ContactCenterWorld - Definition
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Phrase: Call Detail Recording
Definition:
Data on each call, captured and stored by the ACD. Can include trunk used, time in queue, call duration, agent who handled the call, number dialed (for outgoing), and other information.
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Call Detail Recording /define.aspx?id=c13114aa7daa466f9aa2f99d32107f84 data on each call captured and stored by the acd can include trunk used time in queue call duration agent who handled the call number dialed for outgoing and other information |
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