ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Spike

Definition:

A temporary increase in calls coming into the contact center.


ContactCenterWorld - Search Results

Filter By:

Your search for 'Spike' has returned 35 search results

Videos

34 Records Found

You must be logged in to browse to the rest of the results.


 
Spike
/define.aspx?id=bd5898734ea4430ea06d033c2abacc65
a temporary increase in calls coming into the contact center
Police Calls are No Joke this April Fools Day
/view/contact-center-news/police-calls-are-no-joke-this-april-fools-day.aspx
spike in nuisance calls the force is appealing to the public to phone 999 or 101 only when it is appropriate and necessary to do so every day call handlers at south yorkshire police&rsquos call centre
Special Helpline Gets 9,000 Calls from Students Appearing for Boards
/view/contact-center-news/special-helpline-gets-9000-calls-from-students-appearing-for-boards.aspx
spike in calls counsellors had to put in extra hours beyond their shift time their queries are mainly stress related they are anxious and have many last minute questions relating to their subject said
Increase in Calls to Domestic Violence Helpline Expected After Christmas
/view/contact-center-news/increase-in-calls-to-domestic-violence-helpline-expected-after-christmas.aspx
spike in calls on christmas day but that it is often after the festive period that it receives more calls from women seeking help the charity is launching its christmas appeal for donations on monday m
Spike in 999 Calls to Police over Summer Period
/view/contact-center-news/spike-in-999-calls-to-police-over-summer-period.aspx
spike from what had been going down in terms of 101s as well the consequence of that meant we were really struggling to deal with the volume of calls as well as the complexity of some of those calls co
AEML to Set Up Helpline Centres After Complaints of Inflated Electricity Bills
/view/contact-center-news/aeml-to-set-up-helpline-centres-after-complaints-of-inflated-electricity-bills.aspx
spike in the prices of electricity bills all around mumbai claiming that the rise in prices occurred after adani took over rinfra reliance infra however the company clarified that it was a coincidence
Cheshire Police 101 Call Hour-Long Delays 'Unacceptable'
/view/contact-center-news/cheshire-police-101-call-hour-long-delays-unacceptable.aspx
contactcenterworld warrington england nov 22 2018 callers to an over stretched police non emergency line were left waiting up to an hour due to a spike in demand and staff shortages a report has found
Consumer Complaints May Surge 20% in Season of eCommerce Sales
/view/contact-center-research/consumer-complaints-may-surge-20-in-season-of-ecommerce-sales.aspx
contactcenterworld the ecommerce sector which has been registering the largest number of consumer complaints on the national consumer helpline among all sectors since the past year is set to see a spik
Crisis Call Center Sees Spike in Calls Follow High-profile Suicides
/view/contact-center-news/crisis-call-center-sees-spike-in-calls-follow-high-profile-suicides.aspx
contactcenterworld reno nv usa june 2018 the phones were rarely quiet at reno crisis call center following the deaths of fashion designer kate spade and celebrity chef and tv personality anthony bourda
Helpline Number 1912 Under Strain, Bangalore Electricity Supply Company to Have Alternative Lines
/view/contact-center-news/helpline-number-1912-under-strain-bangalore-electricity-supply-company-to-have.aspx
contactcenterworld bengaluru india june 2018 the onset of monsoon every year results in a major spike in the number of power cut related complaints and this year the bangalore electricity supply compan
Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support
/view/contact-center-research/helpshift-survey-finds-44-percent-of-americans-would-rather-scrub-a-toilet.aspx
spike jonze&rsquos movie her &mdash 68 percent google duplex &mdash 59 percent americans would rather scrub a toilet than call customer support as for customer support in the u s a majority of american
[24]7.ai Releases Virtual Agent with Integrated Conversational and Informational Capabilities
/view/contact-center-news/247.ai-releases-the-only-virtual-agent-with-integrated-conversational-and.aspx
spike in interest signing up clients at a record pace and expect a significant increase in automated interactions by the end of the year our ai research and development continues to pioneer new custome
What Happens to Contact Centers on Black Friday?
/company/blog/talkdesk/?id=ebbba2d8-59a1-4b5f-a703-aba38615501b
spike on black friday surprisingly black friday looks just like monday tuesday and wednesday from the same week thanksgiving day sees an understandable dip in contact center activity but otherwise call
Investment Scam Complaints Hit Two-year High
/view/contact-center-news/investment-scam-complaints-hit-two-year-high.aspx
contactcenterworld wellington and auckland new zealand nov 2017 investment watchdog the financial markets authority believes increased awareness of the risks of online trading is behind a spike in scam
U.S. House Poised to Direct Study of Veterans Crisis Line
/view/contact-center-news/u.s.-house-poised-to-direct-first-of-its-kind-study-of-veterans-crisis-line.aspx
spike in suicide among veterans has since fielded an estimated three million phone calls and 67 000 text messages rep jim banks r ind said who sponsored the legislation to access the veterans crisis li
Jacada Visual IVR: The Holiday Gift to All Call Centers
/company/blog/jacada/?id=41db1c73-bb75-4dbd-b3b3-3cb357c29678
spike in call volume as customers flood the lines with all sorts of inquiries questions and complaints regarding their purchases if these spikes are not efficiently managed this can result in a corresp
Delhi Police Writes to DoT to Scrap Customer Care Number 121
/view/contact-center-news/delhi-police-writes-to-dot-to-scrap-customer-care-number-121.aspx
spike in the number of blank calls received by the dot emergency number 112 the dot of the central government had allotted 112 for the national emergency response system project the number is touted to
