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StoreContactCenterWorld - Definition
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Phrase: Offered Calls
Definition:
This term refers to the effort caller’s make to get through to the contact center. These calls can be answered, the callers can hang up, or the caller can reach a busy signal.
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Your search for 'Offered Calls' has returned 89 search results
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88 Records Found
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| 5 features your VoIP system needs /company/blog/teotechnologies/?id=5116efa4-2e9f-48dd-a5a1-1bc7ae31067a offered by traditional deskphones to bring company communications into the digital age however it can be difficult to know where to start when it comes to choosing a new solution let take a look at fiv |
| Busy Hour /define.aspx?id=c736b9f473924b6dbbbd965166ed8dfe the two consecutive half hour periods of a day in which the largest number of calls contacts are offered |
| Offered Calls /define.aspx?id=c115922b77c5401493b8723048bc21b2 this term refers to the effort caller's make to get through to the contact center these calls can be answered the callers can hang up or the caller can reach a busy signal |
| Learn About The Business Benefits Of VoIP /blog/switch2voip/?id=df5d89c4-be32-4866-8624-dfb7fa1e644f calls using switch 2 voip at jaw dropping rates portability the convenience and comfort offered by switch 2 voip&rsquos telephone system are accessible all across the world using any broadband connecti |
| kyoto police can now answer calls 24 7 in multiple tongues /view/contact-center-news/kyoto-police-can-now-answer-calls-247-in-multiple-tongues.aspx calls around the clock on june 1 previously the police used to put callers through to its international interpretation center which offered language services in english chinese and korean the police im |
| tesco staff shocked as call centre closure puts 1 100 jobs at risk /view/contact-center-news/tesco-staff-shocked-as-call-centre-closure-puts-1100-jobs-at-risk.aspx calls about 250 jobs will be created in the group&rsquos other call centre in dundee which will handle all customer queries workers from cardiff will be offered work there but few are expected to move |
| movox wins contract for one world 1 000 seat call centre /view/contact-center-news/movox-wins-contract-for-one-world-1000-seat-call-centre.aspx offered a complete one stop solution and suited our requirements perfectly we needed a solution that could handle high volumes of incoming calls increase our call centre agents&rsquo productivity and p |
| Infographic: How Answering Services Use DNIS /company/blog/specialtyansweringservice/?id=b62c4564-c58f-47ac-a215-fa99c38115d7 calls daily on each number so each of these calls needs to go to the appropriate agent how does the answering service software know which number your callers dialed in order to route the calls corr |
| report states several problems with scmpd 911 call center /view/contact-center-news/report-states-several-problems-with-scmpd-911-call-center.aspx offered some recommendations for improvement the report states that managers indicate that while the main facility could go down in a category 2 hurricane the back up center might not be able to withst |
| seventeen callers a day turning to wa fledgling meth helpline /view/contact-center-news/seventeen-callers-a-day-turning-to-was-fledgling-meth-helpline.aspx calls since the 24 7 hotline launched in september which is the equivalent of about 120 pleas for help each week in those six months meth related calls accounted for more than a third 35 4 per cent of |
| river clyde homes launch 24 hour customer call centre /view/contact-center-news/river-clyde-homes-launch-24-hour-customer-call-centre.aspx offered by a friendly and informed local voice on the telephone albert henderson chair of the river clyde homes board said a recent restructure at river clyde homes has allowed the development of a num |
| BPO Contact Center for 400 Seats Migrates to NODA /view/contact-center-news/bpo-contact-center-for-400-seats-migrates-to-noda.aspx offered by infra call center infra telesystems a solution they had been using previously that failed to meet the needs of their growing business we have quite a few major clients and they prize st |
| Outbound Communication: Taking Your Contact Center to the Next Level /company/blog/ringcentral/?id=a3b6bfe3-6573-4b47-9754-9a4f69a3cf93 offered by today&rsquos technologies a key characteristic of this mindset is the reactive mode of service in which agents take customer inquiries as they come in given the sunk costs of a telephony cen |
| Avaya Japan Expands Integration with Line Customer Connect /view/contact-center-news/avaya-japan-expands-integration-with-line-customer-connect.aspx contactcenterworld tokyo japan march 2017 avaya expanded its integration with line customer connect the customer support service for businesses offered by line the expanded relationship provides suppor |
| Financial Conduct Authority Reveal Spike in Call Centre Inquiries Over Consumer Scams /view/contact-center-news/financial-conduct-authority-reveal-spike-in-call-centre-inquiries-over-consumer.aspx calls between december 1 2015 and november 30 2016 a decrease of 10 per cent on the previous year more than a third of them 36 per cent were from people checking on the status of firms to see if they w |
| Leading Online English Language School Gives Five9 an A+ /company/blog/five9/?id=b6e29df0-aec1-466f-be05-bd52a6792c9e calls per month in 2013 while their contact center had grown staff at triple digit rates they were struggling with an old featureless call center system and poor agent productivity the school&rsquos le |
