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ContactCenterWorld - Definition
Phrase: Dynamic Answer
An ACD feature that automatically reconfigures the number of rings before the system answers calls, based on real-time queue information. Since costs don't begin until the ACD answers calls, this feature can save callers or the call centre money when long distance charges apply.
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an acd feature that automatically reconfigures the number of rings before the system answers calls based on real time queue information since costs don't begin until the acd answers calls this feature
|Dynamic IVR Scripting by Premier CX helps Vax Improve Efficiency|
mark winter contactcenterworld in 2014 vacuum cleaner market provider vax identified that they needed to improve the efficiency of their customer contact centre calls were taking longer to answer and h
|Call 2 Answer, LLC to Establish Operations in Spring Hill|
contactcenterworld nashville tn us january 2017 tennessee gov bill haslam economic and community development commissioner randy boyd and call 2 answer llc officials announced today that the company wil
|Global Technology Executive Selected to Lead CGS Technology Operations|
answer evolving technology demands and enable dynamic growth throughout our markets worldwide prior to joining cgs samuel served as senior vice president data strategy it and operations infrastructure
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