More Cancer Patients Phoning Helpline with Money Worries, Charity Reveals
/view/contact-center-news/more-cancer-patients-phoning-helpline-with-money-worries-charity-reveals.aspx
contactcenterworld london uk july 2017 a spike in cancer patients seeking help with money worries has been reported by a charity macmillan cancer support said its helpline had 4 546 calls in 2016 from
How to Improve Forecast Accuracy in your Call Center
/view/contact-center-article/how-to-improve-forecast-accuracy-in-your-call-center.aspx
spike your agents can&rsquot handle the call volume and the ensuing excessive wait times can lead to a very dissatisfied customer you quickly scale up to meet the demand but no sooner have you done thi
Call Center for Mexicans in US Sees Uptick in Calls After Trump Election
/view/contact-center-news/call-center-for-mexicans-in-us-sees-uptick-in-calls-after-trump-election.aspx
spike in calls is due in part to the trump administration unveiling tougher immigration enforcement measures he said the center has received calls from people who are worried about their future in the
Financial Conduct Authority Reveal Spike in Call Centre Inquiries Over Consumer Scams
/view/contact-center-news/financial-conduct-authority-reveal-spike-in-call-centre-inquiries-over-consumer.aspx
contactcenterworld london uk february 2017 scams and potential stings are among the main reasons people contact the financial conduct authority&rsquos fca consumer contact centre according to new data
DSS Expects Spike in Caseloads as Regional Call Centers Open
/view/contact-center-news/dss-expects-spike-in-caseloads-as-regional-call-centers-open.aspx
spike in social workers caseloads the head of the department of social services warned legislators regional hubs will open for 19 smaller counties in july and the rollout should be completed by novembe
Tech Mahindra Announces CODE2CONNECT
/view/contact-center-news/tech-mahindra-announces-code2connect-a-multi-city-global-codathon-program-to.aspx
spike due to crackers etc we must do something for our cities especially our children and senior citizens who deserve a better future from us code2connect is an ambitious initiative to use the collecti
BC’s 211 Phone and Text Helpline Readies for Holiday Spike, Province-wide Move
/view/contact-center-news/bcs-211-phone-and-text-helpline-readies-for-holiday-spike-province-wide-move.aspx
contactcenterworld vancouver bc canada dec 23 2016 211 how can i help you amanda harrison said calmly into her headset can i ask what city you're calling from as a call taker at bc211 &mdash a lower ma
Charity’s Helpline is Just a Call Away for Those at Risk of Storms This Year
/view/contact-center-news/charitys-helpline-is-just-a-call-away-for-those-at-risk-of-storms-this-year.aspx
spike in the immediate aftermath of a flood event from december to january 2015 16 as storms desmond eva and frank caused widespread flooding the helpline took hundreds of calls from people who were mo
NHSmail 2 Migration Triggers Spike in Help Desk Calls
/view/contact-center-news/nhsmail-2-migration-triggers-spike-in-help-desk-calls.aspx
contactcentreworldlondon uk oct 28 2016 &mdash calls to the new nhsmail helpdesk have more than trebled in the past six months as nhs digital has migrated more than million accounts to the new system f
Ten Calls a Week Referred to Police and Social Services, NSPCC Reveals
/view/contact-center-news/ten-calls-a-week-referred-to-police-and-social-services-nspcc-reveals.aspx
contactcenterworldbelfast northern ireland oct 13 2016 the nspcc referred more than 10 calls a week to police and social services over the last year the charity reported a significant spike in the numb
Lifeline Central West's Marathon to Answer Crisis Calls
/view/contact-center-news/lifeline-central-wests-marathon-to-answer-crisis-calls.aspx
spike in calls to continue over the next week family occasions such as this can leave some people feeling depressed lonely and sometimes suicidal when there&rsquos a certain day like that father&rsquos
Women's Aid Gets More Than 40 Calls a Day to its Helpline Since it Went 24/7
/view/contact-center-news/womens-aid-gets-more-than-40-calls-a-day-to-its-helpline-since-it-went-247.aspx
spike in calls since last week murder suicide in cavan and it has also seen an increase of one third in contacts to the websitein 2015 women disclosed 970 occasions when an abusive partner threatened t
Not Again! Telstra Suffers Another Outage
/view/contact-center-news/not-again-telstra-suffers-another-outage.aspx
spike in business users complaining about telephone broadband and network links not working the first reports trickled in on social media in the morning before the majority of complaints poured in from
Ottawa Community Housing Sees Increase in Service Calls
/view/contact-center-news/ottawa-community-housing-sees-increase-in-service-calls-lower-revenues-in-2015.aspx
contactcenterworldottawa ontario canada may 24 2016 ottawa community housing says it saw an increase in service calls in 2015 compared to 2014 including a 20 spike in community safety related calls cal
Health Helpline Gets 2,750 Calls
/view/contact-center-news/health-helpline-gets-2750-calls.aspx
spike in calls so far the centre is gearing up for the results said its founder lakshmi vijayakumar contactcenterworldposted by veronica silva cusi news correspondent source http www thehindu com healt
India's Outsourcing Economy Booms
/view/contact-center-research/indias-outsourcing-economy-booms.aspx
despite calls from washington to keep jobs onshore u s companies seem to be sending more tech work to the subcontinent as offshoring sales spike 19 indian outsourcers saw strong gains last year in spit
Survey Finds Password Misuse Root Cause of Hacking Spike
/view/contact-center-research/survey-finds-password-misuse-could-be-the-root-cause-of-hacking-spike.aspx
lieberman software corporation the providers of privileged identity managementsm pim and  information security providers today announced the result of their password 2011 survey which revealed that

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program

Upcoming Events

Submit Event
International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 3
 5188 
Share