ContactCenterWorld - Definition
Phrase: Dynamic Answer
An ACD feature that automatically reconfigures the number of rings before the system answers calls, based on real-time queue information. Since costs don't begin until the ACD answers calls, this feature can save callers or the call centre money when long distance charges apply.
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an acd feature that automatically reconfigures the number of rings before the system answers calls based on real time queue information since costs don't begin until the acd answers calls this feature
|Norwood Systems (ASX:NOR Teams Up with Amelia to Re-invent Telco Voicemail|
dynamic and engaging virtual persona who can answer and screen your calls this new service is set to complement and utilise norwood voice assistant offering along with amelia intelligent virtual assist
|Leveraging AI to Understand the Omnichannel Customer Journey|
dynamic and rapidly evolving nature of customer behaviours makes doing so a complex task with many failing to have adequate insight into their customers&rsquo journeys it&rsquos imperative therefore to
|Dynamic IVR Scripting by Premier CX helps Vax Improve Efficiency|
mark winter contactcenterworld in 2014 vacuum cleaner market provider vax identified that they needed to improve the efficiency of their customer contact centre calls were taking longer to answer and h
CCW TV PROGRAMMING