| Lead Management System /blog/cheena/?id=5d0ed6e2-390a-47e6-9885-6e0ed70d23f4 calls on the daily basis handling these calls can either lead to successful solution or losing your customer forever most of the time calls are not handled properly and lead to plenty of missed c |
| Health Care Giant Officially Opens New Duluth Call Center, Vows 800 Jobs /view/contact-center-news/health-care-giant-officially-opens-new-duluth-call-center-vows-800-jobs.aspx calls and emails about insurance coverage and billing each year kaiser spent millions to renovate its new duluth home which officials said meet leed certification requirements for green buildings and i |
| Giving Instructions /tips.aspx?id=1742989c79e846f6874a20897a13fc81 offered a sunday delivery – i said thanks but monday at my office would be better after several calls to the mobile company late on monday i was told it would be here on tuesday tuesday came and at 12 |
| Is Cold Calling Effective or a Waste of Time? /company/blog/conversational/?id=37e9cd48-25f8-4dc4-9e13-567aad9460c2 offered as opposed to warm calling cold calling typically refers to phone calls but can also involve drop in visits such as with door to door salespeople &rdquo &ndash wikipedia cold calling is a lot l |
| BT Brings 100 Jobs Back to Town Hub /view/contact-center-news/bt-brings-100-jobs-back-to-town-hub.aspx offered permanent jobs after the six to 12 month contracts end either in the town at bt&rsquos globe centre accrington offices or in its lancaster counterpart the move has been welcomed by politicians |
| DHA Call Centre Gets Over 100,000 Calls in H1 /view/contact-center-news/dha-call-centre-gets-over-100000-calls-in-h1.aspx contactcenterworld dubai united arab emirates nov 1 2016 dubai health authority&rsquos dha call centre received more than 100 000 phone calls from customers within the uae and abroad during the first h |
| South Africa: Contact Centre Improves Access to Home Affairs /view/contact-center-news/south-africa-contact-centre-improves-access-to-home-affairs.aspx calls per day operators are able to deal with any enquiries relating to applications for ids birth certificates and other services offered by the department the contact centre got off the ground on 1 a |
| Little Rock Nonprofit Wins Job to Answer Calls about Health Coverage /view/contact-center-news/little-rock-nonprofit-wins-job-to-answer-calls-about-health-coverage.aspx calls from consumers with questions about the coverage offered on the state health insurance exchanges starting oct 31 ray hanley the foundation chief executive said the calls will go to operators in t |
| NCL Opens New Trade Contact Centre in Hong Kong /view/contact-center-news/ncl-opens-new-trade-contact-centre-in-hong-kong.aspx offered in english cantonese and mandarin establishing a local contact centre to deliver enhanced service and assistance to local trade was a top priority for us when setting up norwegian cruise line&r |
| I fought to keep my dialer - thank goodness I failed! /blog/sytel/?id=a727fff8-1150-4372-adbb-8292d5617ed3 calls and ofcom enforce their rules rigorously any call center working outside them lays themselves open to hefty fines naturally i had to work with what i had a predictive dialer and some manual |
| Deaf Community Webchat /view/contact-center-news/deaf-community-webchat.aspx contactcenterworldwest yorkshire uk oct 4 2016 west yorkshire police are hosting the first web chat dedicated to supporting the deaf community previous webchats have offered advice and support around i |
| Brazil's Maringa Tourism Implements Avaya IP Office Contact Centre Solution /view/contact-center-news/brazils-maringa-tourism-reduces-costs-and-increases-customer-satisfaction-with.aspx offered the necessary controls to speed and enhance call handling quality assurance and customer service and reduce costs implemented by avaya channel partner belltech an avaya ip office contact center |
| Concentrix: 'Suicidal Calls' Made to Tax Credits Firm /view/contact-center-news/concentrix-suicidal-calls-made-to-tax-credits-firm.aspx contactcenterworldlondon uk sept 26 2016 a firm used by the government to cut tax credit payments has received calls from suicidal clients the bbc has been told a whistleblower at concentrix call centr |
| 15 Signs Your Business is Ready to Hire a Live Answering Service /company/blog/acourteouscommunications/?id=9a62fcee-f670-44a9-8697-e8392c13c56a our live answering service has the pleasure of handling the business lines for just about every profession and industry out there we answer calls on behalf of doctors electricians realtors restaurants |
| 3 Approaches to Handling Multiple Support Channels /company/blog/fcr/?id=59706ff7-bc02-4d31-bd34-a6790901a26a calls or chats as time permits chat support does allow agents to converse with more than one customer concurrently but we&rsquoll talk more about that in a future post now let&rsquos consider cross tra |
| One Formula for Calculating Call Center Service Levels /company/blog/monetsoftware/?id=56687bf6-cd26-4946-9274-37a5fa8ebec3 calls do you count the ones that hang up before an agent responds as a &ldquocall offered&rdquo or ignore them entirely since there was no opportunity offered to achieve a successful result next |
| 5 Benefits of Hiring a Medical Answering Service /company/blog/conversational/?id=a6636137-1898-4093-bb78-a46419ab7dc3 calls to patients basic customer service offered to callers customizable call scripts we&rsquove done internal case studies with our medical office clients and found that our special appointment remind |
