ContactCenterWorld - Definition
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Phrase: Dynamic Answer
Definition:
An ACD feature that automatically reconfigures the number of rings before the system answers calls, based on real-time queue information. Since costs don't begin until the ACD answers calls, this feature can save callers or the call centre money when long distance charges apply.
ContactCenterWorld - Search Results
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Dynamic Answer /define.aspx?id=bf93f2c3ec3f45dfa946317ae99dd377 an acd feature that automatically reconfigures the number of rings before the system answers calls based on real time queue information since costs don't begin until the acd answers calls this feature |
Unlocking Business Insights with Multilingual Data Analysis /blog/CallnovoAfrica/?id=e70b5192-0380-4bf8-a03b-900bfc307dea answer lies in multilingual data analysis a powerful approach that transcends language barriers to unlock valuable business insights multilingual data analysis in asia & africa in the dynamic market |
Leveraging AI to Understand the Omnichannel Customer Journey /view/contact-center-article/leveraging-ai-to-understand-the-omnichannel-customer-journey.aspx dynamic and rapidly evolving nature of customer behaviours makes doing so a complex task with many failing to have adequate insight into their customers&rsquo journeys it&rsquos imperative therefore to |