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ContactCenterWorld - Definition
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Phrase: Spike
Definition:
A temporary increase in calls coming into the contact center.
ContactCenterWorld - Search Results
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Your search for 'Spike' has returned 48 search results
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Your search for 'Spike' has returned 48 search results
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| Spike /define.aspx?id=bd5898734ea4430ea06d033c2abacc65 a temporary increase in calls coming into the contact center |
| crisis call center sees spike in calls follow high profile suicides /view/contact-center-news/crisis-call-center-sees-spike-in-calls-follow-high-profile-suicides.aspx contactcenterworld reno nv usa june 2018 the phones were rarely quiet at reno crisis call center following the deaths of fashion designer kate spade and celebrity chef and tv personality anthony bourda |
| helpline number 1912 under strain bangalore electricity supply company to have alternative lines /view/contact-center-news/helpline-number-1912-under-strain-bangalore-electricity-supply-company-to-have.aspx contactcenterworld bengaluru india june 2018 the onset of monsoon every year results in a major spike in the number of power cut related complaints and this year the bangalore electricity supply compan |
| helpshift survey finds 44 percent of americans would rather scrub a toilet than call customer support /view/contact-center-research/helpshift-survey-finds-44-percent-of-americans-would-rather-scrub-a-toilet.aspx spike jonze&rsquos movie her &mdash 68 percent google duplex &mdash 59 percent americans would rather scrub a toilet than call customer support as for customer support in the u s a majority of american |
| [24]7.ai Releases Virtual Agent with Integrated Conversational and Informational Capabilities /view/contact-center-news/247.ai-releases-the-only-virtual-agent-with-integrated-conversational-and.aspx spike in interest signing up clients at a record pace and expect a significant increase in automated interactions by the end of the year our ai research and development continues to pioneer new custome |
| What Happens to Contact Centers on Black Friday? /company/blog/talkdesk/?id=ebbba2d8-59a1-4b5f-a703-aba38615501b spike on black friday surprisingly black friday looks just like monday tuesday and wednesday from the same week thanksgiving day sees an understandable dip in contact center activity but otherwise call |
| Investment Scam Complaints Hit Two-year High /view/contact-center-news/investment-scam-complaints-hit-two-year-high.aspx contactcenterworld wellington and auckland new zealand nov 2017 investment watchdog the financial markets authority believes increased awareness of the risks of online trading is behind a spike in scam |
| U.S. House Poised to Direct Study of Veterans Crisis Line /view/contact-center-news/u.s.-house-poised-to-direct-first-of-its-kind-study-of-veterans-crisis-line.aspx spike in suicide among veterans has since fielded an estimated three million phone calls and 67 000 text messages rep jim banks r ind said who sponsored the legislation to access the veterans crisis li |
| Jacada Visual IVR: The Holiday Gift to All Call Centers /company/blog/jacada/?id=41db1c73-bb75-4dbd-b3b3-3cb357c29678 spike in call volume as customers flood the lines with all sorts of inquiries questions and complaints regarding their purchases if these spikes are not efficiently managed this can result in a corresp |
| Delhi Police Writes to DoT to Scrap Customer Care Number 121 /view/contact-center-news/delhi-police-writes-to-dot-to-scrap-customer-care-number-121.aspx spike in the number of blank calls received by the dot emergency number 112 the dot of the central government had allotted 112 for the national emergency response system project the number is touted to |
| More Cancer Patients Phoning Helpline with Money Worries, Charity Reveals /view/contact-center-news/more-cancer-patients-phoning-helpline-with-money-worries-charity-reveals.aspx contactcenterworld london uk july 2017 a spike in cancer patients seeking help with money worries has been reported by a charity macmillan cancer support said its helpline had 4 546 calls in 2016 from |
| Optimise agent scheduling by understanding call behaviour /company/blog/goresponse/?id=4497638c-d7a3-45aa-8d2c-a6e720850d70 spike in call traffic at the hour mark when the figures are further analysed 40 per cent of calls fall within the first 15 minutes of an hour whilst 30 per cent are within the final 15 minutes the rema |
| How to Improve Forecast Accuracy in your Call Center /view/contact-center-article/how-to-improve-forecast-accuracy-in-your-call-center.aspx spike your agents can&rsquot handle the call volume and the ensuing excessive wait times can lead to a very dissatisfied customer you quickly scale up to meet the demand but no sooner have you done thi |
| Call Center for Mexicans in US Sees Uptick in Calls After Trump Election /view/contact-center-news/call-center-for-mexicans-in-us-sees-uptick-in-calls-after-trump-election.aspx spike in calls is due in part to the trump administration unveiling tougher immigration enforcement measures he said the center has received calls from people who are worried about their future in the |