| Client Branded Customer Service Maximizes Consumer Retention during Product Recall /company/blog/theconnection/?id=61761e86-5e8b-4e7f-b27c-bb29054ea898 offered free repair of the product in anticipation of increased call volume the organization sought the help of a contact center that could handle the large spike in call volume as a trusted outsourcin |
| Crescent Wealth Capitalizes on Cloud Technology to Transform Customer Experience /view/contact-center-news/crescent-wealth-capitalizes-on-cloud-technology-to-transform-customer-experience-2.aspx offered crescent wealth a solution to help it transform its customer service team into a contact center hub enabling the company to offer its client base a personalized customer experience newvoicemedi |
| Mobile Dialer And Its Popularity Reasons /company/blog/ecosmobtechnologies/?id=95c87ef2-cb71-4bfc-a43c-d06ce56c5602 their requirements at the same time communication solutions offered using the voip technology is also getting really popular among the users a perfect blend of these two trending technologies voip and |
| 104 Helpline for Yoga /view/contact-center-news/104-helpline-for-yoga.aspx offered information on consultation the number of centres and their locations the treatment and facilities at various medical colleges district headquarter hospitals and primary health centres two doct |
| Caller to Helpline Only Gets Message /view/contact-center-news/caller-to-helpline-only-gets-message.aspx contactcenterworldcambridge ont canada june 16 2016 a cambridge suicide distress line that says it operates 24 hours seven days a week offered a recording saying it was unavailable when someone called |
| VoIP Service Features: Web Collaboration Tools and Advanced Analytics /company/blog/voipsupply/?id=5a65eae1-6288-44d0-9ba0-9d9b7e6b1941 everyday we are looking for ways to work more efficiently and grow our businesses with the multitude of web collaboration tools and analytics offered from voip service providers you&rsquore able to gai |
| Gigaclear set to quadruple its customer base using cloud technology from NewVoiceMedia /view/contact-center-news/gigaclear-set-to-quadruple-its-customer-base-using-cloud-technology-from.aspx offered gigaclear a simple solution to help the company cope with its projected rise in call volumes while providing customers with a completely unique and personalized experience as well as benefiting |
| How Much Does an Answering Service Cost and What Are Common Hidden Fees? /company/blog/acourteouscommunications/?id=34a61883-6a47-4b35-bd9f-fb933d222476 calls this rate varies as several factors are taken into consideration when quoting services to you factors include your &bull average monthly call volume &bull level of information needed from callers |
| More Than Half of Calls to Lifeline from People Who Live Alone /view/contact-center-news/more-than-half-of-calls-to-lifeline-from-people-who-live-alone.aspx contactcenterworldcanberra australia may 2 2016 more than half of calls to lifeline australia crisis service were from people who lived alone highlighting the need for more connection a change in how l |
| Introducing Our Fan-Of-The-Month For May: Kathy Erbes-Mrsny /company/blog/shoretel/?id=4a076d89-b233-464f-b076-988c959c533a offered both the robust reporting capabilities and outstanding service and support kathy needed what is the contact center workflow and how has shoretel helped improve productivity the |
| What is contact centre virtualisation? /company/blog/magneticnorth/?id=f1cbec38-d2c0-4066-8435-6f2b1e108f5b calls that were routed to them using traditional pbx and acd systems or making outbound calls at the time that model worked for dedicated outsourcing contact centres it made sense to have teams of agen |
| Boss of Former Call Centre Avoids Jail After ‘Dodgy, Sharp Practice' /view/contact-center-news/boss-of-former-call-centre-avoids-jail-after-dodgy-sharp-practice.aspx contactcenterworldswansea wales april 8 2016 the boss of a former swansea call centre has narrowly avoided jail after his staff bombarded people with cold calls sometimes pretending to be working for t |
| MA Unemployment Call Center in Springfield to Close /view/contact-center-news/ma-unemployment-call-center-in-springfield-to-close.aspx calls from those needing assistance will be routed to one of the other remaining call centers in the commonwealth there are 57 employees at the springfield call center they are being offered either a v |
| ER-Telecom Upgrades Call Centre /view/contact-center-news/er-telecom-upgrades-call-centre.aspx contactcenterworldmoscow russia march 8 2016 russian operator er telecom working under the dom ru brand has upgraded its call centre management system reports cnews ru the system checks all unanswered |
| Dimension Data Providing Victim Support with New Contact Centre System /view/contact-center-news/dimension-data-providing-victim-support-with-new-contact-centre-system.aspx calls we are getting is continually increasing last year we received 77 000 up from 63 000 the previous year says victim support new zealand chief executive kevin tso our telephone system is at the hea |
| Parallel Telephone Exchange Busted in Kochi /view/contact-center-news/parallel-telephone-exchange-busted-in-kochi.aspx offered the service mainly to those in the middle east users are given a coupon on paying a fee using it they can log in and make internet calls to all parts of the country aatos has set up an exchange |
| Is Messaging the Messiah for Customer Service? /company/blog/fonolo/?id=66a32fa8-3a16-4658-aa49-a3d6af0cec04 offered via their website for over a decade we&rsquoll discuss the distinction shortly but let&rsquos start by looking at where chat has fallen short so that the upside potential of messaging is clear |
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