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Phrase: Spike

Definition:

A temporary increase in calls coming into the contact center.

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covid 19 coronavirus bank call centres overloaded customers complain of two hour wait
/view/contact-center-news/covid-19-coronavirus-bank-call-centres-overloaded-customers-complain-of-two-hour.aspx
contactcenterworld wellington new zealand march 25 2020 bank call centres have seen a massive spike in people ringing to ask for financial assistance in the wake of the government announcement of a six

coronavirus health helpline call spike
/view/contact-center-news/coronavirus-health-helpline-call-spike.aspx
contactcenterworld essex england march 11 2020 the number of calls to 111 from people in essex has rocketed due to coronavirus fears there were 20 978 calls to nhs 111 last week from the essex and suff

more than 100 call nhs in a day with coronavirus symptoms
/view/contact-center-news/more-than-100-call-nhs-in-a-day-with-coronavirus-symptoms.aspx
spike on monday after the confirmation of the first scottish case the common symptoms of this strain of coronavirus known as covid 19 are flu like and include high temperature or fevercoughshortness of

Spike
/define.aspx?id=bd5898734ea4430ea06d033c2abacc65
a temporary increase in calls coming into the contact center

Chatham Company Needs Workers
/view/contact-center-news/chatham-company-needs-workers.aspx
spike in volume company spokesperson arika aerts said people friendly customer service agents and salespeople are wanted to help automotive clients a typical day for one of our agents is answering call

It's All in the Numbers: Your Ultimate Guide to Call Center Metrics
/company/blog/theconnection/?id=a2569ab9-9776-4b88-bb3c-976aa1650a21
spike it may correlate with a high level of purchases returns or typical seasonality knowing this can help you prepare your own inventory for the future contacts handled number of contacts handled by t

VoIP tips to get ready for the holidays
/company/blog/integratedtelemanagementservices/?id=e10b241d-78ad-4e06-8007-04d12932900a
spike in inquiries and assistance a monitoring solution can help predict when issues may arise whether you are open or closed for the holidays make sure to implement the following busy periodsset up ca

Police Calls are No Joke this April Fools Day
/view/contact-center-news/police-calls-are-no-joke-this-april-fools-day.aspx
spike in nuisance calls the force is appealing to the public to phone 999 or 101 only when it is appropriate and necessary to do so every day call handlers at south yorkshire police&rsquos call centre

Special Helpline Gets 9,000 Calls from Students Appearing for Boards
/view/contact-center-news/special-helpline-gets-9000-calls-from-students-appearing-for-boards.aspx
spike in calls counsellors had to put in extra hours beyond their shift time their queries are mainly stress related they are anxious and have many last minute questions relating to their subject said

Increase in Calls to Domestic Violence Helpline Expected After Christmas
/view/contact-center-news/increase-in-calls-to-domestic-violence-helpline-expected-after-christmas.aspx
spike in calls on christmas day but that it is often after the festive period that it receives more calls from women seeking help the charity is launching its christmas appeal for donations on monday m

Spike in 999 Calls to Police over Summer Period
/view/contact-center-news/spike-in-999-calls-to-police-over-summer-period.aspx
spike from what had been going down in terms of 101s as well the consequence of that meant we were really struggling to deal with the volume of calls as well as the complexity of some of those calls co

AEML to Set Up Helpline Centres After Complaints of Inflated Electricity Bills
/view/contact-center-news/aeml-to-set-up-helpline-centres-after-complaints-of-inflated-electricity-bills.aspx
spike in the prices of electricity bills all around mumbai claiming that the rise in prices occurred after adani took over rinfra reliance infra however the company clarified that it was a coincidence

Cheshire Police 101 Call Hour-Long Delays 'Unacceptable'
/view/contact-center-news/cheshire-police-101-call-hour-long-delays-unacceptable.aspx
contactcenterworld warrington england nov 22 2018 callers to an over stretched police non emergency line were left waiting up to an hour due to a spike in demand and staff shortages a report has found

Consumer Complaints May Surge 20% in Season of eCommerce Sales
/view/contact-center-research/consumer-complaints-may-surge-20-in-season-of-ecommerce-sales.aspx
contactcenterworld the ecommerce sector which has been registering the largest number of consumer complaints on the national consumer helpline among all sectors since the past year is set to see a spik

Crisis Call Center Sees Spike in Calls Follow High-profile Suicides
/view/contact-center-news/crisis-call-center-sees-spike-in-calls-follow-high-profile-suicides.aspx
contactcenterworld reno nv usa june 2018 the phones were rarely quiet at reno crisis call center following the deaths of fashion designer kate spade and celebrity chef and tv personality anthony bourda

Helpline Number 1912 Under Strain, Bangalore Electricity Supply Company to Have Alternative Lines
/view/contact-center-news/helpline-number-1912-under-strain-bangalore-electricity-supply-company-to-have.aspx
contactcenterworld bengaluru india june 2018 the onset of monsoon every year results in a major spike in the number of power cut related complaints and this year the bangalore electricity supply compan

Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support
/view/contact-center-research/helpshift-survey-finds-44-percent-of-americans-would-rather-scrub-a-toilet.aspx
spike jonze&rsquos movie her &mdash 68 percent google duplex &mdash 59 percent americans would rather scrub a toilet than call customer support as for customer support in the u s a majority of american