| How To Ensure Data Security And Privacy In Your Call Center /company/blog/playvox/?id=373ed228-c698-4e6d-9763-7caca10efdaf spike in attacks can be attributed to social engineering the use of deception to manipulate individuals into divulging confidential information with that in mind it more important than ever to eq |
| Financial Conduct Authority Reveal Spike in Call Centre Inquiries Over Consumer Scams /view/contact-center-news/financial-conduct-authority-reveal-spike-in-call-centre-inquiries-over-consumer.aspx contactcenterworld london uk february 2017 scams and potential stings are among the main reasons people contact the financial conduct authority&rsquos fca consumer contact centre according to new data |
| DSS Expects Spike in Caseloads as Regional Call Centers Open /view/contact-center-news/dss-expects-spike-in-caseloads-as-regional-call-centers-open.aspx spike in social workers caseloads the head of the department of social services warned legislators regional hubs will open for 19 smaller counties in july and the rollout should be completed by novembe |
| Tech Mahindra Announces CODE2CONNECT /view/contact-center-news/tech-mahindra-announces-code2connect-a-multi-city-global-codathon-program-to.aspx spike due to crackers etc we must do something for our cities especially our children and senior citizens who deserve a better future from us code2connect is an ambitious initiative to use the collecti |
| BC’s 211 Phone and Text Helpline Readies for Holiday Spike, Province-wide Move /view/contact-center-news/bcs-211-phone-and-text-helpline-readies-for-holiday-spike-province-wide-move.aspx contactcenterworld vancouver bc canada dec 23 2016 211 how can i help you amanda harrison said calmly into her headset can i ask what city you're calling from as a call taker at bc211 &mdash a lower ma |
| Charity’s Helpline is Just a Call Away for Those at Risk of Storms This Year /view/contact-center-news/charitys-helpline-is-just-a-call-away-for-those-at-risk-of-storms-this-year.aspx spike in the immediate aftermath of a flood event from december to january 2015 16 as storms desmond eva and frank caused widespread flooding the helpline took hundreds of calls from people who were mo |
| Seasonal agent recruitment needs to begin early /company/blog/goresponse/?id=6b406898-f018-4088-835e-71c043045f89 spike in business at this time of year when should firms start recruiting one of the most important things for telephone answering services to understand is that they need to act and not react when it |
| NHSmail 2 Migration Triggers Spike in Help Desk Calls /view/contact-center-news/nhsmail-2-migration-triggers-spike-in-help-desk-calls.aspx contactcentreworldlondon uk oct 28 2016 &mdash calls to the new nhsmail helpdesk have more than trebled in the past six months as nhs digital has migrated more than million accounts to the new system f |
| Ten Calls a Week Referred to Police and Social Services, NSPCC Reveals /view/contact-center-news/ten-calls-a-week-referred-to-police-and-social-services-nspcc-reveals.aspx contactcenterworldbelfast northern ireland oct 13 2016 the nspcc referred more than 10 calls a week to police and social services over the last year the charity reported a significant spike in the numb |
| Lifeline Central West's Marathon to Answer Crisis Calls /view/contact-center-news/lifeline-central-wests-marathon-to-answer-crisis-calls.aspx spike in calls to continue over the next week family occasions such as this can leave some people feeling depressed lonely and sometimes suicidal when there&rsquos a certain day like that father&rsquos |
| Women's Aid Gets More Than 40 Calls a Day to its Helpline Since it Went 24/7 /view/contact-center-news/womens-aid-gets-more-than-40-calls-a-day-to-its-helpline-since-it-went-247.aspx spike in calls since last week murder suicide in cavan and it has also seen an increase of one third in contacts to the websitein 2015 women disclosed 970 occasions when an abusive partner threatened t |
| Client Branded Customer Service Maximizes Consumer Retention during Product Recall /company/blog/theconnection/?id=61761e86-5e8b-4e7f-b27c-bb29054ea898 spike in call volume as a trusted outsourcing partner the connection® was called into help the connection® solution agent and supervisor training understanding the impact these calls can have on |
| The importance of leveraging your talent ecosystem during hiring surges /company/blog/kellyoutsourcingandconsultinggroup/?id=9c1d8ee7-44fa-4a04-b344-c9e952667374 spike in demand when the 2017 open enrollment season begins in september statistics show that year over year the number of people enrolling in obamacare has steadily increased according to obamacare fa |
| Tips for Creating a First-Class Omnichannel Experience /company/blog/talkdesk/?id=d91851ea-c2a4-4e55-8a71-603a677a2673 spike in customer expectations the answer to this cycle is creating an omnichannel experience that meets customers where they are and provides them with the service they want in that moment new blog &n |
| Not Again! Telstra Suffers Another Outage /view/contact-center-news/not-again-telstra-suffers-another-outage.aspx spike in business users complaining about telephone broadband and network links not working the first reports trickled in on social media in the morning before the majority of complaints poured in from |
