ContactCenterWorld - Definition
Phrase: Call Detail Recording
Data on each call, captured and stored by the ACD. Can include trunk used, time in queue, call duration, agent who handled the call, number dialed (for outgoing), and other information.
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|Call Detail Recording|
data on each call captured and stored by the acd can include trunk used time in queue call duration agent who handled the call number dialed for outgoing and other information