[24]7.ai Releases Virtual Agent with Integrated Conversational and Informational Capabilities
/view/contact-center-news/247.ai-releases-the-only-virtual-agent-with-integrated-conversational-and.aspx
spike in interest signing up clients at a record pace and expect a significant increase in automated interactions by the end of the year our ai research and development continues to pioneer new custome

Investment Scam Complaints Hit Two-year High
/view/contact-center-news/investment-scam-complaints-hit-two-year-high.aspx
contactcenterworld wellington and auckland new zealand nov 2017 investment watchdog the financial markets authority believes increased awareness of the risks of online trading is behind a spike in scam

U.S. House Poised to Direct Study of Veterans Crisis Line
/view/contact-center-news/u.s.-house-poised-to-direct-first-of-its-kind-study-of-veterans-crisis-line.aspx
spike in suicide among veterans has since fielded an estimated three million phone calls and 67 000 text messages rep jim banks r ind said who sponsored the legislation to access the veterans crisis li

Delhi Police Writes to DoT to Scrap Customer Care Number 121
/view/contact-center-news/delhi-police-writes-to-dot-to-scrap-customer-care-number-121.aspx
spike in the number of blank calls received by the dot emergency number 112 the dot of the central government had allotted 112 for the national emergency response system project the number is touted to

More Cancer Patients Phoning Helpline with Money Worries, Charity Reveals
/view/contact-center-news/more-cancer-patients-phoning-helpline-with-money-worries-charity-reveals.aspx
contactcenterworld london uk july 2017 a spike in cancer patients seeking help with money worries has been reported by a charity macmillan cancer support said its helpline had 4 546 calls in 2016 from

How to Improve Forecast Accuracy in your Call Center
/view/contact-center-article/how-to-improve-forecast-accuracy-in-your-call-center.aspx
spike your agents can&rsquot handle the call volume and the ensuing excessive wait times can lead to a very dissatisfied customer you quickly scale up to meet the demand but no sooner have you done thi

Call Center for Mexicans in US Sees Uptick in Calls After Trump Election
/view/contact-center-news/call-center-for-mexicans-in-us-sees-uptick-in-calls-after-trump-election.aspx
spike in calls is due in part to the trump administration unveiling tougher immigration enforcement measures he said the center has received calls from people who are worried about their future in the

Financial Conduct Authority Reveal Spike in Call Centre Inquiries Over Consumer Scams
/view/contact-center-news/financial-conduct-authority-reveal-spike-in-call-centre-inquiries-over-consumer.aspx
contactcenterworld london uk february 2017 scams and potential stings are among the main reasons people contact the financial conduct authority&rsquos fca consumer contact centre according to new data

DSS Expects Spike in Caseloads as Regional Call Centers Open
/view/contact-center-news/dss-expects-spike-in-caseloads-as-regional-call-centers-open.aspx
spike in social workers caseloads the head of the department of social services warned legislators regional hubs will open for 19 smaller counties in july and the rollout should be completed by novembe

Tech Mahindra Announces CODE2CONNECT
/view/contact-center-news/tech-mahindra-announces-code2connect-a-multi-city-global-codathon-program-to.aspx
spike due to crackers etc we must do something for our cities especially our children and senior citizens who deserve a better future from us code2connect is an ambitious initiative to use the collecti

BC’s 211 Phone and Text Helpline Readies for Holiday Spike, Province-wide Move
/view/contact-center-news/bcs-211-phone-and-text-helpline-readies-for-holiday-spike-province-wide-move.aspx
contactcenterworld vancouver bc canada dec 23 2016 211 how can i help you amanda harrison said calmly into her headset can i ask what city you're calling from as a call taker at bc211 &mdash a lower ma

Charity’s Helpline is Just a Call Away for Those at Risk of Storms This Year
/view/contact-center-news/charitys-helpline-is-just-a-call-away-for-those-at-risk-of-storms-this-year.aspx
spike in the immediate aftermath of a flood event from december to january 2015 16 as storms desmond eva and frank caused widespread flooding the helpline took hundreds of calls from people who were mo

NHSmail 2 Migration Triggers Spike in Help Desk Calls
/view/contact-center-news/nhsmail-2-migration-triggers-spike-in-help-desk-calls.aspx
contactcentreworldlondon uk oct 28 2016 &mdash calls to the new nhsmail helpdesk have more than trebled in the past six months as nhs digital has migrated more than million accounts to the new system f

Ten Calls a Week Referred to Police and Social Services, NSPCC Reveals
/view/contact-center-news/ten-calls-a-week-referred-to-police-and-social-services-nspcc-reveals.aspx
contactcenterworldbelfast northern ireland oct 13 2016 the nspcc referred more than 10 calls a week to police and social services over the last year the charity reported a significant spike in the numb

India's Outsourcing Economy Booms
/view/contact-center-research/indias-outsourcing-economy-booms.aspx
despite calls from washington to keep jobs onshore u s companies seem to be sending more tech work to the subcontinent as offshoring sales spike 19 indian outsourcers saw strong gains last year in spit

Survey Finds Password Misuse Root Cause of Hacking Spike
/view/contact-center-research/survey-finds-password-misuse-could-be-the-root-cause-of-hacking-spike.aspx
lieberman software corporation the providers of privileged identity managementsm pim and information security providers today announced the result of their password 2011 survey which revealed that

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