ContactCenterWorld - Definition
Phrase: Dynamic Answer
An ACD feature that automatically reconfigures the number of rings before the system answers calls, based on real-time queue information. Since costs don't begin until the ACD answers calls, this feature can save callers or the call centre money when long distance charges apply.
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an acd feature that automatically reconfigures the number of rings before the system answers calls based on real time queue information since costs don't begin until the acd answers calls this feature
|norwood systems asx nor teams up with amelia to re invent telco voicemail|
dynamic and engaging virtual persona who can answer and screen your calls this new service is set to complement and utilise norwood voice assistant offering along with amelia intelligent virtual assist