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ContactCenterWorld - Definition
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Phrase: Offered Calls
Definition:
This term refers to the effort caller’s make to get through to the contact center. These calls can be answered, the callers can hang up, or the caller can reach a busy signal.
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| vaccine call centre delays after line flooded by hundreds of residents /view/contact-center-news/vaccine-call-centre-delays-after-line-flooded-by-hundreds-of-residents.aspx calls from hundreds of people yesterday january 19 meaning many could not get through health bosses have apologised to residents who kept trying to book a jab at the bedworth civiv hall including a 93 |
| Virtual Sales Administration Services for Australian businesses /company/blog/callassist/?id=c1b9fab7-02af-4534-a17a-fbf5754fdb01 offered virtual sales administration services to clients for over 20 years whether your company is located close by or across the other side of the world we can help your business grow and become a bet |
| Busy Hour /define.aspx?id=c736b9f473924b6dbbbd965166ed8dfe the two consecutive half hour periods of a day in which the largest number of calls contacts are offered |
| Offered Calls /define.aspx?id=c115922b77c5401493b8723048bc21b2 this term refers to the effort caller's make to get through to the contact center these calls can be answered the callers can hang up or the caller can reach a busy signal |
| Giving Instructions /tips.aspx?id=1742989c79e846f6874a20897a13fc81 offered a sunday delivery – i said thanks but monday at my office would be better after several calls to the mobile company late on monday i was told it would be here on tuesday tuesday came and at 12 |
| COVID-19: Loneliness Helpline Received 7,861 Calls Between March and September /view/contact-center-news/covid-19-loneliness-helpline-received-7861-calls-between-march-and-september.aspx offered by all employees of the foundation while from june onwards the line has been amalgamated with the existing line 179 both of these helplines are offered 24 hours a day all year round falzon said |
| Dorset's Volunteer IT Helpline Rises to Coronavirus Challenge /view/contact-center-news/dorsets-volunteer-it-helpline-rises-to-coronavirus-challenge.aspx calls from people wanting to get online or use video conferencing those using the phone service have said they would be lost without it the dorset council run scheme involves about 75 volunteers who be |
| WUPHD Announces Closure of COVID-19 Call Center /view/contact-center-news/wuphd-announces-closure-of-covid-19-call-center.aspx offered again in the future the volume of calls has decreased and we believe we can manage those inquiries in ways other than through the call center if there are significant local developments related |
| City College Turns into Helpline Call Centre /view/contact-center-news/city-college-turns-into-helpline-call-centre.aspx contactcenterworld bhopal india may 2020 the citizens of bhopal are contributing in all the ways they can to help the corona warriors do their jobs a private college has offered their infrastructure to |
| NHS 111 Coronavirus Helpline is Overwhelmed. What You Need to Know about Getting Tested /view/contact-center-news/nhs-111-coronavirus-helpline-is-overwhelmed.-what-you-need-to-know-about-getting.aspx offered to the public by prime minister boris johnson and a team of medical experts following an emergency cobra meeting on thursday 13 march i urge people who think in view of what we&rsquore saying a |
| Estonia Supports Ukraine’s Humanitarian Projects /view/contact-center-news/estonia-supports-ukraines-humanitarian-projects-with-nearly-100000.aspx calls a month and 20 of them concern legal aid other topics include social benefits pensions medical assistance humanitarian aid and other issues calls come from both sides of the line of control and t |
| It's All in the Numbers: Your Ultimate Guide to Call Center Metrics /company/blog/theconnection/?id=a2569ab9-9776-4b88-bb3c-976aa1650a21 offered volume of contacts received by the call center prospective clients with high volumes and those that see noticeable spikes in volume want to know their calls will be answered fast enough to keep |
| Cloud IPPBX for StartUp /blog/cheena/?id=1beeb589-2909-4cb0-9d76-9f6f97e97d92 cloud pbx is a virtual pbx system rooted on the internet which automatically answers all calls and routes it to the right department or user extension traditionally pbx systems are housed on premise th |
| Athens Airport’s Call Center Wins Award for Offering Excellent Services /view/contact-center-news/athens-airports-call-center-wins-award-for-offering-excellent-services.aspx offered daily in 2018 by its call center team which responded to thousands of calls in a timely manner we are very happy for the silver award&hellip congratulations to our people who everyday give thei |
| Call Center Workers Say Time Limits Short-change Veterans /view/contact-center-news/call-center-workers-say-time-limits-short-change-veterans.aspx contactcenterworld topeka ks usa may 2019 call center employees who work at the colmery o'neil va medical center say time limits on calls short change veterans who are seeking assistance kelli ross is |
| Call Back Option for 101 to be Offered by Northamptonshire Police /view/contact-center-news/call-back-option-for-101-to-be-offered-by-northamptonshire-police.aspx contactcenterworld northamptonshire england april 2019 the promise from northamptonshire police comes as the force aims to answer all 101 calls within 60 seconds it will then prioritise them according |
| Good News on the Jobs Front with BT Call Centre Boost /view/contact-center-news/good-news-on-the-jobs-front-with-bt-call-centre-boost.aspx offered to people working as contractors at the enniskillen site these permanent roles come with added work place security and all the benefits of working for bt directly the move to permanent contract |
| 4 Reasons You Need Customer Interaction Analytics /view/contact-center-article/4-reasons-you-need-customer-interaction-analytics.aspx hayley irvin with more and more work in contact centers being done by non voice accounts customer interaction analytics are more valuable now than ever before programs such as those offered by impact 3 |