| Ottawa Community Housing Sees Increase in Service Calls /view/contact-center-news/ottawa-community-housing-sees-increase-in-service-calls-lower-revenues-in-2015.aspx contactcenterworldottawa ontario canada may 24 2016 ottawa community housing says it saw an increase in service calls in 2015 compared to 2014 including a 20 spike in community safety related calls cal |
| Health Helpline Gets 2,750 Calls /view/contact-center-news/health-helpline-gets-2750-calls.aspx spike in calls so far the centre is gearing up for the results said its founder lakshmi vijayakumar contactcenterworldposted by veronica silva cusi news correspondent source http www thehindu com gvk e |
| Students Keep 104 Helpline Ringing /view/contact-center-news/students-keep-104-helpline-ringing.aspx spike could be because the half yearly exams were postponed and anxiety has built up since the floods he said a majority of the calls &mdash about 70 per cent &mdash are from students but the helpline |
| MNsure Vows to Up Staffing to End Long Call-wait Times /view/contact-center-news/mnsure-vows-to-up-staffing-to-end-long-call-wait-times.aspx spike in call wait times in the days leading up to the dec 28 deadline peaking at an average of more than an hour on the final day nearly half of mnsure callers in that final week of december hung up b |
| South Africa: Frustration At Vitality's Lack of Service /view/contact-center-news/south-africa-frustration-at-vitalitys-lack-of-service.aspx spike in servicing volumes was more than twice the typical seasonal peak affecting service levels sundelson was responding to a letter from fin24 user jacques who was complaining of the worst ever serv |
| Holiday Triple 0 Hoax Calls Have Emergency Operators Seeing Red /view/contact-center-news/holiday-triple-0-hoax-calls-on-the-gold-coast-have-emergency-operators-seeing-red.aspx spike in prank calls mostly from children in the last six months of 2015 550 were prank calls 38 coming from the gold coast during the school holidays the calls triple in volume and a gold coast commun |
| BT Says Sorry After Complaint Numbers Spike /view/contact-center-news/bt-says-sorry-after-complaint-numbers-spike.aspx contactcenterworldlondon uk dec 15 2015 bt has apologised to customers after ofcom reported a surge in the number of complaints about its tv service the regulator&rsquos latest complaints bulletin show |
| Depression, Drug Addiction Calls Spike During Holidays /view/contact-center-news/depression-drug-addiction-calls-spike-during-holidays.aspx contactcenterworldnashville tn usa nov 27 2015 during the holidays depression and calls about drug addiction spike concerns about depression and loved ones lead to an increase in calls to the addiction |
| Louisville Water Co. Working to Bring Down Call Wait Times /view/contact-center-news/lou.-water-co.-working-to-bring-down-call-wait-times.aspx spike in the call volume came right after the switch in march when customers received new account numbers and were adjusting to the new system now since they started collections again in september thei |
| CityLink Apologises for Call Centre Problems, Blames Spike in Demand /view/contact-center-news/citylink-apologises-for-call-centre-problems-blames-spike-in-demand.aspx spike a few weeks ago in response to that we've certainly increased the number of people working at the call centre both here and our other call centres to try to deal with that demand he told 774 abc |
| Ministry of Economy Announces Consumer Protection Steps /view/contact-center-news/ministry-of-economy-announces-consumer-protection-steps-during-holy-month-of.aspx spike in demand during the holy month of ramadan dr al nuaimi added that the ministry has requested suppliers to increase imports of fruit and vegetable supplies by 30percent to guarantee that demand i |
| Council Doubles Online Contacts in Three Years /view/contact-center-news/council-doubles-online-contacts-in-three-years.aspx spike in take up had followed a sustained campaign to bring about behavioural change including a customer focused redesign and redevelopment of its website based on areas accessed most frequently the a |
| Complaints Against Frontier on the Rise as DIA Outsourcing Finalized /view/contact-center-news/complaints-against-frontier-on-the-rise-as-dia-outsourcing-finalized.aspx spike in complaints just in the past month we did do a file review on them last month but due to the volume of complaints this month so far we are going to do another one soon said bbb spokeswoman erin |
| India's Outsourcing Economy Booms /view/contact-center-research/indias-outsourcing-economy-booms.aspx despite calls from washington to keep jobs onshore u s companies seem to be sending more tech work to the subcontinent as offshoring sales spike 19 indian outsourcers saw strong gains last year in spit |
| Survey Finds Password Misuse Root Cause of Hacking Spike /view/contact-center-research/survey-finds-password-misuse-could-be-the-root-cause-of-hacking-spike.aspx lieberman software corporation the providers of privileged identity managementsm pim and information security providers today announced the result of their password 2011 survey which revealed that |
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