ContactCenterWorld - Definition
Phrase: Call Detail Recording
Data on each call, captured and stored by the ACD. Can include trunk used, time in queue, call duration, agent who handled the call, number dialed (for outgoing), and other information.
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|Call Detail Recording|
data on each call captured and stored by the acd can include trunk used time in queue call duration agent who handled the call number dialed for outgoing and other information
|What would be a good replacement for the Barracuda CudaTel Box?|
recording supports call queue for efficient call volume management supports up to a 5 level ivr interactive voice response dual gigabit network ports with integrated poe built in call detail records si
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