpline |
| It’s time to put your Messaging Services in the NFV fast lane /company/blog/xura/?id=52ac6216-fe98-43a0-85c4-72abac698c00 spike in messaging traffic leading to performance degradation capacity planning for such events is very unpredictable in traditional networks nfv makes it much faster to deploy new ip messaging service |
| MNsure Vows to Up Staffing to End Long Call-wait Times /view/contact-center-news/mnsure-vows-to-up-staffing-to-end-long-call-wait-times.aspx spike in call wait times in the days leading up to the dec 28 deadline peaking at an average of more than an hour on the final day nearly half of mnsure callers in that final week of december hung up b |
| South Africa: Frustration At Vitality's Lack of Service /view/contact-center-news/south-africa-frustration-at-vitalitys-lack-of-service.aspx spike in servicing volumes was more than twice the typical seasonal peak affecting service levels sundelson was responding to a letter from fin24 user jacques who was complaining of the worst ever serv |
| Holiday Triple 0 Hoax Calls Have Emergency Operators Seeing Red /view/contact-center-news/holiday-triple-0-hoax-calls-on-the-gold-coast-have-emergency-operators-seeing-red.aspx spike in prank calls mostly from children in the last six months of 2015 550 were prank calls 38 coming from the gold coast during the school holidays the calls triple in volume and a gold coast commun |
| Digital signage makes a splash in the contact center /company/blog/inovasolutions/?id=234d3c15-3e8d-44e2-bbe0-2c49eb89de84 spike explained nead this spike needed to be offset by a greater number of eats' in various call center locations this is one of the ways in which digital signage comes into play use signage to tra |
| BT Says Sorry After Complaint Numbers Spike /view/contact-center-news/bt-says-sorry-after-complaint-numbers-spike.aspx contactcenterworldlondon uk dec 15 2015 bt has apologised to customers after ofcom reported a surge in the number of complaints about its tv service the regulator&rsquos latest complaints bulletin show |
| Test Drive Your Holiday Preparation Plan /company/blog/monetsoftware/?id=9a78a469-ef72-41cc-adfc-a0fe3bf49258 spike take the contact center for a test drive there is no substitute for practice not only to confirm that you have the right resources in place but to allow your agents particularly the newer hires t |
| Depression, Drug Addiction Calls Spike During Holidays /view/contact-center-news/depression-drug-addiction-calls-spike-during-holidays.aspx contactcenterworldnashville tn usa nov 27 2015 during the holidays depression and calls about drug addiction spike concerns about depression and loved ones lead to an increase in calls to the addiction |
| Louisville Water Co. Working to Bring Down Call Wait Times /view/contact-center-news/lou.-water-co.-working-to-bring-down-call-wait-times.aspx spike in the call volume came right after the switch in march when customers received new account numbers and were adjusting to the new system now since they started collections again in september thei |
| CityLink Apologises for Call Centre Problems, Blames Spike in Demand /view/contact-center-news/citylink-apologises-for-call-centre-problems-blames-spike-in-demand.aspx spike a few weeks ago in response to that we've certainly increased the number of people working at the call centre both here and our other call centres to try to deal with that demand he told 774 abc |
| Ministry of Economy Announces Consumer Protection Steps /view/contact-center-news/ministry-of-economy-announces-consumer-protection-steps-during-holy-month-of.aspx spike in demand during the holy month of ramadan dr al nuaimi added that the ministry has requested suppliers to increase imports of fruit and vegetable supplies by 30percent to guarantee that demand i |
| Council Doubles Online Contacts in Three Years /view/contact-center-news/council-doubles-online-contacts-in-three-years.aspx spike in take up had followed a sustained campaign to bring about behavioural change including a customer focused redesign and redevelopment of its website based on areas accessed most frequently the a |
| Sales by Phone, Hurricanes, Ants, and Grasshoppers /company/blog/vanillasoft/?id=8b2d0b2b-94cb-4159-ac1e-b83a676e465e spike in sales right before and during hurricane season these industries will probably see prospects separate into two categories grasshoppers and ants what&rsquos this about grasshoppers and ants thos |
| Green talent and effective leadership key to retention in contact centres /company/blog/futurepeople/?id=b9bf1e60-4c05-41b7-b8b8-37984627ada6 spike at the 9 month point in many contact centres which represents an additional cost &ndash the loss of knowledge that has the potential to create a &lsquobrain drain&rsquo of experienced talent and |
| Recruiting for multi-channel – rise of live chat – new skills on the front-line /company/blog/futurepeople/?id=b0ab91de-ae41-4ba4-8dd6-f5c127062543 spike in recruiting for live chat roles and a shift away from traditional methods of recruitment of talent for these roles there is a need to look for new and different talent and evaluate their skills |
| Complaints Against Frontier on the Rise as DIA Outsourcing Finalized /view/contact-center-news/complaints-against-frontier-on-the-rise-as-dia-outsourcing-finalized.aspx spike in complaints just in the past month we did do a file review on them last month but due to the volume of complaints this month so far we are going to do another one soon said bbb spokeswoman erin |
| Suicidal Calls Spike on Valentine's Day /view/contact-center-news/suicidal-calls-spike-on-valentines-day.aspx contactcenterworldjacksonville fl usa feb 13 2015 valentine day is a day people love or love to hate in fact it can actually be a day so dreaded that people can find themselves depressed or even suicid |
| Calls to Free Suicide Helpline Rose Over Lonely Christmas Period /view/contact-center-news/calls-to-free-suicide-helpline-rose-by-almost-a-third-over-lonely-christmas-period.aspx spike that we experienced at christmas which brought our december numbers to 3 924 the christmas period tends to be a very difficult time for some people who can feel very lonely and isolated and this |
| Apple Customer Service Hit by Massive Traffic Spike /view/contact-center-news/apple-customer-service-hit-by-massive-traffic-spike-one-day-after-iphone-6-launch.aspx spike remains unknown though many consumers reported apple stores as being jam packed on launch day with some complaining of fast stock outs specifically the iphone 6 plus appears to be in low supply i |
| Emergency Response to Spike in Lancashire 999 Calls /view/contact-center-news/emergency-response-to-spike-in-lancashire-999-calls.aspx contactcenterworldlancashire england august 6 2014 ambulance staff have seen a massive spike in the number of 999 calls in lancashire this summer leaving them struggling to reach patients with the most |
| Australian Taxation Office to Listen to Voice Biometrics /view/contact-center-news/australian-taxation-office-to-listen-to-voice-biometrics.aspx spike july 1 after the end of financial year dardo said he will have to review the technical deployment and make a decision in the next few weeks about whether to turn on voice authentication for every |
| India's Outsourcing Economy Booms /view/contact-center-research/indias-outsourcing-economy-booms.aspx despite calls from washington to keep jobs onshore u s companies seem to be sending more tech work to the subcontinent as offshoring sales spike 19 indian outsourcers saw strong gains last year in spit |
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